# SATELLAI 评价与评分 > 来源: OK.one — https://ok.one/review/satellai.com - 域名: satellai.com - 分类: 动物与宠物 - 综合评分: 3.9 / 5 (62 条评价) - 评分分布 5→1 星: 63% / 10% / 0% / 6% / 21% - 所在地: United States - 数据更新: 2026-08-10 SATELLAI（satellai.com）在 OK.one 的综合评分为 3.9 分（满分 5 分），基于本站收录的 62 条用户评价，属于动物与宠物分类，口碑一般。21% 的评价为 1 星，差评比例偏高；商家回复了 71% 的差评。数据最后更新于 2026-08-10。 ## 最新评价(第 1/4 页) ### ★★★★★ 2 安纳托利亚牧羊犬 - Katy Knight · 2026-08-02 项圈的购买对象： 我们为两只安纳托利亚牧羊犬购买了两个 SATELLAI 项圈，它们在我们的农场担任牲畜看门狗。我们是一个忙碌的五口之家，这些项圈已经成为确保我们的狗安全地呆在我们的财产上并防止它们游荡到邻近农场的重要工具。 我购买的东西： 两个 SATELLAI GPS 项圈以及年度电信订阅套餐。 何时： 2026 年 1 月。 其中： 我们位于阿拉巴马州欧佩莱卡的一个占地 25 英亩的农场。 为什么我选择SATELLAI 在购买之前，我花了无数时间研究 GPS 围栏系统。 SATELLAI 始终脱颖而出，因为它检查了对我来说重要的每一个框： * 出色的电池寿命 * 能够创建复杂的虚拟围栏边界 * 一份简单、全包的电信订阅（而不是多个令人困惑的层级） * 在农村地区可靠的 GPS 跟踪 项圈的设置非常简单，我们两个安纳托利亚人比我预想的更快地了解了它们的虚拟边界。 真实世界的体验 如果您拥有牲畜看门狗，您就会知道它们对自己的设备并不轻松！我们的安纳托利亚人打球极其粗暴，最终有一个项圈在比赛过程中脱落，并且从未被发现。 在接触SATELLAI之前，我实际上决定尝试另一个非常知名的GPS项圈品牌，因为我想知道“那边的草是否更绿”。 事实并非如此。 甚至还差得远。 竞争系统的电池寿命明显较短，跟踪功能几乎不能满足我们的需求，而且订阅模式感觉是为了向客户追加销售而设计的。我知道公司需要赚钱，但拥有四个不同的订阅级别并不吸引人。 我最喜欢 SATELLAI 的事情之一是他们的电信订阅包括我实际需要的一切。对我来说特别重要的一个功能是能够看到我的狗在我们的房产周围走过的地方。对于竞争对手，我需要购买他们价格最高的订阅才能解锁该功能，以及一些我没有兴趣付费的额外功能。 客户服务值得五星级 客户服务是我给 SATELLAI 五颗星的另一个重要原因。 简而言之……哇。 他们的支持团队自始至终都非常出色。他们反应灵敏、知识渊博、善解人意，并且真诚地想要提供帮助。丢失昂贵的 GPS 项圈是一种压力，但与他们团队的每一次互动都让我觉得他们真正关心寻找解决方案。 我也是那种有时需要几天甚至一周以上才能回复电子邮件的人。他们没有一次让我感到不便。每次我回复时，他们都会以同样的耐心和愿意提供帮助的方式从我们中断的地方继续谈话。 在当今世界，确实很少有一家公司能够投入如此多的精力来照顾客户。 最后的想法 在拥有这些项圈、尝试竞争系统并最终回到 SATELLAI 后，我可以自信地说我第一次就做出了正确的选择。 如果您有牲畜看门狗、以土地为生，或者只是想要一个可靠的 GPS 控制系统，具有出色的电池寿命、易于理解的订阅以及真正支持其产品的客户服务，我强烈推荐 SATELLAI。 有待改进的地方 如果我对 SATELLAI 有一个建议，那就是提供一种替代领带，带有更传统的带扣或重型夹扣。 我们的安纳托利亚牧羊犬非常强壮，每天都很粗暴。他们实际上已经学会了如何分离当前项圈上的磁性扣，这导致了一个项圈丢失。我不认为这对 GPS 技术本身来说是一个问题，这只是拥有异常强大的狗的问题，它们的设备比普通宠物承受更多的考验。 我很高兴看到 SATELLAI 为工作犬和其他大型、强大的品种提供可选的带扣或锁定夹式项圈。我真诚地认为这会让本来就很出色的产品变得更好。 也就是说，根据我在他们的客户服务方面的经验以及对客户的承诺，我有充分的理由相信他们将继续改进产品。一旦他们提供更安全的领带，我就会很乐意购买。这就是我对 SATELLAI 及其 GPS 系统的信心。 全程五颗星 > 商家回复 (2026-08-03): Hi Katy, Thank you so much for taking the time to share such a thoughtful and detailed review. We’re truly grateful to hear that SATELLAI has become a helpful tool for your two Anatolian Shepherds and your family’s 25-acre farm. It means a lot to know that the collars have helped keep your livestock guardian dogs safely on your property, and that the battery life, virtual fence setup, GPS tracking, and all-inclusive Telecom subscription have worked well for your needs. We’re also so happy to hear that our support team made you feel cared for throughout the process — especially during a stressful situation like losing a collar. Your feedback about offering a more secure buckle or heavy-duty clip-style collar band for strong working dogs is extremely valuable. We’ve shared this with our product team for further review, as feedback from real farm and working-dog use cases helps us continue improving the product. Thank you again for trusting SATELLAI, for coming back to us after trying another system, and for recommending us so highly. We truly appreciate your support and are honored to be part of keeping your dogs safe. --The SATELLAI Team-- ### ★★★★★ 2 大比利牛斯山和 1 德国混合山 - Ron · 2026-07-10 我们有 3 个项圈，2 个用于大白熊犬，1 个用于德国牧羊犬混种。 项圈在防止它们逃离铁丝网围栏方面做得非常出色，在极少数情况下，它们逃脱了纠正，将它们送回并允许我们追踪它们的位置。 我联系客户支持的时候，他们反应非常积极，并帮助解决了我遇到的任何问题。 围栏易于创建和使用。 诸如查看您的狗白天去过哪里之类的功能是一个额外的好处。 很棒的衣领和很好的支撑。 > 商家回复 (2026-07-10): Hi Ron, Thank you so much for sharing your experience! We’re thrilled to hear that SATELLAI has been working well for all three of your dogs and helping provide extra peace of mind around your property. It’s great to know that the virtual fences, correction features, location tracking, and activity history have all been useful for you. We’re also happy that our Customer Support team has been responsive whenever you needed assistance. Thank you again for trusting SATELLAI with your dogs and for taking the time to share such detailed feedback. We truly appreciate your support! --The SATELLAI Team-- ### ★★★★★ 惊人的领子 - Andres C · 2026-06-23 神奇的衣领，神奇的应用程序！！最重要的是，出色的客户支持，每当我有问题时，他们都会在 24 小时内回复，并始终解决和回答我的问题。我什至从第三方购买了一个项圈，这影响了我的保修，但他们仍然尽力帮助我。强烈推荐这款项圈给您的狗，让客户服务无压力🙏🙏🙏 > 商家回复 (2026-06-24): Hi Andres, Thank you so much for your amazing feedback! We’re really happy to hear that you’re enjoying the collar, the app, and our customer support experience. It means a lot to know that our team was able to respond quickly, answer your questions, and help as much as possible even with the third-party purchase situation. We always try our best to support our customers and make the experience as smooth and stress-free as possible. Thank you again for choosing SATELLAI and for recommending us. We truly appreciate your support! --The SATELLAI Team-- ### ★★☆☆☆ 追踪不准确 - Connor Novarro · 2026-06-17 跟踪器的漂移量令人难以置信。您可以一只手拿着手机和项圈，它们将位于院子里完全不同的位置。当我在院子里插白旗划界时，我让邻居院子里的领子跳了 30-40 英尺。由于项圈不准确，我不相信该产品不会让我的狗在我院子里时受到电击。给 2 星的唯一原因是因为设置非常简单。但我会推荐一个不同的衣领。 > 商家回复 (2026-06-18): Hi Connor, Thank you for sharing your experience. We’re truly sorry that the location drift made you feel unable to fully trust the virtual boundary, especially when your dog’s safety is involved. We completely understand how concerning this must have been. For the best and most stable experience, SATELLAI is ideally used in a more open outdoor area with clear sky visibility and a virtual fence larger than 0.5 acre. A setup with more distance from nearby buildings and less heavy tree coverage generally provides a more suitable environment for GPS-based boundaries. If you would like to discuss your property's layout or any specific concerns, please feel free to reach out to our customer support team. You may also take our Collar Compatibility Quiz for a quick assessment: https://satellai.com/pages/collar-quiz. That said, we understand that the performance you experienced did not meet your expectations. We take your feedback seriously and have shared it with our product and technical teams as we continue improving location stability and the overall user experience. We’re sorry again for the frustration this caused, and we appreciate you bringing it to our attention. --The SATELLAI Team-- ### ★★★★★ 一流的客户服务和很棒的衣领！ - Brotman Daniel · 2026-06-10 一流的客户服务。当我的卫星无法工作时（这完全是我使用了错误的充电线的错），他们立即更换了它。 领子也很棒！它为我提供了新的工具来训练我的小狗，同时将他安全地放在我的触手可及的范围内。当我们去露营和徒步旅行时，项圈可以创建虚拟围栏。我无法对我的经历说足够多的好话！ > 商家回复 (2026-06-11): Hi Daniel, Thank you so much for your wonderful feedback! We’re really happy to hear that our Customer Support team was able to help quickly and make things right when you had an issue with the charging cord. It’s also great to know that the collar has been helpful for training your pup and giving you more peace of mind during camping and hiking. That’s exactly the kind of experience we hope SATELLAI can bring to pet parents. We truly appreciate your support and your kind words. Thank you again for choosing SATELLAI! --The SATELLAI Team-- ### ★☆☆☆☆ 24小时内返回 - Tori · 2026-06-07 24小时内返回。边界漂移很多。我们有很好的手机覆盖范围和一览无余的天空视野，但它仍然不起作用。您的手机会因为无法自定义的通知而崩溃。它会始终显示我的狗穿过社区的一半。我做了他们建议的一切来解决这个问题。我什至与客户服务人员沟通如何定制我收到的大量通知。客户服务代理告诉我，我无法自定义应用程序的人工智能通知，但我可以关闭手机上应用程序的所有通知。那有什么好处呢？ 当我要求退货时，该公司的解决方案是通过延长免费订阅来贿赂我保留该产品。当我拒绝时，他们建议我购买一堆他们的信标以帮助防止错误警报。信标价格昂贵，而且只能维持 3 个月。决不。另外，我测试了项圈附带的一个信标，由于边界漂移太大，它基本上毫无用处。 他们还隐藏负面评论。我在他们的网站上发布了我的诚实评论（这比这篇评论要友善得多，但说实话，我很沮丧他们隐藏了我的评论），我什至通过第三方网站用我的信息验证了我的评论，你再也看不到它了。我什至设法通过 Google 找到了一个地方留下评论，而 Satellai 的个人资料已经消失，所以我的评论也消失了。因此，我在这里通过 Trust Pilot 创建一个帐户，因为我对这家公司非常不满。隐藏有关产品的评论是一种操纵行为。据我所知，Satellai 无法控制该网站。 从那以后，我们购买了更昂贵的 SpotOn 项圈，我们高兴极了。一分钱一分货。不幸的是，我觉得 Satellai 对他们的产品提供的很少的东西收费过高。他们还从我的退货中扣除了 50 多美元，用于支付他们产品的运费。我应该在购买前阅读 Google Play 评论。他们似乎是最准确的。希望这有助于防止其他人犯我同样的错误！ > 商家回复 (2026-06-08): Hi Tori, Thank you for taking the time to share your detailed feedback. We’re truly sorry that SATELLAI did not meet your expectations and that you experienced boundary drift, false alerts, frequent notifications, and frustration during the return process. We understand how disappointing it must have been to go through troubleshooting and still feel that the product was not the right fit for your setup. This is not the experience we want any customer to have, and we take concerns like this very seriously. Your feedback has been shared with our product and support teams for internal review, including the concerns around boundary accuracy, notification controls, Beacon performance, and return communication. We are continuing to improve both the product experience and the way we support customers when issues are reported. We’re sorry again for the frustration this caused. Thank you for bringing these concerns to our attention and giving us the opportunity to review and improve. --The SATELLAI Team-- ### ★★★★★ 优秀的客户服务 - Kristina Soderquist · 2026-06-04 优秀的客户服务，快速响应，非常有帮助和理解。这款项圈让我们与宠物的生活变得轻而易举。 > 商家回复 (2026-06-04): Hi Kristina, Thank you so much for your kind words! We’re really happy to hear that our Customer Support team was able to respond quickly and provide helpful support. It also means a lot to know that the collar has made life with your pet easier. Feedback like this is incredibly encouraging for our team, and we’ll continue working hard to provide both reliable products and caring support. Thank you again for choosing SATELLAI and for sharing your experience with us! --The SATELLAI Team-- ### ★★★★☆ 这家公司有一些严重的问题…… - Jill Nezworski · 2026-05-31 该公司在控制应用程序/用户界面方面存在一些严重问题。 目前它不允许调整静态校正级别并不断发送无用的通知。 它确实需要能够选择您想要接收的通知。 客户支持表示他们正在处理此问题，但无法提供完成日期。 请注意。 花很多钱去买一些不起作用的东西 更新：经过我的审查，该公司很快就进行了应用程序更新并解决了问题。 如此包容的加分，但我真的是第一个注意到这个问题的人吗？ > 商家回复 (2026-06-01): Hi Jill, Thank you for taking the time to share your feedback with us. We’re truly sorry for the frustration and disappointment caused by the current app controls and notification experience. We understand that this is not the experience you expected, especially after investing in our product, and we should have done better. After our Customer Support team received your feedback a few days ago, we immediately escalated it to our software team. They prioritized this issue and worked on improving the related app settings and notification handling. The new app version has already been submitted to the app stores and is currently under review. The review process usually takes 1–2 business days, so the update is expected to be available on June 3. Once released, updating to the latest version will resolve this issue and provide a better experience. We sincerely appreciate you bringing this to our attention. Your feedback helped us identify an important gap in the user experience and move the improvement forward faster. We’re sorry again for the inconvenience this has caused, and we truly appreciate your patience while we work to make this right. If you have any further concerns after updating the app, please continue replying to our support email and our team will keep following up. --The SATELLAI Team-- ### ★★☆☆☆ 更新我之前的评论 - Brookfield Garrison · 2026-05-21 更新我之前的评论。 两个项圈现已失效并被更换。 保修过程简单但缓慢。 您必须解释什么不起作用并发送项圈的照片。 每个项圈都需要一个多月的时间才能更换。 总而言之，在不到一年的时间里，我们的两个项圈带都出现了故障，项圈中的两个电子组件也都出现了故障。 除了故障带来的不便之外，它在工作时仍然只是一个不错的产品。 肯定会找到另一种产品。 保修期结束后，如果我们再次出现故障，我将不幸地再次花费大量金钱来纠正我购买这些产品的错误。 > 商家回复 (2026-05-23): Hi Brookfield, Thank you for updating your review and sharing your honest feedback with us. We’re truly sorry for the frustration and inconvenience you experienced during the accessory resend process. Our support team has already assisted with sending the replacement accessories, but we understand that the overall communication and handling experience did not meet your expectations. We have also reviewed the previous support communication internally and updated our handling guidelines to make sure future follow-ups are managed in a clearer and more appropriate way. Your feedback regarding the collar strap, device reliability, and support timeline has been shared with our team for further review and improvement. If anything is still unresolved, please continue replying to our support email and our team will keep following up. Thank you again for your patience and for bringing this to our attention. The SATELLAI Team ### ★☆☆☆☆ 这家公司太可怕了！ - Virginia Warf · 2026-05-13 如果可以的话我不会给任何星星。项圈不好用，我买了 3 个，客服很喜欢给你跑来跑去。然后，当您最终因为项圈无法正常使用而决定退货时，退货流程已设置完毕，因此如果您收到退款，则需要很长时间才能获得退款。我必须让我的信用卡公司介入才能最终得到解决！不要使用这家公司！这篇评论后他们给我打电话，并提供 50 美元让我删除它。他们还在我的退货过程中给我打电话，希望我在退货完成之前放弃信用卡纠纷。我有来回戏剧的电子邮件证明以及通话记录。当他们不遵守自己的政策时，他们试图删除我的帖子，我并不感到惊讶。他们是一家可怕的公司。 ### ★★☆☆☆ 这个项圈我已经戴了好几次了…… - Monica Carter · 2026-04-29 我已经戴这个项圈好几个月了。 我的狗花了一段时间才适应这个环境，但现在她有了项圈确实有助于一些人把她留在我们有围栏的院子里。 她仍然会逃跑，但那是她的品种。 但是，如果你住在农村地区，连接就很糟糕。 项圈可以用，但你看不到你的狗在哪里，无法追踪它们，什么都没有。 现在我的最新问题是，如果她接近界限或逃跑，项圈已经停止向我发送通知。 我已经联系了该公司并继续四处奔波。 他们告诉我这是电池电量低，或者由于我的位置而断开连接，但事实并非如此！ 电池已充满电且项圈已连接。 所以，我觉得我的项圈毫无价值……当然它在退货窗口之外，所以我被困住了。 客户服务不是很好，他们需要几天到几周的时间才能回复。 我的问题还没有解决。 > 商家回复 (2026-05-21): Hi Monica, Thank you for taking the time to share such detailed feedback. We’re glad to hear the collar has helped in some ways, but we’re very sorry that connectivity, tracking visibility, notifications, and support response time have not met your expectations. We understand how important reliable alerts are when you’re using the collar to help keep your dog safely within your yard. Our support team has received your feedback and will continue following up through the official support channel to review the notification and connection issues. Your experience is valuable to us and helps us improve both product guidance and service efficiency. The SATELLAI Team ### ★★★★★ 10英亩房产的最佳购买 - BMatson · 2026-04-23 项圈是在我们 10 英亩的土地上追踪我的狗的最佳选择。当他抓住项圈并将其咀嚼并破坏其充电功能时，我打电话询问如何订购替换项圈。他们告诉我它仍在保修期内并为我更换了它。非常满意。 > 商家回复 (2026-05-21): Hi BMatson, Thank you for sharing this! We’re so happy to hear the collar has been helpful on your 10-acre property and that our team was able to support you with the replacement. We truly appreciate your trust and will keep working to provide reliable products and responsive service. The SATELLAI Team ### ★☆☆☆☆ 领子质量太差了…… - Erica Hall · 2026-04-19 项圈的质量很糟糕，尤其是价格。我什至还没有六个月，它就完全崩溃了。链接会分开，衣领会脱落。幸运的是我每次都能找到它。第三次之后我就把所有链接替换成了我自己的。然后橡胶开始破裂。最后完全撕裂，确定是被咀嚼所致。不。没有齿痕，只是橡胶上的直接撕裂。没有提供更换它的报价，只是以折扣价更换另一个。绝对不是。 > 商家回复 (2026-05-21): Hi Erica, We’re very sorry for the frustration you experienced with the collar material and strap durability. This is not the product experience we want for any customer, especially within the first few months of use. We’ve shared your feedback with our support and product teams so they can review the issue and continue improving the accessory design and replacement process. Our team will continue following up through the official support channel if there are still unresolved concerns. Thank you for bringing this to our attention. The SATELLAI Team ### ★☆☆☆☆ 可怕的衣领连接不良问题...... - TRENT BELCHER · 2026-04-18 可怕的项圈连接不良，当我的狗安全地呆在车库里的房子里时，它让我的狗感到震惊，这太可怕了，它对我的狗的伤害比她害怕的任何东西都多，只是戴上它不知道她可以去哪里，地图会显示她在街对面，当她躺在客厅的床上时，他们说他们对此无能为力，只能给你发一个信标，让房子成为一个安全点，信标电池只能用三个月，然后你需要买一个新的信标每 3 个月 40 美元，带子的质量很糟糕，不要把钱浪费在这些项圈上，我最终买了一个光环项圈，信号很棒，我住在农村地区，占地几英亩，不要浪费你的钱！你会后悔的。 > 商家回复 (2026-05-21): Hi Trent, We’re very sorry to hear that your dog felt unsafe and that the indoor alerts created such a stressful experience. Our intention is never for a dog to receive corrections while safely inside the home. GPS-based fencing can be affected by indoor environments, structures, and signal reflection, which is why safe-zone setup may sometimes be recommended, but we understand that this explanation does not erase your concern. We’ve shared your feedback with our product and support teams to improve setup guidance, indoor-use education, accessory expectations, and issue escalation. Thank you for taking the time to share your experience. The SATELLAI Team ### ★★★★★ 很棒的客户服务 - Mike Kerner · 2026-03-25 客户服务对我的设置非常有帮助。 他们反应灵敏且耐心。 我刚开始给我们的狗使用项圈，当她接近边界线时，她立即注意到噪音和振动。 我们没有使用静态，希望也不需要。 到目前为止，这是一个很棒的产品！ > 商家回复 (2026-05-21): Hi Mike, Thank you for your kind words! We’re glad our customer service team was able to help with setup and provide responsive, patient support. It’s great to hear your dog is responding to the sound and vibration near the boundary. We truly appreciate your support and hope the collar continues to work well for your family. The SATELLAI Team ### ★☆☆☆☆ 连通性差，不可靠，抢钱！ - Brandon Smith · 2026-03-24 自 2025 年 5 月起，我就开始使用 Satellai 狗项圈，从第一天起我就遇到了问题。这些项圈无法准确响应 GPS 或蜂窝网络。 我的狗现在完全被栅栏附近不断发出的警报搞糊涂了，事实上，我有一只狗，我们现在必须在没有项圈的情况下走到外面，以便让她上厕所，站在她旁边。我被指示在屋内使用信标来标记安全空间，这很有帮助，但信标的电池寿命为 90 天，然后您需要每 90 天购买一个新的，价格为 40 美元，因为它们不可充电或可更换电池！ 我还买了 Spot-On 项圈，它工作得非常完美，直到狗在玩耍时殴打并折断了电线，我联系了 Spot-On CS，他们免费更换了项圈！ > 商家回复 (2026-05-21): Hi Brandon, We’re sorry for the ongoing connectivity and alert issues you experienced. We understand how upsetting it is when a system meant to support pet safety causes confusion for your dogs. We also hear your concern about Beacon battery life and the additional accessory cost. Your feedback has been shared with our support and product teams, and we’re reviewing how we communicate setup limitations, indoor safe-zone use, and accessory expectations more clearly. Thank you for sharing these details with us. The SATELLAI Team ### ★☆☆☆☆ 缺乏支撑，项圈GPS不可靠 - Lori Robertson · 2026-03-21 出了大门，当我的狗距离我们画的栅栏线 50 码时，它们感到很震惊。我们通过电子邮件和在线表格请求支持；没有得到回应。栅栏线仍然参差不齐，我们已经做出了补偿。 戴上项圈后的 30 天内，当狗外出时，其中一个项圈上的紧固件松动并脱落（47 英亩，找不到……）。我打电话给支持中心，被告知他们没有库存紧固件，并被告知我会收到一封电子邮件回复来解决问题。再次，没有回应。我不得不购买临时硬件来固定衣领。 自请求帮助以来，我已发送多封后续电子邮件并在线填写表格，试图得到答复。电话支持显然是一个呼叫中心，不知道如何支撑项圈，所以打电话似乎毫无意义。 Spot On 项圈有更好的支撑，但项圈会散开，Satellai 项圈有保护套，弥补了质量差的问题，但客户支持很糟糕。 > 商家回复 (2026-03-23): Hi Lori, we’re very sorry for the inconvenience you experienced. We reached out via email on 02/08, 02/09, and 03/05, and during our 03/22 call, we confirmed your email and ensured delivery. We truly appreciate your feedback, which helps us improve our service. Thank you for your patience! ### ★☆☆☆☆ 可怕的经历 - Jennifer Stoddard · 2026-03-11 我对这些项圈和客户服务的经历很糟糕。当项圈工作时，它们很棒，但我们遇到了一些问题，客户服务也没有帮助。我们有 3 只狗，2 只大比利牛斯犬和 1 只澳大利亚牧羊犬。当我们登上一条时速 40 英里的繁忙道路时，我们绝对需要将狗限制在 40 英亩的土地上。其中一个项圈经常无法充电，另一个项圈根本无法连接到 GPS，第三个项圈已经从我的狗身上掉下来两次了。我们第一次找到它，不确定我们能否再次找到它，因为该应用程序有一个固件通知阻止了我无法忽略的地图。一周以来，客户服务给我提供了不起作用的故障排除说明，或者他们告诉我导航到应用程序中不存在的位置。他们要求提供无数的屏幕截图，并且仍然告诉我他们需要进行技术审查以确认项圈是否存在问题，否则我将负责退货运费和处理费。这是疯狂的跳圈次数。我已经订购了 Halo 项圈，因为我需要保证我的狗的安全，我只能希望 Satellai 尽快退出游戏并给我退货和全额退款。 > 商家回复 (2026-05-21): Hi Jennifer, We’re very sorry for the frustration and stress this caused, especially with three dogs and a busy road nearby. A safety product needs to feel dependable, and your experience with charging, GPS connection, the firmware screen, and repeated troubleshooting was not the smooth support experience we want to provide. Our team has escalated your feedback internally and will continue following up through the official support channel regarding the return request and technical review. Thank you for being clear about where we need to improve. The SATELLAI Team ### ★☆☆☆☆ 金钱骗局 - Ali · 2026-03-08 我们买了这个项圈，认为它会对我们的狗有帮助，因为我们住在高速公路旁边，担心她出去会发生事故。我们拥有超过 5 英亩的优质手机服务区。项圈让她在围栏区域的中间受到很大的震动，让她惊慌失措，几乎伤到了自己。就连睡觉的时候，她也受到了惊吓。电池几乎不能维持一天。我们几乎没有一个月。在支付了多次运费并等待数周才送达后，这对我们的狗造成了伤害和压力，我们联系他们要回我们的钱并将项圈寄回，但我们得到的只是兜兜转转，而不是简单地退回物品。我不会向任何人推荐这个。是的，这是一个好主意，而且凭借先进的技术，我们认为它会起作用，但这只是一个试图把你吸干的钱坑。显然他们给你的满意条款被他们忽略了，他们真的只是想要你的钱。 更新：是的，所以它发生在一个开放的领域。我住的地方有很好的手机服务。我得到的只是借口，公司没有任何责任。项圈显然不起作用，给我和我的家人带来了压力，但他们说没有任何问题。客户服务一直非常差，而且仍然如此。即使他们的产品不起作用，他们实际上只是想拿走你的钱。对于一家声称关心狗的安全和福祉的公司来说……这肯定是最遥远的事情。 > 商家回复 (2026-03-16): hi there， Receiving your feedback, we took it very seriously and conducted an internal review. After reviewing the diagnostics, we confirmed that the collar is functioning properly and there is no product quality issue. In environments where GPS signals may be partially blocked—such as indoors or in areas with heavy structures—temporary positioning inaccuracies can occasionally occur, which may trigger alerts. To improve positioning stability and help prevent this, we recommend using the Beacon included in your product’s full package and enabling Power Saving Mode, as both can help enhance signal accuracy and reduce unnecessary alerts. Thank you for your attention and understanding. If you have any questions or need further assistance, please feel free to contact us anytime. ### ★★★★★ 支持非常及时并且…… - Valerie Rodenbucher · 2026-03-04 支持非常积极和彻底。 我强烈推荐这家公司 > 商家回复 (2026-05-21): Hi Valerie, Thank you so much for your kind words and recommendation. We’re glad our support team was able to provide responsive and thorough help. Your feedback means a lot to us and motivates us to keep improving. The SATELLAI Team --- - 全部评价与筛选: https://ok.one/review/satellai.com - JSON 接口: https://ok.one/api/companies/satellai.com - 评分口径与数据来源: https://ok.one/methodology/