ShipmentProtect 回复2026-08-03Hi Erin,
We're sorry for the confusion and understand your concerns.
ShipmentProtect is an optional protection service designed to help cover eligible issues such as lost, stolen, or damaged deliveries. If you were asked to complete a questionnaire, it may have been part of a verification process related to your order or protection. Your purchase receipt for the tickets should come directly from the ticket seller or merchant where you made your purchase.
If you have any questions about your ShipmentProtect coverage or need assistance reviewing your account, please contact our support team with the email address associated with your order. We'll be happy to help.
– The ShipmentProtect Team