我购买时认为我可以使用 7 月份通过电子邮件发送给我的 20% 优惠券。没有!第二天,我收到一封电子邮件代码,可享受 30% 的折扣。两个大拇指朝下!
更新回复:在订购之前我从未打开过电子邮件,所以如果您没有做错任何事,为什么要撒谎呢?底部的到期日期很小,直到代码无法通过并且我回去检查时我才看到它。 我很少检查电子邮件,否则我会知道你的优惠券时间表。您可以通过电子邮件澄清这一点,而不是要求我进行评论,然后在我留下评论后扭曲互动。在这种无稽之谈之后,我不会推荐肥皂角,那里有太多其他伟大的供应商。拥有你应得的一天✌️
Soap Korner 回复2026-07-27Hello Nick,
We're sorry you're disappointed, but we'd like to clarify a few points for anyone reading your review.
Our Wednesday/Thursday promotion has followed the same schedule since 2021. Every Wednesday, we send a 20% off promotion that runs through Thursday which will always be the month, to make it easier on our customers to remember. Furthermore, the email clearly states the expiration date. The code you referenced, JULY, explicitly stated it expired on July 23. Our records also show the promotional email was opened multiple times before and after that date.
Our weekend sale is a separate promotion that begins on Saturday and runs through Monday. Like all of our promotions, it cannot be applied retroactively to orders placed outside the advertised promotional period. Receiving a new promotional email after placing an order does not change the terms or validity of a previous promotion.
We've also made a consistent effort to ensure customers have opportunities to save beyond scheduled sales. In addition to weekly promotions, we offer reward points that can be redeemed for discounts on purchases throughout the year, even when a sale isn't running. Many customers choose whichever option provides the better value for their order.
If there had been any uncertainty about which promotion applied, our customer service team is always happy to help before an order is placed. We regularly answer questions regarding promotions and, when appropriate, work with customers to find a solution.
Regarding your claim that we removed your Trustpilot review, that simply isn't possible. Businesses cannot selectively remove customer reviews from Trustpilot. Review visibility and moderation are handled exclusively by Trustpilot under their own policies.
We've been serving the kratom community for years with a transparent promotional schedule, competitive pricing, and responsive customer service. While we understand that not every experience meets expectations, the facts surrounding this order are straightforward, and our promotions were honored exactly as advertised.
We wish you all the best and appreciate the many customers who continue to support us and take the time to leave honest feedback about their experiences!
ETA: All of the information provided is based on factual analytics provided by our newsletter carrier posted below, not lies.
We respect your decision to shop elsewhere if that's what you choose. We remain committed to treating our customers fairly, communicating our promotions clearly, and honoring every promotion according to its stated terms.
We wish you the best.
Jul 24, 2026 - 09:04 AM MT
Opened the email Spring/Summer Savings 2026 (copy 31)
Jul 24, 2026 - 08:59 AM MT
Opened the email Spring/Summer Savings 2026 (copy 31)
Jul 23, 2026 - 12:41 AM MT
Opened the email Spring/Summer Savings 2026 (copy 31)
Jul 22, 2026 - 07:00 AM MT
Was sent the email Spring/Summer Savings 2026 (copy 31)