# Tianyu Gems 评价与评分 > 来源: OK.one — https://ok.one/review/tygems.net - 域名: tygems.net - 分类: 购物与时尚 - 综合评分: 4.9 / 5 (140 条评价) - 评分分布 5→1 星: 96% / 1% / 0% / 1% / 2% - 所在地: China · wuzhou - 数据更新: 2026-10-25 Tianyu Gems（tygems.net）在 OK.one 的综合评分为 4.9 分（满分 5 分），基于本站收录的 140 条用户评价，属于购物与时尚分类，口碑优秀。好评高度一致，97% 的评价为 4 星及以上；商家回复了 50% 的差评；评价主要围绕产品、质量、客户服务。数据最后更新于 2026-10-25。 ## 最新评价(第 1/7 页) ### ★★★★★ This review is specifically for Zoe - JoceCee · 2026-10-21 This review is specifically for Zoe. I worked with her for a group buy. She was communicative- she let me know the expected time frames, if there was a delay, showing me the CAD, and showing me the diamond that was selected. Delivery was super quick after shipment. She was also very friendly! My piece came out beautiful! Thank you Zoe! ### ★★★★★ I showed them what I wanted done - Melissa Herrera · 2026-10-21 I showed them what I wanted done, gave them a few sample colors and they took care of the rest! I got a pendant and it was sooo beautiful. The cut is beautiful, the details are perfect, I can’t wait to keep working with this brand I’m so excited!! It took about 3 months from when I asked them about pricing to getting it delivered to me I’m in SoCal. I thought pricing was amazing as well, I definitely recommend I’m so excited to work with them again. ### ★★★★★ Great Experience - Kimberly Cung · 2026-10-20 I had a great experience with a group buy pendant. Zoe was great in responding and contacting me with updates. The package came fast and blew my expectations away! It is beautiful and I am able to wear it multiple ways. ### ★★★★★ Love my Pendant - madison s · 2026-10-20 Received a pendant from Zoe and it’s beautiful! The process was seamless and she was super communicative. ### ★★★★★ TLDR: The best ring buying experience so far - Gabriel Vanya · 2026-10-19 TLDR: this company is 10/10. I put in a request through the website and was quickly contacted by Maggie. She immediately presented me with multiple stones incl. GRA and approximate pricing for complete rings. After choosing the configuration I presented her with a framework design and a two days later, I had the first CAD. Adjusting details was an absolute ease with Maggie, she responded quick and forgot no details, kept me up to date on production holidays and gave me pointers for more secure prong designs and ring thicknesses. One thing that may surprise people, is, that they will send you invoices in advance through paypal. This is fully normal, in the end I paid almost exactly her initial estimation. The ring was produced very quickly and sent via express cargo, so it arrived 2 days after I first got the tracking. Besides the highly fair retail pricing (250-300 USD/ct for VVS Diamonds) the craftsmanship of the ring is superb and I genuinely believe this is standard procedure for them. I have and would recommend this company to anyone. ### ★★★★★ The kindness of Sue - Mauro · 2026-10-12 I was looking for a yellow moissanite and it seemed impossible to find on Etsy or similar platforms. After this, I met Sue, who was exactly what I was looking for in this kind of relationship! She was very professional and well-informed. She was always prompt and quick to answer. After exchanging just a few WhatsApp messages, I bought three moissanites, which I received in only three days. I would also like to mention how kind Sue was! She was really lovely to me. My sincere thanks! I will certainly buy from Sue again. ### ★★★★★ Highly Recommend! - Ashley · 2026-10-08 Nancy was absolutely amazing throughout the whole process of customizing my ring. Very quick responses and super helpful with navigating changes. Super happy with my ring, it is absolutely stunning! ### ★★★★★ Great company - Dave · 2026-10-06 Great company. Working with Annabelle has been a joy and she’s knowledgeable and friendly and has help me find multiple pieces. ### ★★★★★ I worked with Sue on a custom ring for… - Mary · 2026-10-02 I worked with Sue on a custom ring for a stone I already had and had a great experience! She was super patient with me as I tried to figure out the specifics of what I wanted and the ring turned out to be exactly what I was hoping for. Would definitely recommend for any project you have in mind! ### ★★★★★ Trinity was excellent to work with - Bailey · 2026-09-17 Trinity was excellent to work with. She was responsive and throughly explained the process every step of the way. The final product was two beautiful rings and I could not be happier. ### ★★★★★ Maggie and Tianyu were amazing - Louis Bottiggi · 2026-09-11 Maggie may have been one of the best customer service and sales representatives I have had the pleasure of working with. Thanks to her, we were able to perfectly recreate a custome ring design flawlessly, and at an excellent price. The entire process was smooth, and communication & updates were excellent. Will never not shop here! ### ★★★★★ I’m absolutely thrilled with my custom… - Wendy · 2026-09-09 I’m absolutely thrilled with my custom ring from Tianyu! My ring was made with seven beautiful emerald-cut lab diamonds, approximately 7 carats total, set in 18K white gold. The diamonds are incredibly bright, beautifully matched, and the craftsmanship is excellent. Maggie was patient, professional, and very helpful throughout the entire process—from selecting the diamonds and reviewing the CAD to completing the finished ring. The ring fits perfectly and looks even more beautiful in person. I couldn’t be happier with the result and would absolutely work with Tianyu again. Highly recommended! 💍✨ ### ★★★★★ Amazing, highly recommend - Daniel · 2026-09-05 Linda was so helpful, communicative and ultimately the ring looked incredible. I made multiple changes, had lots of questions, and she helped with everything and I ended up getting exactly what I wanted. Ring is perfect and looks amazing ### ★★★★★ They perfectly matched my custom design… - Jas S. · 2026-09-02 They perfectly matched my custom design for an engagement ring with wedding band. The price point was the biggest seller as similar custom made rings locally in the States would have been much more expensive for the same product. The CAD design was revised until it matched exactly what I wanted, although that process took a bit of back and forth, but we were able to make it work (my tip here is to use the CAD design they send you and mark on the design the exact changes you may need). The images and video of the final product were immaculate and I was super happy to receive my ring. Thankful for Sue and all of her help, and now the only portion left is to test the longevity of the ring and design. I do plan on ordering more custom made jewelry from this company and also appreciate that they provide the IGI certificate. Lastly thankful for the additional stones and gems they sent in case the ring may need repairs locally. ### ★☆☆☆☆ Defective Replication, File Cross-Contamination, and Deceptive QC Photos – Order #C260744 - Shelly · 2026-09-01 I commissioned a custom five-ring replication project from photo references with Tianyu Gems for a grand total of $2,711.85. Prior to taking my deposit, the representative established a binding visual contract baseline by embedding a photograph of a substantial design model directly next to our price quotes for our adult finger sizes. I provided a dozen detailed photographs displaying the exact, real-world proportions and dimensions of a finished size-10 ring. Unfortunately, the factory’s manufacturing execution failed entirely. Instead of executing a true 1:1 visual replication, the design team cross-contaminated my files and copied a miniature 4mm gemstone blueprint from a completely separate, previously canceled size-6 promise ring project. The workshop then sent close-up quality control verification photos that used forced perspective making the layouts appear substantial, which induced me to post an initial positive review in good faith prior to physical delivery. Upon opening the package, the reality was exposed: the rings were miniature, completely unwearable, and bore zero structural resemblance to the size-10 reference ring explicitly agreed upon. When confronted, the representative attempted to pass a substantial four-figure material surcharge onto me to correct their internal error. While management ultimately processed a transaction reversal rather than honoring their manufacturing obligations to construct the replication properly, a refund does not restore my funds' purpose. They did not just waste my time; they completely ruined and derailed a deeply personal custom gift project intended to surprise my sisters for our Mama's milestone birthday next week. It was never just about the jewelry; they completely destroyed the entirety of the deeply personal symbolism those rings represented, which is the very memory and spirit of our mother. Issuing a transaction reversal rather than honoring manufacturing obligations is not a resolution; it is simply an evasion of accountability. Be aware that their internal data systems are highly unstable and their quality control photos are deeply misleading. > 商家回复 (2026-09-17): We must respectfully but firmly disagree with the claims made within this customer’s feedback. The 4 mm square stone specification was originally requested by the customer herself at the beginning of this custom‑order project. Prior to production, we prepared and sent complete CAD drawings showing all ring dimensions, including the 4 mm stone size. The customer reviewed and formally approved these CAD files, after which we commenced manufacturing. Upon receiving the finished rings, the customer stated that she was unaware of the stone sizing and held our designer responsible for not informing her about dimensions. This directly conflicts with our chat history and the signed‑off CAD confirmation records. After the customer raised dissatisfaction, we offered a solution: we were willing to remake the five rings for her. However, resizing to larger stones would require extra gold weight, approximately an estimated additional arround 20grams total for the 5 rings (final weight subject to updated CAD drawings). Therefore the customer would need to cover the extra material cost for the bigger stones and additional gold. The customer declined our proposal and refused to pay any extra costs at all. Since we could not reach an agreement on the remake solution, we proceeded with a full refund. Even with the full refund issued, our business still sustained significant losses on this order, covering CAD design labour expenses, gold material wastage, two‑way shipping fees, and PayPal transaction charges. We regret that the customer is unhappy with the final jewellery. Nevertheless, production was strictly executed in accordance with the specifications confirmed by the client on the approved CAD files. All relevant chat records and CAD approval documents have been retained. ### ★★★★★ Delighted with my experience with Annabella - A Stewart · 2026-09-01 I have worked with Annabella to design three items of jewelry. Each time she has been very responsive to my inquiries, used inspo pics to produce cad designs and has facilitated all my requests to create some beautiful pieces. The quality is exceptional, beautifully made and very quick to produce and fast delivery as well. I could not be happier with the workmanship and the price. ### ★★★★★ Good communication and prices - Aqeel Ali · 2026-08-28 Good communication and prices. The best thing is the reliabilty. I was skeptical at first but revieced everything along with the genuine IGI cerrificates. ### ★★★★☆ Cushion Engagement Ring - customer · 2026-08-22 I worked with Linda. She was very patient with me, making numerous changes to an engagement ring. The final ring was very beautiful and it came quick. The packaging was beautiful and very professional. Would buy from again. My only issue was using WhatsApp for everything. It was just not convenient for me as I do not normally use this App ### ★★★★★ Amazing service from start to finish - Mariya · 2026-08-18 I worked with Minnie Li on sourcing my dream ring. I can’t recommend this company enough. My ring is perfect, quality is amazing and I couldn’t be more happier. Thank you will be back for more xo ### ★★★★★ I’ve had several pieces made both for… - Shelli Mccauley · 2026-08-15 I’ve had several pieces made both for myself and friends through Annabella with Tianyu. The communication, quality, responsiveness, and timeline have all been exceptional. Annabella is easy to work with and is such a sweet rep. I’ve never gotten anything that wasn’t absolutely loved and of great quality! --- - 全部评价与筛选: https://ok.one/review/tygems.net - JSON 接口: https://ok.one/api/companies/tygems.net - 评分口径与数据来源: https://ok.one/methodology/