screenrec.com

Hi, we’re sorry to hear you had a frustrating experience, but we’d like to clarify a few points. After ScreenRec is downloaded and an account is created, users receive access to all premium features as a 30-day trial, including 4K recording. This gives every user the opportunity to test the recording quality before deciding whether to purchase. After the trial, users can either upgrade or continue on the Forever Free plan, which has limited functionality as shown on our pricing page. Our support team also explained that recording quality can be adjusted inside the app under Settings > Recording Quality. Under Custom, the quality can be increased up to 100%. Depending on the system, enabling GPU acceleration or switching to a different codec may also improve recording quality. Regarding refunds, ScreenRec is provided under our Terms and Conditions, which clearly state that we do not provide refunds or credits for cancellations, downgrades, or unused portions of services on an open account. We’re not trying to mislead anyone. We provide a full trial specifically so users can test all features before making a purchase decision.

Hi Arya, sorry for the frustration. To download your receipt, please log in to your account here: https://member.screenrec.com/panel/#signin⁠, then go to Account > Payments and cards. Next to the invoice, click Preview and then print or save it as a PDF. If you still have trouble, please contact us and we’ll help.

Hi Ruby, thank you for the honest feedback. We’re sorry to hear this has been your experience. For the video quality issue, please open the ScreenRec app Settings screen, click the gear icon next to Video Quality, and make sure the quality slider is set to maximum.