# WhatGeek 评价与评分 > 来源: OK.one — https://ok.one/review/uk.whatgeek.com - 域名: uk.whatgeek.com - 分类: 活动与娱乐 - 综合评分: 4.0 / 5 (199 条评价) - 评分分布 5→1 星: 65% / 11% / 3% / 3% / 19% - 所在地: China - 数据更新: 2026-10-25 WhatGeek（uk.whatgeek.com）在 OK.one 的综合评分为 4.0 分（满分 5 分），基于本站收录的 199 条用户评价，属于活动与娱乐分类，口碑良好。76% 的评价为 4 星及以上，19% 为 1 星；商家回复了 95% 的差评；评价主要围绕产品、客户服务、价格。数据最后更新于 2026-10-25。 ## 最新评价(第 1/10 页) ### ★★★★★ Very quick delivery - Tyrone Harris · 2026-10-16 · 已验证 Good price on gadgets and well packaged with very quick delivery and good tracking updates, top service. ### ★★★★★ Bought ANBERNIC RG35XX Pro from the… - Motta Viallia · 2026-09-25 Bought ANBERNIC RG35XX Pro from the website and quick delivery with DPD and no issues would definitely buy from again ### ★★★★★ Bought an Anbernic handheld console… - Jolene France · 2026-09-11 Bought an Anbernic handheld console with SD card. The console was brilliant and easy to start up no issues. Unfortunately, the SD card wouldn't read so had no access to games. Got in touch with customer support who were very polite and quick to respond. They tried to fix the issue but after realising it couldn't sent a new SD card which arrived very quickly and worked straight away. Fantastic company! The console is amazing for the price and when you know you can trust that any issues will be dealt with, it makes it even better. Thank you so much 😊 ### ★★★★★ Just quick precise what I needed - mlck wiper · 2026-09-07 · 已验证 ### ★☆☆☆☆ Very difficult to get a standard refund - Matt · 2026-08-12 Standard purchase, absurd refund experience. Never had any experience of this with any purchases, wanted to return incompatible item, unused: 1. Offered 10% off and "strongly advised" to keep 2. Get approval from them to return 3. Fill in archaic style form about returning 4. Then get asked to unseal item to take photos 5. Send photos via email 6. send form after printing 7. Send item recorded, even though they have the item they then lie and say "when we receive item will refund" S 8. email constantly with bizarre emails not making the most sense. Just an awful company with a copy and paste response "delaying" tactic who have to question why they want to run a business like this. 2 weeks later still no refund. ### ★☆☆☆☆ Scammer warning, extremely careless and slow communication, and no after-sale service - Lei Shen · 2026-07-31 The product price and the speed of delivery are OK, but the nightmare began after I received the parcel. It had been cut open on the side, and the game console was missing. I was in a huge panic and felt so frustrated. And the poor-quality customer service of WhatGeek does not help at all. After several emails, only one reply showed up after a whole day waiting, saying they would ask DPD to investigate, then contacted DPD a few times and was told there was no report from the sender at all. Then I sent them a few more emails to follow up, getting no reply at all, so just bear in mind that their email system is like every response will take at least 24 hours, rather than once the communication is set up, you can have a proper conversation. Such a bad decision to purchase from this website. ------------------------------------------------------------ Update 1 After I read many 1-star reviews here, it makes me feel more regretful about ordering things from this company. I went back and checked their policy and found there is no policy for quality guarantee, which means basically they do not provide after-sales customer service, this is normally provided by most businesses in the UK and covers at least 1 year after purchase. Not sure whether this is even legal in the UK! ------------------------------------------------------------ Update 2 The only reply I received this morning at 8:00 saying they will "immediately" contact DPD, while I called DPD a few times in the afternoon around 14:00, they said no contact was made from the sender. ------------------------------------------------------------ Update 3 I actually found that this company has two different groups here, one was set up in 2022, with more bad reviews and a lower score, and the other one was set up in 2023, with a higher score (perhaps more bot reviews). This kind of style may also raise a concern. ------------------------------------------------------------ Update 4 After three days (including a weekend), I received the second email from them, asking for a series of photos of the damaged parcel, why they could not do that at the first place? I think I had enough of such a ridiculous "one email every 24 hours" pattern and already escalated this to PayPal. Let's see how it is going. ------------------------------------------------------------ Update 5 I do not trust a single word this company replied here. What truly happened is they keep delaying this order and asked me to wait for the DPD investigation without providing a clear time frame to sort this case. For anyone who has an issue with this company, PayPal or your bank is your only hope of getting things right. This scammer is good at using this kind of template (maybe generated by AI) to keep you waiting, but nothing will happen. And they do not have an actual UK address, which means you could not initiate a case in small claim court. ------------------------------------------------------------ Final Update This is the nastiest seller I have ever met, they now started arguing whether this is the courier’s fault or not, which is none of my business. Also, they automatically send the invitation for reviews but when I left a negative one, they deleted it. Finally, PayPal issued me a refund very efficiently as soon as they reviewed the case. After that, WhatGeek just sent me an email immediately saying they issued me the refund, sounds like they did that voluntarily rather than being forced to by PayPal, and one day ago they still asked me to wait as they try to make a claim to DPD. Please, if you see this, try your best to avoid this company. ### ★★★☆☆ request for second payment to complete order beware - Lisette Piper · 2026-07-12 Paid for item using PayPal got order confirmation and receipt with transaction id then received an email from what geek telling me they hadn’t received the payment something went wrong asking me to pay again. Changed from 1 to 3 stars as they got in touch to confirm the order had been paid and the item is now on the way but it is still unclear why I got this email telling me I had to pay again to complete the order so I would be careful of this. This is why only 3 stars ### ★★★★★ Fast shipping - Darren · 2026-06-10 · 已验证 Fast shipping. Great experience ### ★★★★★ Very quick delivery Nd very nice device - Super Natural · 2026-06-05 · 已验证 Very quick delivery Nd very nice device ### ★★★★☆ TRIMUI PRO S - LAURA G · 2026-06-04 · 已验证 Quick delivery time. The Trimui works really well. The only negative is that some games listed dont work but im happy to use the other thousands of games. ### ★★★★★ My package arrived on time and the… - Jason Maddix · 2026-05-28 · 已验证 My package arrived on time and the product I received is actually pretty awesome so thanks whatgeek ### ★★★★★ This company super fast delivery great… - Ivan · 2026-05-27 This company super fast delivery great customer service as well the product is a powerful machine model is anbernic RG477v this is a power house ot play loads of games ps2 ps1 dreamcast easy some a lot of switch games as well very quick on the Internet only down fall it's quite heavy I only got some hands as well best anbernic definitely ### ★★★★★ Worked out great - Harshul · 2026-05-25 I was apprehensive about ordering from here as I saw mixed reviews, but everything turned out great. As expected delivery took just over a week and the item came with chinese packaging, but otherwise it is exactly as described. All paperwork included english instructions and I am very happy with the keyboard. I got a great price and am very happy with my purchase. ### ★☆☆☆☆ This is only part 1 of the review - Carl · 2026-05-22 This is only part 1 of the review. I will update once I know what is happening with my refund Major major issues appear once you request a refund, theyve had my item returned for 6 weeks now still no refund. They use delay tactics over and over to stop the refund, its now been escalated to parties to investigate them and then intervene. They use every excuse in the book to stop them refunding you. Avoid them like the plague if you value your hard earned money Will update in due course Disgusting company ***reply to update from whatgeek You.know quite well who I am our emails have been ongoing for 5 months now with you mailing me as recent as friday, still no refund. You then tried to switch to PayPal then didnt share your details! As you already know, its in hands of the bank anf consumer ombudsman and will be dealt with accordingly Your reputation was already bad reading the reviews on here and I certainly wouldn't recommend purchasing anything from your company as the lies and deceit since asking for a refund is disgraceful. You have the goods AND my money > 商家回复 (2026-06-01): Thank you for your order. We sincerely apologize for any inconvenience this may have caused. Upon verification, we were unable to find your order number using your Trustpilot username. Could you please provide your order number and send it to us via email? We will investigate your issue and get back to you as soon as possible. Thank you in advance. If you have any questions, please feel free to contact us via email. Thank you for your support. ### ★★★★★ Wobkey Rainy 75 - jon moseley · 2026-05-08 · 已验证 Great keyboard, exceptionally good price and very fast delivery - can't really ask for more than that, would definitely check out WhatGeek UK again for future purchases ### ★★★★★ Quick shipping. - Daniel Pyke · 2026-05-07 · 已验证 ### ★★★★★ Recommended - Jorge · 2026-05-07 · 已验证 Competitive price. Fast delivery. ### ★☆☆☆☆ Extremely poor after-sales experience - customer · 2026-05-05 Extremely poor after-sales experience. I attempted to return a Retroid Pocket Flip 2 within the eligible window, but support repeatedly stalled by offering small partial refunds (8%, 12%) instead of providing return instructions. Even after they received the returned item (confirmed via tracking), they went silent for weeks, claiming they were "verifying receipt." I was eventually forced to escalate a PayPal claim to get my money back, which has so far been unsuccessful .They are helpful when selling, but intentionally difficult when processing returns. Buy elsewhere if you value customer service. > 商家回复 (2026-05-20): Dear Customer Thank you for your order. We sincerely apologize for any inconvenience this may have caused. Upon verification, we were unable to find your order number using your Trustpilot username. Could you please provide your order number and send it to us via email? We will investigate your issue and get back to you as soon as possible. Thank you in advance. If you have any questions, please feel free to contact us via email (support@whatgeek.com). Thank you for your support. ### ★☆☆☆☆ Very drawn out returns process - customer · 2026-04-28 · 已验证 Very drawn out returns process. Lots of stalling and offering alternative solutions. > 商家回复 (2026-05-04): Dear customer, We apologize for any inconvenience caused. We have received your request and are actively following up on your order. You can contact our customer service team at any time, and we will do our best to assist you and resolve your issue. ### ★☆☆☆☆ No game will load - AVOID! - PA · 2026-04-19 · 已验证 No game will load. It's currently a useless piece of plastic. Am still Awaiting a replacement SD card. > 商家回复 (2026-04-20): Dear Customer, We sincerely apologize for any inconvenience this may cause. We have received your request and are actively following up on your case. You can contact our customer service team at support@whatgeek at any time. We are dedicated to serving you and resolving your issue. --- - 全部评价与筛选: https://ok.one/review/uk.whatgeek.com - JSON 接口: https://ok.one/api/companies/uk.whatgeek.com - 评分口径与数据来源: https://ok.one/methodology/