# The RTA Store 评价与评分 > 来源: OK.one — https://ok.one/review/thertastore.com - 域名: thertastore.com - 分类: 家居与园艺 - 综合评分: 4.3 / 5 (63 条评价) - 评分分布 5→1 星: 75% / 5% / 6% / 3% / 11% - 所在地: United States · Hopewell Junction - 数据更新: 2026-08-10 The RTA Store（thertastore.com）在 OK.one 的综合评分为 4.3 分（满分 5 分），基于本站收录的 63 条用户评价，属于家居与园艺分类，口碑良好。80% 的评价为 4 星及以上，11% 为 1 星；商家回复了 100% 的差评。数据最后更新于 2026-08-10。 ## 最新评价(第 1/4 页) ### ★★★★★ 从 RTA 商店购买橱柜！ - Rusty Foster · 2026-08-01 · 已验证 选择非常好。我的设计师很友好而且非常乐于助人。交货非常顺利，橱柜完好无损，质量上乘。 > 商家回复 (2026-08-03): Thank you so much for your wonderful review! We're thrilled to hear you had a great experience from design through delivery. It's great to know your designer was helpful, your cabinets arrived in perfect condition, and you're happy with their quality. We truly appreciate your support and thank you for choosing The RTA Store! ### ★★★★★ 杰出的 - Chris Hashbarger · 2026-07-30 · 已验证 杰出的！干得好！我很高兴转发一篇完美的评论。 > 商家回复 (2026-07-31): Thank you so much for your wonderful review! We're thrilled to hear you had such a positive experience and truly appreciate you taking the time to share your feedback. Your perfect rating means a great deal to our team, and we look forward to helping with any future projects! ### ★☆☆☆☆ 如果你卖掉它，你就拥有了客户体验 - Greg B · 2026-07-30 · 已验证 我很少留下一星评论，但这是我经历过的最令人沮丧的购买经历之一。 RTA Store 可能不生产这些橱柜，但他们是营销、销售和支持产品的公司。他们选择了仓库和履行合作伙伴，接受了我的付款，并表示他们可以成功交付我的订单。这使得他们对整体客户体验负责。 由于仓库反复出现错误、缺货、零件丢失、发货不正确以及更换件损坏，我的厨房改造已推迟数周。每次纠正一个问题时，另一个问题就会浮现出来。最后一根稻草是接收装在几乎没有保护性包装的管子中运输的替换装饰件，导致部件被划伤，现在必须再次更换。 我确实想在索赔中认识克里斯蒂娜。她很专业，反应灵敏，并且在整个过程中真诚地尽力提供帮助。不幸的是，她多次被置于为公司其他部门及其履行流程中的失败而道歉的境地。 厨房改造是许多房主最大的投资之一。客户不必花费数周的时间寻找丢失的组件、等待更换、检查损坏的货物以及不断跟进只是为了收到他们支付的订单。 橱柜本身可能是优质产品，但这并不能成为履行、质量控制、包装和供应商监督方面屡次失败的借口。如果 RTA Store 选择代理和销售这些产品，他们还需要确保其供应商和仓库合作伙伴符合客户期望的标准。 根据我的经验，我无法推荐 RTA 商店。我希望他们能够解决这些系统性问题并做出有意义的改进，因为任何客户都不应该忍受我的项目所经历的延误、沮丧和不便。 > 商家回复 (2026-07-31): Thank you for taking the time to share your experience. We're truly sorry for the delays and frustrations you encountered throughout your project. We understand how stressful a kitchen renovation can be, especially when repeated shipping and fulfillment issues impact your timeline. We sincerely appreciate your kind words about Cristina and will be sure to share your recognition with her. While we're disappointed we fell short of your expectations, feedback like yours helps us identify opportunities to improve both our processes and the overall customer experience. We appreciate your patience throughout this process and wish you all the best with the completion of your kitchen. ### ★★★★★ 我的客户经理米歇尔是最重要的...... - Craig T Murphy · 2026-07-30 · 已验证 我的客户经理米歇尔在她的游戏中处于领先地位。她做得很好而且非常乐于助人 > 商家回复 (2026-07-31): Thank you so much for your kind words! We're delighted to hear Michelle provided such helpful support throughout your project. We'll be sure to share your feedback with her—it will mean a lot. We truly appreciate your business and look forward to working with you again! ### ★★★★☆ 一百万零一个问题 - Kim · 2026-07-27 与米歇尔和杰森一起设计我的设计是一次很棒的经历。 他们很有耐心，回答了我数以百万计的问题。 设计过程确实需要一些时间来确保一切都一致，所以如果您要利用任何促销活动，请提前做好计划，如果您有很大的面积，这不是一个快速的过程。 并考虑到如果您住在西海岸，通信会因时差而延迟。 但即使花费的时间比我想象的要长，我的体验也很棒，我感谢 Michelle 和 Jason 为我所做的一切，我肯定会考虑在我的下一个项目中再次使用 RTA 商店。 > 商家回复 (2026-07-28): Thank you so much for your thoughtful review! We're delighted to hear that Michelle and Jason provided such a positive experience throughout your project. Designing a large space does take time to ensure every detail is just right, and we truly appreciate your patience throughout the process. We'll be sure to share your kind words with both of them. We look forward to helping you with your next project! ### ★★★★★ 再次体验很棒！ - steven · 2026-07-23 · 已验证 精彩互动，完美交付体验，卓越品质。这是我们的第二套完整住宅，我们将继续购买 > 商家回复 (2026-07-24): Thank you so much for your wonderful review! We're honored to have earned your trust for a second home project. It's great to hear you had a smooth delivery experience and are pleased with the quality of your cabinetry. We truly appreciate your continued support and look forward to working with you again on future projects! ### ★★★★★ 该团队非常乐于助人并且…… - Jon-Michael Passerino · 2026-07-22 · 已验证 该团队在整个过程中非常乐于助人且准时。 满分 > 商家回复 (2026-07-23): Thank you so much for your wonderful review! We're thrilled to hear our team was helpful, punctual, and made your experience a great one. We truly appreciate your support and your perfect rating, and we hope you enjoy your new cabinetry for years to come! ### ★★★★★ 做出了错误的交货权利 - Stuart Bellmore · 2026-07-18 · 已验证 做出了错误的交付权利。修复它的麻烦很小。我很欣赏改错改正的意愿。 厨房的效果棒极了。只是需要一点耐心，我们的一些柜子不见了，我们收到了我们没有订购的柜子。 但请注意，如果您像我一样有残疾，送货服务希望您以某种方式帮助他们卸下卡车。我们两次交货时都发生过这种情况。谈到这一点时，他们并不是很乐于助人。一位司机因为我无法帮助他而大发雷霆，尽管我的身体状况不佳。司机们没有配备电动托盘搬运车/升降机来卸载卡车，只有一人团队等。他们并没有真正准备好送货。这部分至少会让人烦恼。 > 商家回复 (2026-07-22): Thank you for your thoughtful review! We’re so glad you’re happy with your finished kitchen and that our team was able to quickly make things right when issues arose. We also appreciate your feedback regarding the delivery experience. Freight deliveries are curbside, and we do our best to communicate what to expect before delivery. We’re sorry to hear the carrier did not provide the level of professionalism you deserved, and we’ll be sure to share your comments with our shipping team. Thank you again for your patience and for choosing The RTA Store. ### ★☆☆☆☆ 当我第一次收到货物时 - Shawn Ryan · 2026-07-17 当我第一次收到货物时，我有几个箱子有损坏，而且包装很差。 我有几扇门有划痕，其中三扇实际上被包裹起来，无法对齐。 我联系客户支持只是为了获取更换零件，他们不出售任何单独的物品，因此买家请注意，如果有东西损坏，您将无法更换它 我给这家公司一个“买家当心，不值得你所得到的节省。支付” 我的下一站是社交媒体，因为人们需要了解。 > 商家回复 (2026-07-22): Thank you for sharing your feedback. We’re sorry to hear about the concerns you described. Unfortunately, we were unable to locate an order matching the information provided. We would welcome the opportunity to review your situation, as we do offer replacement parts and warranty support for eligible claims. If this review pertains to an order with The RTA Store, please contact our customer service team with your order information so we can investigate and assist. ### ★☆☆☆☆ 我不能基于……推荐 RTA 商店 - Greg Burgess · 2026-07-16 根据我的经验，我无法推荐 RTA 商店。 由于多次出现仓库和运输错误，我们的厨房项目已经推迟了三周多。本来应该是令人兴奋的翻新工程却变成了令人沮丧和充满压力的经历。即使经过多次发货和无数次跟进，我仍然没有完成安装所需的所有零件。 更糟糕的是，质量与价格不一致。其中一种橱柜颜色的油漆明显缺乏，可调节的搁板支撑是塑料而不是金属，给橱柜一种比预期更便宜的感觉。 错误可能会发生，但重复出现的仓库和运输错误、发货不完整以及解决问题缺乏紧迫感是不可接受的。当您在厨房上花费数千美元时，您期望准确的订单履行、优质的工艺以及产品背后的客户服务。 相反，我们经历了一次又一次的延误、不必要的压力，以及几周后仍未完成的项目。根据我的经验，我不会再从 RTA Store 购买，也无法向其他人推荐它们。 > 商家回复 (2026-07-22): Thank you for taking the time to share your experience. We’re very sorry to hear about the shipping delays, incomplete deliveries, and the frustration they caused your project. We understand how disruptive these issues can be during a renovation. We also appreciate your feedback regarding the finish and hardware. Your comments will be shared with our team as we continue working to improve our products, fulfillment, and overall customer experience. We regret that your project did not progress as smoothly as expected and appreciate you bringing these concerns to our attention. ### ★★★★★ 首先 - Colin Covell · 2026-07-15 首先，过去与thertastore.com 合作的历史，总是以优惠的价格提供优质的服务，提供非常有帮助的服务和建议，特别是与 Jamie Robertson 一起，他竭尽全力满足我们的需求并实现了这一目标！ 在拥有并经营一家高端厨柜经销商（St. Charles、Woodmode 和 Allmilmo）20 年之后，我可以尽一切努力，利用 RTA 商店提供的服务来创造完美的项目！ > 商家回复 (2026-07-22): Thank you so much for your wonderful review! It means a great deal coming from someone with your extensive experience in the cabinetry industry. We’re thrilled to hear Jamie provided exceptional support and helped make your project a success. We truly appreciate your continued trust in The RTA Store and look forward to working with you again! ### ★★★★★ 米歇尔桑塔纳的工作很愉快…… - Emilie Cox · 2026-07-14 米歇尔·桑塔纳 (Michelle Santana) 在 THE RTA STORE 的合作非常愉快。朋友们对这项业务给予了好评，到目前为止，我对订单取得的进展感到满意。 > 商家回复 (2026-07-22): Thank you for your kind words! We’re so happy to hear Michelle has been a joy to work with and that your experience has been positive so far. We truly appreciate the recommendation from your friends and thank you for choosing The RTA Store. We look forward to seeing your project come together! ### ★★★☆☆ 错误 - Alan Van Wormer · 2026-06-26 · 已验证 供应缺失零件的速度缓慢。 有几个建议，我购买的那个缺少一些最初订购的物品。我想！ 给了我一个转速架，它不适合他们卖给我的橱柜。 我必须证明它不合适，并且必须以某种方式包装它，我必须购买它。 还在等退款。 送货员急着离开，没有给我时间检查物品 > 商家回复 (2026-06-29): Thank you for sharing your feedback. We're sorry to hear about the missing items, the issues with the accessory piece, and the delays you experienced during the resolution process. We understand how frustrating this can be, especially when it impacts your project. We also appreciate your comments regarding the delivery experience and will share your feedback with our team as we continue working to improve both our processes and communication. We hope to have your remaining concerns resolved as quickly as possible. ### ★☆☆☆☆ 可怕的公司 - Jason Tupper · 2026-06-20 · 已验证 可怕的公司。糟糕的管理。可怕的政策。 > 商家回复 (2026-06-25): Thank you for your feedback. We're sorry to hear that your experience did not meet your expectations. We understand how frustrating shipping damage and the resulting delays can be, especially on a professional project. Our team strives to resolve these situations as quickly as possible, and we regret that our policies and support did not provide the experience you were looking for. We appreciate you taking the time to share your feedback. ### ★★★★★ 对组装橱柜和设计服务非常满意 - Sherri · 2026-06-19 · 已验证 我通过 RTA 购买了组装好的橱柜，并提供设计服务支持。 我的设计师肖恩是帮助我设计厨房的绝佳合作伙伴。 他与我合作以满足我的预算，对设计变更很有耐心，并提供了有意义的建议和建议。这个过程很简单，使用电子邮件来确保我们有清晰的沟通，并根据需要拨打电话。 交付过程精心策划且沟通清晰。司机准备充分，很有耐心，帮我们清点了所有的柜子。 我对 RTA 机柜、流程、整体设计和客户服务支持非常满意。 如果您正在寻找优质橱柜、出色的设计支持和轻松订购，我强烈推荐这家公司。 > 商家回复 (2026-06-25): Thank you for your wonderful review! We're thrilled to hear Shawn made the design process easy and enjoyable while helping you stay within budget. It's also great to know your delivery experience went smoothly and that you're happy with your cabinets. We truly appreciate your recommendation and thank you for choosing The RTA Store! ### ★★☆☆☆ 质量不稳定和令人沮丧的更换体验。 - DMJ · 2026-06-19 我下的第一个订单有少量有缺陷和损坏的零件。第二个订单更好，但仍然有有缺陷的零件。第三次更换订单基本上可以接受，但面板和架子的边缘是否光滑似乎存在问题。我们决定找出其他一些真正不喜欢的东西，他们不会捡起有缺陷或损坏的物品，我们只能找到一种方法来处理这些物品。不可持续，也不利于客户。我们与一位设计师合作，但她没有考虑从台面到橱柜顶部的高度。我们最终没有空间在壁柜顶部进行任何装饰来覆盖天花板的变化。而且台面到吊柜顶部的距离也没有编码。 > 商家回复 (2026-06-25): Thank you for sharing your experience. We're sorry to hear about the damaged and defective parts you encountered throughout your project and understand how frustrating that must have been. We also appreciate your feedback regarding the design process and disposal of replacement parts. While countertop installation heights can vary depending on the countertop selected and installer preferences, we recognize the importance of clear communication throughout the design process. Your comments are valuable and will be shared with our team as we continue to improve both our products and customer experience. ### ★★★★★ 米歇尔·桑塔纳的大力支持 - Drew | Next Wave Builder · 2026-06-19 与米歇尔一起工作非常棒。她反应敏捷、知识渊博，并且在整个设计、定价、样品选择和订购过程中提供了令人难以置信的帮助。我们经历了几次修改，她在每一步都保持耐心、有条理、注重细节。沟通非常顺畅，她让本来可能很复杂的内阁命令变得简单易行且易于管理。 虽然橱柜是最近才订购的，但我已经收到了运输部门的通知，一切似乎进展顺利。我预计交付和安装过程会顺利进行，并很乐意在项目完成后提供更新。 > 商家回复 (2026-06-25): Thank you so much for your thoughtful review! We're delighted to hear Michelle provided such responsive, knowledgeable, and organized support throughout your project. We'll be sure to share your kind words with her. We appreciate your trust in The RTA Store and look forward to hearing how your project turns out once everything is installed! ### ★★★★★ 优质橱柜。瑞恩·B.是最棒的！ - Anita L. · 2026-06-17 · 已验证 我们的客户服务代表 Ryan B. 非常耐心并协助我们整理设计布局和更改。 Ryan 对产品非常了解。 订单一下达，布列塔尼就接手了。 与她合作也很愉快。 橱柜是木头的，做工精良。 交付也变得非常容易。 强烈推荐。 > 商家回复 (2026-06-25): Thank you for your kind feedback! We're so glad Ryan and Brittany made your experience a positive one. It's wonderful to hear you were happy with the design assistance, product quality, and delivery process. We truly appreciate your recommendation and your support! ### ★☆☆☆☆ 一切都非常棒……直到 - Angela Hurd · 2026-06-15 · 已验证 一切都非常棒——沟通良好，乐于助人等等，直到我收到货为止。我遭受了严重的损坏，并且通过多封电子邮件和发布到他们的索赔门户网站的帖子都没有得到回复，该门户网站应该有 24 小时响应时间。 > 商家回复 (2026-06-15): Thank you for your feedback. We’re glad to hear the communication and support leading up to delivery met your expectations, but we’re very sorry to hear about the damaged item you received. Our team is currently reviewing your claim and will be following up directly. We understand how important timely communication is when dealing with shipping damage and appreciate your patience as we work to resolve the issue. ### ★★★★★ 设计支持专家 - Sherri D · 2026-06-15 设计支持专家 Anna Sheehan 非常乐于助人，为我提供了一些设计工具指导，并让我在接下来的 24 小时内与设计师合作，希望最终完成我们的设计。 > 商家回复 (2026-06-25): Thank you for your kind review! We're so happy to hear Anna was able to assist you with the design tool and help get your design consultation scheduled. We look forward to helping you bring your project to life and appreciate you choosing The RTA Store! --- - 全部评价与筛选: https://ok.one/review/thertastore.com - JSON 接口: https://ok.one/api/companies/thertastore.com - 评分口径与数据来源: https://ok.one/methodology/