# Samsonite 评价与评分 > 来源: OK.one — https://ok.one/review/samsonite.de - 域名: samsonite.de - 分类: 购物与时尚 - 综合评分: 5.0 / 5 (19 条评价) - 评分分布 5→1 星: 100% / 0% / 0% / 0% / 0% - 所在地: United States · Köln - 数据更新: 2026-08-10 Samsonite（samsonite.de）在 OK.one 的综合评分为 5.0 分（满分 5 分），基于本站收录的 19 条用户评价，属于购物与时尚分类，口碑优秀。好评高度一致，100% 的评价为 4 星及以上；近 12 个月新增 14 条。数据最后更新于 2026-08-10。 ## 最新评价(第 1/1 页) ### ★★★★★ 非常好，可以免费获得备件 - Michael Daller · 2026-07-27 非常高兴能够免费获得备件。可持续！！！ > 商家回复 (2026-07-30): Thank you for your review! 😊 We're happy to hear that we could help with the spare parts. Enjoy your Samsonite! 🧳✨ ### ★★★★★ 出色的用户体验 - Attila Fekete · 2026-07-26 非常好的产品质量和耐用性。出色的客户服务。感谢您提供此用户体验。 > 商家回复 (2026-07-29): Thank you for sharing your experience! We're happy to hear that both our products and customer service met your expectations. Thank you for your trust in Samsonite, and enjoy your future travels! 🧳✨ ### ★★★★★ 伟大的产品，重量轻，… - Der Baba · 2026-07-07 轻巧耐用的优质产品。买这些并不便宜，但行李箱可以用很长时间。由于频繁飞行而可能损坏的部件免费送到家中，并且非常容易更换。这正是我购买新秀丽的原因。 > 商家回复 (2026-07-08): We’re happy to hear that you recognize the quality and durability of Samsonite products. Indeed, some parts that may experience wear over time are replaceable, helping to extend the lifetime of your luggage. Thank you for choosing Samsonite! ### ★★★★★ 优质的服务和信任…… - Gregg Thorne · 2026-06-29 新秀丽的优质服务和信任。我的案件处理不当，并且没有任何疑虑的态度来解决问题。更换部件立即免费发送。优质的服务！ > 商家回复 (2026-06-29): Thank you for your wonderful feedback! We're delighted to hear that you had a positive experience with our service and that your replacement handle arrived promptly. Your trust means a lot to us, and we wish you many more enjoyable travels with your suitcase! ### ★★★★★ 非常快速的服务和快速的交货… - Mapi · 2026-06-23 非常快速的服务，快速的交货和简单的流程。唯一的小问题是找到订购备件的确切地点，这有点棘手。 非常感谢，现在我的手提箱就像一个新的了。我喜欢它！ > 商家回复 (2026-06-23): Hi Mapi, Thank you for your wonderful review! We're delighted to hear that you were satisfied with the quick service, fast delivery, and straightforward process. It's especially great to know that your suitcase feels like new again after replacing the spare part. We also appreciate your feedback regarding the spare parts ordering process. We're always looking for ways to improve the customer experience, and your comment helps us identify areas where we can make things easier to find and navigate. Thank you for choosing us, and we hope your suitcase serves you well for many more journeys to come! Kind regards, Samsonite Europe ### ★★★★★ 最好的包装立方体套装！ - Adriana · 2026-06-13 我收到了新秀丽的生日包装盒套装，我不得不说这是我拥有过的最好的包装盒套装。高品质和智能设计。我喜欢他们并且百分百推荐！ > 商家回复 (2026-06-15): Hi Adriana, Thank you so much for your wonderful review! We're delighted to hear that you love your Samsonite packing cube set and that its quality and design have made such a positive impression. Thank you for your recommendation—it means a lot to us. Happy travels! Kind regards, Samsonite Europe ### ★★★★★ 备件已发送，没有任何问题 - Alexander Leonhardi · 2026-05-24 > 商家回复 (2026-05-27): Hi Alexander, Thank you for your feedback! We’re happy to hear that your spare part was delivered smoothly and without any issues. We appreciate your support and wish you many great travels ahead! Kind regards, Samsonite Europe ### ★★★★★ 我的新秀丽行李箱的底部锁… - Matthias Kurth · 2026-05-03 我的新秀丽行李箱底部锁坏了。我正在寻找修理或更换。非常容易订购新锁并自行更换。快速交货和超级解释 - 非常感谢 > 商家回复 (2026-05-04): Hi Matthias, Thank you very much for your kind feedback! We’re glad to hear that ordering and replacing the lock was easy and that our instructions and delivery met your expectations. It’s great to know you were able to fix your suitcase yourself without any hassle. Thank you for your trust in Samsonite, and we wish you many more smooth and enjoyable journeys! Kind regards, Samsonite Europe ### ★★★★★ 更换零件是一大优势！ - Sijmen Duineveld · 2026-03-13 我真的很喜欢你可以更换手提箱的轮子，这大大延长了使用寿命。 > 商家回复 (2026-03-17): Hi Sijmen, Thank you for your great feedback! We’re glad to hear you appreciate the option to replace the wheels. Extending the lifespan of your suitcase is exactly what we aim for, so it’s wonderful to know this makes a difference for you. Thanks again for sharing your experience! Kind regards, Samsonite Europe ### ★★★★★ 品质优良且易于维修/零件更换 - Tim · 2026-03-02 真是太棒了，您可以免费获得备件，而且维修非常容易自己完成，而不用等待数周的时间去维修店。几十年来一直热爱新秀丽的品质及其简单而美观的设计。 > 商家回复 (2026-03-03): Hi Tim, Thank you so much for your wonderful feedback! We’re delighted to hear that you appreciate the quality of our products and the ease of repairing them with our spare parts service. Making repairs simple and accessible—so you don’t have to wait weeks for a repair shop—is something we truly value. It means a lot to know that you’ve trusted Samsonite’s quality for decades and enjoy our simple yet aesthetic design. Your loyalty and kind words are greatly appreciated. Thank you for being part of the Samsonite journey! Kind regards, Samsonite Europe ### ★★★★★ 超级容易找到备件 - Denis Ignatov · 2026-01-04 超级容易找到备件。为我的 55 客舱万向轮订购了所有 4 个滚轮。交货快速、安全。完美契合！！感谢新秀丽团队！！！强烈推荐！！！ > 商家回复 (2026-01-05): Hi Denis, Thank you so much for your great review! We’re happy to hear that you found the spare parts easily and that the roller wheels were a perfect fit for your 55 cabin spinner. It’s wonderful to know that the delivery was fast and secure. Thank you for recommending Samsonite — we truly appreciate your support! Kind regards, Samsonite Europe ### ★★★★★ 客户服务处于最佳状态！ - Horst Hacker · 2025-12-22 客户服务处于最佳状态！ 感谢新秀丽免费为我们的万向轮手推车提供轮子，该轮子已超出保修范围！ 从下单到发货只用了一周的时间。 感谢您延长了我们手推车的使用寿命！ > 商家回复 (2025-12-22): Hi Horst, Thank you for your wonderful review! We’re delighted to hear that our Customer Service team could assist you and provide the wheels free of charge, even beyond the warranty period. It’s great to know your spinner Trolley is ready for many more journeys! We truly appreciate your trust in Samsonite and look forward to being part of your future travels. If you ever need assistance again, don’t hesitate to reach out. Kind regards, Samsonite Europe ### ★★★★★ 质量超级好 - Ahmed Shaker · 2025-12-01 质量超级好，客户服务很棒 > 商家回复 (2025-12-04): Hello Ahmed, Thank you so much for your feedback! We’re delighted to hear that you’re happy with both the quality of our products and our customer service. Kind regards, Samsonite Europe ### ★★★★★ 优质的免费维修服务... - Rene · 2025-09-18 优质的免费维修服务，包括。备件！ > 商家回复 (2025-09-19): Hi Rene, Thank you for your great review! We're happy to hear you were satisfied with our repair service and that the free spare parts were helpful. We're always here if you need us again! Best regards, Samsonite Europe ### ★★★★★ 轮子在三天内交付 - Giulio De Vita · 2025-08-05 车轮在 3 天内交付。一切都很棒！ ### ★★★★★ 简单、快速、免费！ - Michael Laing · 2025-07-29 这项服务很容易使用，他们准确地了解我进行维修工作需要哪些零件。运输快速、轻松，而且免费:) 维修本身只花了不到 5 分钟，现在就像把手提箱变回新的一样！我强烈推荐新秀丽的这项服务。 ### ★★★★★ 备件 - 没问题！ - Ms · 2025-06-22 我的手提箱有几个坏了的轮子。 由于我的行李箱仍在保修期内，我前往新秀丽主页订购了备件。大约一周后零件到达。轮子很容易更换，我的行李箱就像新的一样！ > 商家回复 (2025-06-23): Hi Ms, Thank you for sharing your experience! We’re so glad to hear that ordering spare parts through our website was quick and easy—and even better that your suitcase is now back in top shape. We design our products to last, and it’s great to know our warranty and self-service options helped keep your suitcase rolling smoothly. Wishing you many more hassle-free adventures ahead! Kind regards, Samsonite Europe ### ★★★★★ 更换车轮 - Devrim · 2025-06-11 我的新秀丽需要 2 个轮子，我已经向新秀丽提出了要求。没多久就收到了，很顺利就修好了。感谢您的快速反应和行动。 > 商家回复 (2025-06-11): Hi Devrim, Thank you for your kind review! We’re glad to hear that the replacement wheels arrived quickly and that the repair went smoothly. It’s great to know that you’re happy with our response and support — helping you keep your Samsonite in top shape is exactly what we aim for! Thanks again for your feedback. Kind regards, Samsonite Europe ### ★★★★★ 优秀的旅行箱，易于维修 - Dominik Beck · 2025-06-07 非常好的手提箱，我们使用它们很多年并且经常旅行。最好的是，如果有任何东西坏了，你很容易获得备件，如果它在 10 年保修期内，甚至是免费且易于更换的。 > 商家回复 (2025-06-10): Hi Dominik, Thank you so much for your kind words! We're proud to hear that your suitcases have served you well over the years. At the heart of our philosophy is durability and sustainability — that's why we design our products to last and make spare parts easily available. By repairing rather than replacing, we reduce waste and help protect the environment. We're glad you've been able to benefit from this approach. Here's to many more journeys together! Kind regards, Samsonite Europe --- - 全部评价与筛选: https://ok.one/review/samsonite.de - JSON 接口: https://ok.one/api/companies/samsonite.de - 评分口径与数据来源: https://ok.one/methodology/