TomKings French Bulldog Kennel - New York 回复2026-05-12
Dear Toby,
Thank you so much for your kind review!
We are so happy to hear that you felt supported while choosing your sweet Dolly. We know how exciting and emotional it is to wait for a puppy to arrive, so it truly means a lot to us that her travels felt safe, careful, and comfortable.
Hearing that she arrived happy and healthy, and that you already adore her, makes us incredibly happy. This is exactly what we hope for every puppy and every family.
Thank you for trusting us with such an important decision, and thank you for being part of the TomKings family. We are so grateful to share this special journey with you.
Warm regards,
Lilla
C
Chris Galliano · 写过 1 条评价 · 体验于 2026-05-11 ·
★★★★★
简直就是业内最好的
简直是业内最好的——对法国人的知识、关怀和同情心是首屈一指的!
TomKings French Bulldog Kennel - New York 回复2026-05-12
Dear Chris,
Thank you so much for your wonderful review!
Your kind words truly mean a lot to us. We care deeply about every Frenchie we raise, and it makes us incredibly happy to know that our knowledge, care, and love for them came through in your experience.
Thank you for trusting TomKings and for being part of our family. We are so grateful to have people like you in the TomKings community.
Warm regards,
Lilla
TomKings French Bulldog Kennel - New York 回复2026-05-12
Dear Laurie,
Thank you so much for this incredibly heartfelt review. It truly means the world to us.
Reading your words made our whole team so happy and touched. Knowing that you felt supported, cared for, and confident throughout both of your journeys with us is exactly what we hope every TomKings family experiences.
We are so grateful that you trusted us not once, but twice, to help you find the right puppies for your home and your heart. It is beautiful to hear how happy your little girl and your little boy are together, and how they have completed your sweet little Frenchie family.
Our dogs are family to us, and it is incredibly important that every puppy is raised with care, love, and respect from the very beginning!
Thank you again for your trust, your kindness, and for sharing such a special part of your story with us. We are so happy that your puppies have brought so much love, joy, and magic into your life.
Welcome forever to the TomKings family!!
Warm regards,
Lilla
TomKings French Bulldog Kennel - New York 回复2026-05-12
Dear Ziya,
Thank you so much for your wonderful review and kind words!
We are truly happy to hear that your experience was smooth, transparent, and reassuring from start to finish. Bringing a puppy home is such an important decision, so it means a lot to know that you felt confident and supported throughout your journey.
We are especially grateful for your kind words about Toby. He will be so happy to know that his care and communication helped make the process easier and more enjoyable for you.
It makes us incredibly happy to hear that Denis Diderot arrived healthy, happy, and well adjusted, and that he is now thriving in Washington, DC.
Knowing that he is living a wonderful life with you is the greatest reward for us!!
Thank you again for your trust, your recommendation, and for giving Denis such a loving home. We are so proud to have you both as part of the TomKings family.
Warm regards,
Lilla
TomKings French Bulldog Kennel - New York 回复2026-05-11
Dear Heidi,
Thank you for taking the time to share your experience with us. We are truly sorry to read that, despite your puppies being healthy and well socialized, the overall process left you feeling disappointed and upset. That is never the experience we want any TomKings family to have.
We take concerns like this very seriously, especially when they relate to pricing, travel arrangements, import-related costs, documentation, and AKC registration. Our goal is always to communicate clearly and transparently before, during, and after adoption, and we are sorry if any part of that process felt unclear, frustrating, or different from what you expected.
Because each international travel situation can involve different airline, customs, broker, and registration requirements, some details may vary depending on timing, destination, and official regulations. That said, we fully understand how stressful unexpected costs or delays can feel, and we would very much like the opportunity to review your case carefully.
Please contact us directly at [email protected] so our team can look into the exact timeline, documentation, invoices, and registration process. We want to better understand what happened and do everything we reasonably can to address your concerns.
We are grateful that your puppies are healthy and well socialized, and we are sorry that the adoption experience did not feel as smooth and positive as it should have.
Thank you again for your feedback, we will use it to improve our communication and support for future families.
Warm regards,
Lilla
TomKings French Bulldog Kennel - New York 回复2026-03-11
Dear Erica,
Thank you for sharing your experience. We are truly sorry to hear about the health concerns you have described regarding Gelata.
At the same time, we would like to clarify a few important facts. Gelata left our care after multiple veterinary examinations and was cleared for international air transport. Airlines have very strict health regulations, and puppies are not permitted to travel unless they are considered fit and healthy at the time of departure. While she was with us, there were no signs of the serious conditions later described, and none of her littermates or previous dogs from this bloodline have shown similar issues.
Since the concern was raised, we have taken it seriously and asked for full medical documentation in order to better understand the situation and determine the possible cause. The limited veterinary report we received does not establish a definitive diagnosis and notes that the suspected condition may be idiopathic epilepsy, which by definition means a disorder of unknown cause. The earlier concern of congenital hydrocephalus was also not confirmed.
We understand that when a puppy develops health problems, it can be extremely distressing for the owner. Even when such cases are rare, that understandably does not make the experience easier for the person involved. In situations like this, the most responsible path forward is open, professional cooperation and full medical information, so that the matter can be assessed fairly and responsibly.
We take the wellbeing of every puppy seriously and have approached this matter in good faith from the beginning.
We appreciate all feedback, including difficult experiences, and we sincerely wish Gelata the very best.
Warm regards,
Lilla from TomKings Puppies
TomKings French Bulldog Kennel - New York 回复2026-03-11
Dear Jennifer,
Thank you so much for taking the time to share such a detailed review. We truly appreciate your trust in TomKings.
It means a lot to hear that meeting one of our local families helped you feel confident, especially when it comes to health, temperament and overall well-being! That is exactly what we work for every day.
We’re also delighted that the journey to LAX was smooth and stress-free, and that your beautiful girl settled in so quickly. Hearing that she adapted immediately sounds like an absolute joy.
Thank you again for your kind recommendation, and for being open to questions from future families. We’re always here for you, and we’re so happy you’re part of the TomKings family.
Warm regards,
Lilla from TomKings Puppies
TomKings French Bulldog Kennel - New York 回复2026-01-09
Dear Lori,
We are truly sorry for everything that Hank and your family are going through. We know how incredibly difficult it must be to see him suffer, and we can only imagine the emotional and financial burden this has placed on you and your family.
Hank’s condition is an extremely rare neurological disease that we have never encountered before in any of our dogs. His parents have always been healthy, and this is something that we could not have predicted. Despite our strict breeding practices and regular genetic testing, some conditions can still develop unexpectedly.
We’ve already informed our breeding expert about Hank’s case, and he’s reviewing the bloodline to make informed decisions moving forward. We are committed to learning from this situation and doing everything we can to reduce the risk of similar issues in the future.
We must also remember that we are working with living beings, and despite our best efforts and intentions, unforeseen health issues can still arise. Our dogs are like family to us, and their health and well-being are always our top priority, including Hank's. Please know that we are still here for you if you need anything at all.
Warm regards,
Lilla
TomKings
TomKings French Bulldog Kennel - New York 回复2025-12-03
Dear Travis,
We were devastated to hear the news about Louie back in 2024. He was clearly a deeply loved member of your family, and he was part of ours too. His passing was heartbreaking for all of us.
We never claim that our puppies will never have health issues. That wouldn’t be honest, and it’s something we clearly state in our health guarantee as well. What we do promise is that we screen all parent dogs for genetic conditions, follow strict and responsible breeding practices (we never inbreed), and raise every puppy with the greatest care. And when something goes wrong, we are always here to support our families.
We haven’t received any updates about Aphrodite or Milo since their arrival, so your review was the first time we heard they might be facing health challenges. In our health guarantee, we kindly ask all families to let us know immediately if any issue comes up, so we can help as soon as possible and guide you through the next steps. That’s the only way we can truly stand by your side when it matters most.
Our team will be reaching out to you shortly to learn more and offer support in any way we can.
Kind Regards,
Lilla from TomKings
TomKings French Bulldog Kennel - New York 回复2025-12-03
Dear Joe,
Thank you for sharing this with us, and I’m really sorry for the frustration this has caused you.
For our puppies to be able to travel, they must have all of their official paperwork prepared, so we can assure you that your dog’s documents were processed and sent from our side. Unfortunately, international mail and registration processes (like AKC) can sometimes be slower or things may get lost on the way, which might be what happened here.
Of course, we want to fix this for you as quickly as possible!
Please email us at [email protected]
with your name and your dog’s name, and we’ll resend everything we can and help you with any missing paperwork immediately.
Please give Onyx a big hug for us!
Kind regards,
Nelli
TomKings
TomKings French Bulldog Kennel - New York 回复2025-10-08
Dear Jane,
Thank you so much for your kind words! It truly means the world to us. We’re so happy to hear that everything worked out smoothly with Brie’s transport, she’s such a sweetheart! Knowing she’s loved and happy makes our day. Thank you again for recommending us and for being part of the TomKings family!
Warm regards,
Lilla
TomKings
TomKings French Bulldog Kennel - New York 回复2025-09-23
Dear Cheryl,
Your words truly touched our hearts!
Hearing that Sherman is everything you hoped for, means so much to us. We remember his little face so well, and it brings us real joy to know he’s now surrounded by love, cuddles, and a family that adores him.
Thank you for your kind words about our process and team. We put so much heart into every step, from sending those little update videos to making sure every detail is just right. To see it all come full circle with families like yours, it’s the best reward we could ever ask for.
Please give Sherman a kiss from all of us, and let him know we miss him already. You’ll always be part of the TomKings Family, and we’re so grateful you found your way to us.
Warm regards,
Lilla
J
Justin · 写过 1 条评价 · 体验于 2025-08-01 ·
★★★★★
他们确实是最好的
他们确实是最棒的。从头到尾。真正的精英,值得每一分钱。
谢谢你!
TomKings French Bulldog Kennel - New York 回复2025-09-23
Dear Justin,
Thank you so much for your amazing words!
It means the world to us that you felt the TomKings experience was truly worth it , we put our hearts into every step, and hearing this makes it all worthwhile.
Sending love to you and your little Frenchie!
Warm regards,
Lilla
TomKings French Bulldog Kennel - New York 回复2025-09-23
Thank you so much for your kind words and for sharing your honest feedback. We’re over the moon to hear that Zimba is doing so well!
You're absolutely right, those first days can be tough emotionally, and we truly appreciate you bringing this up. A blog on this topic is a great idea, and we'd love to involve you in it!
Thanks for being part of the TomKings Family, and for giving Zimba such a loving home!
Warm regards,
Lilla
TomKings French Bulldog Kennel - New York 回复2025-08-27
Dear Katy,
Thank you so much for your sweet words, they absolutely made our day! We’re over the moon to hear how well Nico is doing and how quickly he became part of your family. Nico sounds like an absolute star, and we’re so happy you chose us to be part of his story!
Sending big hugs and belly rubs to your smart little guy!
Warm regards,
Lilla
TomKings
TomKings French Bulldog Kennel - New York 回复2025-08-27
Dear Arturo,
Thank you so much for your kind words! It means a lot to us to have you not only as a loving home for Chanel and Valentino, but also as a true partner on this journey! Supporting fellow passionate Frenchie lovers is one of the most rewarding parts of what we do!
Sending hugs to you and belly rubs to the pups!
Warm regards,
Lilla
TomKings
TomKings French Bulldog Kennel - New York 回复2025-08-25
Dear Tracy,
Thank you very much for your continued trust in TomKings, adopting four puppies from us is the highest compliment we could receive!
We’re truly grateful for your kind words and pleased to hear that each experience has been smooth, well-informed, and supported throughout. Knowing that all of your puppies have met and even exceeded your expectations is incredibly rewarding for our entire team!
It’s a privilege to be part of your journey, and we remain committed to being by your side every step of the way!
Warm regards,
Lilla
TomKings
TomKings French Bulldog Kennel - New York 回复2025-08-25
Dear Crystal,
Thank you so much for your lovely message! It truly warmed our hearts! Hearing about Mallory and the joy she’s brought into your life (not to mention her adorable litter of 8!) puts the biggest smile on our faces!
Feeling a bit nervous at first is completely natural! We’re just so grateful for your trust and so happy to hear that your experience with us was a positive one from the very beginning.
We can’t wait to be a part of your journey again when the time comes for your next furry family member, Mallory’s future companion is already lucky!
Warm regards,
Lilla
TomKings
TomKings French Bulldog Kennel - New York 回复2025-08-25
Dear Cathy,
Thank you so much for your kind words! We’re so happy to hear that your first day with your little girl is going so well, sounds like the perfect combo!
It’s wonderful to know the prep materials helped you feel ready! We’re always here for you as your journey together unfolds! Enjoy every moment of these first magical days!
Warm regards,
Lilla
TomKings
TomKings French Bulldog Kennel - New York 回复2025-08-25
Dear Helen,
Thank you so much for your heartwarming review! It makes us so happy to hear about your beautiful TKK trio, Lola, Winnie Loo, and little Tilly! We can just picture them bringing joy and smiles wherever they go, especially on their little country getaway.
It means the world to us to know they’re healthy, happy, and so deeply loved. You’re giving them such a wonderful life, and we’re honored to have played a part in bringing them into your family.
Wishing you all the best with the move, and many more cuddles, zoomies, and sweet moments with your girls!
Warm regards,
Lilla
TomKings