TriLASTIN

Hi Sara! We are sorry to hear that there was a delivery delay with your order. We see that your package was delivered successfully, and if you need anything else please let us know!

Hi Sabina, and thank you for your feedback! We are terribly sorry to hear that there was an issue with the delivery of your order. Our records indicate that we had responded to your inquiry via email, and had sent you a replacement order via Priority Mail on 4/14/2021. If you need any additional assistance, please let us know!

Hi Lindsey, and thanks for sharing your feedback! We truly apologize for any delay you may have experienced with the mail carrier in receiving your package. Our records indicate that your order was successfully delivered, and we hope that you are enjoying your purchase so far!

We're so sorry to hear you weren't able to receive your Trilastin order! For international deliveries, we do ask to expect additional time for the delivery to still be completed. I have confirmed that we did refund your order in full, but if you have any additional concerns, you can email us at [email protected]

Hi Lidia, and thank you for sharing your experience with us! We hate to hear that there was an issue with USPS regarding the delivery of your order. We truly apologize for the inconvenience, and have refunded your purchase in full. If you have any additional questions or concerns, please reach out to us at [email protected].

Hi Shiann, and thanks for your feedback! Our Hydro Thermal Accelerator should have a slight warming effect, but it depends person to person on the sensation. Either way, the formula does open up the pores to allow the creams to deeply penetrate the skin for maximum results!

Hi Jennifer! We apologize that there was a delay with the mail carriers in receiving your order. There have been staff shortages which have led to some minor delays in delivery. We see that your order was successfully delivered, and if you have any additional questions or concerns please let us know!

Hi Raunelle, and thanks for your feedback! We did make a change to our shipping software a few weeks ago which did result in tracking links being assigned to the incorrect mail carrier. We apologize for the confusion! We see that your order was successfully delivered, and if you have any further questions or concerns please let us know.