Hello.
Sorry about the long wait, we supply the item you have ordered directly from the publisher which generate the codes once an order is placed, we rely on their servers as well.
If there is a delay on their side and the code is generated in delay we cannot send it before it is generated and notified to our system.
Therefore at times it can create a delay in delivery but not should not exceed beyond reasonable waiting time.
Thanks.
Alex.
Hi,
If the code you have received is blurry the best idea would be contacting support to get the key in a textual form.
Regarding the image being blurry itself, it may be slightly blurry but very readable.
Thanks.
Alex.
Hello.
Apologies for the delay, our delivery system was down for a few hours which was fixed later on.
Identity verification required in order to avoid unauthorized payments.
You wouldn't be too happy to find out if your payment details were stolen and some one went shopping with it all over the internet.
That is why we require to verify orders if required.
Thanks.
Alex
Hello.
Your payment was held due to security verification therefore the order was not instantly delivered.
Please make sure to reply to the verification email you have received in order for us to process your order.
Thanks.
Alex.
Hello.
The items was not delivered as we have notified you that it is for US region.
Once we have received a reply from you that it is OK to deliver it, we have sent you the item.
We have also emailed you again after a few days to make sure everything is fine and you have confirmed so.
Merry Xmas and have fun :)
Thanks.
Alex.
Hello.
Sorry to hear that but you have decided not to register an account which subjects you to manual processing of your order that under busy times can take some time to process.
We have replied to your tickets as well.
Thanks.