# Top Villas 评价与评分 > 来源: OK.one — https://ok.one/review/thetopvillas.com - 域名: thetopvillas.com - 分类: 旅游度假 - 综合评分: 4.2 / 5 (63 条评价) - 评分分布 5→1 星: 71% / 10% / 3% / 2% / 14% - 所在地: United States · Orlando - 数据更新: 2026-08-10 Top Villas（thetopvillas.com）在 OK.one 的综合评分为 4.2 分（满分 5 分），基于本站收录的 63 条用户评价，属于旅游度假分类，口碑良好。81% 的评价为 4 星及以上，14% 为 1 星；商家回复了 100% 的差评。数据最后更新于 2026-08-10。 ## 最新评价(第 1/4 页) ### ★★★★☆ 预订很简单 - Mrs Mcdonald-James · 2026-08-05 · 已验证 别墅的种类非常丰富，而且价格也很超值。 预订过程快速而简单 ### ★★★★★ 真的很好的客户服务 - Drew Mccomber · 2026-08-04 · 已验证 真的很好的客户服务。通过电子邮件和电话轻松沟通。我遇到的任何问题都可以通过短信、电子邮件或电话快速得到解决。 > 商家回复 (2026-08-05): Dear Drew, Thank you for your kind review! We’re delighted to hear that you were pleased with our customer service throughout your booking experience. We truly appreciate your feedback and look forward to assisting you again in the future! Kind regards, Rachel Top Villas ### ★☆☆☆☆ 温莎岛令人失望 - Brigid McManus · 2026-08-04 我们的第一个问题是我们选择的房子突然不再出现在租赁市场上，我们得到了退款或为不同的地点支付更多费用，显然我们有 8 个人，而且还有几天的飞行时间，我们不得不采取更昂贵的选择。他们把我们送到 16233 St Kitts Cir, Windsor Cay，我们深夜到达，没有提供进入开发项目的二维码。最终安全让我们进入开发阶段，但我们被告知没有二维码就不能回来，我们必须等到第二天办公室开业。 对于我们付的钱来说，这家酒店非常令人失望，踢脚板上有肮脏的灰尘，地板需要好好擦洗，毛巾需要更新，游泳池很脏，按摩浴缸从来没有工作过，露台上到处都是杂草，没有躺椅，只有椅子，香烟，但我们周围都不吸烟，还有一个带有挂锁的烧烤设施。空调停止工作，第二天维修人员确实来了，说过滤器被塞住了。空调似乎是远程关闭的，因为我们从未碰过它，但它会自行关闭。房子需要深度清洁，油漆，露台区域需要注意，泳池工作人员来清理它，但显然按摩浴缸的电机丢失了，他们又回来了，但没有修好。 我向顶级别墅报告了所有这些，并附上了照片。我还没有收到任何补偿。我去美国旅行已经 20 年了，客户服务总是很夸张，但这次不是。 清楚地阅读回复后，Topvillas 的标准和我的标准相差甚远，令人震惊，不应有污垢或灰尘、句号或杂草 > 商家回复 (2026-08-05): Dear Brigid, Thank you for taking the time to share your feedback. We are very sorry to hear that your experience did not meet the expectations you had for your stay. We apologise for the amendments to your original booking arrangements and we are sorry to hear of the concerns you experienced during your stay. The Property Management Team confirmed that their technicians attended the home to investigate and resolve the AC concern during your stay. With regards to the cleanliness concerns raised, we appreciate that you sent us some photos of these matters. We acknowledge that some skirting boards appeared to require some dusting. However, the majority of the images provided appeared to show general wear and tear that can be expected in a vacation rental property of this nature rather than significant cleanliness concerns. Nevertheless, we are sorry for any disappointment this caused. We always work closely with our Property Managers to ensure concerns are communicated and resolved, and we regret that your experience did not reflect the level of service you expected on this occasion. We appreciate your feedback and the opportunity to review the concerns raised. Please be assured that we will reach out directly today, with a view to getting this matter resolved to your satisfaction. Kind regards, Rachel Top Villas ### ★★★★★ 非常好相处的人。 - Joel Hirsch · 2026-08-02 · 已验证 > 商家回复 (2026-08-03): Dear Joel, Thank you for your kind words! We're so pleased to hear that you found our team friendly and easy to deal with. Providing excellent service is something we take great pride in, so your feedback is greatly appreciated. We hope to have the pleasure of welcoming you back for another stay in the future! Kind regards, Rachel Top Villas ### ★☆☆☆☆ 这是我见过的最糟糕的公司…… - Erica Brown · 2026-08-02 这是我订过的最糟糕的公司。他们根本不关心租用这些房屋的家庭。我们的泳池里有一条蛇，房子里到处都是蚂蚁（其中一个孩子对蚂蚁过敏），浴室和床上都有白蚁。我们只要求他们重新安置我们，但他们拒绝了。他们派了一个几乎不会说英语的人来对房子进行袭击！好吧，在突袭后，它可以说在使用时让你的宠物和植物离开房子，他们真的认为我让我的孩子呼吸所有这些有害化学物质吗？不，我不是！我向他们解释说我的孙子有呼吸问题，但他们不在乎。我恳求将我安置在任何房产的另一所房子里，但多次被拒绝。我自己决定在另一处房产上购买另一所房子，这对我的家人来说更安全。顶级别墅竟然厚颜无耻地问我是否离开了这处房产。如果你不担心毒蛇咬我的孩子、厨房里满是蚂蚁、床上满是白蚁，那为什么还要担心呢？回家后，他们给我发了电子邮件，说我下次访问时可以享受 10% 的折扣！哈哈，即使它是免费的，我也不会再留在这家公司了！！！！！！我只是给他们一个很好的建议……定期清理你的财产，打扫你的房子，在每个家庭离开后给家里一天的照顾！！！！现在对消费者来说，不要通过这家公司预订，对他们来说，你不重要，重要的是你的钱！ > 商家回复 (2026-08-03): Dear Erica, Thank you for taking the time to share your feedback. We are very sorry to hear about the concerns you experienced during your stay. We have reviewed your comments with the Property Manager and they have expressed their apologies for any inconvenience caused. They have advised that during the summer months in Florida, warmer weather can unfortunately result in increased sightings of small insects, particularly around outdoor areas and water sources. While this can be a seasonal occurrence, we apologise for any concern caused by this. The Property Manager also confirmed that they attempted to assist by attending the property to treat the home; however they were declined entry. We understand your concerns regarding the use of pest-control treatments, however this treatment would have been carried out according to all safety protocols. Whilst we appreciate that you requested to move to another home, the Property Manager advised that your original home remained perfectly safe and functional. Furthermore, there was no suitable alternative accommodation available within the area to relocate you to. Therefore, no relocation was possible. Following your stay, we did offer you a partial refund as a gesture of goodwill; however this offer was declined. We also contacted you on July 15th to ask how we could work towards closing this matter to your satisfaction. We have not yet received a response, but we will be reaching out to you directly again today, as we remain committed to working towards a resolution. Kind regards, Rachel Top Villas ### ★★★★★ 良好的沟通 - Tim Burns · 2026-08-02 · 已验证 良好的沟通并且非常有帮助。肯定会推荐 > 商家回复 (2026-08-03): Dear Tim, Thank you so much for your kind review! We're delighted to hear that you found our team helpful. Your recommendation means a great deal to us, and we truly appreciate you taking the time to share your experience. We hope to welcome you back for another stay with Top Villas in the future! Kind regards, Rachel Top Villas ### ★★★★★ 杰克非常乐于助人 - Stewart Gray · 2026-08-01 · 已验证 杰克非常乐于助人，我们入住并预订了顶级别墅超过 10 次。住宿选择丰富且易于安排 > 商家回复 (2026-08-03): Dear Stewart, Thank you for your wonderful review! We're delighted to hear that Jack was so helpful and your continued loyalty means a great deal to us. It's fantastic to know you've enjoyed our wide selection of properties and found the booking process easy each time. We truly appreciate your ongoing support and look forward to welcoming you back for many more memorable stays! Kind regards, Rachel Top Villas ### ★★★★★ 的专业精神和奉献精神…… - EVELYN L WYNN · 2026-07-31 · 已验证 Stephanie的专业和奉献 > 商家回复 (2026-08-03): Dear Evelyn, Thank you for your kind review! We’re delighted to hear that Stephanie’s professionalism and dedication made such a positive impression. We’ll be sure to pass your comments on to Stephanie, and we hope to welcome you back for another wonderful stay in the future! Kind regards, Rachel Top Villas ### ★★★★★ 莉迪亚非常乐于助人并指导我们…… - Lynden Hall · 2026-07-30 · 已验证 莉迪亚非常乐于助人并指导我们进行选择 > 商家回复 (2026-08-03): Dear Lynden, Thank you for your lovely review! We're so pleased to hear that Lydia was so helpful! We'll be sure to share your kind feedback with her, it will mean a lot. Thank you for choosing Top Villas, and we look forward to helping you plan your next stay! Kind regards, Rachel Top Villas ### ★★★★★ 杰克·佩恩太棒了！ - Aja Moss · 2026-07-29 杰克·佩恩太棒了！！！他快速、清晰，沟通从未停止。我们遇到了一点小问题（不是他或电视的错），但他没有休息，直到我和我的家人得到了我们想要的别墅，它超出了我们的预期！非常感谢 Jack & The Top Villas 团队！ > 商家回复 (2026-07-30): Dear Aja, Thank you for your lovely review! We’re delighted to hear that Jack provided such great service throughout your booking experience. We'll be sure to share your kind words with Jack, who will be thrilled to know that he made such a positive impact. Although there was a slight hiccup along the way, we're so pleased everything was resolved for you. Thank you for choosing Top Villas and we look forward to welcoming you on vacation with us soon! Kind regards, Rachel Top Villas ### ★☆☆☆☆ 应避免出租顶级别墅 - Curtis T. · 2026-07-28 回复 顶级别墅 的回复: 1）顶级别墅未能进行标准的预防性维护。如果他们这样做了，电力问题（以及所有其他问题）就永远不会成为问题。 2）Top Villas于电工工作当天凌晨4:38通知我。顶级别墅显然事先就知道了，但没有及时通知我，导致我们当天的计划突然取消。根据他们凌晨 4:38 电子邮件的措辞，在我看来，他们直到周二才给电工打电话。这只是顶级别墅沟通不畅的一个例子。 3) Top Villas，通过Vrbo，已经从他们的报价中删除了保密协议。 。 。顶级别墅正在证明他们无法讲清自己的故事。 4）顶级别墅的答复未能解决我们所遭受的所有其他便利设施的损失。 5) 据我所知，顶级别墅当然没有进行任何调查。请告诉我们有关这次调查的全部情况。图片和报告就太好了。 6) 顶级别墅报价并不丰厚。这是一个低价报价。 7) 相当于一天住宿的补偿是公平的。你们目前的报价太低了。 2026 年 7 月，我通过 Vrbo 与 Top Villas 租了“Oceanside 3”，作为不可接受的房东。租用的单位是#G318，位于北海岸村，999 北太平洋街，欧申赛德，CA 92054。我们租用的单位显然没有得到维护，因为它有许多明显有缺陷（和不安全）的物品。顶级别墅对此问题缺乏关注，这令人不安。顶级别墅的工作人员提供的客户服务很差甚至根本不存在。我再也不会从顶级别墅租任何房产了。在维护缺陷得到纠正之前，我不会从任何人那里租用这个单元。租赁网站上发布的照片​​显然是较旧的，因为该单元现在已经相当破旧。 该社区物业由北海岸村 HOA 精心设计、维护和清洁。 房东按照与我的 Vrbo 协议不同的时间表向我收费。我花了很多时间试图纠正这个问题。在我发现与我交谈的第一位顶级别墅员工告诉其他顶级别墅员工一些我从未说过的事情后，我避免了电话联系，转而使用即时消息和电子邮件。 楼主提供的很多信息都是矛盾的或者没有提供。当他们最终同意 Vrbo 付款计划时，他们实际上并没有遵循它，直到我（再次）联系他们更正它。即使有要求，也未提供钥匙归还信息。还有更多矛盾或信息不足的例子。 在这篇评论中，存在的缺陷比我想写的还要多。我已经花费了比我想要的更多的时间来处理顶级别墅和 Vrbo。 最严重的缺陷是电力。检查后不久，一楼的一半就断电了。无线网络、主电视和浴室灯都被毁了。我追踪到浴室水槽处的 GFI 有故障和/或桌子附近的插座坏了。那天晚上我通知了顶级别墅。 4 天后，周三凌晨 4:38，我收到一封电子邮件，说明电工将于“明天”上午 8 点到达。周三早上 6:30（我醒来后），我询问了他们，​​发现电工实际上安排在周三早上 8 点，而不是周四！电工来自当地一家企业，非常棒。他们说需要一整天的时间来纠正他们看到的所有缺陷。他们解决了承包的问题，​​并相信该单位可以安全使用，但仍需要大量工作。 我向顶级别墅申请了相当于一天住宿费的部分退款。除非我签署了一份限制我发表评论的协议，否则顶级别墅不会因我无法使用、无法使用便利设施以及我必须在他们的单位上进行的工作而向我退款。我没有签字。他们的财务报价都远低于我愿意接受的水平。 联系 Vrbo 后，他们代表我求情，取消了 NDA 要求，但使用退款损失仍然太低，我无法接受。 距离我们退房已经过去两周多了，顶级别墅最后一次与我沟通是我们陷入了“僵局”。他们没有采取任何措施来弥补我们使用租赁单位的损失。 > 商家回复 (2026-07-28): Dear Curtis, Thank you for taking the time to share your feedback. We are sorry to learn that your experience did not meet your expectations. We take all guest concerns seriously and remained in regular communication with you throughout your stay and afterwards regarding the matters you raised. When the electrical issue was reported, we arranged for an electrician to attend at the earliest appointment available. Unfortunately, the timing of the visit was dependent on the contractor's availability, which was outside of our control. We truly regret that you were dissatisfied with aspects of the booking process and our communication. Your feedback has been shared internally and with the relevant teams so that we can continue to improve our service. With regard to your comments about compensation, we would like to clarify that we have made a substantial goodwill offer, which remains conditional upon the signing of a standard settlement agreement. This is standard practice when resolving disputes. Whilst we recognise that we were ultimately unable to reach an agreement, we do not agree that no effort was made to resolve the matter. Our team responded throughout your stay, coordinated the necessary contractor attendance, investigated your concerns and made a substantial compensation offer in an attempt to bring the matter to an amicable conclusion. We are still committed to getting this matter resolved and, as such, our compensation offer remains open for acceptance until August 17th 2026. Kind regards, Rachel Top Villas ### ★★★★★ 吉恩非常乐于助人 - Kaneitha Dobbins · 2026-07-28 · 已验证 > 商家回复 (2026-07-28): Dear Kaneitha, Thank you for your kind words about Jean, we will be sure to pass them on! We look forward to welcoming you on vacation with us next year. Kind regards, Rachel Top Villas ### ★★★☆☆ 该网站很难使用，我… - Shannon Hessert · 2026-07-28 · 已验证 该网站很难使用，我找不到一种方法来搜索仅水上乐园选项的出租。 > 商家回复 (2026-07-28): Dear Shannon, We were sorry to hear that you found our website hard to use. Please be advised that you can filter by "Free Island H2O Access" under the Amenities tab when searching our properties. Alternatively, you can call one of our Sales Agents on 407-495-2595 and they will be able to tailor a trip to your specifications! Kind regards, Rachel Top Villas ### ★☆☆☆☆ 骗局！！ - Keya · 2026-07-26 骗局！！！网站上的图片非常具有欺骗性，与抵达时的实际情况相反。 我刚刚查看了 911 Pebble Beach Dr Champions Gate 社区，这真是地狱般的 3 天！其中一张床在地板上。我立即联系了客户服务部门，但没有采取任何措施。整个房子的空调都不能用。暴发户的温度不会低于79度，楼下也不会低于78度。 什么也没做。他们第二天就派了一个人出去，声称问题已经解决，只是为了让炎热的气温持续下去。 一位名叫杰里米（Jeremy）的礼宾人员出来了，他亲眼目睹了房子里很热，地板潮湿，导致房子里有异味，他还亲眼目睹并拍摄了床上肮脏的床单，以及整个卧室和地板上的床垫！他说问题是因为房子没有经过检查，在这种情况下不应该出租！天花板漏水，他说可能是空调漏水。 Jeremy 还表示，下次直接通过 JEEVES 而不是 Top Villas 预订，因为 Jeeves 要求业主在出租前对房产的维护承担更多责任。他还表示留尼旺度假村比冠军门更符合标准！我请求退款或某种补偿，因为我的家庭假期被毁了，而且我经常被告知必须等到退房后！他们周末不收垃圾，所以我们被困在一个装满垃圾的房子里，因为浣熊把我们周五晚上放在外面捡的一个袋子弄得一团糟。 请人们远离 TopVilla，尤其是此房产！我将到处分享我的评论和照片，这样就没有人会经历我和我的家人所做的事情。我有所有的照片和证据。 > 商家回复 (2026-07-27): Dear Keya, Thank you for taking the time to share your feedback. We are truly sorry to hear that your stay did not meet your expectations. We take concerns regarding the property and service provided very seriously. We appreciate you bringing these matters to our attention and will be reviewing the details you have shared. A member of our Guest Relations team will be reaching out to you directly to discuss your experience further and work towards resolving this matter to your satisfaction. Thank you again for sharing your feedback, and we look forward to speaking with you. Kind regards, Rachel Top Villas ### ★★★★★ 我询问之后 - Cheryl Carlsten · 2026-07-26 · 已验证 我询问后，Jess 立即回复我，20 分钟内我就被预订了。非常简单，留尼汪岛是我们最喜欢的度假胜地！ > 商家回复 (2026-07-27): Dear Cheryl, Thank you so much for your wonderful review! We're delighted to hear that Jess was able to make the booking process so easy for you. We're also thrilled that Reunion is your favourite getaway, and we can't wait to welcome you back for another fantastic stay! Thank you for choosing Top Villas! Kind regards, Rachel Top Villas ### ★★★☆☆ 聚会别墅463 - Gyrenda · 2026-07-25 我在聚会时租了463号别墅，1月26日我们和家人一起住在那里，非常好，但有蚂蚁问题。我在 7 月 26 日重新预订了它，这次是最糟糕的！ 5间卧室的热水不热，厨房也不热，我们烧开水来洗碗。卧室 6 的电视坏了，我们入住的第 2 天 WiFi 就坏了，所以第 3 天、第 2 天没有 WiFi，孩子们我们受够了，打电话给维修人员，维修人员确实来了，修复了 WiFi 和水的情况，他们在那里时变热了，然后就停了，我们共用 2 个淋浴浴室！ 除此之外，孩子们很喜欢水上乐园，我们在泳池边乘凉以分散他们的注意力。退房后，我们出去装车，其中一棵棕榈树断成两半，几乎落在我们的车上！我们有照片！！我们喜欢这个度假村，还会回来的，只是有些问题需要解决。 > 商家回复 (2026-07-27): Dear Gyrenda, Thank you for taking the time to share your feedback. We're pleased to hear that your family enjoyed the resort amenities, especially the water park and the private pool. It's also wonderful to know that Reunion remains a destination you love and that you plan to return. That said, we're very sorry to learn about the issues you experienced during your stay. We appreciate how frustrating it must have been to encounter problems with the hot water, television and Wi-Fi, particularly while travelling with family. While we're glad our maintenance team was able to restore the Wi-Fi during your stay, we're sorry the hot water issue was not resolved to your satisfaction. We're also sorry to hear about the palm tree that fell during your departure. While this was unfortunately outside of our control, we're relieved that no one was injured and apologise for any inconvenience this caused. Your comments have been shared with the property management team so they can investigate the maintenance issues you've raised. A member of our Guest Relations team will be reaching out to you directly to discuss your experience and work towards resolving the matter. Thank you again for your honest feedback. We truly value your continued support and hope to provide you with the seamless stay you expected on your next visit. Kind regards, Rachel Top Villas ### ★★★★★ Lydia Del Renzio_Horsefield：无缝体验 - Karen Sommerville · 2026-07-24 · 已验证 与我合作的经纪人 Lydia Del Renzio_Horsefield 真是太棒了！！！！她立即​​反应迅速（这很重要），她让我觉得我的预订很重要。我从来不需要等很长时间才能得到她的回复，她的沟通直接而详细。在接触顶级别墅之前，我曾与另一家公司合作，差异是显着的。非常感谢顶级别墅让我的预订体验变得顺畅！我什至没有（故意）提到我预订的客户是一位知名明星。然而，我接受了白手套治疗！ > 商家回复 (2026-07-24): Dear Karen, Thank you so much for your wonderful review! We are delighted to hear how impressed you were with Lydia’s exceptional service. She takes great pride in ensuring every guest receives a seamless booking experience, and we’re thrilled that she made you feel well looked after from the very beginning. We truly appreciate you choosing Top Villas and we look forward to welcoming you on vacation with us soon! Kind regards, Rachel Top Villas ### ★★★★☆ 评论家很喜欢宽敞的房子…… - Jahara Hyman · 2026-07-24 评论者喜欢宽敞的房子和度假村，发现它们很温馨，而且位置便利，靠近商店和餐馆。 • 他们唯一关心的是客房服务人员应彻底检查所有梳妆台抽屉。 > 商家回复 (2026-07-27): Dear Jahara, Thank you for taking the time to share your feedback. We're so pleased to hear that you enjoyed the spacious home and the resort, and that you found the location convenient. It's wonderful to know the property felt welcoming and comfortable during your stay. We also appreciate your comments regarding housekeeping. We'll be sure to pass your feedback on to the property management team so they can ensure all dresser drawers are thoroughly checked during future cleans. Thank you again for your review. We hope to welcome you back for another great stay soon! Kind regards, Rachel Top Villas ### ★★★★★ 让·阿亚拉很棒 - Veronica Nieves · 2026-07-23 · 已验证 让·阿亚拉很棒。他及时回答了我所有的问题，甚至给了我更多的信息和指导。真正让体验变得顺畅。对下个月的旅行感到非常兴奋。 > 商家回复 (2026-07-23): Dear Veronica, Thank you for your wonderful review! We're so pleased to hear that Jean Ayala made the booking process smooth and stress-free. We'll be sure to pass along your kind words to him. We hope you have an amazing trip next month, and we look forward to helping make your stay a memorable one! Kind regards, Rachel Top Villas ### ★★★★☆ 友善 - Adrienne Good · 2026-07-20 · 已验证 友善 正品 问题解答知识 > 商家回复 (2026-07-21): Dear Adrienne, Thank you for taking the time to leave us this lovely feedback! We're delighted to know that our team made a positive impression throughout your experience. Your comments are greatly appreciated, and we look forward to welcoming you on vacation with us for a fantastic stay in the future. Kind regards, Rachel Top Villas --- - 全部评价与筛选: https://ok.one/review/thetopvillas.com - JSON 接口: https://ok.one/api/companies/thetopvillas.com - 评分口径与数据来源: https://ok.one/methodology/