specprecision.com

Hi, We would like to clarify the situation for transparency. Our customer service team has been in communication with you multiple times regarding your order, which includes the Evolution Gear ATACR 5-25 scope. Regarding the issue you reported, we carefully reviewed the case and acknowledged the partial defect you mentioned. As a resolution, we offered a 50% refund as compensation for the issue while allowing you to keep the product. We have not been unresponsive. On the contrary, we have been actively communicating and working toward a reasonable solution. We understand your frustration, and we are still open to continuing the discussion to reach a fair outcome. Please feel free to contact us again at [email protected] so we can finalize this properly. Sincerely, SPECPRECISION Team

Hi, Thank you sincerely for your trust and for sharing your experience. We truly appreciate your understanding regarding the international shipping delay and the unfortunate USPS incident. While customs and transit times can sometimes be unpredictable, we always believe our responsibility does not end once a package is shipped. We are glad the replacement arrived safely and in perfect condition. Providing reliable products and standing behind our customers is something we take very seriously. Your support and recognition genuinely mean a lot to our team. We look forward to serving you again in the future. Best regards, SPECPRECISION Team

Hi, We are truly concerned to read your review and would like the opportunity to look into this matter properly. At the moment, we are unable to locate any order under the displayed review name, and no contact email was provided, so we cannot verify the details of this case yet. Please contact us directly at [email protected] with your order number or the email address used for the purchase. Once we receive the information, we will immediately investigate and provide a clear and fair resolution. SPECPRECISION has always been committed to delivering high-quality products and professional customer service. If there has been any issue with your order — including damage, defect, or delivery problems — we will take responsibility and work toward a proper solution. We genuinely hope you will give us the opportunity to review your case and make things right. Best regards, SPECPRECISION Team

Hi, Thank you for your support and for taking the time to leave this review. We’re glad everything met your expectations — that’s exactly the experience we aim to deliver every time. We truly appreciate your trust and look forward to serving you again in the future. Best regards, SPECPRECISION Team

Hi, Thank you for your order and for taking the time to leave a review. We’re sorry to hear that the plug type was different from what was shown in the images. We understand how that can be confusing. Could you please let us know if the product still works properly for your setup? If the plug type is not what you need, please contact us at [email protected] , and our customer service team will gladly assist you with a solution. We truly appreciate your support and are always here to help. Best regards, SPECPRECISION Team

Hi, We’re very sorry to hear about your experience. We have carefully checked your order, and it was shipped via USPS. According to the official tracking information, the package shows as delivered and signed for. You can verify the tracking details here: https://t.17track.net/zh-cn#nums=9234690408564100006137 If you did not personally receive the package, please don’t worry — this is absolutely not your fault. In rare cases, delivery issues can occur on the carrier’s side. Please contact our customer service representative Cathy at [email protected] . We will immediately investigate and arrange a replacement shipment for you. At SPECPRECISION, we always stand behind our products and customers. We are committed to resolving this properly and making sure you receive your order. We truly appreciate your patience and the opportunity to make this right. Best regards, SPECPRECISION Team