Hi John,
We're sorry to hear how frustrated you were by this experience.
We want to be clear that Techless does not fabricate damage claims. All returned devices are evaluated through an independent grading process, and any fees assessed are based on that inspection process. Our team has no incentive to misrepresent the condition of a returned device, and we take accusations of dishonesty very seriously.
We understand that you strongly disagreed with the assessment, and we apologize that the communication surrounding the return left you feeling unheard.
After a management review of your case, we approved a refund of the remaining contested balance, and that refund has been issued.
While we stand behind our established return and grading procedures, we appreciate the opportunity to review your concerns and bring this matter to a resolution.
We wish you all the best moving forward.
— Techless Team
Thank you for taking the time to share your feedback. We understand how frustrating it can be when a return does not go as expected.
We have reviewed your case and appreciate the opportunity to consider your concerns. We recognize that this experience did not meet your expectations, and we understand your frustration.
If you still have any questions or need further assistance, we encourage you to reach out to our Customer Support team. We are always happy to review any remaining concerns and provide any additional support we can.
Thank you again for your feedback.
-Wisephone Team
Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations.
We have reviewed your case and appreciate you bringing your concerns to our attention. If you have any remaining questions or need additional assistance, we encourage you to reach out to our Customer Support team. We are always happy to help in any way we can.
We appreciate your feedback and wish you all the best moving forward.
-Wisephone
