# Tougher Than Tom 评价与评分 > 来源: OK.one — https://ok.one/review/tougherthantom.com - 域名: tougherthantom.com - 分类: 家庭服务 - 综合评分: 3.4 / 5 (60 条评价) - 评分分布 5→1 星: 55% / 2% / 5% / 7% / 32% - 所在地: United States · Austin - 数据更新: 2026-08-10 Tougher Than Tom（tougherthantom.com）在 OK.one 的综合评分为 3.4 分（满分 5 分），基于本站收录的 60 条用户评价，属于家庭服务分类，口碑一般。评价两极分化：57% 给出 4 星及以上，同时 32% 打了 1 星；商家回复了 100% 的差评。数据最后更新于 2026-08-10。 ## 最新评价(第 1/3 页) ### ★★★★★ 比汤姆还要坚强 - Virginia Volpe · 2026-08-03 我对尝试 FB 上推广的新事物持怀疑态度，但我想让你知道你的产品超出了我的预期。今年夏天到目前为止，我只见过一只蚊子，那是在六月初。 早上我们可以坐在外面享受咖啡，而不用点燃有臭味的蜡烛或熏香来驱赶它们。 因为奥斯汀这里太热了，我必须在四个星期的周期中加满水，但这没关系。这是不与蚊子打交道的一个很好的权衡。 非常感谢！ > 商家回复 (2026-08-04): Thank you so much, Virginia! We’re so happy to hear Tougher Than Tom exceeded your expectations. Morning coffee outside without mosquitoes or smelly candles sounds like a win to us. Austin heat definitely does not play around, so topping off the water during the cycle is a great way to keep the traps going. We truly appreciate you giving us a try and taking the time to share your experience. Best regards, Tougher Than Tom Customer Care Team ### ★☆☆☆☆ 我读过很多评论 - Kevin LaCroix · 2026-08-03 我读过很多评论。我讨厌给这个 1 星，但该产品根本不起作用。我想每个得到它的人都希望它能发挥作用并且不再有蚊子。所以产品不起作用，但客户服务非常好。他们似乎知道该产品有其缺陷。也许会有所改善。 > 商家回复 (2026-08-04): Hi Kevin, Thank you for your honest feedback. We’re sorry Mosquito TNT did not work as expected for you, and we understand how disappointing that is when you were really hoping for better results. We’re glad to hear our customer service team was able to help, and we truly appreciate you recognizing their support. While results can vary depending on setup, placement, weather, and mosquito activity in the area, we’re always working to improve and help customers get the best possible outcome. We appreciate you giving Tougher Than Tom a try. Best regards, Tougher Than Tom Customer Care Team ### ★★★★★ 我是蚊子最爱的人 - Sabra Gondeck · 2026-08-02 我是蚊子最爱的人。我已经尝试过市场上的所有产品。对于蚊虫叮咬、瘙痒和肿胀没有任何帮助。 我很犹豫，但我决定尝试一下比汤姆更坚强。它是一个游戏规则的改变者。我买了灯、鱼饵和喷雾。我喜欢这一切。不再有蚊子，不再被叮咬！我永远不会使用其他产品。我是终身客户。 > 商家回复 (2026-08-03): Thank you so much, Sabra! We absolutely love hearing this. Mosquitoes always seem to have their favorite person, so we’re really happy Tougher Than Tom has made such a big difference for you. It’s wonderful to hear that the lamp, bait, and spray are all helping you enjoy your space without the bites. We truly appreciate your trust and are so grateful to have you as a customer. Best regards, Tougher Than Tom Customer Care Team ### ★☆☆☆☆ 它不起作用 - Kaye Dickie Veazey · 2026-07-31 这些诱饵已经在我家的四个角落挂了两周，而我的院子里仍然充满了蚊子。这些诱饵捕获了黄蜂和虫子，但没有捕获蚊子。每天晚上，我进屋都会被 2-4 次蚊子叮咬。它不起作用。 （即使它有效，我也会抱怨产品的运输时间太长。） > 商家回复 (2026-07-31): Hi Kaye, We’re truly sorry to hear Mosquito TNT did not work as expected for you. We understand how disappointing it is to give the traps time to work and still continue dealing with mosquitoes in your yard. While the traps are designed for mosquitoes, other insects may occasionally enter depending on placement and the surrounding environment. That said, we’d really like the opportunity to review your setup and order details so we can better understand what happened and help with the next steps. Regarding shipping, your order was placed with our standard shipping option, which has an estimated delivery timeframe of 5 to 7 business days, and your package was delivered on June 28. We also offer expedited shipping for $9.95 for future orders when a faster delivery option is needed. We’ll reach out directly so our team can look into this further and assist you. Best regards, Tougher Than Tom Customer Care Team ### ★★☆☆☆ 第一次没成功 - Cliff Kaye · 2026-07-30 第一次没用，但客户服务很棒，他们又给我寄了一组数据包让我尝试，其中的说明与纸上的说明略有不同。 两天前我刚刚又把陷阱挂了一遍。 我们会看看会发生什么。 > 商家回复 (2026-07-31): Hi Cliff, Thank you for giving the traps another try, and we’re glad our team was able to assist you! Since you rehung them two days ago, please allow a little more time for the bait to activate. In the meantime, could you send us a few photos showing where the traps are currently placed? We’d be happy to review the setup and make sure they are positioned for the best possible results. We look forward to hearing how they perform! Best regards, Tougher Than Tom Customer Care Team ### ★★★★★ 比汤姆还强的是一流公司…… - Karen C. · 2026-07-30 比汤姆更强是一家服务周到、快捷的一流公司。他们回复消息/电子邮件的速度很快！他们的产品有效，我可以向你保证！我讨厌喷洒合成毒药来驱除蚊子。 TNT 的工作不会损害我们的野生动物和生态系统。谢谢你！ > 商家回复 (2026-07-31): Thank you so much, Karen! We truly appreciate your kind words. We’re so glad to hear Mosquito TNT is working well for you and that our team was able to help quickly. We also love that you chose a solution that fits your preference for avoiding harsh sprays around your yard and wildlife. Thank you again for trusting Tougher Than Tom and for taking the time to share your experience. Best regards, Tougher Than Tom Customer Care Team ### ★★★★★ 我发现唯一可以在我后院使用的东西。 - Justin Howell · 2026-07-30 第一份订单缺少一个混合包。 他们提出再寄一份，但我告诉他们等一下，我会看看是否要重新订购。 我重新订购了，他们包括了额外的数据包。 我重新订购了，因为这有效。这是我们经历过的最有蚊子的夏天。 而且我们下了很多雨，所以我预计情况会很糟糕。我之前已经尝试过一切。这有效！我确实偶尔看到过，但不再有 6-8 群。 > 商家回复 (2026-07-31): Thank you so much, Justin! We’re so happy to hear Mosquito TNT has made such a big difference in your backyard. Best mosquito summer ever is exactly what we love to hear, especially with all that rain trying to make things worse. We also appreciate you giving us the chance to make the missing packet right with your reorder. Thanks again for trusting us and for sharing your experience! Best regards, Tougher Than Tom Customer Care Team ### ★★★★★ 客户服务很棒 - Mark Koski · 2026-07-28 客户服务很棒，他们真的很关心客户是否满意。希望该产品能够发挥作用，但最终没有成功。 谢谢你做了你认为正确的事。非常感谢！ > 商家回复 (2026-07-29): Hi Mark, Thank you for your kind words about our customer service. We’re glad our team was able to help, though we’re sorry Mosquito TNT did not give you the results you were hoping for. Your order has been reviewed, and your refund has been processed. You should receive a refund confirmation by email, and the funds should appear back on your original payment method within the usual processing timeframe, depending on your bank or card issuer. We appreciate you giving Mosquito TNT a try. Best regards, Tougher Than Tom Customer Care Team ### ★★★★★ 出色的产品和客户服务！！！ - Pete Cinalli · 2026-07-28 与公司打交道的整个过程都是一次美妙的经历！ 我已经使用该产品大约一个月了，它已经产生了巨大的影响！ 事实上，我订购了更多，以扩展到我院子的更多地方，因为它效果很好。 我也有一个问题，他们的客户服务团队的响应速度让我感到震惊。 我强烈推荐该产品和这家公司。 他们显然关心他们的客户！ > 商家回复 (2026-07-29): Thank you so much, Pete! We’re thrilled to hear Mosquito TNT has already made such a great impact in your yard. It means a lot that you came back for more and that our team was able to help quickly when you reached out. We truly appreciate your kind words and your recommendation. Best regards, Tougher Than Tom Customer Care Team ### ★☆☆☆☆ 根本不起作用，当我尝试时...... - Shea Miller · 2026-07-24 根本不起作用，当我尝试退款时却无法联系到他们 我于 2026 年 6 月 26 日通过您的网站向您发送了电子邮件。生成电子邮件。 我将通过您提供的电子邮件地址向您发送详细信息。 > 商家回复 (2026-07-24): Hi Shea, We’re very sorry to hear Mosquito TNT did not work as expected for you. We tried locating your previous outreach, but we were not able to find any messages from you on our end. Our support team is always available at support@tougherthantom.com, and we’d be happy to review your case and help with the next steps. Please reply to the Trustpilot information request with your order details so we can look into this for you. **UPDATE** Your order has now been fully refunded. For the fastest assistance in the future, we recommend contacting our support team using the same email address associated with your order so we can quickly locate your purchase and communication history. We appreciate the opportunity to clarify what happened and make this right. Best regards, Tougher Than Tom Customer Care Team ### ★★★★★ 客户服务非常敏感…… - scott werner · 2026-07-23 当我通过电子邮件表达疑虑时，客户服务非常敏感且乐于助人。 5 星回应并提供解决方案。 > 商家回复 (2026-07-24): Thank you so much, Scott! We’re glad our team was able to respond quickly and help with a solution. That’s exactly what we aim for, and we truly appreciate you taking the time to share your experience. Best regards, Tougher Than Tom Customer Care Team ### ★★★★☆ 产品不起作用，但公司很棒 - Michael Antonino · 2026-07-22 更新;一周后，公司给我回复退款。 所以他们真的很想把事情做好。 我没有在他们的产品上取得任何成功，但读到过其他人的成功。 他们的关心和跟进给我留下了深刻的印象。 该产品对我不起作用。 仔细地按照他们的指示去做，我的陷阱什么也没抓到。 如果鱼饵不好，我会额外订购并在下个月重新设置。 他们又一无所获。我住在南卡罗来纳州默特尔比奇，六月和七月使用过它们。 我写信给该公司，他们声称他们会纠正这一问题。 他们做到了！ > 商家回复 (2026-07-22): Hi Michael, Thank you for updating your review. We’re sorry Mosquito TNT did not end up being the right fit for your yard, but we truly appreciate you giving us the chance to make it right. Customer care matters a lot to us, and we’re glad we were able to help resolve this for you. Best regards, Tougher Than Tom Customer Care Team ### ★☆☆☆☆ 产品不起作用。公司从未回复我的电子邮件 - Tim · 2026-07-21 我在院子周围放置了 8 个陷阱，并严格遵循指示。他们外出两周了，没有发现蚊子。陷阱内的液体开始发霉。我通过他们支持页面上的消息和电子邮件多次联系该公司...没有回复，什么也没有，什么也没有！ > 商家回复 (2026-07-21): Hi Tim, We’re very sorry to hear about your experience and for any frustration this has caused. We have replied to each message we received from you since July 14 and have been trying to troubleshoot your case, but it looks like we have not received a response back on your end. It is possible our emails are not reaching your inbox properly. Could you please confirm if you received the email we sent today? You may also want to check your spam or junk folder, just in case our replies were filtered there. We want to make sure we can continue helping you and get this resolved. Best regards, Tougher Than Tom Customer Care Team ### ★☆☆☆☆ 哑的 - Benjamin Michael · 2026-07-21 捕捉除蚊子之外的所有其他飞行和爬行的昆虫。充满了黄蜂、蚂蚁和阳光下的其他一切，却没有一只蚊子。干得好，伙计们 > 商家回复 (2026-07-22): Hi Benjamin, we’re sorry to hear Mosquito TNT didn’t give you the results you were expecting. While the traps are designed for mosquitoes, other insects may occasionally enter depending on placement, nearby activity, and the surrounding environment. That said, we understand how frustrating it is to see that without noticing an improvement in mosquito activity. Please reply to the Trustpilot information request so we can locate your order, review your case, and help with the next steps. **UPDATE** We were able to locate your order, and your refund has been processed. You should receive a refund confirmation by email, and the funds should appear back on your original payment method within the usual processing timeframe, depending on your bank or card issuer. We appreciate you giving the product a try, and we’re sorry it was not the right fit for your yard. Best regards, Tougher Than Tom Customer Care Team ### ★★★☆☆ 没有吸引蚊子，但确实…… - Bill Marion · 2026-07-20 没有吸引蚊子，但确实吸引了苍蝇 > 商家回复 (2026-07-20): Hi Bill, We’re sorry to hear Mosquito TNT didn’t give you the results you were hoping for. While the traps are designed for mosquitoes, other insects may occasionally end up inside depending on the environment and placement. We’d like to take a closer look and help with next steps. We’ll reach out directly for more details so our team can review your setup and assist further. Best regards, Tougher Than Tom Customer Care Team ### ★☆☆☆☆ 我对这个产品感到非常兴奋…… - Elly Whitenack · 2026-07-18 在阅读了大量正面评论后，我对这个产品感到非常兴奋。不幸的是，这对我们的蚊子问题没有任何帮助。我完全按照设置说明进行操作，甚至使用即时读取温度计来确保水温完美。我收到陷阱的那天就把它们挂起来了。从3开始，因为我们的院子不是很大。 2周后蚊子减少0。我联系了客户服务人员，他们建议我挂第四个陷阱。我非常希望它能发挥作用，所以我听从了他们的建议，挂了第四个陷阱。 没有帮助。我还是得给我的孩子涂驱虫剂，每次出门都要点一炷香，这样才有机会不被咬。太糟糕了。现在我的订单超出了他们的 30 退款保证，因为我必须等待 2 周才能让第四个陷阱生效。浪费钱。 > 商家回复 (2026-07-20): Hi Elly, We’re really sorry to hear Mosquito TNT didn’t work out for your yard. We understand how disappointing that is, especially when you followed the setup carefully and were hoping for relief for your family. We also understand your concern about the timing. We’ll reach out to you directly so our team can review your order details and see how we can best assist from here. Best regards, Tougher Than Tom Customer Care Team ### ★★★★★ 我对产品有疑问 - Taubs. · 2026-07-18 我对产品进行了询问，并在两个小时内得到了答复。 很棒的服务。 > 商家回复 (2026-07-21): Thank you so much, Taubs! We’re glad we could get back to you quickly and help with your product question. Amazing service is always the goal, so we truly appreciate you taking the time to share this. Best regards, Tougher Than Tom Customer Care Team ### ★★★★★ 优秀产品 - Melinda C · 2026-07-16 优秀的产品！多年来，我们（每年夏天）一直在与攻击性蚊子打交道，并尝试了一切方法。 《比汤姆更坚强》确实有效，蚊子数量显着下降。感谢您把院子和花园还给我们！ > 商家回复 (2026-07-17): Thank you so much, Melinda! We’re thrilled to hear Mosquito TNT has made such a big difference for your yard and garden. Getting outdoor time back is exactly what we love to hear. Please keep us posted on how things continue to progress, and if you ever have questions or need tips along the way, we’re always happy to help. Best regards, Tougher Than Tom Customer Care Team ### ★☆☆☆☆ 这东西就是个笑话 - Amber Merchand Merriman · 2026-07-16 我在六月订购时尝试过。已经一个月了，我去更换里面的东西，杯子里面的气味是我闻过的最难闻的东西，而且它沾到了我的手上。那里有某种霉菌，里面没有蚊子，只有一只黄蜂和几只苍蝇。我甲板上的另一个杯子里也没有蚊子，这对我来说根本不起作用。当我把杯子拿下来时，我被咬了。这是浪费金钱，因为您只有 30 天的时间才能拿回退款。显然他们不支持他们的产品，否则他们会允许整整两个月。我想要全额退款。我的订单号是518180。 > 商家回复 (2026-07-17): Hi Amber, We’re very sorry to hear Mosquito TNT did not work as expected for you. Your order is still within our 30-day money-back guarantee window, so we have gone ahead and issued your refund. You should receive a refund confirmation by email, and the funds should appear back on your original payment method within the usual processing timeframe, depending on your bank or card issuer. Regarding the 30-day window, Mosquito TNT is designed to be set up as soon as the order is received. Once placed correctly, the traps can take up to 14 days to start showing noticeable results, which is why our money-back guarantee is based on 30 days from delivery. This gives time for setup, activation, and results while still allowing customers to reach out if it does not work for their yard. Several factors can affect performance, including placement, shade, water level, heat, evaporation, and whether the bait has been active for too long. Mold, film, or strong odor can also develop as part of the fermentation process, especially in warm weather or after the bait has been sitting for several weeks. We understand this was not the experience you expected, and we’re sorry for the inconvenience. Thank you for giving Mosquito TNT a try. Best regards, Tougher Than Tom Customer Care Team ### ★★★★★ 优质的客户服务 - Mark · 2026-07-16 当我缺少一包诱饵时，客户服务非常有帮助。我昨天刚刚安装了它，所以我需要确定该产品在我的院子里的效果如何。 > 商家回复 (2026-07-17): Thank you so much, Mark! We’re glad our customer service team was able to help get everything sorted out. Now the real test begins in the yard. Please keep us posted on how things progress. If possible, send us a few photos of the trap placement as well. We’d be happy to review the setup and share any recommendations to help you get the best results. As always, we’re here to help if you have any questions along the way. Best regards, Tougher Than Tom Customer Care Team --- - 全部评价与筛选: https://ok.one/review/tougherthantom.com - JSON 接口: https://ok.one/api/companies/tougherthantom.com - 评分口径与数据来源: https://ok.one/methodology/