Stencil Ease

Hi Fabiola, I am very sorry that you did not recieve your package on time. We received your order on Jan 2oth and shipped it the next day. Unfortunately we are shipping from Connecticut and travel times to Washington State are 5-6 days long especially in the winter time. Travel times are regularly 5 days and so with the weekend delivery went to the following monday. I am sorry about the timing but we do not control our shippers and in this case UPS. If we had known the time sensitive nature of yoru request which you can add to the notes area on the checkout or by calling us or emailing Service@stencilease. we would likely have recommended an expedited service. The three day service is very effective. Again i am sorry that this happened and i hope that eventually you will be able to use the stencil effectively. Regards Jim

Hi Patrick I am sorry that your wand did not work. We buy them from sherwin williams and this is fairly unusual. We are happy to refund your money on this but please send a a picture of the item not working IT does not work with all spray cans and so we want to insure that you are using it properly, We normally answer emails promptly but there is a winter storm on the East Coast and our office is closed today. We do work 5 days a week and have both phone and email response. YOU will get an email from my customer service team on monday. Thanks Jim