# smooche 评价与评分 > 来源: OK.one — https://ok.one/review/smooche.com - 域名: smooche.com - 分类: 美丽与健康 - 综合评分: 4.2 / 5 (221 条评价) - 评分分布 5→1 星: 68% / 14% / 2% / 3% / 13% - 所在地: United States · West Hollywood, CA 90069 - 数据更新: 2026-08-26 smooche（smooche.com）在 OK.one 的综合评分为 4.2 分（满分 5 分），基于本站收录的 221 条用户评价，属于美丽与健康分类，口碑良好。82% 的评价为 4 星及以上，13% 为 1 星；商家回复了 91% 的差评；评价主要围绕产品、客户服务、质量。数据最后更新于 2026-08-26。 ## 最新评价(第 1/12 页) ### ★★☆☆☆ Colour mis-match foundation - Meredith Spangler · 2026-08-26 I needed more foundation, so gave Smooche's Color Changing Foundation a try. Total waste of money. It turned an orangey-brown colour on my face - absolutely nothing like my complexion. Neither does it seem suited to mature skin, as it looked dry and cakey. As for their money-back guarantee, it was issued as a store credit. Not what I call 'money-back'. It received two stars instead of only one, as their customer service was very prompt. ### ★★★★★ I ordered the Colour changing… - Mrs V Blount · 2026-08-26 我买了2支Colour changing foundation，上脸效果挺好的，不过颜色看起来不太对，完全不适合我。 我联系了店主想退未开封的那支，经过几封邮件沟通后，承诺给我两支粉底都全额退款。感谢GENREV(1202873)。 不确定对方是不是AI，反正就等着收退款吧。祈祷好运。 > 商家回复 (2026-08-26): Hi Mrs V Blount! 💖 很抱歉听到颜色不太适合您，但很高兴您喜欢初次使用效果，也很高兴Genrev帮您顺利办好了全额退款！（请放心，您确实是在和一个真实、乐于助人的客服沟通！😃）非常感谢您抽出时间与我们分享您真诚的评论和温暖的反馈！✨ 祝好， The Smooche Team ### ★★★★★ Excellent Customer Service & full refund - Mary Greenway · 2026-08-25 I write this review based on their customer services. The product I bought just didn't suit my skin so I emailed Customer Services Genrev was so helpful and issued me a full refund straight away which hit my account within 5 days - Thank you Genrev. This company's ethics are first class, please have no hesitation in purchasing from them. > 商家回复 (2026-08-26): Hi Mary! 💖 很抱歉产品不太适合您的肌肤，但很高兴Genrev能这么快帮您处理好全额退款！非常感谢您对我们团队的赞美，也谢谢您抽出时间分享温暖的评论！✨ 祝好， The Smooche Team ### ★★★★★ Was a bit apprehensive to be v honest… - Holly Evans · 2026-08-24 Was a bit apprehensive to be v honest but WOWZA… this product is great!!! Feels wonderful and very very natural!!!! I love it > 商家回复 (2026-08-24): Hi Holly, 感谢您的精彩评价！💕 很高兴得知您对Smooche感到惊喜，并且喜欢它自然舒适的触感。非常感谢您的支持！ 诚挚问候， The Smooche Team ### ★★★★★ EURI’S THE BEST! - Patty · 2026-08-24 I had exceptional service from Euri. She first contacted me for my home address rather than my post office box. She kept track of my order and promptly answered all my questions and provided progress reports. My order arrived yesterday in time for my vacation in September. > 商家回复 (2026-08-24): Hi Patty, 非常感谢您的精彩评价！💕 很高兴得知Euri在整个过程中一直与您保持沟通，并确保您的订单在假期前准时送达。祝您旅途愉快！ 此致问候， The Smooche Team ### ★★★★★ Love love love this color matching foundation! - Bekah · 2026-08-24 Absolutely blown away by how well the color changing foundation stick! I’ve tried several others that either don’t match, leaving a pale and sometimes white base, to some that look cakey and settle into fine lines. This one is amazing!! It color matches PERFECTLY, feels light, and blends evenly. I use a tone correcting primer underneath and my skin looks even, fresh, and clean all day. The shipping was very quick too. Could not recommend this product and company more! > 商家回复 (2026-08-25): Hi Bekah! 💖 太开心我们的调色粉底棒成了您的最爱，搭配您的校色妆前乳一整天都能保持清新均匀的妆效！非常感谢您的热情推荐，也谢谢您与我们分享美好的使用体验！✨ 祝好， The Smooche Team ### ★★★★☆ Good with limitations - BETH · 2026-08-24 Friendly service. Foundation is above average although not extraordinary. Worth trying out if you have a lighter skin tone. However, I don’t see this working for all skin tones — definitely an area that could use improvement. > 商家回复 (2026-08-24): Hi Beth, 感谢您的真实反馈！💕 很高兴您觉得我们的服务友好，也整体喜欢这款粉底。我们也很感激您对色号搭配的意见，因为像您这样的反馈帮助我们持续改进。 此致， The Smooche Team ### ★☆☆☆☆ I really don't like the product Smooche… - Kitty Denisenko · 2026-08-24 I really don't like the product Smooche foundation. I used for a week straight. It didn't give good coverage, was very dusty on my skin and dried my skin out. Would not recommend this product > 商家回复 (2026-08-24): Hi Kitty, 很抱歉听到您的经历，我们希望为您解决问题。已发送邮件与您进一步沟通，寻找最佳解决方案。请查看收件箱，方便时请回复。 期待为您服务！ 此致， The Smooche Team ### ★★★★★ Unfortunately I had an allergic… - Tammie Shore · 2026-08-24 Unfortunately I had an allergic reaction to the products I bought but Carla made the process of a refund pain free. Thanks for the wonderful customer service 😁 > 商家回复 (2026-08-24): Hi Tammie, 很抱歉听到您对产品不满意。💕 很高兴Carla能让退款流程尽可能顺利无忧。感谢您对我们客服的赞美！ 此致， The Smooche Team ### ★☆☆☆☆ The product did not work for me - Lynda O'Leary · 2026-08-24 The product did not work for me. I have mature skin and the foundation simply gave my skin a white shiny glow for a while. It is smooth to put on but did not have the 'foundation' look i was hoping for. I am not requesting a refund. But I am using it as a base for a tinted moisturiser, which I only need a very small amount of, to give my skin a little colour. I feel the product is way over priced and I will not be buying again. I should also mention it took about 3 weeks to arrive from America, so patience is needed > 商家回复 (2026-08-24): Hi Lynda, 很抱歉听到您的经历，我们希望为您解决问题。但仅凭评价我们无法找到您的订单。能否请您提供订单号？这将帮助我们尽快调查问题并为您提供帮助。 您可以通过hey@smooche.com联系我们，或在此回复您的详细信息。我们很乐意帮助您！ 此致， The Smooche Team ### ★★★★★ Product didn’t work for me but customer… - Linda Marshall · 2026-08-24 Product didn’t work for me but customer service, Carla 991815, was very efficient and issued me a store credit. > 商家回复 (2026-08-24): Hi Linda, 感谢您的分享！💕 很抱歉产品不适合您，但很高兴Carla能够高效协助并为您安排店铺积分。 此致， The Smooche Team ### ★★★★★ Really liked the colour changing… - Lydia Baker · 2026-08-24 Really liked the colour changing foundation and brush, so crazy how it matches my skin tone! Thanks GENREV for the quick customer service response 143LYDIA > 商家回复 (2026-08-24): Hi Lydia, 非常感谢您的精彩反馈！💕 很高兴您喜欢变色粉底和刷子。看到它与您的肤色完美融合真的很棒！我们也很高兴Genrev能够快速为您提供帮助。 此致， The Smooche Team ### ★★★★☆ I bought the colour changing foundation… - Carolyn Curran · 2026-08-24 I bought the colour changing foundation after reading reviews. I knew it had mixed results but as they offered a money back guarantee I thought I’d nothing to lose. Turns out I did as when I tried to get my money back no one responded to my emails. Don’t buy you’ll just regret it. *update * Since posting I have had a full refund. Carla was able to sort things very efficiently and I’m grateful. I am disappointed it took a review being posted to get the refund. But thankfully I have my resolution and am happy. > 商家回复 (2026-08-24): Hi Carolyn, 很抱歉听到您的经历，我们希望为您解决问题。已发送邮件与您进一步沟通，寻找最佳解决方案。请查看收件箱，方便时请回复。 期待为您服务！ 此致， The Smooche Team ### ★★★★★ 喜欢这个产品 - Gaspar Marino · 2026-08-24 Love the product. Great skin match. Will buy more. > 商家回复 (2026-08-24): Hi Gaspar, 非常感谢您的好评！💕 我们很高兴您喜欢这款产品，也找到了适合您肤色的色号。期待您再次光临！ 此致， The Smooche Team ### ★★★★★ I tried their color changing foundation… - Sangeeta Martinez · 2026-08-24 I tried their color changing foundation and it just wasn’t working for me so I reached out to activate the money back guarantee. Genrev was helpful offered options but ultimately refunded me quickly and without any hassle. I appreciated this ease on trying something new. Sangeeta GENREV & order number 1132213 > 商家回复 (2026-08-24): 嗨 Sangeeta， 感谢您分享您的体验！💕 很抱歉这款粉底液不适合您，但很高兴 Genrev 能协助您、解释您的选择，并快速无麻烦地处理您的退款。 此致， Smooche 团队 ### ★★★★★ Great Customer Service Sharon - Christine Titus · 2026-08-24 Customer Service Sharon got back to me rather quickly and offered a store credit, which I thought was kind. > 商家回复 (2026-08-24): 嗨 Christine， 非常感谢您温暖的评价！💕 我们很高兴 Sharon 能迅速回复您并提供适合您的店铺积分。非常感谢您的反馈！ 此致， Smooche 团队 ### ★★☆☆☆ I tried it ! - Catherine · 2026-08-24 Well, for starters , there is no manufacturers or company details on the packaging; there is a list of ingredients, a batch number etc - so that’s fine 👍 The consistency of the white cream is ‘sticky ‘ which feels a little odd - it did feel dry on my skin even though I used a moisture cram and serum base . I’m not sure if there was a colour change to match my natural complexion on my face - as it didn’t look any different to me - colour wise nor did it even out my complexion when I tried it on my knee - it looked a little orange - ish .. So, I’m on the fence with this - I guess you get what you pay for - maybe not tge one for me - but may work well on some people - just don’t expect miracles.. > 商家回复 (2026-08-25): 嗨 Catherine， 很抱歉听到您有这次不愉快的体验，我们希望能帮您解决问题。不过仅凭评价我们无法找到您的订单。能否请您分享订单号给我们？这样我们能尽快调查并协助您。 您可以通过 hey@smooche.com 联系我们，或在此回复您的详细信息。我们很乐意帮助您！ 此致， Smooche 团队 ### ★★★★★ I’m giving a 5 because a customer… - Laura · 2026-08-24 I’m giving a 5 because a customer service person named GENREV has taken care of me. I did purchase the Smoochie makeup. Unfortunately I’m very fair and it didn’t adjust to my skin tone. I sent an email asking to return it because they do want customers to be satisfied. They are making the adjustments to my satisfaction. > 商家回复 (2026-08-25): 嗨 Laura！💖 我们太开心 Genrev 能如此周到地照顾您并做出让您满意的调整！很抱歉色号没有完美匹配您的肤色，但非常感谢您给予的五星好评和善意的话语！✨ 祝好， Smooche 团队 ### ★★★★★ Seamless - Erum Beg · 2026-08-24 My experience with the Smooche support team was seamless. Unfortunately the product didn’t work for me. They responded quickly and kept their money back guarantee promise. Genrev was very supportive and quick. > 商家回复 (2026-08-25): 嗨 Erum！💖 我们太开心 Genrev 如此支持您且反应迅速，而且您与我们的客服团队的合作非常顺畅！很抱歉产品不适合您，但非常感谢您对我们退款保证和评价的善意评价！✨ 祝好， Smooche 团队 ### ★★★★★ 客服超棒 - Sbish · 2026-08-24 Even though the foundation didn't work for me, SHAKE was very helpful with my return and processing my credit back. Overall, great customer service experience. Thank you. > 商家回复 (2026-08-25): 嗨 Sbish！💖 我们太开心 Shake 在您的退货和退款处理上提供了如此大的帮助，而且您有了一次很棒的客服体验！很抱歉这款粉底液不适合您，但非常感谢您温暖的评价和善意的话语！✨ 祝好， Smooche 团队 --- - 全部评价与筛选: https://ok.one/review/smooche.com - JSON 接口: https://ok.one/api/companies/smooche.com - 评分口径与数据来源: https://ok.one/methodology/