Songfinch

Hi there, thanks for taking the time to leave a review and sharing your experience. We have shared your feedback with the appropriate teams as we seek to improve the overall experience. Customer feedback is an important part of how we continue to improve our platform, so we appreciate your input.

Hi Roger, thank you for the review. We appreciate it! 😊 Feel free to share your song reveal on social media and tag us @Songfinch, we need a good happy cry today.

Hi Rowena, We’re so glad to hear you were pleased with the process of creating a one-of-a-kind custom song! If you have not already, we encourage you to share a video of your song reveal on social media and tag us @Songfinch for a chance to be featured on our channels. :)

Hello Edward, thank you for sharing your feedback with us. In order to improve our platform, we’d love to learn more about your experience and hopefully resolve this for you.  Please head to Songfinch.com and click ‘Support’ at the bottom of our page. You can start the process directly at this link: www.songfinch.com/contact-us (http://www.songfinch.com/contact-us)

Hi Lucia! Thanks for this kind feedback! I'm really glad you love the song we made for you! Have a great weekend! & thanks again for working with us on your custom song!

Thank you so much for your feedback - We’re so happy to hear you loved the song composed!! We appreciate you trusting Nick to transform your special memories and information into a beautiful custom song. Thanks for choosing to work with Songfinch, and we look forward to writing you another song in the future :)

Hey Mahalla, We're sorry that this was your experience with us!  Our Customer Success Team answers emails in the order in which they are received (generally within 24-48 hours). If you haven’t heard from them yet, you should very soon! If it has been longer, we recommend checking the spam or junk folder in case their message was diverted to one of those inboxes.  You are always welcome to reach back out to our Customer Success Team at  [email protected] and someone will be sure to assist as soon as they can.

Hey Glen, Thank you so much for your feedback - We’re so happy to hear you loved the song Jeff composed!! We appreciate you trusting Jeff to transform your special memories and information into a beautiful custom song for your daughter's special day. Thanks for choosing to work with Songfinch, and we look forward to writing you another song in the future :)

Hey Ian, Thank you so much for your feedback - We’re so happy to hear you loved the song Gabi & Matheus composed!! We appreciate you trusting Gabi & Matheus to transform your special memories and information into a beautiful custom song. From all of us here, we wish Patty a very happy 50th birthday! Thanks for choosing to work with Songfinch, and we look forward to writing you another song in the future :)

Hey Ash, We're sorry this has been your experience with us! If there are mispronunciations in your song, we will absolutely fix them free of charge. Please keep in mind that we don't require our artists to hold onto song files after 14 days, so we apologize we weren't able to revise that part of your song. If there is anything else we can assist with, please reach out to our Customer Success Team at [email protected] and someone will be sure to assist as soon as they can.

Hey Tara, Thank you so much for your feedback - We’re so happy to hear you loved the song Alyssa composed for your husband!! We appreciate you trusting Alyssa to transform your special memories and information into a beautiful custom song. From all of us here, we wish you a very happy anniversary! Thanks for choosing to work with Songfinch, and we look forward to writing you another song in the future :)

Hey Susan, Thank you so much for your feedback - We’re so happy to hear you loved the song your artist composed!! We appreciate you trusting us to transform your special memories and information into a beautiful custom song. Thanks for choosing to work with Songfinch, and we look forward to writing you another song in the future :)

Hello, We're so sorry this was your experience with us!  Our goal is to have every song be more than you could ever expect on the first pass and it sounds like we may have missed the mark. There are several ways we can move forward with getting you a song that you love! If you have not done so already, please reach out to our Customer Success Team at [email protected]. Someone will be sure to reach out to assist as soon as they can!

Hey Randi, Thank you so much for your feedback - We’re so happy to hear you loved the song James composed!! We appreciate you trusting James to transform your special memories and information into a beautiful custom song. Thanks for choosing to work with Songfinch, and we look forward to writing you another song in the future :)

Hey Holly, Thank you so much for your feedback - We’re so happy to hear you loved the song Caleb composed!! We appreciate you trusting Caleb to transform your special memories and information into a beautiful custom song. From all of us here, we wish you and your husband a very happy anniversary! Thanks for choosing to work with Songfinch, and we look forward to writing you another song in the future :)

Hello and thank you for your review.   We're so sorry this was your experience with us!  We totally understand the disappointment you felt when realizing there are other songs with similar instrumentation. Every song we create is 100% based on your submission preferences and details. In some instances, components of songs such as the instrumental or melodies are re-purposed by the same artist across different songs. If this does occur, it is always done with extreme care and attention to detail in order to facilitate the best possible song based on each customer’s preferences. There are several ways we can move forward with getting you a song that you love! Please reach out to our Customer Success Team at [email protected] and someone will be sure to assist as soon as they can.

Hey Liubov, Thank you so much for your feedback - We’re so happy to hear you loved the song Hakim composed!! We appreciate you trusting Hakim to transform your special memories and information into a beautiful custom song. From all of us here, we wish your husband a very happy birthday! Thanks for choosing to work with Songfinch, and we look forward to writing you another song in the future :)

Hey Marshall, Thank you so much for your feedback - We’re so happy to hear you loved the song Chris composed!! We appreciate you trusting Chris to transform your special memories and information into a beautiful custom song. From all of us here, we hope you both had a very Happy Valentine's Day! Thanks for choosing to work with Songfinch, and we look forward to writing you another song in the future :)

Hey Andrew, Thank you so much for your feedback - We’re so happy to hear you loved the song William composed!! We appreciate you trusting William to transform your special memories and information into a beautiful custom song. From all of us here, we wish you and Skylar a very happy anniversary! Thanks for choosing to work with Songfinch, and we look forward to writing you another song in the future :)

Hey Andy, Thank you so much for your feedback - We’re so happy to hear you loved the song BC Zachry composed!! We appreciate you trusting him to transform your special memories and information into a beautiful custom song. From all of us here, we wish you both a very happy anniversary! Thanks for choosing to work with Songfinch, and we look forward to writing you another song in the future :)