# Track718一站式查询平台 评价与评分

> 来源: OK.one — https://ok.one/review/track718.eu

- 域名: track718.eu
- 分类: 商业服务
- 综合评分: 1.0 / 5 (146 条评价)
- 评分分布 5→1 星: 0% / 1% / 0% / 0% / 99%
- 所在地: China
- 数据更新: 2026-10-25

Track718一站式查询平台（track718.eu）在 OK.one 的综合评分为 1.0 分（满分 5 分），基于本站收录的 146 条用户评价，属于商业服务分类，口碑较差。99% 的评价为 1 星，差评比例偏高；商家回复了 63% 的差评；近 12 个月新增 54 条。数据最后更新于 2026-10-25。

## 最新评价(第 1/8 页)

### ★☆☆☆☆ SCAMMERS
- Noname · 2026-10-02

SCAMMERS, I wish the orga an eternity of pain 

> 商家回复 (2026-10-08): Dear ,

Thank you for sharing your experience with us on Trustpilot. Your feedback is incredibly valuable.

It is clear that the payment for the purchased goods was not made on our website, and we were merely given a free tool to track your movements.

As a reminder, TRACK718 is a package tracking platform. We aggregate global logistics information to provide tracking services, but we are not the courier company responsible for delivery or the seller who shipped the item. Specific issues regarding the shipping process need to be handled by the corresponding carrier or seller. We will do our best to investigate the tracking details for you and inform you of the relevant carrier information and suggested next steps.

To help us investigate your tracking issue faster and more accurately, please fill out the information below.
https://forms.gle/edkqbeiPgdATs3pZA

I'm so glad your problem has been solved.

Sincerely,
The TRACK718 Team

### ★☆☆☆☆ I haven't received my parcel even…
- Weronika Pawlak · 2026-09-20

I haven't received my parcel even though the status is as delivered 

> 商家回复 (2026-09-21): Dear ,

Thank you for sharing your experience with us on Trustpilot. Your feedback is incredibly valuable.

It is clear that the payment for the purchased goods was not made on our website, and we were merely given a free tool to track your movements.

As a reminder, TRACK718 is a package tracking platform. We aggregate global logistics information to provide tracking services, but we are not the courier company responsible for delivery or the seller who shipped the item. Specific issues regarding the shipping process need to be handled by the corresponding carrier or seller. We will do our best to investigate the tracking details for you and inform you of the relevant carrier information and suggested next steps.

To help us investigate your tracking issue faster and more accurately, please fill out the information below.
https://forms.gle/edkqbeiPgdATs3pZA

I'm so glad your problem has been solved.

Sincerely,
The TRACK718 Team

### ★☆☆☆☆ This site is inadvertently enabling Chinese and other thieves to steal money with fictional tracking updates.
- Richard LB · 2026-09-05

This site is inadvertently enabling Chinese and other thieves to steal money.  It allows spoofed tracking and non-existent tracking numbers. When these tracking numbers are used on any other aggregate postal tracking sites you're told they do not exist.  It is therefore most peculiar that tracking numbers given only work exclusively on Track718.

Although this site in not directly involved in the selling process, it is still enabling scammers and thieves to send duped customers fictional tracking and delivery updates. Unfortunately, Track718 does not seem to take any action to stop the use of fraudulent tracking and delivery updates on its delivery update system.

At least I used PayPal for payment and got an immediate full refund for non-delivery of goods ordered. Goods which have never arrived but according to Track718 were delivered on 4 September 2026.

Track718's system is, as far as I'm concerned, very unreliable and untrustworthy when it comes to truthful and accurate tracking of postal items.

> 商家回复 (2026-09-07): Dear ,

Thank you for sharing your experience with us on Trustpilot. Your feedback is incredibly valuable.

It is clear that the payment for the purchased goods was not made on our website, and we were merely given a free tool to track your movements.

As a reminder, TRACK718 is a package tracking platform. We aggregate global logistics information to provide tracking services, but we are not the courier company responsible for delivery or the seller who shipped the item. Specific issues regarding the shipping process need to be handled by the corresponding carrier or seller. We will do our best to investigate the tracking details for you and inform you of the relevant carrier information and suggested next steps.

To help us investigate your tracking issue faster and more accurately, please fill out the information below.
https://forms.gle/edkqbeiPgdATs3pZA

I'm so glad your problem has been solved.

Sincerely,
The TRACK718 Team

### ★☆☆☆☆ Disgusting take £2.99 yes it's not…
- Forever Furry Faces By TJR · 2026-08-10

Disgusting take £2.99 yes it's not much, to some it is, fake, FAKE! thieves!traced all the way to out for delivery stay well clear of this its taught me a lesson to read reviews in future !!!!!

> 商家回复 (2026-08-10): Dear ,

Thank you for sharing your experience with us on Trustpilot. Your feedback is incredibly valuable.

It is clear that the payment for the purchased goods was not made on our website, and we were merely given a free tool to track your movements.

As a reminder, TRACK718 is a package tracking platform. We aggregate global logistics information to provide tracking services, but we are not the courier company responsible for delivery or the seller who shipped the item. Specific issues regarding the shipping process need to be handled by the corresponding carrier or seller. We will do our best to investigate the tracking details for you and inform you of the relevant carrier information and suggested next steps.

To help us investigate your tracking issue faster and more accurately, please fill out the information below.
https://forms.gle/edkqbeiPgdATs3pZA

I'm so glad your problem has been solved.

Sincerely,
The TRACK718 Team

### ★☆☆☆☆ Sorry one star is the lowest grade for…
- Geoff · 2026-08-07

Sorry one star is the lowest grade for this cvompany which is a total scam. Non existewnt goods shown to be tracked through non existing stages to a non existing location If you see them involved run a mile

> 商家回复 (2026-08-10): Dear ,

Thank you for sharing your experience with us on Trustpilot. Your feedback is incredibly valuable.

It is clear that the payment for the purchased goods was not made on our website, and we were merely given a free tool to track your movements.

As a reminder, TRACK718 is a package tracking platform. We aggregate global logistics information to provide tracking services, but we are not the courier company responsible for delivery or the seller who shipped the item. Specific issues regarding the shipping process need to be handled by the corresponding carrier or seller. We will do our best to investigate the tracking details for you and inform you of the relevant carrier information and suggested next steps.

To help us investigate your tracking issue faster and more accurately, please fill out the information below.
https://forms.gle/edkqbeiPgdATs3pZA

I'm so glad your problem has been solved.

Sincerely,
The TRACK718 Team

### ★☆☆☆☆ Scammers.
- ANITA CASSERLY · 2026-07-17

Scammers.
Waited ages for items & tracked everyday. I then get an email saying it's been delivered to mailbox. Well I've received nothing & not even proof of delivery. Plus the items are far to big for the mailbox. So angry. They don't even help you. It's disgusting. I can't believe that I've had updates from china & it should have arrived on the 9/7/26 to my town & everyday I was told out for delivery. 
This shipping platform company is a massive scam. 
Shame on you all.

> 商家回复 (2026-08-06): Hello,

This is TRACK718 service team, thanks for reaching out.

TRACK718 is just a logistics information tracking website/application that only provides you with free online freight tracking. We are not a transportation company or your seller,

If the tracking information of the package has not been updated for a long time or if you want to know the delivery time, we suggest that you directly contact your shipping company for more information.

If you are unsuccessful in contacting the courier, you can ask your seller for help. Maybe they have the available contact info of your couriers.

Thanks and have a good day!
TRACK718

### ★☆☆☆☆ scam or used by scammers.
- Bluexm · 2026-06-30

scam or used by scammers.
The pseudo tracking is totally fake

> 商家回复 (2026-08-06): Hello,

This is TRACK718 service team, thanks for reaching out.

TRACK718 is just a logistics information tracking website/application that only provides you with free online freight tracking. We are not a transportation company or your seller,

If the tracking information of the package has not been updated for a long time or if you want to know the delivery time, we suggest that you directly contact your shipping company for more information.

If you are unsuccessful in contacting the courier, you can ask your seller for help. Maybe they have the available contact info of your couriers.

Thanks and have a good day!
TRACK718

### ★☆☆☆☆ ⚠️ FAKE DELIVERY SCAM
- Jay Huang · 2026-06-25

⚠️ FAKE DELIVERY SCAM: Track718 (Fake Luggage Store)DO NOT BUY FROM WEBSITES USING THIS EMAIL OR TRACK718 TRACKING.

This is a fraudulent cross-border e-commerce operation. I ordered a carry-on luggage item, and they used a fake tracking platform called Track718 to upload completely fraudulent shipping updates.

The tracking eventually updated to "Delivered to mailbox." This is a complete scam for three undeniable reasons:

Physically Impossible: They claimed a large, full-sized carry-on luggage piece was dropped inside a standard 15x6x3 inch mailbox.

Video Proof: I have a 24-hour security monitor camera facing my front yard and mailbox. The camera proves that absolutely no delivery vehicle or postal worker ever approached my property on the alleged day of delivery.

Present at Home: I was physically at home the entire day of the supposed delivery. No one ever came.

When you confront their customer service, they will try to blame the logistics company and insist on keeping a "$15 shipping fee" from your refund. This is a deliberate tactic to steal your money for an item they never actually sent.

To other consumers: If you see this email address on your order confirmation, or if you are given a Track718 link, you have been scammed. Do not waste time negotiating a refund with them. Call your bank or credit card company immediately and report it as a fraudulent transaction to get a 100% chargeback.

> 商家回复 (2026-08-06): Hello,

This is TRACK718 service team, thanks for reaching out.

TRACK718 is just a logistics information tracking website/application that only provides you with free online freight tracking. We are not a transportation company or your seller,

If the tracking information of the package has not been updated for a long time or if you want to know the delivery time, we suggest that you directly contact your shipping company for more information.

If you are unsuccessful in contacting the courier, you can ask your seller for help. Maybe they have the available contact info of your couriers.

Thanks and have a good day!
TRACK718

### ★☆☆☆☆ Track718 and tik tok should be held…
- Michael Morgan · 2026-04-26

Track718 and tik tok should be held accountable for this scam every person on tik tok share the ad for 8 pairs of shorts for $24.99i removed tiktok  

> 商家回复 (2026-05-08): Thank you for sharing your experience, and I'm sorry to hear you feel this way. Let me address your concerns directly.

**First, please allow me to clarify that TRACK718 is NOT involved in selling any products, including the TikTok clothing deal you mentioned.** We are a **third-party shipment tracking platform that aggregates logistics data from various carriers worldwide**. We do not manage TikTok ads, fulfill orders, or handle payments.

**Here's what actually happens in cases like the TikTok "8 pairs of shorts for $24.99" scenario:**
- The scam originates with fraudsters placing advertisements on TikTok, not from TikTok itself nor from TRACK718.
- When a victim makes a purchase, the scam seller generates a fake tracking number and directs the customer to TRACK718—which we display as a tracking result.
- TRACK718's system simply reflects the data provided by the seller; it does not create, control, or verify the authenticity of that data.

**Regarding accountability:** While TikTok has systems to remove fraudulent ads, scam operators constantly adapt to bypass those controls. Your frustration is understandable, but the legal responsibility for the scam lies with the fake merchant who accepted your payment and generated false tracking information—not with the tracking interface itself.

**What you should do now:**
1. **Contact your bank or credit card company immediately** to dispute the charge.
2. **File a complaint with consumer protection authorities** in your country (e.g., FTC, Action Fraud in the UK).
3. **Report the ad on TikTok** using the platform's reporting functions for fraudulent content.

**To better assist consumers who encounter fraudulent sellers abusing our service, we provide a dedicated support resource for scam victims. You can access it here:**  
[https://forms.gle/edkqbeiPgdATs3pZA](https://forms.gle/edkqbeiPgdATs3pZA)

We want to help get your money back, but please understand we are not the scammer. The scheme begins with dishonest advertisers on social platforms and fake online stores. TRACK718 is simply the tracking tool they misuse, not the source of the fraud.

Sincerely,
TRACK718 Customer Support Team

### ★☆☆☆☆ Track718 scammer partner. 
- J B · 2026-04-19

Track718. How did you guys actually creat a fake website that gives fake updates to fake parcels. How much do you get paid by these scammers?  Because the entire country of America needs to know. 

> 商家回复 (2026-05-08): Thank you for your direct question. I want to give you an equally direct, honest answer—because you deserve clarity, not evasion.

**No, TRACK718 is not a "scammer partner." We do not create fake updates or fake parcels. We are never paid by scammers. In fact, scammers damage our reputation and cost us legitimate business.**

Let me explain exactly how this works, so you can see the real chain of blame.

### 1. TRACK718 is a legitimate tracking platform – not a fake website builder

We are a **third-party tracking aggregator**, operational since 2015. Our service connects with over 3,100 real carriers worldwide (UPS, FedEx, La Poste, China Post, etc.). Our job is to collect tracking data from *those carriers* and display it in one place.

We do **not** sell products, take payments, or handle deliveries. We are a **tool** – like a search engine for tracking numbers.

### 2. How scammers misuse our platform (and others like it)

Scammers create fake online stores (often on social media ads). When you order and pay, they generate a **fake tracking number** and enter false updates into their own system. They direct you to *our* site (or 17track, or others) and we simply display whatever information they fed in.

- We do **not** create those updates.
- We do **not** verify them – we cannot know if a tracking number is real or fake.
- We are **not** paid by scammers.

Think of it this way: If a scammer calls you using a phone, do you blame the phone company? No – the phone is just a tool. We are the same: a tool that criminals exploit.

### 3. How much do we get paid by scammers?

**Zero. Nothing. $0.**

We make money only from legitimate enterprise contracts and API usage fees. Fraudulent sellers do not pay us – they just abuse our free tracking service. Every time a scammer uses our platform, it makes us look bad and drives away honest customers. We have every incentive to stop them, and none to help them.

### 4. What you should actually do to stop these scams

Your anger is 100% justified – but it needs to be directed at the real criminals: the fake online stores, the social media platforms that run their ads, and the payment processors that take your money.

Here is your action plan:

- **Dispute the charge** with your bank or credit card company immediately. This is the only way to recover your money.
- **Report the seller** to the FTC (USA) at reportfraud.ftc.gov.
- **Report the ad** to the social media platform where you saw it (TikTok, Facebook, Instagram).

### 5. For additional help

We have put together a resource for scam victims:  
[https://forms.gle/edkqbeiPgdATs3pZA](https://forms.gle/edkqbeiPgdATs3pZA)

Please use it if you need guidance on filing disputes or complaints. We are not your enemy – we want the same thing you do: to stop scammers and help victims recover their money.

Sincerely,
TRACK718 Customer Support Team

### ★☆☆☆☆ If I could rate as a minus I would!
- Jill Hill · 2026-03-25

If I could rate as a minus I would!
Ordered a product in December 2025 and after a month I chased the company for an update as it stated the product had been delivered - it had not . After much back and forth I was advised it had been lost in transit and another product would be dispatched…we are now at the end of March and still nothing. Even the company keep churning out the same auto responses…”please be patient” HA!! What a joke

> 商家回复 (2026-03-27): Dear Customer,

Thank you for sharing your experience. I'm truly sorry to hear what you've been through – ordering in December 2025, being told in January your product was delivered when it wasn't, then promised a replacement, and now it's the end of March with nothing. The endless "please be patient" auto-responses you're receiving are not just frustrating, they are a deliberate tactic used by scammers to delay you until your ability to dispute the payment expires.

**Let me be very clear about our role in this situation, because it's important to understand where the fault lies:**

TRACK718 is **NOT the seller**. We are not the company you ordered from. We do not sell products, we do not handle payments, and we do not ship packages. We are a **third-party tracking platform** – a tool that collects tracking information from carriers and sellers and displays it for consumers.

The "delivered" status you saw on our site was information provided by the **seller** – the company you bought from. They created that fake tracking number, fed false updates into the system, and then claimed it was "lost in transit" to buy even more time. We simply displayed what they gave us. We did not create it, verify it, or control it.

**The "auto-responses" and "please be patient" messages are classic scam tactics.** They are designed to keep you hoping and waiting while your dispute window with your bank or payment provider closes. Legitimate companies do not string customers along for four months with no resolution.

**What you must do now – this is urgent:**

1. **Contact your bank, credit card company, or PayPal IMMEDIATELY.** Do not wait for the seller any longer. Dispute the charge. Tell them exactly what happened: you ordered in December 2025, the seller claimed delivery in January with fake tracking, then promised a replacement that never came, and now they only send auto-responses. This is a clear case of fraud.

2. **Do not accept any more promises from the seller.** Their goal is to keep you waiting past the deadline for chargebacks (typically 60–120 days depending on your payment method). Every day you wait reduces your chance of recovering your money.

3. **Report the seller** to consumer protection agencies in your country (such as Action Fraud in the UK, or the FTC in the US). Your complaint adds to the evidence that can help shut these operations down.

**For additional support and resources** on fighting scam disputes, you can visit this link:  
https://forms.gle/edkqbeiPgdATs3pZA

*(Note: I cannot access this specific form, but it may provide helpful guidance. You can also contact your bank directly for dispute assistance.)*

We are not your enemy. The people who deserve your anger are the scammers who created that website, took your money, and have been lying to you since December. We hope you are able to recover your money through your bank.

Sincerely,
TRACK718 Customer Support Team

### ★☆☆☆☆ Tracking no ST9980374457CD AND XY2387286876YX
- U waka Emeh · 2026-03-25

Tracking no. ST9980374457CD showed that it was delivered today at Londonderry, of which my address is Leicester??? The same company on 28/01/26 said my parcel tracking no XY2387286876YX was delivered while there was nothing delivered because someone was at home, this is fraudulent,  people should be extremely careful 

> 商家回复 (2026-03-27): Dear Customer,

Thank you for sharing this clear evidence of fraud. You have spotted two massive red flags that prove beyond doubt the tracking is fake:

1. **ST9980374457CD** – claimed delivery in **Londonderry**, but your address is **Leicester**.
2. **XY2387286876YX** – claimed delivery when someone was home and nothing arrived.

These aren't minor errors. They are deliberate lies created by the seller to make you believe a package was sent.

**Let me be very clear about our role:**

TRACK718 is **NOT the seller**. We are not the company that took your money. We do not sell products, handle payments, or ship packages. We are a **third-party tracking platform** – a tool that collects tracking information from carriers and sellers and displays it for consumers.

The fake delivery locations and false "delivered" statuses were provided by the **seller** – the website where you placed your orders. They created these fake tracking numbers, fed false data into the system, and used our platform to make their scam look real. We simply displayed what they gave us.

**What you must do now:**

1. **Contact your bank or credit card company IMMEDIATELY** – dispute both charges. Tell them the seller provided fake tracking with the wrong city (Londonderry vs Leicester) and claimed delivery when someone was home. This is strong evidence.

2. **Report the seller** to Action Fraud (UK) or your local consumer protection agency.

3. **Save all evidence** – screenshots showing the wrong delivery location will help your case.

For additional support and resources, you can visit:  
https://forms.gle/edkqbeiPgdATs3pZA

We are not your enemy. We hope you recover your money.

Sincerely,
TRACK718 Customer Support Team

### ★☆☆☆☆ SCAM SCAM SCAM!!
- jay thompson · 2026-03-06

SCAM SCAM SCAM!!! package was never delivered and theres no way to contact the seller. website was from tiktok called AERYVA don’t ever order from there. then track718 keeps trying to defend themselves saying they are not at fault, thats LAME and they are involved because they keep letting it happen ! i hope they get sued and shut this fake tracking website down !!!!

> 商家回复 (2026-03-14): Dear Customer,

Thank you for your review. I can feel your anger, and I don't blame you. You ordered from AERYVA on TikTok, you paid, your package never arrived, and you feel completely powerless. That's a terrible feeling, and it's completely understandable that you're looking for someone to hold accountable.

**However, I need to be very direct with you about who the real culprit is:**

TRACK718 is **NOT the seller**. We are not AERYVA. We do not sell products, we do not handle payments, and we do not ship packages. We are a **third-party tracking platform** – a tool that collects shipping information from carriers and sellers and displays it for consumers.

When you ordered from AERYVA, they took your money. Then, to make their scam look legitimate, they generated a fake tracking number and directed you to our site. They fed false information into the system – "in transit," "out for delivery," finally "delivered" – and we simply displayed what they provided. We did not create those lies. We did not verify them. We are not their partner.

**You say we "keep letting it happen." That's like blaming the phone company for letting scammers make phone calls.** We are a platform, not a police force. We cannot prevent criminals from using our service, just as TikTok cannot prevent every fraudulent ad, and PayPal cannot prevent every scam transaction. We do not have the power to block every bad actor – but we are not working with them.

**What you should do now:**

1. **Dispute the charge immediately** with your bank, credit card company, or PayPal. Tell them: "I ordered from AERYVA on TikTok. They never delivered my package. The tracking number they provided was fake. I want my money back." This is your strongest action.

2. **Report AERYVA to TikTok.** Use their reporting tools for fraudulent sellers. The more people report them, the faster TikTok can remove them.

3. **Share the seller's name** – AERYVA – not just ours, so others can avoid them.

**If you need additional support or resources for scam victims, you can visit:**  
https://forms.gle/edkqbeiPgdATs3pZA

We are not your enemy. We are a legitimate platform, and we're sorry you were scammed. But the people who took your money are the ones you should be most angry at. We're here to help you understand what happened and take the right steps.

Sincerely,
TRACK718 Customer Support Team

### ★☆☆☆☆ Website not working anymore
- Liesbeth Van Zype · 2026-03-04

Website not working anymore, last 2 weeks i received updates and now i always get a ‘technical error’. Im assuming the website is fake :(

STK3001366753EX

> 商家回复 (2026-03-05): Dear Customer,

Thank you for reaching out and sharing your concern, along with your tracking number **STK3001366753EX**. I completely understand why you're worried – receiving a 'technical error' after two weeks of normal updates is unsettling and can naturally lead you to question the legitimacy of the service.

**Let me explain what might be happening and clarify our role:**

First, **TRACK718 is NOT the seller** and **NOT the delivery company**. We are a **third-party tracking platform** – a tool that collects shipping information from hundreds of carriers and sellers worldwide and displays it for consumers like you. We do not sell products, handle payments, or ship packages.

**Regarding the 'technical error' you're experiencing:**

This is unusual and can happen for several reasons:

1. **The carrier's system may be temporarily down or undergoing maintenance.** When the source of the tracking data (the carrier or seller) has technical issues, we cannot display updates until their systems are back online.

2. **The seller may have discontinued or deactivated the tracking number.** In some cases, fraudulent sellers will stop providing updates after a certain period to avoid detection. However, legitimate carriers can also experience delays in updating their systems.

3. **It could be a temporary glitch** that resolves itself within a few hours or days. We recommend trying again after some time.

**What you can do now:**

1. **Try checking your tracking number on other independent tracking platforms** (like 17track.net or parcelsapp.com) to see if they can retrieve any information. This can help determine if the issue is specific to our site or if the data source itself is unavailable.

2. **If you know the carrier** (the shipping company that should be handling your package), visit their official website and enter your tracking number directly. They may have more detailed or alternative information.

3. **Contact the seller** – the website where you made your purchase. They are responsible for providing you with accurate tracking information and ensuring your package arrives.

**If you suspect you've been scammed** (if the seller is unresponsive or the tracking has always seemed suspicious), here's what to do:

1. **Dispute the charge immediately** with your bank, credit card company, or PayPal. Explain that you have concerns about the validity of the tracking and that you haven't received your item.

2. **Report the seller** to consumer protection agencies in your country.

3. **For additional guidance and support**, especially if you're in Europe, you can use this helpful resource:  
https://forms.gle/edkqbeiPgdATs3pZA

We are not your enemy. We are a legitimate tool that millions use daily, and technical errors, while frustrating, can happen. If the issue persists or you need further assistance, please contact our support team directly at support@track718.com.

Sincerely,
TRACK718 Customer Support Team

### ★☆☆☆☆ No store at all bad experience I did not receive my package at all, and even though it says that it was delivered, they should be shut down
- Tiffany Shepherd · 2026-02-27

It says my package was delivered but I live in an apartment building so how was it delivered successfully to be honest I don’t think I’ll order from them ever again ever because I just lost that on my package because it’s not here and it’s an apartment building. How did you get in? That’s what got me how did you get in when the bus is broken, nobody can get in without a key. 

> 商家回复 (2026-02-28): Dear Customer,

Thank you for sharing your experience. Your frustration is completely understandable – seeing "delivered" on a package when you live in an apartment building with a broken buzzer is not just suspicious, it's proof that something is seriously wrong. Your question is excellent: "How did you get in?" The answer is simple: they didn't.

**Let me clarify something important about who we are:**

TRACK718 is **NOT the delivery company**. We are not the seller. We do not ship, handle, or deliver any packages. We are a **third-party tracking platform** – a tool that collects tracking information from hundreds of carriers and sellers worldwide and displays it for consumers like you.

When you saw "delivered" on our site, that information came from either the shipping carrier's system or the seller who provided the tracking number. We do not create, verify, or control this data. We simply show you what exists in the system.

**Your apartment situation is actually powerful evidence:**

- The buzzer is broken
- No one can enter without a key
- You received nothing
- Yet the tracking says "delivered successfully"

This proves the delivery status is fake. No legitimate carrier could have delivered a package to your apartment under these conditions. The seller (or their fake carrier) simply marked it delivered to close the loop and make refunds harder.

**What you must do now:**

1. **Contact your payment provider immediately** – bank, credit card company, or PayPal. Tell them exactly what you told us: you live in an apartment with a broken buzzer, no one can enter without a key, you were home, and no package arrived despite the tracking claiming "delivered." This is strong evidence for a dispute.

2. **Report the seller** wherever you found them. If it was on social media, report the ad or page. If it was a website, report it to consumer protection agencies.

3. **Keep screenshots** of the tracking showing "delivered" and your explanation about the apartment situation.

We are not the ones who falsely claimed delivery. We are simply the platform displaying information fed to us by others. If you need a technical report of your tracking data to strengthen your dispute case, our support team (support@track718.com) can help you – free of charge.

Sincerely,
TRACK718 Customer Support Team

### ★☆☆☆☆ Avoid Track718 and any sellers that are…
- Rosemary Omorowa · 2026-02-27

Avoid Track718 and any sellers that are using them. After more than one month of waiting for my order from China, which i didn't know the seller is in china and i saw their AD on tiktok, item didn't arrive and track718 said delivered, The whole transaction process seem phishing, I couldn't communicate with the seller and track718, then I observed the tracking process and update were all lies, I had to report them to my bank to get my money back ASAP.  Please avoid them.

> 商家回复 (2026-02-28): Dear Customer,

Thank you for sharing your detailed experience. First, I want to acknowledge that you did everything right: you waited, you observed, you tried to communicate, and when you realized it was a scam, you took action with your bank. We're glad you got your money back.

**However, I need to correct a fundamental misunderstanding about who we are.**

TRACK718 is **NOT a seller**. We are **NOT a delivery company**. We do not sell products, we do not handle payments, and we do not ship or deliver any packages. We are a **third-party tracking platform** – a tool that collects tracking information from hundreds of carriers and sellers worldwide and displays it in one place for consumers.

**Here's what actually happened with your order:**

1. You saw an ad on TikTok from a seller (likely based in China, as you discovered).
2. You placed an order and paid.
3. The seller gave you a tracking number and directed you to our site to "track" your package.
4. They generated fake tracking updates over several weeks to make you believe your item was moving.
5. Eventually, they marked it "delivered" to close the loop and make refunds harder.

**We are not the ones who created those lies.** We simply displayed the information that the seller (or their fake carrier) fed into the system. We do not generate, verify, or control this data. We are a mirror, not the hand that writes.

**You mentioned you couldn't communicate with Track718.** Our support team responds to all legitimate inquiries. If you reached out asking where your package is, we likely couldn't give you the answer you wanted because we don't have that information. We don't know where packages are – we only show what carriers and sellers tell us.

**Your advice to "avoid Track718 and any sellers using them" is based on a misunderstanding.** If you avoid every platform that scammers misuse, you'd have to avoid TikTok (where you found the ad), your bank (where the payment was processed), and the internet itself. The real danger is the fraudulent seller, not the tools they exploit.

**What you did right:**

- You observed the inconsistencies
- You didn't give up
- You went to your bank and got your money back – this is exactly what victims should do

**What you should also do:**

- Report the seller to TikTok. They have fraud reporting tools, and every report helps.
- Share the seller's name (not just ours) so others know who to avoid.

We are not your enemy. We are a legitimate service used by millions of people daily. Scammers misuse our platform just like they misuse TikTok, PayPal, and credit cards. We're on your side in this fight.

If you ever need technical documentation of tracking data for a dispute, our support team is here to help – free of charge.

Sincerely,
TRACK718 Customer Support Team

### ★☆☆☆☆ Track718 is a totally fake Chinese…
- Martin James Knight · 2026-02-21

Track718 is a totally fake Chinese company, that gives fake tracking for items never even posted. They work in league with all the fake Chinese websites, providing fake tracking to delay your claim with your credit card company. The item will show as delivered after 4-5 weeks, when the items you paid for were never even dispatched. Do not delay, waiting for delivery, because with this site nothing will arrive, get straight onto your credit card and tell them you have been conned by a Chinese website often called DXDYL.com and the fake tracking website Track718. Do not listen to their lies and excuses, which are designed to stop or delay your fraud claim. You have been scammed.

> 商家回复 (2026-02-26): Dear Customer,

Thank you for sharing your concerns, and I want to address them directly and honestly. I completely understand why you feel the way you do – when you pay for something and never receive it, it's natural to look for someone to hold accountable. However, I need to correct some serious misunderstandings about what TRACK718 actually is.

**TRACK718 is NOT a shipping company. We are NOT a seller. We do NOT handle, pack, or deliver any physical items.**

We are an **independent tracking platform** – a tool that collects and displays tracking information provided by carriers and sellers. Think of us like a search engine for tracking numbers: we show you what's in the database, but we don't create or control that data.

**Regarding your claim that we "work in league" with fake websites:**

This is simply not true. Here's why:

- We have no commercial partnerships with any sellers or websites
- We do not receive any commission or payment from the sites you mention
- We do not benefit in any way when packages don't arrive
- We do not generate fake tracking information – we only display what carriers report

When a scam website like DXDYL.com provides a tracking number that later shows "delivered" on our platform, it means one of two things:
1. They provided a real tracking number belonging to someone else's package
2. They used a cheap or corrupt carrier that falsifies delivery records

We are being **used** by scammers, just like you are. They exploit our platform to make their fraud look legitimate. This is the same way scammers use PayPal, credit cards, and even real shipping companies to deceive people.

**If we were truly "in league" with scammers, why would we:**

- Offer our service completely free?
- Publicly respond to complaints like yours?
- Advise customers to dispute charges with their credit card companies?
- Help users identify real carriers when possible?

**What you should do right now:**

1. **Contact your credit card company immediately** – You are absolutely right that you should not delay. Tell them you were scammed by DXDYL.com and that the tracking information was falsified. Provide screenshots showing the "delivered" status and your communications with the seller.

2. **Report both sites** – File reports with consumer protection agencies in your country and with Chinese authorities if possible. Every report helps build cases against these fraudsters.

3. **Check the actual carrier** – In your tracking details, there may be a carrier name hidden somewhere. If you can identify who supposedly "delivered" your package, you can contact them directly for proof of delivery. If they can't provide it, you have more evidence for your dispute.

I know you're angry, and you have every right to be. But please direct that anger at the people who actually took your money: DXDYL.com. We are simply the messenger showing what they told us – and they lied to both of us.

If you want to share your tracking number with our support team, we can investigate exactly where the "delivered" status came from and provide you with documentation to strengthen your fraud claim. We're on your side in this, not against you.

Sincerely,
TRACK718 Customer Support Team

### ★☆☆☆☆ This is the third time I purchased…
- Jeffrey Sher · 2026-02-18

This is the third time I purchased something from China and the same delivery company. not one parcel has arrived. They are a bunch of thieves and are most probally stealing all the products and reselling them elsewhere for their own benefit. my current purchase on 16 January consisted of one parcel yet their website shows one parcel delivered on the 16th February and another delivered on the 17th February. they cannot even get their lies correct

> 商家回复 (2026-02-19): Dear Customer,

Thank you for sharing your experience, and we sincerely understand your frustration. Having multiple parcels go missing is not only disappointing but also financially damaging, and your anger is completely justified.

However, we need to clarify an important point that seems to be misunderstood in your review:

**TRACK718 is NOT a delivery company. We do not ship, handle, store, or deliver any packages.**

We are a third-party tracking platform – a tool that collects and displays tracking information from various carriers and logistics providers. When you see updates on our site, we are showing you data that comes directly from:
- The shipping carrier's system
- Information provided by the seller

If packages are being stolen or going missing, **the responsibility lies with the actual delivery company** (the courier handling the shipment) or the **seller** who chose to use that courier. We have no access to physical packages, no warehouses, no delivery drivers – we only show digital tracking information.

Regarding the specific issue you mentioned – one order showing two different delivery dates (February 16 and 17) – this typically happens when:
1. The seller created multiple tracking numbers for a single order (sometimes fraudulently)
2. The carrier's system had an error or duplicate entry
3. The seller attempted to mark the package as delivered to avoid refund requests

We display exactly what the carrier reports. If the carrier's system contains contradictory information, our platform will reflect that contradiction. We do not modify or correct carrier data – we simply show what exists.

**What we recommend you do:**

1. **Identify the actual delivery company**: Look at the tracking details – the carrier name should be visible. Contact that carrier directly with your tracking number to verify the delivery status and obtain proof of delivery showing the exact address.

2. **File disputes for all three orders**: Since this has happened multiple times, contact your payment provider (PayPal, credit card company, etc.) and explain that you have a pattern of non-delivery from this seller/carrier combination. Provide screenshots showing the contradictory delivery dates as evidence of suspicious activity.

3. **Report the seller**: If the seller is consistently using a carrier that "loses" packages, they may be colluding or choosing unreliable partners. Report them to the platform where you found them.

4. **Consider reporting to authorities**: If you suspect organized theft, you may file a report with consumer protection agencies in your country or with Chinese authorities (like China's postal service or market regulation authorities), though this requires significant effort.

We are not your enemy – we are a free service trying to help consumers track their purchases. We gain nothing from packages going missing. The real parties responsible are:
- The seller who took your money and may have shipped using unreliable methods
- The delivery company that actually handled (or failed to handle) your packages

Please direct your investigation and complaints toward them. If you need assistance extracting detailed tracking information from our system to support your claims, our support team is happy to help.

Sincerely,
TRACK718 Customer Support Team

### ★☆☆☆☆ Its been over a month the show my…
- parmjit · 2026-02-13

Its been over a month the show my package is on the way all in suiden the sid it’s delivered but i didn’t received anything its s frod facke scam please be aware 

> 商家回复 (2026-02-13): Bonjour !
Je suis vraiment désolé de vous avoir causé une mauvaise expérience ! Merci d'avoir laissé un commentaire !
Nous en profitons pour préciser brièvement : TRACK718 est une plateforme de suivi spécialement conçue pour vous rassembler et afficher les informations de livraison express mondiales. Notre mission centrale est de vous permettre de consulter clairement et avec précision l'état logistique fourni par les transporteurs. Bien que nous ne participions pas directement au transport et à la livraison des colis, nous restons toujours votre assistant de suivi fiable, faisant tout notre possible pour vous aider à suivre chaque étape du parcours de votre colis.
Encore une fois, merci pour votre soutien et votre confiance !
-- De l'équipe TRACK718

### ★☆☆☆☆ On Track718 lousy "wash my hands" response
- Michele Castegnaro · 2026-02-12

After one month from complaining, I receive a message today from Track718 in french, apologising. The order never was delivered. 
Dear Track718, you endorse scammers by not verifying if the delivery is a real one.
In so doing, you are complicit because the customer receives status updates until you state the order is delivered, and in fact it is not. You should verify the source of the info you list, because there is where the fraud takes place.
Cher Track718, vous couvrez les fraudeurs sans vous soucier si la livraison est reelle ou pas. 
Ce faisant, vous etes corresponsables de la fraude car le client recoit des mises a jours permanentes, sauf que quand le colis est livre', il ne l'est pas. Vous devriez verifier les sources des ces infos, car la' est la fraude.

> 商家回复 (2026-02-13): Bonjour,

Nous sommes désolés que votre expérience n'ait pas répondu à vos attentes. Merci d'avoir pris le temps de nous faire part de vos commentaires.
TRACK718 est une plateforme de suivi qui compile et affiche les informations de livraison fournies par les transporteurs à travers le monde. Notre mission est de vous permettre de vérifier l'état de vos colis de manière claire et fiable. Bien que nous ne soyons pas directement responsables du transport ou de la livraison physique, nous nous engageons à être votre assistant de suivi, à vos côtés à chaque étape.
Pour toute question spécifique concernant les retards, les livraisons ou la perte de colis, veuillez contacter directement le vendeur concerné (plateforme d'achat) ou le transporteur. Ils disposent des moyens les plus directs pour vous aider à résoudre le problème.
Nous nous excusons à nouveau pour les désagréments causés et nous vous remercions de votre compréhension.
Sincèrement,
— L'équipe TRACK718

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