针对 27/08/25 的 SJB Sash Windows 评论的反馈：
感谢您重申您的观点，但是，驳回建筑承包商的评估是没有帮助的，也不公平，因为他们试图掩盖他们糟糕的工作，我当然会让他们知道您的想法。
“有趣”的是，他们的其余工作没有任何问题，只有这个问题？同样“有趣”的是，受损的窗户还受到了安装人员拖拽两扇新窗户以及他们的一些设备以及从周围墙壁上拆除框架的物理力量的独特影响？
对于某人两年后回来可能是“不寻常”的，但这并不能打折扣他们的情况。我已经承认我无法确切地证明造成损害的原因，但是，有很多间接证据，您似乎很乐意忽视它们。
然而，对于一家公司来说，甚至拒绝考虑他们可能是值得学习的东西，他们可能会帮助纠正的东西，这是不寻常的。
针对 26/08/25 SJB Sash Windows 评论的反馈：
像大多数客户一样，我认为（也许是天真）所造成的任何损坏都会得到修复。我确实强调了这一点，因为我之前和之后的照片都没有包含窗户，所以我无法明确表明这是由窗户安装人员完成的，所以我寻求了去年夏天进行外部工程的建筑商的建议。他们向我保证，他们所做的工作正确地修复了这个单元，并且考虑到他们进行的所有其他工作的情况，我对他们充满信心，我请他们给您打电话并详细说明这一点，供您考虑。然而，您对听到它们不感兴趣，并且似乎很喜欢向我发送条款和条件，这感觉就像一个真正的“我们告诉过您”的时刻。正如我所说，我从没想过你会承担全部责任，但我本来希望能做出一些妥协，特别是考虑到我在 SJB 花了很多钱，但我却被告知运气不好。感觉这不是一个很好的客户体验。
原始反馈：
三年前，我住的房子进行了重大外部工程，包括重新砌砖、修理和粉刷窗户和窗框。 2 年前，我用 SJB 推拉窗更换了 2 扇窗户。为SJB安装的兄弟需要回来更换安装不正确的内部固定装置。他们尝试了 3 次才成功。有了这一切，并且由于我专注于内部问题，所以我也没有拍摄外墙或房间的照片。
今年夏天，在建筑物外部进行原始工程的建筑商检查了建筑物。他们修补好的裂缝又裂开了。当我问是什么原因造成的时，他们说很可能是拆除旧窗户的工作造成的。对于这种损坏没有其他解释，而且其他电池都没有损坏。他们甚至代表我给 SJB 打电话，详细说明他们之前修复此电池的工作，但 SJB 不感兴趣。
SJB拒绝承认任何责任，并引用了小字和法律条款。我从没想过他们会承担责任，但希望能做出一些妥协，但他们直截了当地拒绝了，这令人失望。我还了解到 SJB 自此与为我安装窗户的工人分道扬镳。
建议所有人，不仅要拍摄窗户和内部周围固定装置的照片，还要拍摄窗户外部、窗框、墙壁和装饰线条的照片，并在进行任何工程之前和之后检查所使用的材料。
Sjbsashwindows 回复2025-08-26Thank you for taking the time to leave a review. However, we feel it’s important to respond with some clarity and context.
First, we understand your frustration regarding the issue you've raised. However, it is highly unusual for a concern to be brought to our attention more than two years after the original installation—particularly when, as you’ve acknowledged, there is no clear evidence that the problem was caused by our work. In fact, your own contractor, whose opinion your claim is based upon, contacted us directly and admitted there could be multiple reasons why the crack reappeared. They also acknowledged it was likely to recur and require ongoing maintenance, then asked us to pay for it—despite it not falling within our scope of responsibility.
At the time of quotation, before any work was agreed, we provided detailed documentation outlining what is and isn’t included in our service. Specifically, in the clearly labelled “Important Standard Information” section, it is explained that while we take great care during installation, some post-installation repair or redecoration—particularly to sills or surrounding areas—may be required and is not part of our remit. This information is presented clearly and transparently, not hidden in small print.
We also reviewed your recent correspondence thoroughly. Our decision not to offer compensation was made by our management team based on the facts and in line with the terms of your signed contract. At no point was our response intended to be dismissive or condescending.
Additionally, it’s worth noting that you have chosen to work with us on further projects since the original job, which we took as a sign of your satisfaction at the time. This makes the tone and nature of your recent review all the more disappointing.
Regrettably, we’ve also observed that you have a history of leaving negative reviews across multiple platforms when outcomes do not align with your expectations. This pattern suggests an attempt to pressure businesses into meeting demands that go beyond the original scope of work.
We maintain full photographic documentation from every stage of the process—sales, survey, installation, and after completion—which clearly shows that the work was carried out correctly and in accordance with the agreed specifications.
Given the false and damaging nature of some of your public comments, we are now referring this matter to our legal team for review, with a view to taking appropriate action regarding defamatory and slanderous statements.
We pride ourselves on being professional, transparent, and fair in all dealings, and while we regret that we were unable to reach a more positive resolution, we stand by the quality and integrity of our work.
Kind regards,
The SJB Sash Windows Team
