# Remi 评价与评分

> 来源: OK.one — https://ok.one/review/shopremi.com

- 域名: shopremi.com
- 分类: 购物与时尚
- 综合评分: 3.3 / 5 (103 条评价)
- 评分分布 5→1 星: 54% / 3% / 1% / 5% / 37%
- 所在地: United States · San Francisco
- 数据更新: 2026-08-11

Remi（shopremi.com）在 OK.one 的综合评分为 3.3 分（满分 5 分），基于本站收录的 103 条用户评价，属于购物与时尚分类，口碑一般。评价两极分化：57% 给出 4 星及以上，同时 37% 打了 1 星；商家回复了 98% 的差评；评价主要围绕产品、质量、客户服务。数据最后更新于 2026-08-11。

## 最新评价(第 1/6 页)

### ★☆☆☆☆ 这公司就是垃圾
- Cassi Daniels · 2026-08-09

这公司就是垃圾。他们把我绑了三个月。三个月不开玩笑。我不得不送来四套不同的模具，因为他们不知道如何正确制作模具，当他们制作模具​​时，他们忘记了顶部，然后当他们制作顶部时，他们忘记了底部......并不总是有借口。 
如果你真的让你的警卫使用数百家其他公司中的任何一家而不是这些公司，那么质量绝对很糟糕并且非常适合。

> 商家回复 (2026-08-10): Dear Cassi,

We're sorry to hear about your experience. We weren't able to locate your order based on your information, but we'd like to look into this right away.

Please reach out to our Customer Experience team at support@shopremi.com and mention "Jan" so we can investigate what happened and assist you promptly.

We appreciate the opportunity to make this right.

- The Remi Team

### ★☆☆☆☆ 不要这样做
- N. Smith · 2026-08-07

不要这样做。现在是八月，我从四月就开始和他们一起工作了！他们已经通过印象批准了 3 次了，但仍然没有给我发送任何东西。这是一个笑话！

> 商家回复 (2026-08-07): Dear N,

We're sorry to hear about your experience. We weren't able to locate your order based on your information, but we'd like to look into this right away.

Please reach out to our Customer Experience team at support@shopremi.com and mention "Jan" so we can investigate what happened and assist you promptly.

We appreciate the opportunity to make this right.

- The Remi Team

### ★★★★★ 定价合适
- BRENDA SAXON · 2026-08-07

夜间警卫的价格非常实惠，所以我决定尝试一下。很高兴我做到了。大约 6 年前，我的牙医向我收取了 600 美元！  Remi 产品更好、易于创建、优质的客户服务且非常方便。我很高兴找到这家公司。

> 商家回复 (2026-08-10): Dear Brenda,

Thank you so much for sharing your experience! We’re thrilled to hear that you found Remi to be affordable, easy to use, and even better than your previous night guard. It means a lot to know that our product and customer service have made such a positive difference. We’re grateful to have you as part of the Remi family! 

- The Remi Team

### ★☆☆☆☆ 甚至从未收到我的物品！
- Brianne Bashford · 2026-08-06

> 商家回复 (2026-08-07): Dear Brianne,

We're sorry to hear about your experience. We weren't able to locate your order based on your information, but we'd like to look into this right away.

Please reach out to our Customer Experience team at support@shopremi.com and mention "Jan" so we can investigate what happened and assist you promptly.

We appreciate the opportunity to make this right.

- The Remi Team

### ★★★★☆ 美妙的体验
- Lorena · 2026-08-03

从订购印模套件到寄出，全程都有专人与您沟通。您可以提出问题，有人可以快速回答问题。

> 商家回复 (2026-08-04): Dear Lorena,

Thank you for your review! We're so glad you felt supported throughout the process and that our team was able to answer your questions quickly. We appreciate your feedback and thank you for choosing Remi!

- The Remi Team

### ★☆☆☆☆ 我不会推荐这家公司给...
- Gina Lopez · 2026-08-02

我不会向任何人推荐这家公司。花了比预期更长的时间才收到我的夜间警卫。通过了交货保证。当我最终收到它们时，我已经在其他地方购买并收到了新的。我必须创建一个帐户并成为会员才能购买。我对整个过程很不满意。在我初次购买后，雷米继续向我的卡扣款，只能通过电子邮件清除未经授权的扣款。长话短说，已经过去两年了，我不得不对几笔未经授权的交易提出异议。我从帐户中删除了卡信息，但仍然收到电子邮件和费用。远离这家公司！！！

> 商家回复 (2026-08-03): Dear Gina,

We're sorry to hear about your experience and appreciate you taking the time to share your feedback. We’ve confirmed that your membership has been canceled, and no future subscription charges will occur.

We sincerely apologize for the frustration caused and appreciate your feedback as we continue working to improve.

- The Remi Team

### ★★★★★ 我的夜间防护服非常合身
- Diane · 2026-07-31

我的夜间防护服非常合身。  我总是得到很好的服务。我绝对会推荐。

> 商家回复 (2026-07-31): Dear Diane, 

Thank you for your wonderful review! We're so glad your night guard fits perfectly and that you've had a great experience with us. We truly appreciate your recommendation!

- The Remi Team

### ★★★★★ 非常适合夜间咬牙
- Christine · 2026-07-31

非常适合夜间咬牙。最初的合身有点奇怪，但后来就完美合身了。这个防护罩肯定能保护我的牙齿
客户服务总是非常有帮助。

> 商家回复 (2026-08-01): Dear Christine,

Thank you for the 5 stars! We're so glad your guard fits well and is helping protect your teeth. We also appreciate your kind words about our customer service. Thanks for choosing Remi!

- The Remi Team

### ★☆☆☆☆ 糟糕的客户服务 - 几个月没有解决办法
- Jamie · 2026-07-30

我不能推荐这家公司。我的经历非常令人沮丧，退款过程花费的时间比应有的时间要长得多。在退回对他们来说毫无用处的（用过的）腻子后，他们说我会得到退款。他们没有提供明确的时间表，而是继续推迟流程并告诉我等待（几个月！）。他们的策略是：把它扔到一边，希望顾客忘记它。整个经历感觉非常骗人，让我对雷米的信心为零。这确实是我接触过的最糟糕的公司。如果您的订单出现问题，请不要指望能够快速解决（如果有的话）。 
编辑：他们下面的回复更令人沮丧，因为我和 Remi 支持人员之间有一个包含 20 封电子邮件的线程，可以追溯到 5 月，一直到 7 月底。难以置信。这只是他们回避任何责任或提供实际解决方案的另一种方式。

> 商家回复 (2026-07-31): Dear Jamie,

We're truly sorry to hear about your experience and sincerely apologize for the frustration and disappointment you've gone through. We understand how upsetting it is to experience delays, especially when you're expecting a refund.

We'd like the opportunity to look into your case and make things right, but we were unable to locate your account based on the information available in your review.

Please reach out to our customer experience team at support@shopremi.com, mentioning "Jan," and we’ll make sure to assist you promptly.

We appreciate your feedback, as it helps us continue improving both our products and our customer experience.

- The Remi Team

### ★☆☆☆☆ 糟糕的客户服务
- Tracy · 2026-07-29

糟糕的客户服务 - 无法取消会员资格 - 到处乱跑！  一定要非常小心！！ 
2025 年 6 月通过电子邮件取消 - 2026 年 1 月再次通过电子邮件取消...2026 年 6 月向我的银行账户收取了约 95 美元的费用，并于 7 月 15 日接收了包装。仍在尝试取消并获得退款！

> 商家回复 (2026-07-31): Dear Tracy,

Thank you for taking the time to share your feedback. We're truly sorry to hear that your experience did not meet your expectations.

We're truly sorry to hear about your experience, and we understand how frustrating this must have been. This is not the level of service we strive to provide, and we sincerely apologize for the inconvenience.

We'd like the opportunity to look into your case and make things right, but we were unable to locate your account based on the information available in your review.

Please reach out to our customer experience team at support@shopremi.com, mentioning "Jan," and we’ll make sure to assist you promptly.

We appreciate your feedback, as it helps us continue improving both our products and our customer experience.

- The Remi Team

### ★★★★★ 价格实惠、品质优良
- Michael Potter · 2026-07-29

我的牙医想要向我收取 1,000 多美元的护齿套费用。 Remi 提供同样高品质的产品，但价格却低得多。服务非常好。我已经很满意了

> 商家回复 (2026-07-31): Dear Michael,

Thank you for your wonderful review! We're so happy to hear you're satisfied with the quality and service. We truly appreciate your support and are grateful you chose Remi!

- The Remi Team

### ★★★★★ 与雷米的美好经历
- Victoria · 2026-07-28

我和雷米一起度过了一段美好的经历！我的第一印象不太好，但后来他们给我寄了一个新的印模套件，并很快就拿到了我的保持器！

> 商家回复 (2026-07-29): Dear Victoria,

Thank you so much for your kind words! We're so glad we could get everything back on track with a new impression kit and deliver your retainer quickly. 

Thank you for giving us another chance, we're thrilled you're happy with your Remi experience! 

- The Remi Team

### ★☆☆☆☆ 一星
- Angela Benincasa · 2026-07-27

一颗星。我很少留下这样的评论，但这个过程所花费的时间和挫败感值得记录下来。

我选择 Remi 是因为我真诚地希望它是一种方便、实惠的替代方案，可以替代通过牙医获得夜班服务。印模套件很好，说明也很清楚，所以我最初感到乐观。

我原来的防护装置不合适。然后，我投入了大量额外的时间拍摄照片和视频、解释问题并与支持人员合作。雷米派出了替补警卫，但他们与原来的几乎没有什么不同。下护罩仍然非常紧，而上护罩与我的牙齿不合适，完全无法佩戴。

在经历了印模流程、故障排除、文档记录和更换但没有获得可用的产品后，我决定想要退款。五月份，我给雷米发了电子邮件，要求归还警卫和未开封的蒸汽清洁机。我特别要求提供预付费退货标签。该电子邮件从未得到回复。

缺乏回应尤其令人沮丧，因为我之前花了很多时间配合公司的要求来证明合身问题。一旦我要求退回产品而不是继续调整或更换，沟通实际上就停止了。我现在感觉自己好像被鬼魂笼罩了，而我退货的机会可能已经不多了。

更糟糕的是，我发现我的帐户上有一个活跃的定期订阅，而我并未故意授权或同意。我无法通过网站自行取消，不得不再次联系支持人员，要求立即取消并防止进一步收费或发货。

在撰写本文时，我仍在等待确认订阅已被取消，并且 Remi 将根据我最初的 5 月请求兑现退货。清晰的说明和精美的套件并不能弥补无法使用的防护装置、几乎没有更换的替代品、未得到答复的退货请求以及意外的重复订阅。这是一次令人无法接受的经历。

> 商家回复 (2026-07-28): Dear Angela,

We're truly sorry to hear about your experience and appreciate you taking the time to share such detailed feedback. This is not the experience we want for our customers.

We've confirmed that your subscription has been canceled, so you will not receive any future shipments or charges. We also sincerely apologize for the lack of response to your return request and for the frustration caused throughout the fit adjustment process.

Our team has reached out to you directly to help make things right and work toward a resolution. We appreciate the opportunity to address your concerns and hope to regain your trust.

- The Remi Team

### ★★★★★ 我有磨牙的历史…
- Corey · 2026-07-27

我有夜间磨牙的历史。我的牙医总是推荐护齿套，但他们卖的真的很贵。几年前，我通过上网找到了雷米，我很高兴我做到了！护齿套质量很好，我喜欢订阅模式，因为用一段时间后它们确实会变得很恶心。毫无疑问，雷米为我节省了数千美元的牙科费用。谢谢雷米！

> 商家回复 (2026-07-28): Dear Corey,

Thank you so much for your wonderful review! We're thrilled to hear that Remi has been a reliable and affordable solution for protecting your teeth over the years. It means so much to know we've helped you avoid costly dental work, and we're grateful to be part of your oral care routine. 

Thank you for being a valued member of the Remi family!

- The Remi Team

### ★★★★★ 客户支持非常好
- Ky Kryza · 2026-07-24

客户支持非常好。我在印模时遇到问题，他们为我安排了与专家会面的时间，并免费给我寄了一个新套件。这位专家使整个过程变得异常简单。当我的聘用人员到达后，我遇到了一些问题，但支持团队的 JC 帮助了我，让整个过程变得愉快。你可以看出他们真的很关心他们的客户并建立忠诚度。我只是警告那些考虑购买保持器的人，它们只有 2 毫米尺寸，我觉得太大了，佩戴起来不太舒服。如果您不是重型磨牙机并且只想保持牙齿整齐，我建议您购买 1 毫米夜间防护罩。

> 商家回复 (2026-07-27): Dear Ky Kryza,

Thank you so much for your wonderful 5-star review! We're thrilled to hear that our support team was able to make your experience smooth and enjoyable, from helping with your impressions to ensuring you received the care you needed. 

We also appreciate you sharing your feedback about the retainer thickness, it’s valuable to us as we continue to improve. Thank you for choosing Remi, and we're always here whenever you need us!

- The Remi Team

### ★☆☆☆☆ 他们不让你取消
- kat · 2026-07-24

他们不让你取消。我认为企业隐藏取消按钮是违法的，所以我不确定为什么它们没有被关闭？

他们的公司名称是：
研磨卫士公司
内华达州拉斯维加斯

如果您想向 BBB.org 提出投诉

> 商家回复 (2026-07-27): Dear Kat,

We're sorry for the frustration you experienced. We've confirmed that your subscription has been canceled, and no future renewal charges will occur.

We appreciate your feedback and will use it to continue improving our customer experience.

- The Remi Team

### ★☆☆☆☆ 雷米/奥斯卡应该受到调查
- James Smith · 2026-07-22

我遇到过的最糟糕、最不诚实、反应迟钝的公司。这位首席执行官不道德，经营着一家应该接受调查的公司。产品质量差。他们说会做出回应，但又说不会。非常骗局，首席执行官应该为他的行为感到羞耻。避免！避免！避免！

### ★★☆☆☆ 这些年来质量已经下降
- Tiffany Hitaffer · 2026-07-21

这些年来质量已经下降。他们曾经很棒。尽管我多次尝试中和它们的气味和味道，但我最新的防护罩对我的牙龈线很锋利，而且气味和味道都很糟糕。非常强烈的化学味道/气味。最令人恼火的是，无法从在线帐户取消订阅。您必须联系客户支持。

> 商家回复 (2026-07-23): Dear Tiffany,

Thank you for sharing your feedback. We're truly sorry to hear about your experience and understand how disappointing this must have been. We can confirm that your account has been canceled. 

Our team will also be reaching out to learn more about your concerns and see if there's anything we can do to make things right. We appreciate you bringing this to our attention.

- The Remi Team

### ★★★★★ Remi 解决了我的问题
- Joe · 2026-07-19

我和雷米有一些问题，但他们把一切都做好了，从那以后就一直非常友善。  希望我能成为终生的顾客...🤞

> 商家回复 (2026-07-20): Dear Joe,

Thank you for allowing us to make things right! We're so glad we could resolve your concerns and truly appreciate you updating your review. Your kind words mean a lot to our team, and we're grateful for your trust. We look forward to keeping you smiling for years to come! 

- The Remi Team

### ★★☆☆☆ 不要使用它们
- Shalom Partridge Smith · 2026-07-17

不要使用它们。他们第一次给我做夜班服时，非常棒。他们转过身来，又做了一次，结果完全不同了……痛苦。问题没有解决，我最后想取消订阅。  跳过火圈才能取消它。  我仍在努力尝试将其取消。他们让你与多个部门交谈。  您无法在线取消自己的订阅。太荒谬了！

> 商家回复 (2026-07-17): Dear Shalom,

Thank you for your feedback, and we're truly sorry for your experience. We apologize that your replacement night guards didn't fit comfortably and that the cancellation process was frustrating. 

We've confirmed that your account has been canceled, and we appreciate you giving Remi a try. We wish you all the best moving forward.

- The Remi Team

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