TopArchery is committed to bows and arrows equipment, specializes in both traditional and modern recurve bows. TopArchery also developed archery accessories, shooting gear production lines to make customer have one-stop shopping experience in our store.
Reviewers had a great experience with this company. Customers frequently praise the exceptional product quality, noting the gorgeous finish, smooth draw, sturdy arrows, and overall impressive performance. Consumers also highlight the remarkably fast shipping times and incredibly helpful customer support team that readily answers questions and provides great advice.
Some reviewers were not happy with certain order experiences, mentioning missing tracking details, difficulties when attempting returns for damaged items, or confusing product parts. A few people also noted that certain included accessories might not be ideal for target practice or lacked specific mounting points for extra attachments.
Customer service does not exist. Product has been in transit for 21 days as of 7/23/24.
TopArchery 回复2024-08-22
Hi Hank,
Hope you are well!
This air parcel arrived in the US in 10 days, the local postal delayed processing and delivered for you after 11 days.
We have been communicating with you by email about the logistics information of this parcel, we are sorry for bringing you a bad shopping experience and look forward to providing you with better service.
Any questions feel free to contact [email protected]
Best regards,
Julia L.
There were issues with the delivery, and my bow and arrows came without full directions to put the bow together.
TopArchery 回复2024-08-22
Hi Sarah,
Hope you are well!
There are installation instructions for this bow in the box, and there are video installation instructions for the bow sight and arrow rest. We have communicated about this via email.
Any questions feel free to contact [email protected]
Best regards,
Julia L.
Shipping takes Forever! I still haven’t recovered my third shipment. I emailed customer service several days ago, but they haven’t responded.
TopArchery 回复2024-08-22
Hi MAX,
Hope you are well!
Due to international aviation restrictions on archery equipment, we have sent 3 packages for you.
We have been communicating the tracking information of these 3 packages via email.
Look forward to providing you with better products and services.
Any questions feel free to contact us.
Best regards,
Julia L.
I placed an order online and didn't realize the order was coming from China and didn't have time to wait before my child's archery camp. I tried to cancel the order and was negotiated to keep the order for extra equipment. When the bows arrived they didn't even have arrow rest and the extra equipment wasn't present. I ended up buying another bow from Bass pro Shop for my son and it works great.
TopArchery 回复2024-08-22
Hi Bailey,
Hope you are well!
We apologize for the bad shopping experience and look forward to providing you with better products and services.
Any questions feel free to contact [email protected]
Best regards,
Julia L.
At first my order got lost or misplaced or…who knows. I got an order confirmation but never a shipment notice. I emailed customer service, got a very quick response, and the situation was corrected in no time.
We are happy with the product, but after ordering, I got an email saying my entire order had shipped and listed the things in the order with the tracking number when in fact only ONE of my items shipped. So when it got here I had to contact customer service who gave me 2 tracking numbers and a special app to download but the app never updated the tracking so I still had no idea where things were and it took about a month for the other items to show up. All boxes were damage while shipping, should be harder boxes for protecting the contents better because the arrows we ordered all have BENT FLETCHINGS!!! Not happy. Will not be ordering from here again.
TopArchery 回复2024-07-15
Hi Jackie,
Hope you are well!
We apologize for the bad shopping experience.
We communicated this issue via email and look forward to providing you with better products and service.
Appreciate your understanding and patience.
Best regards,
Julia L.
I only got to use the bow 2 weeks before it delaminated
TopArchery 回复2024-08-22
Hi Thomas,
Hope you are well!
This bow handle material is made of maple laminate and cannot be fitted with a bow sight.
You drilled 2 holes in the bow handle, which can easily cause the bow handle to break.
We communicated this issue to you via email and reissued you a new bow handle.
Any questions feel free to contact us.
Best regards,
Julia L.
Hi Gil,
Hope you are well!
Sorry to bring you a bad shopping experience.
We have communicated this issue with you via email and look forward to providing you with better products and services.
Appreciate your understanding and patience.
Best regards,
Julia L.
The bow & arrows were great. But the second bow string I purchased was the wrong size. It was a birthday present for my son. They had a blast this last weekend, trying it out. Wish the spare string was right.
A week went by after purchase was made on website when I got an email saying they were out of stock
TopArchery 回复2024-07-15
Hi Jeff,
Hope you are well!
We have communicated this issue via email and provided you with the best discount. Look forward to providing you with better products and services.
Appreciate your understanding and patience.
Best regards,
Julia L.
I ordered a 62" top archery hunting bow ,it is very accurate at any yardage it shoots just as good if not better than a 1000$ custom bow . And that is the bottom line truth just try one you probably will be sick you bought a custom bow for 1000$ +.
The company sells an outstanding bow, given that I bought two 60" recurve takedowns and extra limbs. The workmanship is great, they shoot well, the engineering is superior as the units stay tightly intack through repeated shooting. I would like to see their tracking method improve, it is rather vague until the product gets on American soil. Two weeks from China to USA, SC both orders.
Nice arrow tips, but stangely very slow to arrive.
TopArchery 回复2024-08-22
Hi Timothy,
Hope you are well!
This air parcel has been delivered for 14 days. We look forward to providing you with better products and services.
Any questions feel free to contact us.
Best regards,
Julia L.
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