# SmileSet 评价与评分 > 来源: OK.one — https://ok.one/review/smileset.com - 域名: smileset.com - 分类: 健康与医疗 - 综合评分: 4.0 / 5 (200 条评价) - 评分分布 5→1 星: 72% / 3% / 1% / 4% / 21% - 所在地: United States - 数据更新: 2026-08-10 SmileSet（smileset.com）在 OK.one 的综合评分为 4.0 分（满分 5 分），基于本站收录的 200 条用户评价，属于健康与医疗分类，口碑良好。21% 的评价为 1 星，差评比例偏高；商家回复了 100% 的差评。数据最后更新于 2026-08-10。 ## 最新评价(第 1/10 页) ### ★★★★★ 贝儿太棒了！ - Jenny Gasaway · 2026-08-07 贝儿太棒了！我以为我们还需要支付 1,000 美元的治疗费用，但她确保我们不必支付！ ### ★★★★★ 卡尔文非常乐于助人 - Amy · 2026-08-05 卡尔文非常乐于助人。超级友善和理解。很容易沟通并解决我所有的问题并回答我所有的问题。 这是我令人惊叹的 SmileSet 体验的良好开端。 谢谢卡尔文 > 商家回复 (2026-08-06): Thank you so much for taking the time to share your experience! We're thrilled to hear Calvin was able to provide such kind, understanding, and helpful support while answering all of your questions. We'll be sure to pass along your kind words to him—they'll absolutely make his day! Thank you for choosing SmileSet, and we can't wait to be part of your smile journey. 💙 -The SmileSet Team ### ★★★★★ 这些对于我每晚的日常工作至关重要。 - Elizabeth Sinclair · 2026-08-05 这些保持器是需要的。每天晚上我都必须戴上它们，因为我的牙齿会彼此“漂浮”分开。贴合度“恰到好处”，我很感激他们保留了我的模具，并能够为我制作新的固定器。非常感谢。 > 商家回复 (2026-08-05): Thank you so much for your thoughtful review! We're so happy to hear your new retainers fit perfectly and are helping you maintain your smile. We're glad we were able to use your existing records to make the replacement process as smooth and convenient as possible. Thank you for trusting SmileSet to help protect your smile—we truly appreciate your support! 🦷💙 -The SmileSet Team ### ★★★★★ Smileset 非常高效、智能 - Melanyanne Abrahamsen · 2026-08-05 Smileset 非常高效且智能。它有很棒的产品和很棒的二维码。 > 商家回复 (2026-08-05): Thank you so much for your kind words! We're thrilled to hear you've had a great experience with SmileSet and that you found our products and QR-guided process helpful and easy to use. We're always looking for ways to make the experience as simple and convenient as possible. Thank you for choosing SmileSet and for sharing your feedback! 💙🦷 -The SmileSet Team ### ★★★★★ 退款和新的更便宜的订单 - Victoria Turnbough · 2026-08-04 我得到了里奇的帮助。他非常乐于助人。我们需要取消我在网上下的最初订单，并下一个包含完整治疗的新订单。我很高兴我打电话来，因为价格比网上的还要好。他非常有礼貌，周到，很快就完成了工作。 > 商家回复 (2026-08-05): Thank you so much for taking the time to share your experience! We're thrilled to hear that Rich was able to make the process quick, easy, and even save you money along the way. Providing clear guidance and finding the best solution for our customers is exactly the experience we strive for, and we're so glad Rich delivered. We'll be sure to pass along your kind words to him. Thank you for choosing SmileSet, and we can't wait to be part of your smile journey! 🦷✨ -The SmileSet Team ### ★★★★★ 太神奇了 - Darrick · 2026-08-04 太棒了！价格实惠，易于遵循，客户服务很棒！ > 商家回复 (2026-08-04): Thank you so much for your wonderful review! 😊 We're thrilled to hear that you found the process affordable, easy to follow, and that our customer service made such a positive impression. Your kind words truly mean a lot to our team. Thank you for choosing SmileSet, and we wish you all the best with your smile! 💙 -The SmileSet Team ### ★★★★★ 我参加了圣莫尼卡快闪店 - Kay I. · 2026-08-02 我参加了圣莫尼卡的快闪店。工作人员很棒，很吸引人，信息丰富......尤其是帮助我的人......我不记得她的名字，但她回答了我所有的问题并引导我完成了整个过程。我很高兴在开始之前知道我的期望是什么。 参加快闪店的额外折扣让一切变得更加实惠。 我很高兴开始我的洁白宝石牙齿之旅！ > 商家回复 (2026-08-03): Thank you so much for your wonderful review! We're thrilled to hear you had such a positive experience at our Santa Monica pop-up event. It's great to know our team made you feel welcomed, answered all of your questions, and helped you feel confident about what to expect before starting treatment. We're also so glad the exclusive event discount helped make your smile journey more affordable! Thank you for choosing SmileSet—we're excited to be part of your journey to a brighter, more confident smile and can't wait to see your results. 🩵 -The SmileSet Team ### ★★★★★ 塔莎很棒 - Stephanie · 2026-08-01 > 商家回复 (2026-08-03): Thank you so much for taking the time to leave this wonderful review! We're so happy to hear Tasha provided you with such a great experience. We'll be sure to share your kind words with her—they'll mean a lot! Thank you for choosing SmileSet, and we appreciate the opportunity to be part of your smile journey. 🩵 -The SmileSet Team ### ★★★★★ 到目前为止一切顺利👍🏽😁我真的很高兴...... - Alejandro Ramos · 2026-08-01 到目前为止一切顺利👍🏽😁我对这个计划非常满意！泰微笑套装 > 商家回复 (2026-08-03): Thank you so much for your kind review! We're thrilled to hear you're happy with your treatment plan and that everything is off to a great start. 😁 We truly appreciate you choosing SmileSet and can't wait to be part of your smile journey. If you ever need anything along the way, we're always here to help. Enjoy your new smile! 🩵 -The SmileSet Team ### ★☆☆☆☆ 我于 7 月 8 日下了保留订单 - Jkayla Collier · 2026-07-31 我于 2026 年 7 月 8 日下了保留订单。我收到的最后一次更新是在 7 月 13 日，说我的订单正在下达。当我下订单时，我被告知它将在 2 到 3 周内发货，但现在已经远远超出了这个时间范围，我什至没有收到任何通知。从那时起，我联系了客户服务，他们通知我的固定器将于本周发出。现在已经是 31 号星期五了，我仍然没有收到任何通知或电子邮件。我变得疲倦和不耐烦，因为如果你对保持器有所了解，如果你没有戴保持器太久，你的牙齿就会开始移动，我的就是这样。我只是担心当我收到保持器时，无论什么时候，我都无法戴上它们。 > 商家回复 (2026-08-03): Thank you for taking the time to share your experience, and I sincerely apologize for the delay and lack of updates. I completely understand how frustrating this must be, especially knowing that going without retainers can cause your teeth to begin shifting. I took a look into your order and can see that it is now in the final stage of production before shipping. I've also personally reached out to our Production Manager to help ensure your retainers are completed and shipped as quickly as possible. Additionally, I've upgraded your order to complimentary 2-day shipping so they'll reach you sooner once they leave our facility. We recently experienced a significant increase in demand, and while we've since updated our estimated production timeframe to better reflect current processing times, I understand your order was placed before that change and that doesn't make this delay any less frustrating. I'm also sending a small complimentary gift as a thank you for your patience while we get this resolved. I truly appreciate your patience, and I'll continue personally monitoring your order until it's on its way. Tayler Sr. Manager, SmileCare Support SmileSet ### ★★☆☆☆ 我不太确定如何审查... - Joseph Lanzieri · 2026-07-28 我不太确定如何回顾我的 SmileSet 体验。我对一个好的结果抱有很高的期望，但经过几个月的勤奋佩戴矫正器后，我不得不说我并没有留下深刻的印象。 当我第一次开始佩戴它们时，我被告知要确保每天 22 小时都戴着它们。 对于一个客户服务人员来说，一次必须交谈几个小时，这是极其痛苦的。 当我打电话表达我的担忧时，我确实得到了很好的客户服务，担心我在矫正器戴上时试图说话而导致牙龈和舌头被割伤，但不得不对它们进行很多调整，只是为了应对我最终打电话并被告知切换到“晚上”计划的不适。 一旦我这样做了，疼痛和牙龈切割就停止了，我不再需要调整矫正器以舒适地贴合。 我希望从一开始就为我提供了这个选择。 不幸的是，我觉得我的笑容没有太大变化。 在整个 7 个月的时间里，我的牙齿只发生了轻微的移动。 我选择不去理会保持器。 有什么意义呢？ 我的牙齿不够整齐，不值得打扰。 总的来说，我不知道我对为了改善笑容而花的钱有什么感觉。我认为这确实令人失望。 我不认为我会推荐它给任何人。 然而，我不得不说，客户服务代表非常乐于助人，而且总是专业且善解人意。 这对我来说效果不太好。 > 商家回复 (2026-07-29): Thank you for taking the time to share your experience. We're truly sorry to hear that your results didn't meet your expectations, especially after your dedication to wearing your aligners throughout treatment. We're glad to hear that our Customer Care team was able to provide helpful support along the way, but we're sorry you weren't made aware of our nighttime treatment option sooner. We understand how challenging it can be to wear aligners throughout the day, especially in a profession that requires constant speaking, and we appreciate you sharing that feedback. Based on what you've described, we'd love the opportunity to review your case further. While it's not uncommon for some customers to benefit from additional treatment to help them reach their predicted results, we weren't able to locate your account based on the information provided in your review. If you could please give our team a call at 855-604-7052 or email us directly using the email address associated with your SmileSet account, we'd be happy to locate your records, update your account if needed so you can submit a request for additional treatment, and have our doctors review your case to determine whether additional aligners may be appropriate. We truly appreciate your honest feedback and hope you'll give us the opportunity to help you achieve the smile you were hoping for. -The SmileSet Team ### ★☆☆☆☆ 确实是最糟糕的 - Robert · 2026-07-24 欺诈罪。确实，最糟糕、最不道德的公司。请注意，他们会为您注册子订阅，然后告诉您订阅已取消，然后仍尝试再次向您收费。 > 商家回复 (2026-07-27): Thank you for taking the time to share your feedback. I'm very sorry to hear about your experience and understand how frustrating unexpected charges can be. At SmileSet, we would never enroll a customer in a subscription without their authorization, and I'd really like the opportunity to review your account to better understand what happened and make sure any cancellation request has been handled correctly. Unfortunately, I wasn't able to locate your account based on the information provided in your review. I've sent you a request for additional information through Trustpilot. Once I receive your response, I'll personally review your account, address any concerns, and work with you toward a resolution as quickly as possible. I appreciate the opportunity to help and hope to hear from you soon. Tayler Sr. Manager, SmileCare Support SmileSet ### ★☆☆☆☆ 天哪，他们的处理时间太棒了…… - Grace Chang · 2026-07-24 天哪，他们的处理时间超级长！！！如果我在订购前知道生产时间，我会选择另一家公司。在等待的过程中，我的牙齿可能会移动，这非常令人担忧。 > 商家回复 (2026-07-24): We're so sorry for the unexpected delay, and we completely understand your concern. We know how important it is to receive your retainers as quickly as possible to help maintain your smile. Due to a recent increase in orders, our production team experienced longer-than-normal processing times, but we've expanded production and are working hard to get caught up as quickly as possible. To help make up for the delay, we've upgraded your order to expedited shipping at no additional cost so your retainers arrive as soon as they're ready. We truly appreciate your patience and the opportunity to serve you, and we look forward to getting your retainers to you very soon. -The SmileSet Team ### ★★★★★ 非常有耐心，表现出同理心，并且… - Tammy Schrodel · 2026-07-24 非常耐心地表现出同理心并回答了我的问题。非常善良的人。你们团队的优秀成员.. > 商家回复 (2026-07-27): Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience. Providing compassionate, patient support is something we strive for every day, so it's wonderful to know our team member was able to answer your questions and make you feel supported. We'll be sure to share your thoughtful feedback with them—it will truly make their day! Thank you for choosing SmileSet, and we're always here if you need us. 💙 -The SmileSet Team ### ★☆☆☆☆ 我们于 2026 年 6 月 16 日订购 - Gacha Twins Plays Roblox · 2026-07-24 我们于 2026 年 6 月 16 日订购，印模套件在我们收到套件的第二天就被寄回 SmileSet。现在是 7/24/2026，我们仍然没有保留。这是不可接受的！ > 商家回复 (2026-07-27): Thank you for taking the time to share your feedback. I'm very sorry to hear about the delay and understand how frustrating this must be, especially when you've been waiting for your retainer. I'd really like the opportunity to personally look into your order and see exactly what's going on. Unfortunately, I wasn't able to locate your account based on the information included in your review. I've sent you a request for additional information through Trustpilot. Once I receive your response, I'll review your order right away and do everything I can to help get this resolved as quickly as possible. I appreciate your patience and hope to speak with you soon. Tayler Sr. Manager, SmileCare Support SmileSet ### ★★★★★ 令人惊叹的客户服务 - Tabby · 2026-07-22 我伸出手来是因为我已经下了新的保留订单，但不记得我已经签署了定期保留订单。我的额外订单立即被取消并退款。没有提出任何问题。真是令人耳目一新。客户服务是一流的。 > 商家回复 (2026-07-22): Thank you so much for taking the time to share your experience! We're so glad our team was able to quickly cancel your duplicate order and process your refund without any hassle. Providing a smooth, stress-free experience is always our goal, and it's wonderful to hear our customer service made such a positive impression. We truly appreciate your support and are grateful to have you as part of the SmileSet family! -The SmileSet Team ### ★★★★★ 安很棒 - Samantha Hinkle · 2026-07-22 安很棒，我的订单已运送到我的旧地址。她毫不犹豫地给我订购了一个替代品。 > 商家回复 (2026-07-23): Thank you so much for your kind words! We're so happy to hear Ann was able to help get everything taken care of. We know how stressful it can be when an order is sent to the wrong address, and we're glad she could quickly get a replacement on the way for you. We'll be sure to share your feedback with Ann—she'll be thrilled to hear it! Thank you for choosing SmileSet, and we appreciate the opportunity to help! 😊 -The SmileSet Team ### ★★★★★ 琥珀太棒了 - Dayana Georgieva · 2026-07-21 琥珀太棒了！当我接到 SmileSet 代表的电话时，我感到很惊讶，她很快就回答了我所有的问题！她提醒我，我的折扣代码即将过期，当我找不到它时，她发短信给我，让我更容易找到。我很高兴开始这段旅程，并在婚礼当天更加自信地微笑☺️🎉谢谢你，Amber！ > 商家回复 (2026-07-21): Thank you so much for your wonderful review! We're thrilled to hear that Amber provided such a helpful and personalized experience. We'll be sure to share your kind words with her! Knowing she was able to answer your questions, make it easy to access your discount code, and help you feel confident about taking this next step means so much to us. Congratulations on your upcoming wedding! 🎉 We're honored to be a small part of your journey and can't wait to help you achieve a smile you'll love sharing on your special day. Thank you for choosing SmileSet, and welcome to the SmileSet family! 💙 -The SmileSet Team ### ★★☆☆☆ 订购了我的矫正器 - arrow head ranch · 2026-07-20 订购了我的矫正器，并将其戴入，但底部的一个不合适。我已经发送了照片并要求修补矫正器。已经三个星期了，没有任何回复。我已经多次发邮件了。 > 商家回复 (2026-07-20): Thank you for taking the time to share your experience. I'm so sorry to hear about the difficulties you've had with your aligners and the delay in receiving an update regarding your touch-up request. I completely understand how frustrating that must be. I'd like to personally look into your case and determine what's causing the delay. Unfortunately, I wasn't able to locate your account based on the information available in your review. I've sent you a request through TrustPilot for a few additional details, and as soon as I receive them, I'll review everything personally and work to get you an update as quickly as possible. Thank you for bringing this to our attention. I look forward to speaking with you soon and helping get this resolved. Warm regards, Tayler Sr. Manager, SmileCare Support SmileSet ### ★☆☆☆☆ 这是一家诈骗公司 - Eduardo Jimenez · 2026-07-20 这是一家骗局公司，会拿走你的钱，但不会给你寄矫正器 > 商家回复 (2026-07-20): Thank you for taking the time to share your feedback. I'm so sorry to hear about your experience, and I completely understand how frustrating this process has been. After reviewing your account, I can see that we're currently waiting for an approved impression before we can begin creating your personalized treatment plan. I know you've had a few impression kit attempts that weren't able to be approved, and I'm sorry for the delays this has caused. We'd love the opportunity to help you get across the finish line. To make your next impression as easy as possible, we recommend scheduling a live Impression Kit Assistance appointment with one of our Dental Team Members. They'll walk you through the process step by step in real time to help ensure we receive a successful impression so we can move your treatment into production as quickly as possible. You can schedule your appointment here: https://portal.smileset.com/scheduler?sg=a0mVr00000cvmjZ. We truly appreciate your patience and hope you'll give us the opportunity to get your treatment back on track. If you have any questions along the way, our team is here to help every step of the way. -The SmileSet Team --- - 全部评价与筛选: https://ok.one/review/smileset.com - JSON 接口: https://ok.one/api/companies/smileset.com - 评分口径与数据来源: https://ok.one/methodology/