该应用程序很容易使用,但没有吸引我,所以我只使用了一次。然后我惊恐地发现我的账户又被扣除了 87.99 美元。此外,该网站存在一个故障,登录按钮将我带到了应用程序商店页面。
值得庆幸的是,与我交谈的支持人员尼克“非常出色”。他耐心听完,得以取消订阅,并书面承诺支持立即退款。我预计这将在接下来的几个工作日内发生。
Riseguide 回复2026-08-08Hello Sam,
Thank you for sharing your feedback.
Really glad Nick could get everything sorted for you so quickly - patient, clear and committed to following through is exactly the kind of support we want to give, and we'll make sure those kind words reach him. Sorry the app didn't grab you and that the login glitch got in the way - both are useful things for us to know. The refund should come through within the timeframe Nick outlined, but if you have any further questions in the meantime, email us at [email protected] and we'll be happy to help.
Best regards,
RiseGuide Team