# The Luxury Closet 评价与评分

> 来源: OK.one — https://ok.one/review/theluxurycloset.com

- 域名: theluxurycloset.com
- 分类: 购物与时尚
- 综合评分: 4.2 / 5 (106 条评价)
- 评分分布 5→1 星: 75% / 5% / 3% / 4% / 14%
- 所在地: United States · Dubai
- 数据更新: 2026-08-10

The Luxury Closet（theluxurycloset.com）在 OK.one 的综合评分为 4.2 分（满分 5 分），基于本站收录的 106 条用户评价，属于购物与时尚分类，口碑良好。80% 的评价为 4 星及以上，14% 为 1 星；商家回复了 79% 的差评。数据最后更新于 2026-08-10。

## 最新评价(第 1/6 页)

### ★★★☆☆ 产品很好，但是演示非常……
- suzana Jovic · 2026-08-09 · 已验证

产品很好，但对于奢侈品来说，外观很差。盒子和包装的规模很便宜，绝对没有奢华的感觉。我购买了一件礼物作为礼物，将不得不在包装和展示上花更多的钱。

### ★★★★★ 首次购买
- David · 2026-08-08 · 已验证

良好的沟通。快速运送到美国

### ★★★★★ 皮带很完美并且很快就到了
- Qc kolezher · 2026-08-08 · 已验证

### ★★★★★ 使用 Luxury Closet 时尚购物
- Tracy Baby · 2026-08-06 · 已验证

我与 Luxury Closet 的购物经历堪称天作之合。我发现可供选择的物品超出了我的最大期望。该网站非常容易导航和添加，他们有一个功能可以记住您的尺寸和偏好，让您知道有什么新的和可用的，而无需手动操作。我已经购买过很多次了，我是一个非常满意的顾客，从购物到送货，一切都很专业和愉快。

> 商家回复 (2026-08-07): Dear Tracy,

Thank you for your lovely feedback!

We endeavour to delight our Customers and exceed expectations; we are pleased to have matched it for you.

Once again, thank you for choosing 'The Luxury Closet'. We hope to be of service to you again soon.

Best Wishes,
TLC

### ★★☆☆☆ 这个包很漂亮
- Betty Perez · 2026-08-06 · 已验证

这个包很漂亮，但是非常脏。表带上有某种胶水；当我和客户一起散步时，带子断裂了，这非常尴尬。我知道这是二手货，但你确实应该更加小心这些细节。至于运输过程和沟通，对我来说非常好。

### ★★★★★ 优惠的价格和非常快的运输。
- NET · 2026-08-05 · 已验证

> 商家回复 (2026-08-07): Dear Customer,

Thank you for your lovely feedback!

We endeavour to delight our Customers and exceed expectations; we are pleased to have matched it for you.

Once again, thank you for choosing 'The Luxury Closet'. We hope to be of service to you again soon.

Best Wishes,
TLC

### ★☆☆☆☆ 我还没有收到我的订单，它是......
- Joyti Domfe · 2026-08-04 · 已验证

我还没有收到我的订单，当我没有签署任何不是我的签名（即我的姓名首字母缩写）的内容时，它就表明它已签名

> 商家回复 (2026-08-07): Dear Joyti,

I see that our support team has reached out to you and worked to resolve the matter.

We hope the solution provided has addressed your concerns satisfactorily and that your overall experience has improved. If you feel your issue has been resolved, we would truly appreciate you taking a moment to reflect on your recent experience.

Your feedback means a great deal to us.

Best Wishes,
TLC

### ★☆☆☆☆ 小心欺诈——约定的价格在交货后改变
- Selim · 2026-08-03

我在豪华衣柜里的经历非常令人失望。经过长时间的 WhatsApp 对话并提供详细照片后，我们同意我的爱马仕包的售价为 18,000 美元。他们让我亲自把包带到迪拜。我去了迪拜并将包送到他们的办公室。
在交接过程中，他们的团队对袋子进行了物理检查并接受了鉴定。我被告知付款将在身份验证过程后进行。我还收到了一份表格，确认了物品详细信息和商定的流程。
我回到城市后，他们联系我，突然说情况不符合预期，并把报价从18,000美元降到12,000美元。
当他们收到袋子时，袋子的状况已经可见。非常令人失望的是，在要求客户前往迪拜并将物品留在他们那里后，一旦客户不再亲自在场，约定的价格就发生了变化。
我建议大家对这家公司要格外小心。我的经历非常令人沮丧并且感觉不公平。

> 商家回复 (2026-08-07): Dear Selim

Thank you for sharing your feedback.

We're sorry that your item did not qualify for an immediate Cash Buy after the physical quality inspection. That said, we're pleased to offer you the option to sell it on consignment, which may help you achieve a higher return.

Our team has already been in touch to discuss the available options. If you'd like to continue with the consignment process or discuss the next steps, please feel free to reach out to us. We'll be happy to assist.

Best Wishes,
TLC

### ★★★★★ 总是令人惊奇..从来没有...
- Raul Rojo · 2026-08-02 · 已验证

总是令人惊奇..永远不会失望..总是快乐😊😊

> 商家回复 (2026-08-03): Dear Raul,

Thank you for your lovely feedback!

We endeavour to delight our Customers and exceed expectations; we are pleased to have matched it for you.

Once again, thank you for choosing 'The Luxury Closet'. We hope to be of service to you again soon.

Best Wishes,
TLC

### ★★★★★ 一切都好
- Yirlen Soto R · 2026-08-02 · 已验证

没关系，鞋子是georgeus的

> 商家回复 (2026-08-03): Dear Yirlen,

Thank you for your lovely feedback!

We endeavour to delight our Customers and exceed expectations; we are pleased to have matched it for you.

Once again, thank you for choosing 'The Luxury Closet'. We hope to be of service to you again soon.

Best Wishes,
TLC

### ★☆☆☆☆ 从一开始就非常令人沮丧的经历......
- Seojack · 2026-08-01

从开始到结束都是非常令人沮丧的经历。该网站不断给我带来问题，有一次我根本无法访问它。当我寻求帮助时，我拨打的支持号码告诉我联系另一个号码，该号码甚至没有在网站上列出。这立即让我怀疑我是否在与正确的人打交道

整个情况感觉杂乱无章，我从来没有信心我的问题得到了妥善处理。我对这样的公司期望更好

> 商家回复 (2026-08-07): Dear Seojack,

We were unable to locate your details in our system based on the information available.

Please contact us at info@theluxurycloset.com with more information about your visit so we can look into what happened. We’ll be happy to review this further.

Best Wishes,
TLC

### ★★☆☆☆ 我通常不会留下负面评论
- Ein Magazin · 2026-07-30

我通常不会留下负面评论，但这次经历并不好。主要问题是需要多长时间才能获得客户支持的帮助。我等待回复的时间比预期要长得多，而且感觉好像我总是在追逐更新。

一切都花费了比应有的时间更长的时间，这使得整个过程令人沮丧。希望他们能够改善他们的支持，因为这才是真正影响我的经历的因素

> 商家回复 (2026-07-31): Dear Customer,

We always aim to provide a prompt and seamless experience, so we are disappointed to learn that your experience did not meet your expectations.

We would like the opportunity to look into the concerns you have raised. However, based on the information available, we have been unable to locate any record matching your details in our system.

If you could kindly contact us at info@theluxurycloset.com with any additional information about your experience, such as your email address, order number, or any other relevant details, we will be happy to investigate this further and assist you.

Best wishes,
TLC

### ★★★☆☆ 我订购了一条手链，尺寸为…
- zachary blake · 2026-07-29

我订购了一条手镯，送来时状况很糟糕，盒子已经毁了。我不得不将其退回 不推荐

> 商家回复 (2026-07-31): This is a fake review and it has been reported to Trustpilot. We have the same review on our google page along with stock images copied from Pinterest post from a jewelery repair service. 
https://www.pinterest.com/pin/917960336553496506/

Request you to please remove this review

### ★☆☆☆☆ 极其糟糕
- oneofmore · 2026-07-28

极其糟糕。他们会欺骗你不要订购！

- xmr

> 商家回复 (2026-07-31): Dear Customer,

We always aim to provide a prompt and seamless experience, so we are disappointed to learn that your experience did not meet your expectations.

We would like the opportunity to look into the concerns you have raised. However, based on the information available, we have been unable to locate any record matching your details in our system.

If you could kindly contact us at info@theluxurycloset.com with any additional information about your experience, such as your email address, order number, or any other relevant details, we will be happy to investigate this further and assist you.

Best wishes,
TLC

### ★★☆☆☆ 可能会回购，但不会再托运了……
- NTB · 2026-07-25

对我来说，从 The Luxury Closet 购买商品一直很顺利 — 快速运输和简单的退货流程。

然而，销售则是一个完全不同的故事。我绝不会建议您将奢侈品托运给他们。他们的条款和条件对他们绝对有利，他们的认证过程也值得怀疑，在扣除所有佣金和扣除费用后，卖家只得到了微薄的收入，而他们却保留了售价的大部分。

如果您考虑与他们一起销售，请仔细阅读卖方协议的每条条款。更好的是，完全避免与他们合作。我还看到许多买家的评论，声称他们收到了假货并且被拒绝退款，这只会加剧我的担忧。买的时候很好，卖的时候就很糟糕。

> 商家回复 (2026-07-31): Dear Customer,

We always aim to provide a prompt and seamless experience, so we are disappointed to learn that your experience did not meet your expectations.

We would like the opportunity to look into the concerns you have raised. However, based on the information available, we have been unable to locate any record matching your details in our system.

If you could kindly contact us at info@theluxurycloset.com with any additional information about your experience, such as your email address, order number, or any other relevant details, we will be happy to investigate this further and assist you.

Best wishes,
TLC

### ★☆☆☆☆ 可怕的经历
- customer · 2026-07-24

可怕的经历。不得不发布这个，因为在他们解决了我发布的谷歌评论后，我给了他们另一次机会，然后他们要求我编辑我的评论，而我编辑的那一刻，又回到了灾难。我寄了 4 双 Gucci 跟他们一起卖，他们一直承诺我会在第二天收到邮件更新，经过两周多的努力跟进仍然是零更新！然后他们继续发布完全虚假的质量状态，他们在发布之前从未咨询过我，一双基本上是新的，最多穿了 100 米进行试用）我有他们的照片证明，从他们被拿起前几分钟起，他们将其降级为“好”3级，没有经过我的批准，也没有给我发送任何不存在的理由或证据，因为这是绝对不真实的，已经好几天了，我要求升级这个谎言并让经理回电，他们不在乎少并拒绝打电话。哦，四对中的一对仍然缺少零信息！这是我们在与他们打交道时明显可以预料到的不尊重和不信任的程度。服务的耻辱。丢人现眼。

> 商家回复 (2026-08-03): Dear Customer,

I see that our support team has reached out to you and worked to resolve the matter.

We hope the solution provided has addressed your concerns satisfactorily and that your overall experience has improved. If you feel your issue has been resolved, we would truly appreciate you taking a moment to reflect on your recent experience.

Your feedback means a great deal to us.

Best Wishes,
TLC

### ★★★★★ 运输非常快
- Alizé · 2026-07-21 · 已验证

网站很清晰，物品发送得很快。

> 商家回复 (2026-07-22): Dear Alize,

Thank you for your lovely feedback!

We endeavour to delight our Customers and exceed expectations; we are pleased to have matched it for you.

Once again, thank you for choosing 'The Luxury Closet'. We hope to be of service to you again soon.

Best Wishes,
TLC

### ★☆☆☆☆ 糟糕的客户服务和可疑的质量控制
- Sara · 2026-07-20

我从 The Luxury Closet 买了一双 Marc Jacobs 鞋子，广告上标明“全新”和“从未使用过”。但当我在家试穿时——就在室内几步之遥——皮革立即起皱，装饰物脱落，鞋垫完全分离。对于一些据称经过质量检查和认证的东西来说，这是令人震惊的。

我花了一个多星期的时间试图通过电话、电子邮件和 WhatsApp 联系他们，但没有得到回复。当我终于接通后，我通过应用程序发起了退货。他们收回了鞋子，但后来又把它们寄回给我。他们打电话安排另一次取货，甚至问我是否可以让他们修理并转售鞋子——这毫无意义。如果他们知道这个问题，他们的质量团队应该在发货给我之前发现它。三天后，他们再次打电话来取已经退回的鞋子。

他们的内部沟通和客户服务一团糟——我再也不会从他们那里购买东西了。

> 商家回复 (2026-07-28): Dear Sara,

I see that our support team has reached out to you and worked to resolve the matter.

We hope the solution provided has addressed your concerns satisfactorily and that your overall experience has improved. If you feel your issue has been resolved, we would truly appreciate you taking a moment to reflect on your recent experience.

Your feedback means a great deal to us.

Best Wishes,
TLC

### ★★★★★ 真正的。
- ZW · 2026-07-18 · 已验证

> 商家回复 (2026-07-18): Dear Customer,

Thank you for your lovely feedback!

We endeavour to delight our Customers and exceed expectations; we are pleased to have matched it for you.

Once again, thank you for choosing 'The Luxury Closet'. We hope to be of service to you again soon.

Best Wishes,
TLC

### ★★★★☆ 阿纳斯解决的问题
- Yufei Shan · 2026-07-18

他们最终通过兑现现金优惠并退还我的费用来解决了问题。感谢 Anas Askar 的持续帮助并见证了这一切！


我根据已确认的现金购买优惠向 Luxury Closet 发送了几件商品。他们收到我的包裹后，在未经我同意的情况下将三件物品改为托运，并花了近两个月的时间给我拖延、借口和矛盾的解释。

他们现在声称，由于海关申报的原因，他们“无法”恢复现金报价——尽管这些申报是基于他们最初提供的现金购买价格。最糟糕的是，他们要求我支付关税和提款费，只是为了拿回我自己的物品。

对未来卖家的重要警告
Luxury Closet 宣传的是美国业务，但实际上每件商品都运到迪拜进行加工。
如果他们更改您的报价或犯了错误，您可能会被迫自掏腰包支付国际海关费用和退货费用。

这是一次极其令人沮丧且代价高昂的经历。卖家在将任何物品发送至 The Luxury Closet 之前应了解这些风险。

> 商家回复 (2026-07-31): Dear Yufei,

Thank you for taking the time to update your review.

We are pleased to hear that we were able to resolve the matter and that Anas was able to support you throughout the process. We will be sure to share your kind words with him—they will mean a great deal.

We also appreciate you sharing your experience. Feedback such as yours helps us continue reviewing and improving the experience we provide to our clients.

Thank you once again for your patience and for giving us the opportunity to make things right. We look forward to assisting you again in the future.

Best wishes,
TLC

---
- 全部评价与筛选: https://ok.one/review/theluxurycloset.com
- JSON 接口: https://ok.one/api/companies/theluxurycloset.com
- 评分口径与数据来源: https://ok.one/methodology/