Ship & Play

Aaron, Good morning, and thank you for reviewing your recent Ship&Play experience. We are pleased to see your shipment was delivered ahead of schedule. However, we do apologize for the condition in which your bag was received. Receiving equipment in this condition is by no means typical. Since this is the first time our team has been made aware of this issue, a member of our Claims team will be reaching out to you directly to review the damage and ensure nothing was impacted to where it's no longer useable. If the damage has impacted the future use of your bag or stroller, we will be happy to assist you with filing an insurance claim for reimbursement. We appreciate your feedback and look forward to speaking with you to ensure this matter is resolved to your satisfaction. Thank you for choosing Ship&Play!

Mr. Schwartz, Good morning, and thank you for your detailed review of your recent Ship Sticks experience. We are pleased to see all six of your bags were delivered ahead of schedule to Kiawah Island. However, we do regret to hear there were issues with your return shipments. In reviewing your order, we can see that four of your bags were scheduled to be collected from the Kiawah Island Ocean Course. Those shipments were picked up as scheduled and delivered ahead of schedule back home. However, the remaining two bags were scheduled for pickup from a private residence on Kiawah Island and, as you noted, were not collected as scheduled. We sincerely apologize for that inconvenience. We can see our team refunded the pickup fees for those shipments and also provided a future-use discount, though we understand that did not eliminate the disruption to your trip. We also apologize that one of your golf clubs was damaged during transit. All Ship Sticks golf bag shipments include $1,000 of complimentary insurance, with the option to purchase additional coverage up to $7,500. Filing a damage claim is a straightforward process that requires a few photos along with the make and model of the damaged club. Given the multiple aspects of your experience, a member of our team will be reaching out to you directly to discuss the missed pickups, ensure we have everything needed to process your damage claim, and answer any additional questions you may have. We appreciate your feedback and look forward to resolving these matters to your satisfaction. Thank you for your time.

Kristof, Good morning, and thank you for reviewing your recent Ship&Play experience. We appreciate your feedback and are pleased to see your shipment was delivered ahead of schedule. We do apologize for any confusion regarding the complimentary shipping supplies. When a Ship&Play order is booked at least (3) business days prior to the pickup date, we automatically send complimentary shipping labels, luggage tags, and zip ties to the origination address listed on the order. If you would prefer the supplies be sent to a different address, you have the option to update the shipping supply address during the initial booking process or can contact our customer support team to update the address. Additionally, if the tags are not received or your order is not booked far enough in advance to receive tags, you can print your shipping labels directly from your confirmation email and attach them using clear packing tape or a luggage tag obtained from a local FedEx or UPS location. We apologize if this information was not clear, and we hope this provides some clarity for future shipments. If you would like to discuss your experience further, please call or text us at 855-792-7529 or email [email protected]. Thank you for choosing Ship&Play. We appreciate your business and look forward to assisting you again in the future.