Ssegold

Hi, We're sorry for the frustration this caused. We’ve taken note of your feedback and will make sure our delivery team strictly follows the instructions provided in each order going forward. Your preference should have been respected, and we’ll do better to ensure this doesn’t happen again. Thank you for bringing it to our attention. Regards, SSE

Update: Due to a recent ban wave in your game, delivery has become more difficult than usual, and we understand how frustrating that can be. If your order hasn’t been fulfilled to your satisfaction, you’re absolutely welcome to request a refund—just contact us through support and we’ll prioritize it. Thanks for your understanding. Hi, We're truly sorry to hear about your recent experience and appreciate you bringing this to our attention. What you described is certainly not the level of service we aim to provide. To help us investigate and resolve this properly, could you please provide your order number or the email address associated with your order? Once we have those details, we’ll be able to check what went wrong and do our best to make it right. Thank you for your patience, and we hope to hear from you soon. Best regards, SSE

Hi, Thanks for your feedback! We're glad your order arrived, though we apologize for the delay. If you ever experience any issues in the future, feel free to contact our support—we’re always here to help make things smoother. Regards, SSE

Hi, We’re sorry to hear about your experience. We take every review seriously and would love the opportunity to look into this for you. However, we’re unable to locate an order under your name. Could you please provide your order number or any details (such as email or transaction ID)? We’re here to help and want to make things right if there’s been any issue. Thank you! SSE

Hi, Thank you for your continued support and for sharing your feedback. We're truly sorry this order didn’t meet the high standard you’ve come to expect from us. Due to unexpected stock delays, your delivery took longer than usual, and we understand how frustrating that must have been. We’re actively working to improve our inventory updates and communication so this doesn’t happen again. Your satisfaction means a lot to us. If there's anything we can do to resolve this experience further, please don’t hesitate to reach out directly. Regards, SSE

Hi, We're really sorry to hear about the delay. That’s definitely not the experience we aim to provide. If you could share your order number or reach out to our support team, we’ll look into it right away and make things right. Discord: https://discord.gg/ssegold Livechat: https://www.livechator.com/chatclientlogin?siteID=3 Thanks for your patience! Regards, SSE

Hi, We're very sorry to hear that your product wasn't sent the way you requested—especially since this isn't the first time. We understand how frustrating that can be. Our team is reviewing your order history to ensure we resolve this properly and prevent it from happening again. Please feel free to reach out directly so we can make it right for you. Discord: https://discord.gg/ssegold Livechat: https://www.livechator.com/chatclientlogin?siteID=3 Thanks for understanding. SSE

Hi, Thank you for your feedback, and we truly understand your concerns. Just to clarify, we’ve already sent the product, but for your game, the in-game mail system has a delay — it can take up to an hour for the gold to arrive. We completely understand how that can cause confusion, and we apologize if it felt like a breach of trust. If you haven’t received it after that time, please let us know right away so we can investigate and make sure you’re taken care of. We appreciate your patience and are always here to help. Our support: Discord: https://discord.gg/ssegold Livechat: https://www.livechator.com/chatclientlogin?siteID=3 Regards, SSE

Hi, Thanks for your feedback, and we’re sorry for the mix-up! We've already rearranged the delivery to the correct PSN account. If you have any other issues or questions, feel free to reach out on Discord—we’re here to help! Regards, SSE

Hello, Our records show that the gold was delivered 10 minutes after your order was placed. We also noticed you mentioned in our Discord that you placed a similar order with another company. Could you please confirm if the review was mistakenly posted on our site instead? Thanks. SSE

Hi, We’re sorry to hear that you’re still dissatisfied. However, we want to clarify again that your order was delivered shortly after purchase and proof has been sent to you, and we've already re-delivered the full amount as a gesture of goodwill—despite our records showing successful completion the first time. Additionally, you mentioned in our Discord that you had placed a similar order with another site. There's a chance the confusion may have come from mixing up the two transactions. If you still have concerns, we’re happy to review this with you directly via support. We always strive to ensure our customers get what they paid for. Thank you for your understanding. SSE

Hello, Thank you for your feedback, and we’re truly sorry to hear about your recent experience. We understand your frustration and sincerely apologize for the inconvenience caused. While we do offer Discord support for quick communication, we also have a Live Chat service on our website, and we're always happy to assist via email as well. It's unfortunate that we missed your messages—this is not the level of service we aim to provide. We’re constantly working to improve, and your feedback helps us do better. If you ever decide to give us another try, please reach out directly through Live Chat so we can further help. https://www.livechator.com/chatclientlogin?siteID=3 Thank you again for your past support, and we hope to restore your trust in the future. Best regards, SSE

Hi, Thank you for your honest feedback—we really appreciate it. We completely understand your frustration regarding the delay. While our FAQ states that most orders are delivered within 24 hours, there are rare cases where supply issues or game-specific restrictions can cause slight delays. That said, we do clearly mention that if we’re unable to fulfill an order within the expected time, we offer a full refund—no questions asked, just as you experienced. We’re glad the refund was processed smoothly and thank you for recognizing that. We’ll continue working hard to improve delivery consistency and set better expectations. Thanks again for giving us a try. Best regards, SSE