# TheraNest by Ensora Health 评价与评分 > 来源: OK.one — https://ok.one/review/theranest.com - 域名: theranest.com - 分类: 电子与科技 - 综合评分: 4.1 / 5 (63 条评价) - 评分分布 5→1 星: 51% / 27% / 13% / 2% / 8% - 所在地: United States · Birmingham - 数据更新: 2026-08-10 TheraNest by Ensora Health（theranest.com）在 OK.one 的综合评分为 4.1 分（满分 5 分），基于本站收录的 63 条用户评价，属于电子与科技分类，口碑良好。78% 的评价为 4 星及以上，8% 为 1 星；商家回复了 83% 的差评。数据最后更新于 2026-08-10。 ## 最新评价(第 1/4 页) ### ★☆☆☆☆ 我使用 TheraNest 多年，但每天都在后悔 - Zina Ortiz · 2026-08-03 自 2014 年以来，我使用 TheraNest 多年，并在该平台上管理了近 2,000 条活跃和存档的客户记录。体验中最有启发性的部分是没有使用该系统。当我决定继续前进时，它正试图检索我组织自己的临床记录。 我被告知没有实用的组织范围内的导出可供我使用。相反，我的选择是单独下载大约 2,000 个客户临床文件，一次一个病例，或者继续按月付费以保留对存档记录的访问权限。 在订阅之前请仔细考虑一下。 EHR 不仅仅是日历和记笔记的地方。它成为您的组织在法律和道德上负责维护的多年临床文档、计费信息、治疗计划、评估和记录的存储库。在选择任何平台之前，先询问一下当您需要离开时会发生什么。询问是否可以以可用的格式导出整个患者群体。询问您的数据是否保持可移植性，或者不便是否成为保留策略。 对于希望保持小型且永不迁移的小型临床医生来说，TheraNest 可能已经足够了。对于不断发展的实践来说，它感觉已经过时、支离破碎且操作上受到限制。原本需要数小时的过程可能会变成数月的手动下载。我认识一些同事，他们的账单/索赔系统损失了数千美元。 这段经历是我致力于打造更好的东西的原因之一。 TuskaMind 是从实际运营行为健康团体实践并了解文档、监督、计费、索赔、付款人要求、认证和数据迁移的现实的人的角度创建的。它是围绕互联工作流程、问责制、可扩展性以及实践应保持对其自身信息的控制的原则构建的。 TheraNest 帮助我准确地向我展示了行业不再需要的东西：另一种恐龙，它会存储您的记录，但会让您的离开变得不必要的困难。 在将多年的实践投入 EHR 之前，不要只看演示。询问该平台如何处理增长、计费、所有权、出口和离开。 您在订阅当天可能并不关心这些问题。 在你试图离开的那一天你绝对会的。 ### ★☆☆☆☆ 偷钱没有决心 - Nikki Rosonet · 2026-07-22 我预付了年度订阅费用，并最终将我的实践迁移到另一个平台，因为持续存在的客户服务问题以及额外费用的不断小费。 他们的退款政策规定，年度订阅有资格获得帐户积分，而不是现金退款。然而，我有超过 3,600 美元的账户信用，由于我不再使用该平台，因此没有实际价值。我多次要求他们破例并退还未使用的余额，但尽管多次尝试联系他们，我仍然没有收到有意义的回复或解决方案。 尤其令人沮丧的是，我继续看到鼓励我再次注册的广告，而我的客户服务问题仍未得到解决。我更愿意更新这篇评论，说该公司公平地解决了这个问题，但这不是我的经验。 如果您考虑每年付款，我建议您仔细查看退款政策，并考虑如果您的需求发生变化会发生什么。从客户服务和计费的角度来看，我的经历都令人失望。 > 商家回复 (2026-07-24): We're really sorry to hear about your experience and we understand how frustrating this situation must be. Not receiving a meaningful response after multiple attempts to reach us is not acceptable and we want to make sure this gets the attention it deserves. Please reach out at reviews@ensorahealth.com (put 'Madison' in the subject line to route to me directly) and I will personally make sure the right people are looking at your account and your refund request as a priority. Madison TheraNest by Ensora Health ### ★★★★★ 提供商的支持是及时的并且...... - Benjamin Rucker · 2026-07-20 · 已验证 提供商的支持及时且周到。 > 商家回复 (2026-07-24): Prompt and considerate is exactly what we strive for! Thank you so much for sharing. Madison TheraNest by Ensora Health ### ★☆☆☆☆ 警告！ - CD · 2026-07-14 警告！！当我想离开该平台时，我很难删除我的数据。它一直说我需要删除一些数据，然后才能允许我删除我的客户。我很聪明，但……就是做不到。应该没那么难！我不得不继续支付服务费用，同时试图弄清楚如何离开。 我最终决定取消会员资格并询问我的数据何时会被删除。他们一直含糊其辞，直到我要求他们向我展示他们的数据删除政策。直到那时，他们才开始经常与我沟通，以确保我对他们的过程感到满意。我知道他们不希望有人意外或非法（？）删除客户。但这些问题需要改进，否则坦率地说，这似乎是一个“让他们付费”的骗局。 > 商家回复 (2026-07-24): Thank you for sharing this and we're truly sorry the off-boarding process was such a frustrating experience. Navigating data removal should never feel this difficult, and we understand how concerning it must have felt not to have clear answers right away. This is not the experience we want for anyone leaving our platform. Please reach out at reviews@ensorahealth.com (put 'Madison' in the subject line to route to me directly) and I will make sure your concerns are taken seriously and addressed by the right people. Madison TheraNest by Ensora Health ### ★☆☆☆☆ 他们欺骗你并且提供糟糕的客户服务 - Lena Agree · 2026-07-13 他们的平台过于复杂，用户不友好，他们强迫你按年订阅，没有按比例分配的机会，而且他们的客户服务绝对是最差的。他们需要几天的时间才能回复，并且他们会一遍又一遍地向您发送指向不存在的文章的链接。任何事情都比 Theranest 更好。 > 商家回复 (2026-07-24): We're really sorry to hear about your experience. This is not the standard we hold ourselves to and we take every concern here seriously, from the support response times to the subscription terms. We'd genuinely like the opportunity to make this right. Please reach out at reviews@ensorahealth.com (put 'Madison' in the subject line to route to me directly) and I will personally make sure your concerns are heard by the right people. Madison TheraNest by Ensora Health ### ★★★★☆ 我真的无法立即告诉你…… - Richardson Fong · 2026-07-08 · 已验证 我无法直接告诉你，但到目前为止，一切都很好。我感觉到，人们总是愿意提供帮助。 > 商家回复 (2026-07-24): So far, so good is a great start! We're glad you've felt the willingness to help and we're here whenever you need us. If there's anything we can do to make your experience even better, let us know at reviews@ensorahealth.com (put 'Madison' in the subject line to route to me directly). Madison TheraNest by Ensora Health ### ★★★★★ 响应迅速的支持和成本效益 - Lauren Grader-Fox · 2026-06-08 · 已验证 与任何新工具一样，都有一个学习曲线，TheraNest 也不例外；然而，我发现支持团队反应敏捷且乐于助人。 TheraNest 提供现场和录制的网络研讨会以及广泛的基于网络的支持中心来指导用户。 我从事私人执业，认为费用合理，并且我很乐意为我在执业中节省的时间支付费用。 > 商家回复 (2026-06-09): Thank you so much for this thoughtful review! We know learning a new system takes time, and we're really glad our support team and resources have made that process smoother. It means a lot to hear that TheraNest is saving you time on the administrative side. That's exactly what we're here for. Wishing you and your practice all the best! Madison TheraNest by Ensora Health ### ★★★☆☆ 实时支持人员与名为 Hildy 的机器人 - Laura A Hollister · 2026-06-08 · 已验证 我真的很怀念使用 TheraNest 的头两年，当时我可以每周 7 天与人类而不是机器人就服务问题寻求帮助。 > 商家回复 (2026-06-09): We're sorry to hear your support experience hasn't felt the same lately, and we completely understand the value of talking with a real person when you need help. The good news is that our live support team is available 24/7 at 877-288-5583, and we want to make sure you're getting connected to them when you need it. If there's anything we can do to make your experience even better, let me know directly by sending an email to reviews@ensorahealth.com (put 'Madison' in the subject line to route to me directly). Madison TheraNest by Ensora Health ### ★★★☆☆ 有些部分只能滚动，因此您看不到整个部分 - Sedalia Girl · 2026-06-06 有些部分只能滚动，因此您无法看到和打印带有整个电话号码的屏幕，也看不到它，我讨厌滚动它限制了视图和打印客户信息某些部分的能力！ > 商家回复 (2026-06-09): Thank you for the feedback. Visibility and the ability to print complete client information are important. If you'd like to share more detail, please email reviews@ensorahealth.com (put 'Madison' in the subject line to route to me directly). Madison TheraNest by Ensora Health ### ★★★★★ 我真的很喜欢它是多么容易...... - Valencia McPike · 2026-06-02 · 已验证 我真的很喜欢它是多么容易导航，也可以让你覆盖所有基础的东西，如果我可以给它打 10 星的话。 > 商家回复 (2026-06-09): We're so glad TheraNest is making navigation and documentation feel effortless, that's exactly what we aim for. Thank you for taking the time to share your experience! Madison TheraNest by Ensora Health ### ★★★★★ 优秀的笔记 - Cassandra Harris-Gray · 2026-05-29 · 已验证 很棒的节目 > 商家回复 (2026-05-29): Thank you so much, really glad you're enjoying it! Madison TheraNest by Ensora Health ### ★★★☆☆ 在“新... - marilyngale · 2026-05-29 · 已验证 在“新的改进有利于账单而不是临床医生”之前情况更好 > 商家回复 (2026-05-29): Thank you for sharing this. Feedback from clinicians is especially important to us and we hear you that the recent changes haven't felt like an improvement on your end. That's not something we take lightly. Please reach out at reviews@ensorahealth.com (put 'Madison' in the subject line to route to me directly) and I'd love to make sure your feedback gets in front of the right people. Madison TheraNest by Ensora Health ### ★★★★☆ 日历有时是陈词滥调 - Betsy Cordera · 2026-05-29 · 已验证 非常容易使用 > 商家回复 (2026-05-29): Really glad it's been easy to use! We'd love to look into the calendar glitches you've been experiencing. Reach out at reviews@ensorahealth.com (put 'Madison' in the subject line to route to me directly) and we'll see what we can do. Madison TheraNest by Ensora Health ### ★★★★★ 没有抱怨！ - Deborah Calhoun · 2026-05-29 · 已验证 我使用 Theranest 来记录客户笔记、日历、向客户发送安全消息、远程医疗平台。 这里没有抱怨！ > 商家回复 (2026-05-29): No complaints is music to our ears! We're glad TheraNest has been able to cover so much ground for you, from notes and scheduling to secure messaging and telehealth. Thanks for sharing! Madison TheraNest by Ensora Health ### ★★★★☆ 我没有给它5星的唯一原因 - Heidi K. · 2026-05-29 · 已验证 我喜欢您可以复制之前的进度说明，而不是从头开始。 我没有给它 5 分的唯一原因是因为它与要保留的更新会话不一致，直到我写下进度说明并必须返回修复它时我才注意到。另外，尽管我在预约时输入了该注释，但该注释并未与约会配对，因此必须返回约会才能再次输入 > 商家回复 (2026-05-30): Such a time saver, right? We're glad that feature is making your workflow easier! If there's anything we can do to make your experience even better, let us know at reviews@ensorahealth.com (put 'Madison' in the subject line to route to me directly). Madison TheraNest by Ensora Health ### ★★★★☆ 它很容易使用并在以下情况下获得帮助： - Jennifer Milner · 2026-05-29 · 已验证 它易于使用并在需要时获得帮助。 我确实认为可以为新的人工智能服务提供更多帮助。 > 商家回复 (2026-05-29): Really glad the platform and support have been easy to work with! That's a fair point on the AI services, more guidance for newer features is something we want to keep improving on. If you ever need help in the meantime, don't hesitate to reach out at reviews@ensorahealth.com (put 'Madison' in the subject line to route to me directly). Madison TheraNest by Ensora Health ### ★★★★★ 我喜欢在……Theranest 程序中写笔记 - Sandy England · 2026-05-29 · 已验证 我喜欢在系统中写笔记，也喜欢大量的细节，但很难不花太多时间写笔记。 > 商家回复 (2026-05-30): We're really glad the notes section is working well for you! And we hear you on the time it takes. That's actually a big reason we built in the AI note assist feature, to help you capture the detail you need without it eating up your whole day. Worth checking out if you haven't already! Thanks for sharing. Madison TheraNest by Ensora Health ### ★★★★★ 便于使用 - Jamie Burgos · 2026-05-29 · 已验证 易于使用、直观 > 商家回复 (2026-05-30): Easy and intuitive, that's the goal! Thanks for sharing. Madison TheraNest by Ensora Health ### ★★★★★ 爱TheraNest - Marlen Adames · 2026-05-29 · 已验证 我喜欢 theraNest，因为它很容易使用，而且现在有了人工智能，我可以更轻松地为我的客户创建专业笔记。 谢谢 > 商家回复 (2026-05-30): We love hearing this! We're so glad the AI features are making note writing easier and more professional for you. That's exactly what we had in mind. Thank you for the kind words! Madison TheraNest by Ensora Health ### ★★★★☆ 关闭并必须重新输入 - Nancy Rickert · 2026-05-29 · 已验证 > 商家回复 (2026-05-30): We're sorry to hear that! Having to retype work after a shutdown is really frustrating and not something you should have to deal with. Please reach out at reviews@ensorahealth.com (put 'Madison' in the subject line to route to me directly) and we'll see what we can do to get that sorted out for you. Madison TheraNest by Ensora Health --- - 全部评价与筛选: https://ok.one/review/theranest.com - JSON 接口: https://ok.one/api/companies/theranest.com - 评分口径与数据来源: https://ok.one/methodology/