theparkprodigy.com

Hi Jim, I’m so sorry for the so so customer support over the phone. I did just try calling you as well. I have already spoken with my team and to be honest they are very upset that you would leave such a bad review. We did send a few options after our first phone call within a few hours. Ximena, did understand that this was your second time calling and was trying to ask the right questions to make sure that we were going to send you the vacation options that you were looking for. She explained to me that you said that “this is exhausting” and decided to hang up. We understand that planning a theme park vacation can be overwhelming. Every family is different and some need more help than others. If you were unsure which parks you wanted to go to each day, all we needed was for you to explain that you needed more recommendations and spend some additional time speaking with us. This is our busy season as everyone is trying to book their trips for the year, so yes our team is managing a lot. However we are all human, and to be honest we only book 500 packages a year to make sure we can give our clients the time and attention that they need. So I will continue to work with them to ask better questions in the onboarding process and I hope you have a great time in the parks.