TheNameStamp

Hello Natalie, We deeply apologize for your experience, please know that we are doing our best to process the orders as quick as possible in the production, but these delays are really inevitable during shipment. Anyhow, we are not here to sugarcoat our mistake, instead we acknowledged this mishap and move forward with providing the needed resolution to every fault that we encounter along the way. Again, thank you for sharing your experience. Have a great day! TheNameStamp™

Hey Deepika, Thank you for taking the time in leaving us your honest feedback. We admit that we are not a perfect company and this type of issues are somewhat existent - we're here to honor it for sure. Please send us an email so our Support Team can give you the desired resolution to your concern: [email protected] All the best, TheNameStamp™

Thanks Tennille for the 5-star rating! We are always committed in providing the best products and services to our valued customers, and we are more than thrilled to receive this feedback because it somehow gives a validation that we are doing good as a company in general. Please don't hesitate to send us a message if you need any kind of help - we're always here for you! Much love, TheNameStamp™

Dear Sue, We greatly appreciate your business and the feedback you’ve shared. Your satisfaction is our driving force, and we are excited to welcome you back for another exceptional experience. At The Name Stamp, we are confident that our customers deserve the very best. We are fully committed to delivering outstanding service that exceeds your expectations. All the best, TheNameStamp™

Dear Lola, Thank you once again for choosing us and for your wonderful 5-star rating. As a loyal customer since 2023, your feedback inspires us to continue raising the bar and sets a standard for excellence in everything we do. We are committed to providing exceptional products and outstanding customer service to ensure that every interaction with us is remarkable. Wishing you all the best, TheNameStamp™

Hello Emma, Thank you for your feedback. Our records show that you processed your order in 2023. How we wish you could have reached us out to say these sentiments prior posting your feedback now? Anyway, thank you for being so honest still, but unfortunately we can no longer replace your stamp. God bless you! TheNameStamp™

Hello there, Thank you taking the time to leave us your honest review. We apologize for the experience. As per the shipping time frame, the best that we can do is to provide an estimate, and delays are uncontrollable due to some factors (holidays, custom checks, and etc.) Still, we held ourselves accountable for your experience and we want to make it up to you. Please provide us with your order number so we can send you an email. All the best, TheNameStamp™

Hello Binita, Your effort of writing us a feedback is highly appreciated. Please know that we are more than willing to honor every request of our valued customers, but please also understand that we have protocols in placed that we need to follow so we can streamline the company processes. Kindly provide us your order number here, so I can have our Support Manager contacted you for the favorable resolution. Thank you! TheNameStamp™

Thanks Tasha for your honest feedback, and we really appreciate you for being a repeat customer. We can make something about this and somehow improve your experience, so please shoot us an email so our support team can help you. Here: [email protected] All the best, TheNameStamp™

Hello Lina, Thank you for letting us know about this matter. We actually checked the shipping trend of your order, you made the purchase Dec 15th, got fulfilled on Dec 18th, and you received the orders on Jan 2nd and 3rd. With all that being said, we believe that we were deliver your order in a prompt manner as stipulated in our Shipping Policy: https://thenamestamp.com/pages/shipping-policy (5 -15 business days excluding holidays and weekends). Given the fact that you ordered it during holidays - "delays" are inevitable. Thank you! TheNameStamp™

Hello Joe, We appreciate the time you took to leave us your review. We are not happy to know this for sure, but we always look at the silver lining as we also see this as an avenue to improve our products and services. Please allow us to make it up to you, may we request to send us an email hence we can collaborate with the best resolution possible? [email protected] Take care, TheNameStamp™

Saying "THANK YOU!" is an understatement just to show how grateful we are for you continued support. Your kind words fuel us to keep going and to continue producing high quality products for our valued customers - like YOU! Much love, TheNameStamp™

Yay! Many thanks Karen for this awesome review! Your satisfaction is and will always be our ultimate goal and we couldn't be more happier when we read your feedback. If you need any kind of help, or you have an additional feedback, kindly let us know because we are always here wiling to listen and to provide support. All the best, TheNameStamp™

Hey Tiss, We're really sorry for this unforeseen delay with your order. Please know that we really do our best to fulfill and deliver all orders promptly, it's just that delays are out of our control. Anyhow, we are committed in providing 100% satisfaction to our valued customers - we sent you an email so please send us a reply thus we can come up with a better resolution to your concern. All the best, TheNameStamp™

Hello Jessica, We apologize we haven't sent a timely reply to your email, for the reason that our messaging platform did not show it upfront, which also require us to pull up the message using your email address. Anyhow, we already sent a reply. Please check it out. All the best, TheNameStamp™

Hello Carmen, Thank you for taking the time to share your feedback. We deeply apologize for the experience, but please know that we value your review hence we will do our very best to improve our products and services. If you would give us a chance to redeem ourselves - we will surely make it up to you. Please send us a message here: [email protected] so we can discuss a resolution that can somehow better your experience. Thank you! All the best, TheNameStamp™

Hello there, Thank you for this very detailed feedback. We will surely accept this by heart and we'll do our best to improve our products and services. We are willing to make it up to you, and if you'll give us a second chance - we will make things better for you. Kindly provide us your order details here hence our Support Manager can reach you out to discuss the best resolution to your concern. All the best, TheNameStamp™

Hello Ayssa, Thank you for sharing this with us. We'll surely do our best to improve our products and services. It's been a pleasure doing business with you. Happy Holidays! Much love, TheNameStamp™

Hey Gaylene, Thank you for sharing with us your experience. We deeply apologize for the miscommunication with regard the currency, rest assured that we will work on to improve our website. We sent you an email so please collaborate with us for best resolution that we can come up. All the best, TheNameStamp™

Hello Laura, Thank you for praising our prompt delivery, we'll surely pass your feedback onto the rest of our Team. We wonder how can we get that elusive remaining star though? If you have any other feedback please don't hesitate to reach us out, we're always here to provide the needed support. Much love, TheNameStamp