Sysmoon.com

Hi Nur Afifah! First of all apologies from the shortfall in overall experience you had received from our store. As much as we had created many meaningful connections with our customers, we must emphasize: Customer service is our utmost priority when dealing with all our customers. Sysmoon.com sincerely believes in delivering excellent customer service for all our valued guests, we however need to reiterate that the purchasing process for Buy Now, Pay Later (BNPL) orders prioritizes risk assessment & fraud detection as our utmost priority, this supersedes customer service as we need to be firm to be compliant to regulations. I must admit that we have to apologise for your total dissatisfaction when your order of iPhone 12 128gb was cancelled and changed to iPhone 12 64gb. This is because our fintech partners has specifically emphasized that total purchase amount cannot exceed the amount $1500 for Debit card transactions. In this case, the iPhone 12 128gb has exceeded the amount, hence we are unable to offer you iPhone 12 128gb at that point in time. We would love to offer you a iPhone 12 128gb as much as we could! We must re-emphasize that orders that has been processed via Sysmoon.com and the payment are labelled under 'Pending Approval' does NOT provide any confirmation or guarantee of any products due credit limit regulations. Also, all our phones that are sold via Buy Now, Pay Later options MUST be unsealed and subjected for verification purposes. As to we mentioning the phone cannot be sold, this is also echoed to all of our Buy Now, Pay Later customers upon collection. We have cases where customers bought our phones and thereafter selling it off for cash. We remind all our customers to be financially prudent and to maintain healthy spending habits to prevent unprecedented financial pressures on themselves. Lastly, please do contact us if you are still in dismal! Let us know what we can do for you. A full refund for the product (inclusive of your cab fare from the east, to-and-fro will be promised if you are coming down for the return) is totally within the options as we certainly do not want our customers to be unsatisfied with when shopping with us, reach out to us and let us know what we can help here, we certainly do not mind not earning (or losing money), but we cannot tolerate unhappy customers leaving our shop here. We here in sysmoon.com are still genuinely apologetic for not approving your application for a iPhone 12 128gb and the miscommunications you might have assumed of, our hands are tight in this situation :(