TeemDrop

Hi, Thank you for taking the time to share your feedback! We’re glad to hear that you’re satisfied with our products and delivery support. Regarding response times, we understand that there may occasionally be some delays due to different time zones and working hours. Our dedicated agents generally aim to respond within 24 hours at the latest. If you ever experience a longer-than-expected wait or don’t receive a response from your dedicated agent, please feel free to contact our Customer Support Team. We can help check the situation and follow up with the relevant agent to make sure your request is handled. Thank you again for your support and valuable feedback. We’ll continue working to improve our service and provide a better experience for our merchants! Best regards, TeemDrop Team

Hi, Thank you for taking the time to share your detailed feedback about your experience with TeemDrop. We’re sorry to hear that our service did not meet your expectations, and we appreciate the opportunity to clarify some of the points you mentioned. Regarding product quality, TeemDrop provides free quality inspection services to check products received at our warehouse for issues such as damage or visible defects. However, the quality of the products themselves is ultimately determined by the suppliers. If you would like to make sure a product meets your quality expectations before listing it in your store, we recommend ordering a sample first and evaluating it before placing larger orders. If you are not satisfied with the product quality, you can also share your specific requirements with your dedicated agent, who will do their best to help find suppliers that better match your expectations. Regarding the delivery time you mentioned, we would like to further clarify that the shipping transit time displayed on TeemDrop is an estimated international transit time based on historical logistics data, calculated from the time the package is dispatched from the TeemDrop warehouse. It does not include the preceding domestic processing stages, such as the supplier shipping the product to the TeemDrop warehouse, inbound quality inspection, and waiting for logistics pickup. These processes normally take 1–5 business days. In cases such as supplier stock shortages or holidays, the processing time may be extended accordingly. At the same time, actual transportation and delivery times may vary depending on factors such as the logistics route, customs clearance, local transportation conditions, holidays, weather, and other circumstances. Therefore, the transit time displayed on the platform should be considered an estimated reference rather than a guaranteed delivery timeframe. If an order appears to be taking longer than expected, merchants can always contact their dedicated agent or our Customer Support Team. We can help check the order status and follow up with the relevant teams where necessary. For merchants with higher requirements for fulfillment speed, TeemDrop also offers warehouse stocking services. Products can be stocked in advance at our warehouse, allowing orders to be fulfilled directly from available inventory. Our warehouse can generally complete quality inspection and outbound processing within 24 hours, which can help reduce the waiting time associated with upstream supplier dispatch. Regarding product pricing, prices for the same or similar products may vary depending on factors such as suppliers, product quality, specifications, and other sourcing conditions. If you are looking for more competitive pricing, your dedicated agent can help search for alternative suppliers based on your requirements. For larger order volumes, the agent can also try to negotiate discounts or more favorable pricing with suppliers where possible. We understand that your experience during the testing period did not meet your expectations, and we truly appreciate your detailed feedback, as it helps us identify areas where we can continue to improve our products, logistics, and services. If you are ever willing to give TeemDrop another try, or if you have specific requirements regarding product quality, pricing, sourcing, or fulfillment, please feel free to reach out to our support team or dedicated agent. We’ll be happy to assist and do our best to find a solution that better meets your needs. Best regards, TeemDrop Team

Dear Valued Customer, We sincerely apologize for the unsatisfactory experiences you have had with TeemDrop. We fully understand your disappointment regarding order processing delays, product quality concerns, and the unexpected payment issue. Regarding our order processing timeline: 80% of standard orders can be processed within 1–3 working days under normal supplier stock and inbound conditions. Processing time may be extended due to supplier stock shortages, weekends, and public holidays. Our team is continuously optimizing warehouse receiving and fulfillment procedures to improve overall efficiency. If you have high requirements for shipping speed, we recommend our pre-orde inventory service. You can purchase goods in advance and store them in our warehouse. Once your order is synced to our platform and payment is completed, we will pack and ship your items within 24 hours. This effectively saves the domestic transit and supplier lead time for faster fulfillment. In terms of product quality: our warehouse provides free quality inspection to check for visible defects and damage. Since our products are sourced from different suppliers, item quality may vary depending on suppliers and price. If you have strict quality standards for your business, we highly recommend placing a sample order first to verify the actual product quality. If the sample does not meet your expectations, we can better understand your requirements and source more suitable products for you. Regarding the payment being flagged as suspected fraud: this risk judgment is independently triggered by your issuing bank’s security system. Frequent payment attempts on the same day, repeated card changes, and other high-frequency transaction behaviors may activate bank risk control rules. TeemDrop has no authority to interfere with or modify bank security decisions. We suggest you retry payment on the next working day or use an alternative payment method to avoid similar issues in the future. We take all after-sales feedback seriously, and every claim will be reviewed and verified based on valid evidence. To conduct a thorough investigation and provide you with a proper resolution, please send your account information and relevant order numbers to [email protected]. Our team will follow up closely on your case. We truly regret failing to deliver the reliable service you expect. We highly value your feedback and hope to have the chance to improve your experience. Best regards, TeemDrop Support Team

Dear Customer, We are truly sorry for the unsatisfactory experience you have had with TeemDrop, and we take all your concerns very seriously. Regarding your comment about reviews, we assure you that all feedback displayed on our platform comes from real‑life customers. We never purchase fake reviews or pay to remove negative feedback. As for your refund: once approved, the funds will be credited to your platform wallet by our system. You may send your bank‑account details to your dedicated agent, who will help you withdraw your wallet balance to your personal bank account. With regard to the dispute over product weight and shipping fees: every parcel is weighed upon receipt at our warehouse, and all weight‑related records can be traced back. Our agents are not authorized to manually adjust product weights. If you have supporting screenshots or evidence, please email them to our official mailbox: [email protected], and we will launch a full‑scale investigation. We never intentionally hide shipping routes, remove customer reviews or delay shipments without valid reasons. Please reach out to us with your order number and relevant evidence, and we will do our best to offer you a fair resolution. Thank you for your understanding and cooperation. Best regards, TeemDrop Support Team

Dear Customer, We are truly sorry that you have had such a disappointing experience using our platform, and we take all of your feedback very seriously. Regarding the concerns raised in your review, we would like to offer the following clarification: 1. Shipping Route Availability TeemDrop never intentionally hides available shipping options. Visibility of logistics channels including Yun‑Express is automatically determined by our system, based on product category, estimated package weight and dimensions, and cannot be manually removed by your agent. The missing shipping line you encountered may be caused by shipping‑restriction rules applied to your specific product category. If no available routes appear on your page, you may reach out to your dedicated agent to check for alternative shipping solutions. 2. Weight and Shipping‑Fee Charges The quantity‑billing issue you described may relate to custom‑made products, inventory orders or overseas‑warehouse requests. Certain suppliers set minimum‑order requirements for custom items, and MOQ rules for overseas‑warehouse storage will always be notified to customers in advance. For regular store‑synced orders and sample orders, there is no minimum‑order requirement on our platform. We never over‑bill customers with inflated item quantities or fake weights. Final shipping costs are calculated according to the actual weight measured once goods arrive at our warehouse. All weight and freight adjustments are permanently recorded in our warehouse system for verification. Agents do not have permission to modify product weights or shipping charges arbitrarily. As a global service provider, we uphold fair and transparent billing standards for all partners. 3. Pricing‑Change Concerns Without your corresponding‑order information, we are unable to identify the exact cause behind the discount change you mentioned from 100% to 70%. This most likely occurs when a promotion expires or a discount benefit has already been redeemed. If you would like us to carry out a full investigation, please send your order‑related details and supporting evidence to [email protected]. Our team will look into your case thoroughly. We are committed to delivering transparent and reliable services to every partner, and we regret that our experience has fallen short of your expectations. Should you have further questions or suggestions, please feel free to contact us via the email above. Best regards, TeemDrop Support Team