# SILKSILKY 评价与评分 > 来源: OK.one — https://ok.one/review/silksilky.com - 域名: silksilky.com - 分类: 家居与园艺 - 综合评分: 4.4 / 5 (200 条评价) - 评分分布 5→1 星: 76% / 9% / 3% / 3% / 9% - 所在地: United States - 数据更新: 2026-08-12 SILKSILKY（silksilky.com）在 OK.one 的综合评分为 4.4 分（满分 5 分），基于本站收录的 200 条用户评价，属于家居与园艺分类，口碑良好。85% 的评价为 4 星及以上，9% 为 1 星；商家回复了 100% 的差评；评价主要围绕产品、质量、客户服务。数据最后更新于 2026-08-12。 ## 最新评价(第 1/10 页) ### ★★★☆☆ “可爱的产品，但沟通很差” - marinapeiris · 2026-08-12 我的包裹最初被送到了错误的地方。据我了解，这很可能是快递员的错误，而不是 SilkSilky 的错。 然而，当我因为没有收到包裹而联系 SilkSilky 时，我对他们的客户服务感到失望。我没有解决我的担忧，而是反复收到基本相同的回复，告诉我跟踪显示包裹已送达。 幸运的是，我最终取回了我的包裹。我再次联系 SilkSilky，让他们知道我已收到邮件并解释了发生的情况，但我再次收到相同的通用回复。感觉好像我的消息实际上没有被阅读。 至于产品本身，我对它非常满意。它很漂亮，包装精美，我真的很喜欢我收到的东西。 不幸的是，良好的沟通也是网上购物的重要组成部分。因为出现问题时与公司沟通非常困难，所以我不会再从SilkSilky购买产品，尽管我非常喜欢这个产品。 三颗星是因为沟通。 > 商家回复 (2026-08-12): Dear marina, Thank you for taking the time to share your detailed and honest feedback. We're very sorry to hear about the delivery issue and, especially, that our responses did not properly address your concerns. We understand how frustrating it must have been to feel that your messages were not being fully read or understood. While we're glad you eventually received your package and are happy with the beautiful product and packaging, we recognize that effective communication and genuine support are an important part of the customer experience. Your feedback is valuable to us, and we'll share it with our customer service team so we can improve how we handle situations like this in the future. Thank you again for giving SILKSILKY a try and for helping us do better. Best regards, SILKSILKY Team ### ★★★★★ 很棒的服务。在我笨手笨脚地复制订单后…… - Miss Linda jane Richardson · 2026-08-11 一天深夜，我笨拙地重复了订单后，我发送了一封惊慌失措的电子邮件，要求取消。 我对其他公司的经验是他们声称这是不可能的。第二天早上，Silksilky 立即回复确认取消，并几乎立即退款。这种水平的客户服务，再加上华丽的产品，绝对值得 5 颗星。 > 商家回复 (2026-08-11): Dear Linda, Thank you so much for your wonderful feedback! We're delighted that our team was able to quickly assist with your duplicate order and arrange the cancellation and refund without any hassle. We're especially pleased to hear that you were impressed with our customer service and our beautiful products. Your 5-star review means a great deal to us! Best regards, SILKSILKY Team ### ★★★★★ 可爱的品质 - Clinton Craig · 2026-08-11 可爱的品质。我女朋友很喜欢。肯定会购买更多物品。 > 商家回复 (2026-08-12): Dear Clinton, Thank you so much for your kind feedback! We're delighted to hear that your girlfriend loves the product and that you're happy with its lovely quality. It's wonderful to know that you're planning to purchase more items from SILKSILKY. We truly appreciate your support and look forward to serving you again! Best regards, SILKSILKY Team ### ★★★★★ 优质产品 - GC · 2026-08-11 优质的产品，友好、乐于助人、高效的售后服务支持。 > 商家回复 (2026-08-12): Dear Customer, Thank you so much for your kind feedback! We're delighted to hear that you're happy with the quality of your purchase and that you found our after-sales support friendly, helpful, and efficient. Your support means a great deal to us. We truly appreciate you choosing SILKSILKY! Best regards, SILKSILKY Team ### ★★★★★ 很棒的商品 - Andy Woods · 2026-08-11 很棒的商品，发货很快，强烈推荐 A+++ > 商家回复 (2026-08-12): Dear Andy, Thank you so much for your fantastic feedback! We're delighted to hear that you're happy with your purchase and that your order arrived quickly. Your A+++ recommendation means a lot to us. We truly appreciate your support! Best regards, SILKSILKY Team ### ★★★★★ 质量和交货服务是…… - Nataliya Ostrovska · 2026-08-10 质量和送货服务都很棒！ > 商家回复 (2026-08-11): Dear Nataliya, Thank you so much for your kind feedback! We're delighted to hear that you're pleased with both the excellent quality of our products and our delivery service. We truly appreciate your support and trust in SILKSILKY! Best regards, SILKSILKY Team ### ★★★★☆ 爱丝绸 - Jean Marian Meaden Jones · 2026-08-10 合身，品质好；交货及时。 关于物品旅程的大量更新。 有趣的各种范围.. > 商家回复 (2026-08-11): Dear Jean, Thank you so much for your lovely feedback! We're delighted to hear that you're happy with the fit and quality of your purchase, as well as the prompt delivery and regular order updates. We're also pleased that you enjoy our varied range of products. We truly appreciate your support and hope to welcome you back again soon! Best regards, SILKSILKY Team ### ★★★★★ 丝绸的品质非常好 - SCOTT REYNOLDS · 2026-08-10 丝绸的质量非常好。产品上市后可轻松追踪。 所有问题均得到及时答复 > 商家回复 (2026-08-11): Dear SCOTT, Thank you so much for your kind feedback! We're delighted to hear that you're impressed with the excellent quality of our silk and that your order arrived on time with convenient tracking. We're also pleased that our team was able to answer all your questions promptly. We truly appreciate your support! Best regards, SILKSILKY Team ### ★★★★☆ 交货时间比平时要长一些…… - Silvia Schöning-Grambihler · 2026-08-10 由于直接从中国发货，交货时间比平时要长一些。同时，在我对来自中国的商品进行了多次不好的体验之后，质量出奇地好。 我对我的丝质睡衣非常满意，并且可以 100% 推荐 Silksilky。 > 商家回复 (2026-08-11): Dear Silvia, Thank you so much for your wonderful feedback! We're delighted to hear that you're completely happy with your silk nightdress and pleasantly surprised by its quality. We understand that international delivery can sometimes take a little longer, and we truly appreciate your patience. Your 100% recommendation means a great deal to us! Best regards, SILKSILKY Team ### ★★★★★ 华丽品质 - Dom Scott · 2026-08-10 > 商家回复 (2026-08-11): Dear Scott, Thank you so much for your lovely feedback! We're delighted to hear that you're impressed with the gorgeous quality of your purchase. We truly appreciate your support and hope you continue to enjoy your SILKSILKY product! Best regards, SILKSILKY Team ### ★★★★★ 我一定会回来的。 - Elena Forster · 2026-08-10 我在这个网站上买了几件衣服和一件上衣。优质的产品，快速的交货 - 包装精美。我一定会回来的。 > 商家回复 (2026-08-11): Dear Elena, Thank you so much for your lovely feedback! We're delighted to hear that you're happy with your dresses and top, and that you enjoyed the fast delivery and beautiful packaging. We're especially pleased to know you'll be back! We look forward to welcoming you again and helping you discover more SILKSILKY favorites. Best regards, SILKSILKY Team ### ★★★★★ 精心包装并贴上标签 - Mrs Jana Bloys · 2026-08-10 精心包装并贴上标签。优质商品。看起来也很可爱。谢谢你！ > 商家回复 (2026-08-11): Dear Jana, Thank you so much for your kind feedback! We're delighted to hear that you appreciated the careful packaging and labeling, and that you're happy with the quality and look of your purchase. It's wonderful to know that the item looks lovely on you! We truly appreciate your support. Best regards, SILKSILKY Team ### ★★★★★ 更有活力的两件丝质文胸 - Alexis Masters · 2026-08-10 再来两件活泼的丝质文胸！为敏感肌肤带来终极舒适感。舒适胜过支持。如果您是个子较小的女性，这是一个简单的权衡😍 > 商家回复 (2026-08-11): Dear Alexis, Thank you so much for your lovely feedback! We're delighted to hear that you're enjoying your new silk bras and that they provide the ultimate comfort for your skin. It's wonderful to know that you appreciate the soft, comfortable feel. We truly appreciate your support and hope you continue to enjoy your SILKSILKY favorites! Best regards, SILKSILKY Team ### ★☆☆☆☆ 一星 - Emily · 2026-08-09 一星 我从 Silky 购买了两件商品——丝绸胸罩和两件式背心和短裤套装。不幸的是，质量没有达到我的预期，所以我根据他们的退货政策退回了这两件商品。 在确信我会收到全额退款后，我自己支付了退货运费。值得赞扬的是，他们确实报销了退货运费。然而，尽管他们一再声明他们已经退还我订单的全部金额，但他们还没有退还我的订单金额。我还为他们的无忧购买保护支付了额外费用，这让这种情况更加令人沮丧。 当我质疑退款缺失时，客服声称他们已全额退款给我的订单，但他们提供的金额与我最初支付的金额不符。我多次仔细查看我的银行账户，但从未收到全额退款。 沟通一直令人困惑、不一致，现在完全停止了。他们没有提供明确的解释或解决差异，而是只是停止回应。 我对这次经历感到非常失望和误导。如果您决定从这家公司订购，我强烈建议您保留购买、退货和退款通信的详细记录。根据我的经验，在解决退款流程和客户服务问题之前，我不建议从 Silky 购买。 > 商家回复 (2026-08-09): Dear Customer, Thank you for taking the time to share your feedback. We are truly sorry to hear about your frustration regarding the refund process and the experience you had with our customer service team. We completely understand how disappointing it must feel to return your items expecting a full refund and then be concerned about a possible discrepancy in the refunded amount. We sincerely apologize for any confusion or inconvenience caused. This is not the experience we want any SILKSILKY customer to have. We would like to look into your case carefully and review the refund details, return information, and communication history to make sure everything has been handled correctly. However, we are currently unable to identify your order based on this review alone. Could you please kindly provide us with your order number or contact us directly at services@silksilky.com? Once we receive your order details, our team will prioritize checking the situation and assist you with a clear explanation and a proper resolution. We truly appreciate you bringing this matter to our attention. Your feedback is important to us, and we hope to have the opportunity to make things right and restore your confidence in SILKSILKY. Best regards, SILKSILKY Customer Service Team ### ★★★★★ 很棒的体验，很棒的客户…… - Mark Flannery · 2026-08-09 很棒的体验，令人惊叹的客户服务，非常容易联系，并且库存和质量都很棒，将再次使用 > 商家回复 (2026-08-10): Dear Mark, Thank you so much for your lovely feedback! We are truly delighted to hear that you had a great experience with SILKSILKY. Providing high-quality silk products and friendly, reliable customer service is always our goal. We are so happy to know that you found it easy to get in touch with our team and that you enjoyed our product selection and quality. Your kind words are a wonderful encouragement for our team and motivate us to continue improving every day. We truly appreciate your trust and support, and we can’t wait to welcome you back for your next SILKSILKY experience. Thank you for choosing us! Warm regards, SILKSILKY Customer Care Team ### ★★★★★ 整个过程给我留下了深刻的印象…… - Louise Wright · 2026-08-09 整个体验给我留下了深刻的印象：订购很容易；多种颜色；比其他一些品牌的发动机盖贴合度更好，并且易于调节；感觉品质；早上头发看起来很好，不卷曲，很快就到了。 值得注意的是，我将再次从这家公司订购。 > 商家回复 (2026-08-10): Dear Louise, Thank you so much for sharing your wonderful experience with us! We are delighted to hear that you enjoyed the entire shopping journey, from the easy ordering process to the variety of colours available. It makes us especially happy to know that your SILKSILKY bonnet fits comfortably, is easy to adjust, and helps keep your hair looking smooth and less frizzy in the morning. We put a lot of care into designing our silk products to combine comfort, quality, and practicality, so your kind words truly mean a lot to our team. We are also thrilled to hear that you are planning to order from us again — that is the greatest compliment we could receive. Thank you for choosing SILKSILKY and for trusting us to be part of your hair care routine. We look forward to welcoming you back and bringing you more beautiful silk experiences in the future! Warm regards, SILKSILKY Customer Care Team ### ★☆☆☆☆ 提防 - Ian Booth · 2026-08-09 我订购了一件称为内置文胸吊带背心的上衣。不知何故，我订购了 XS，而不是中号。我决定我需要归还它。当我订购上衣时，我已经通过了 UK Silky Silky，但我不认为这是一家像我想象的那样的英国公司，所以退货会很昂贵。尝试联系 Silky Silky 并不容易。我尝试了提供的电子邮件地址，但我的电子邮件被退回。最终我得到了回复，但它并没有回答我对问题的解释，而是提出了更多问题。我的明显印象是这是计算机化的反应。我回复了他们的电子邮件，但我再次收到了回复，但最终肯定有一封成功了。又一封电子邮件给了我选择，这意味着我的回复和更多的反弹。这时我已经放弃了，因为我已经失去了一切，也吸取了教训。愤世嫉俗的我宁愿认为这是丝丝丝更愿意的结果。如果他们在海外，那么与产品成本（27.99 英镑加上 6.99 英镑的运费）相比，退货成本可能在经济上不可行。 > 商家回复 (2026-08-10): Dear Customer, Thank you for taking the time to share your experience. We are truly sorry to hear about the difficulties and frustration you encountered while trying to contact us regarding your return. We would like to sincerely apologize for the trouble you experienced with your emails. After carefully checking our records, including our spam folder, we were only able to find one email from you, and we also noticed that our team had proactively reached out to assist you. We are very sorry that your previous attempts to contact us did not go through successfully, and we completely understand how frustrating that must have been. We were also saddened to read that you felt this was the outcome SILKSILKY would prefer. We would like to assure you that this is absolutely not the case. Our goal is never to make returns difficult or discourage customers from contacting us. We truly want every customer to have a positive shopping experience with SILKSILKY. While we understand that sometimes a product may not be the right fit for everyone, we always hope to provide helpful and caring support to find the best possible solution. Regarding your return request, we would be happy to assist you further and make the process as smooth as possible. Please feel free to contact our customer service team directly at services@silksilky.com (via email), and we will be glad to look into your case and help. Thank you again for sharing your feedback. We appreciate the opportunity to improve and hope we can regain your trust. Sincerely, SILKSILKY Customer Care Team ### ★★★★★ 我喜欢这件衣服 - Helene MacNeal · 2026-08-09 我喜欢这件衣服！ 当我最近穿着它参加活动时，我从未得到过如此多的赞美！ 而且，它是如此舒适和轻松！ > 商家回复 (2026-08-10): Dear Helene, Thank you so much for sharing your wonderful experience with us! We are absolutely thrilled to hear that you love your SILKSILKY dress and that it brought you so many compliments at your recent event. Knowing that you felt both beautiful and comfortable means so much to us. We believe that the best pieces are those that not only look elegant but also allow you to feel confident and effortless while wearing them. It makes us incredibly happy to know that this dress became a special part of your memorable occasion. Thank you for choosing SILKSILKY and for sharing your joy with our community. We truly appreciate your support and hope your dress continues to bring you confidence and happiness on many more occasions! Warm regards, SILKSILKY Customer Care Team ### ★★★★★ 物品很快就到达了，而且状态良好…… - David Harris · 2026-08-09 物品及时到达且状况良好。 > 商家回复 (2026-08-10): Dear David, Thank you for taking the time to share your feedback with us! We are happy to hear that your SILKSILKY items arrived promptly and in good condition. We know how important it is to receive your order smoothly and safely, and we always strive to provide a reliable shopping experience from the moment you place your order to the moment it arrives at your door. Your satisfaction and trust mean a lot to our team. Thank you for choosing SILKSILKY and for your support. We hope you continue to enjoy your items, and we look forward to serving you again in the future! Warm regards, SILKSILKY Customer Care Team ### ★★★★★ 卓越品质，优秀客户…… - SR · 2026-08-09 卓越的品质，卓越的客户服务。高品质丝绸衣服，尺码一致。期待再次从他们那里购买。 > 商家回复 (2026-08-10): Dear Customer, Thank you so much for your wonderful feedback! We are delighted to hear that you are impressed with the quality of our silk garments and the service provided by our team. At SILKSILKY, we put great care into selecting quality fabrics, creating comfortable designs, and maintaining consistent sizing to ensure our customers can enjoy a smooth and confident shopping experience. It means a lot to us to know that our efforts have met your expectations. We are especially happy to hear that you are looking forward to shopping with us again. Your trust and support inspire us to continue delivering beautiful silk pieces and thoughtful service to our customers. Thank you for being part of the SILKSILKY community, and we can’t wait to welcome you back for your next purchase! Warm regards, SILKSILKY Customer Care Team --- - 全部评价与筛选: https://ok.one/review/silksilky.com - JSON 接口: https://ok.one/api/companies/silksilky.com - 评分口径与数据来源: https://ok.one/methodology/