我在每个社交媒体平台上对你进行攻击。我买了va pkg,我要得到25fp,其中包含所说的pkg。我做的第一件事就是尝试赎回fp。他们弹出一个图标,我点击了它,然后我正在做其他事情,所以我联系了支持人员并报告了问题。因此,在与支持人员进行多次聊天后,甚至有人说它已得到纠正并告诉我正在玩一款游戏,我就直接开始了……没什么……现在……他们说时间到期了,它只能在 12 小时内有效……它也必须在 12 小时内可用……你们都不会尝试吗?……如果你们中的一个人能做出一点点正确的行为,你就可以发财了……你太糟糕了……
Sweepshark 回复2026-08-04Hi,
We're truly sorry to hear how frustrating this experience has been. We reviewed your previous conversations with our Support Team and understand why this outcome left you disappointed.
Your purchase was successfully applied to your account, and the Free Plays included with that package were added as a promotional gift. Like all promotional offers, they have their own availability period and conditions, which are shown in the Promotions section of the platform. We always recommend activating and using them as soon as they're available to avoid missing the offer window
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We understand this wasn't the experience you were hoping for, and we appreciate you taking the time to share your feedback. If you still have any questions about your case, our Support Team will be happy to assist you.