We sincerely apologize for this. We are actively working to expand our return network to more countries. For customers in the EU, we do accept returns and will provide a full refund. Please note that return shipping fees are not covered, but you are welcome to select the most economical shipping method to reduce the cost.
We actually do have the item, but only in certain sizes—others are made to order. We stock the most popular sizes and colors, but for clothing, we can't have every combination ready at all times. Made-to-order items take about a week, and since you couldn't wait, we canceled your order.
We'd encourage you to contact our customer service about this. We haven't seen any emails from you on this matter, so if you're not happy with anything, please just get in touch — we'll be glad to assist.
Please check your order email regarding the two different sizes. We have emailed you several times but have not received a reply. If you do not see it, please check your spam folder.