发送了错误的物品
我收到了错误的商品，然后不得不将包装运回并支付打印标签的费用。公司的政策是等到他们收到退货后再发送替换品，即使这本来就是他们的错。客户服务能够解决问题，但仍然需要至少一周的时间。
Tooldom 回复2023-12-29
Thank you for the feedback. We're so disappointed that your shopping experience with us did not go smoothly. We've looked into this matter to see exactly what happened on our end and discovered a stock issue that has been corrected. We're also sorry to hear that you had trouble with the return process. Our policy is to provide a prepaid return shipping label that does not have any associated printing fees and we can also schedule a carrier to pick the item up if requested. We are pleased you received your correct item so quickly and we appreciate your allowing us the opportunity to correct our error. Thank you. Tooldom.com