我过去曾使用此服务从西班牙拨打英国，没有任何问题，但最近我再次开始使用它，发现本地接入号码已更改。我看到我可以使用我的语音信用通过免费电话号码从西班牙进行访问，并且该网站说我的电话提供商不会向我收取费用，只会向我的信用收取附加费。这不是真的，我刚刚收到我的手机账单，发现它向我收取这些电话的国际费率，并且在我购买的语音信用额之外还额外花费了我 50 欧元。我在网站上找不到任何方式联系 Ring Britain 进行投诉。我将不得不找到另一项收费诚实的服务。这是一个代价高昂的错误。
RingBritain.com 回复2025-03-21
Hi, Catherine,
Thank you for reaching out and we are sorry for any disconfort caused when using our service. You can contact our Support Team via email ([email protected]) and they can investigate what happened.
Keep in touch!
Hi, Caroline,
Thank you for getting in touch. We're working hard to improve the stability of our service. If you ever encounter similar issues, please contact our Support Team right when they happen, so that our agents can place tests and further investigate.
Keep in touch!
Your RingBritain Team
Hi, Mark,
We understand your frustration with the connection issues. We're working hard to improve the stability of our service. If you ever encounter similar issues, please contact our Support Team right when they happen, so that our agents can place tests and further investigate.
Keep in touch!
Your RingBritain Team
Hello,
Thank you for your feedback! In order to ensure the highest app call quality, please go through these checks:
-Make sure you benefit from a strong Internet connection.
-Make sure you have the latest app version installed on your device.
-Make sure you do not have any VoIP restrictions from your Internet provider.
-Set your Caller ID - this will ensure high quality. Go to your app menu and look for Caller ID, then follow the instructions. The Caller ID is the number showing up on the screen of the person you call.
As an alternative, you can try offline calling with the app. You can activate it in the Settings section of your app.
You can also try an access number in your area if you want to call without using the Internet. Please look for the city closest to you on this page: https://ringbritain.com/access_numbers.
Your RingBritain team
b
be · 写过 1 条评价 · 已认证 · 体验于 2024-12-15 ·
★★★★★
连接不好
它非常有用，但我发现它通常不适用于我尝试拨打的固定电话，这让我很苦恼
RingBritain.com 回复2024-12-24
Hello,
Thank you for reaching out! Sometimes problems actually occur due to a weak telecommunication network the person has in the destination country you are trying to reach when calling landline numbers, especially during peak hours.
If you encounter more issues, please contact our Support team right when they happen, so they can place some tests and further investigate.
Keep in touch!
Your RingBritain team
Hi Peter,
Thank you for reaching out! Please check your inbox, one of our Support agents has sent you an email related to the issue you may have encountered, if this is about your PIN number.
Keep in touch!
RingBritain.com
