Sopula is committed to providing high quality, trend-driven graphic clothing. We offer a range of unique, youthful and eye-catching designs that cater to a wide range of styles and self-expression. Custom-made clothing. Shipping worldwide.
Most reviewers were unhappy with their experience overall. Customers frequently experienced major delivery delays, noting that packages remained stuck in transit or awaiting shipment for many consecutive weeks without updates. People also struggled to obtain helpful responses or valid refunds when trying to resolve these ongoing shipping and order problems. Buyers often felt ignored because communication channels failed to provide clear tracking information.
Though some buyers encountered severe issues, a minority of people were satisfied with the clothing styles and appealing product designs. These consumers appreciated the comfortable materials and mentioned receiving their desired items quickly on a few successful occasions.
I ordered four shirts. After they took forever to ship the shirts, the second package that was supposed to have two shirts only had one shirt and now I’m currently going through a dispute because they are claiming that they sent two shirts when they know they only sent one.
Sopula 回复2024-08-21
Dear Antoinette Rucker,
We are sorry that you did not receive the complete package. This may be a mistake caused by our warehouse staff.
Do you still keep the package cover? Because we need the information on the package to handle the problem according to the process. If it is confirmed that it is our mistake, we will immediately send you a package free of shipping.You can contact our customer service team at [email protected] and I will personally handle your complaint.
Please understand that we are also working to better solve the problem.Thank for your understanding.
I never got my shirts , i spent 60 dollars on two graphic shirts at the end of July its been almost one whole month and i haven’t received my package yet . I haven’t gotten any updates and now i want a REFUND .
Sopula 回复2024-08-19
Dear Kaitlin Reed,
We're sorry to hear that your order has not been received and we understand your request.
If your order has been shipped but you have not received it, there may be a problem with the logistics; if your order has not been shipped, it may be that your product is temporarily out of stock. We are willing to follow up on your order or process your refund application. Please contact our customer service team directly at [email protected] and I will make sure your problem is resolved.
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience.
We look forward to hearing from you.
I ordered a sp5der tracksuit and it camr today. The pants that I ordered where ripped. It had a whole in it. How can we solve this problem. If there will be another one shipped to me the pants is a large sized.
Sopula 回复2024-08-20
Dear Dirie Abdulle,
Thank you so much for posting your review! We are so sorry for any bad experienced you had with our website!
You said your pants have quality problems, please rest assured that we have complete after-sales service, you can contact our Customer Service team directly at [email protected] and we will personally process your return or exchange.
Kind regards
So i ordered a shirt Aug 15 2024 at 11:14 am and i have not received a tracking number or any updates on my order . i need this shirt before sep 1-3 for school . can you please give me any updates.
ORDER ID : ZNU46544
Sopula 回复2024-08-20
Dear jasaun slime,
I'm sorry to hear that your order has not been updated.
I see your order is currently being prepared since your product is a hot-selling style.Please rest assured that we will arrange priority delivery for you, and you will receive a shipping notification email from us once your package has been sent out.
If you have any questions, we will get back to you as soon as possible.
Kind regards
Update: got my items but it would not recommend you buy any name brands on there because they use the picture of it that is on that actual website not from sopula got a dept hoodie and it was grey not green 2 stars quality meh kinda dissapointed
Sopula 回复2024-08-20
Dear Kai Gwyn,
Thank you for your review!
We are sorry to hear that the quality of the hoodie did not meet your expectations.We know the importance of clothing quality to brand reputation and we will ensure this does not happen again.
Was there any misunderstanding about you receiving the wrong color?We are eager to help you solve this problem.Please contact our customer service team directly at [email protected]，our team will be following up with you in an email to help provide our return options.
Kind regards
Ordered a hoodie 8/4/24 still haven’t received a tracking number or any updates starting to think I got scammed I would like help
Sopula 回复2024-08-19
Dear Mr.Boards,
Thank you for reaching out to us!We understand there may have been some confusion which we apologize for any inconvenience this may have caused.
We are eager to look into this matter for you regarding your have not receive tracking information.Please contact our customer service team directly at [email protected] and I will personally ensure that your issue is resolved promptly.
Thanks
i just Order two shirts for back to school shopping and reading these reviews got me a sacred and i really hope this site is not a scam cause i just put my hard working money into this and i need it to come by august 30th so please help me out and my order number is XYP-35541 please just don't be a scam and do something about my order and i would like a tracking number and please get back to me
Sopula 回复2024-08-19
Dear Donald Bellefleur,
Sorry to have kept you waiting!
We have checked your order and your package has been created. We will send it to the service provider in 24hours. Please rest assured that once the package is sent out, we will follow up on the transportation of the goods for you and urge the transportation service provider to complete the delivery of the goods as soon as possible.
If you have any questions, we will get back to you as soon as possible. Thank you very much for your patience!
Wish you a happy life
i Order some shirts for back to school shopping and if i dont get my stuff before or after im buggg the fuc out so try me
Sopula 回复2024-08-19
Dear jon took,
Thank you for ordering from us, we apologize for any inconvenience caused.We promise that no matter the product or service, we will not disappoint the consumers.
If you have not received your order, please contact our customer service team directly at [email protected] team will follow up with you in email to provide your tracking details.
Thanks
like the items i got but it been since the 14th of august n i wonder when it will step out of the “awaiting shipment stage”, im trying to get them before school starts september 5th
ID: ACQ19188
Sopula 回复2024-08-19
Dear malikye，
Thank you for your review.Your order is under our normal processing now.The shipment of your package will be arranged after it is ready.
Considering your concern, we have marked your order as urgent so that you can receive it in time.We will email you shortly to provide the tracking information.Thank you for your patience and understanding!
Kind regards
I ordered clothes on 8/10/24 and my clothes haven’t arrived yet and I need dem before the 26th before school start I pray I didn’t get scammed my order was over 200$ and I dont have money to be wasting
Sopula 回复2024-08-19
Dear Customer,
Thank you for your review.I apologize firstly for the inconvenience brought you. We understand your concern and can assure you of lawful operation of our company.
We would like to follow up with your order tracking information, could you pls provide me with your order number? If you are not comfortable sharing this information here, please contact our customer service team directly at [email protected] and I will personally handle the issue for you.
Kind regards
i ordered 2 sweatshirts on august 6th. still haven’t received a confirmation number or anything at all. i emailed them and i haven’t heard anything back from them. they charged my card though but other than that i haven’t heard ANYTHING! did i get scammed??
Sopula 回复2024-08-19
Dear Paisley Wahlert,
We are sorry to hear that your order has not been received. Because of the lack of timely communication from our team, you had a frustrating shopping experience. We apologize for this!
There may be some misunderstanding here. We would like to follow up on your order status.To ensure we can help you effectively, please email us at [email protected] . We’re eager to assist you and ensure that your concerns are addressed promptly!
Thanks
Dear Samariah Legette,
Thank you very much for your wonderful feedback.
We are glad to hear that you are satisfied with the quality of our products. We will maintain and further improve our services to provide customers with a pleasant shopping experience.
Please feel free to reach out to us at [email protected] anytime, as we would be happy to assist you with any questions or concerns.
Have a good day
I ordered my shirt july 30th and its still not here, this is very ridiculous. i need my shirt by tomorrow please help!! my order number is GPK54535
Sopula 回复2024-08-17
Dear jaida,
We're sorry to hear that your order was not received.
Your order is still in transit.It seems that your package was received by local delivery company.We have submitted an application for querying the current status of your package and have urged the logistics company to update the information.So sorry for the delay.
We will email you shortly to further assist you.
Kind regards
Dear Alex Robinson,
Thank you so much for your review.We have considered your proposal, but unfortunately we do not need cooperation at this time.If you have other ideas, you can always contact us.
Kind regards
packing is very secured, it came packaged with the original package but inside it’s also secured. Came delivered a day early, updates came in all the time ! there was no confusion on my end. The shirt is EXACTLY how it looks on the website, texture of the shirt is A1 fs & i will be ordering again soon !
Sopula 回复2024-08-16
Dear Rayenise H.,
We are happy to hear that you had a great experience with us!
We are committed to providing the best service to our customers, which reflects the high quality of the products we provide.Thank you for your appreciation of our services, without your support, we would not be able to open Sopula
Have a nice day
This company has many and I mean many, wonderful t-shirts, pants, hoodies, etc.
Sopula 回复2024-08-17
Dear Jamere,
Thank you for taking the time to leave your review.Our website has a wide variety of styles for consumers to choose from, and is currently being updated.We are delighted to hear that you are satisfied with our products.If you have other ideas and suggestions, please feel free to let us know.
Wish you all the best
It was a great experience. The website was very easy to navigate as well. There was a few glitches as far as freezing time to time as I was navigating through out the website site but very minor, and not enough to complain about. I definitely will refer people to the website as I have over 20,000 social media followers.
Sopula 回复2024-08-17
Dear Mike McGowan,
How nice it is to hear that your experience was great!
We have been committed to creating a simpler and easier shopping website. Your praise is our driving force.If you have any questions, concerns or comments, please feel free to contact us and we will be happy to help you.
Kind regards
They have a variety of neat designs to choose from. The material of the shirts are soft. The design is immaculate.
Sopula 回复2024-08-17
Dear KO,
Thank you for leaving such an amazing review.
We are glad to hear that you are satisfied with the quality and design of our products.We promise to design more shirts for consumers to choose from to give back to our customers for their support!
We sincerely hope to have more opportunities to serve you and wish you all the best.
Hi, I ordered my shirt August 7th it is now August 14th and I need my shirt by August 20th can y’all please speed the process up?
Sopula 回复2024-08-16
Dear Janyla Adams,
Thank you for your feedback and sorry to have kept you waiting!
We will immediately urge the warehouse to prioritize your shipment to ensure that our customers receive the package in time! Can you tell us your order number? If you are not comfortable sharing this information here, please contact our customer service team directly at [email protected] and I will check and prioritize your order.
Again, I apologize for the inconvenience and thank you for your patience while we work hard to resolve this issue.
Kind regards
hello, i got a message from you alls support team two days ago regarding the very excessive time it is taking to ship out my order which over 350$ was spent on. they informed me my order has been created and will be shipped out asap but i need these clothes before August 20th as this is back to school. If there is any way to speed up this processs and mark it as some type of urgent shipment it would be great because every time i tap view order from the only two emails you all sent me there is a little red box that says awaiting shipment i don’t know how accurate this is. my order number is GVI12468 please respond as i heard email response time is also a big problem with this company. I will leave a more positive review once i receive my items, thank you, please respond.
Sopula 回复2024-08-16
Dear Ashton Wright,
Thank you for your review.We are very sorry for any inconveniences caused by the shipping issues.
We have checked your order and your package has been created. We will send it to the service provider first. Please rest assured that once the package is sent out, we will follow up on the transportation of the goods for you and urge the transportation service provider to complete the delivery of the goods as soon as possible.
If you need additional assistance or have any other concerns, please don’t hesitate to reach out!
Kind regards
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