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Poor customer service very delayed response to answer customer didn’t give enough offer cod late shipping time total very unhappy to shopping of this company
UNIQSO 回复2024-05-17
Hi, our support team takes 2-3 working days to respond to email enquiries (excluding weekends). Your order was also delivered well within the stipulated shipping timeframe. The code used in your order is also a one time only code which our support team have explained to you as well so there is nothing much we can do to allow the same code to be used the 2nd time.
Hi, the last mile delivery was done by your local post thus we advise our customer to contact their local post directly for more information regarding the delivery. If you need further assistance, please email [email protected] and we will be glad to assist.
TERRIBLE CONTACTS. i have used colored contacts by many different companies and never had an issue. Both pairs i bought from here were awful. Thick, moved too much, and completely irritated my eyes. Red, painful. I took them out within 10 minutes and my eyes didn’t go back to normal for a day or two.
UNIQSO 回复2024-05-17
If you need further assistance, please email [email protected] and we will be glad to assist.
Hi, the delivery status is provided by your local post thus we always advise our customer to contact their local post for more information regarding the delivery. If you need further assistance, please email [email protected] and we will be glad to assist.
Received only 1 lens in a box that says it includes 2 lenses.
UNIQSO 回复2024-05-17
Hi, we have checked your order and you have only purchased a single lens in your order. If you need further assistance, please email [email protected] and we will be glad to assist.
Missing item from big order. they asked for photos and how do you take photos of something that isnt there. Sent anyway and they want individual pics of each lense close up and to open ones i didnt want to open yet. A huge runaround and i dont have the time to keep going back and forth. They must do all that so you give up and accept you got ripped off
UNIQSO 回复2024-05-13
Hi, we always appreciate our customer if they could provide better photos of the items received in order for us to submit an investigation with our warehouse. If you need further assistance, please email [email protected] and we will be glad to assist.
Generally no issues, but thinking twice about ordering again...
I order from them 1-2 times a year and generally don't have any issues, but my last order got lost in the mail. Uniqso made me follow up and call my local post office several times, then I had to re-order the stuff myself or else it wouldn't have arrived in time for my event. I really felt they should have offered me free express shipping for the reorder or something. It ended up costing me a lot of money. After all the stress of that, I may try a different company in the future.
UNIQSO 回复2024-05-10
We are sorry to hear that the order was lost by your local USPS but our team have promptly refunded the order to you as well. If you need further assistance, please email [email protected] and we will be glad to assist.
Sell PAIRS not single contacts. Horrible experience
You need to build your website to be better. Who sells singular contracts and doesn’t add an option for a pair. Spent $200 also the order never made it to me. It was returned to sender.
UNIQSO 回复2024-05-08
Hi, it is just simple steps of adding quantity of 2 to the cart to get a pair of lenses. The order was also refunded to you promptly when the order was returned to sender due logistics issue which is beyond our control. If you need further assistance, please email [email protected] and we will be glad to assist.
I liked the contacts I recieved but my order was delivered without 2 of my contacts that were supposed to be included. When I reached out to customer service no one ever replied. I don't think this company is very customer oriented only when selling products, not if something goes wrong with your order.
UNIQSO 回复2024-05-07
Hi, we have checked with our support team and they did not receive any emails regarding missing items. Can you check and confirm the email was sent to us? If you need further assistance, please email [email protected] and we will be glad to assist.
It never even shipped. It's been easily a month now.
UNIQSO 回复2024-05-03
Hi, your order has been shipped 2 days after the order was placed. Do check your spam/junk folder for the shipping information or if you need further assistance, please email [email protected] and we will be glad to assist.
They are pretty straight forward and easy to handle. There’s no weird fuss or anything and the products that I ordered looks good.
Only reason why they don’t get 5 stars is because the two pairs of contacts that I got were unreasonably difficult to put in, both of them. I understand that contacts can sometimes be difficult but these were rather annoying tbh. First pair were alright tho but the second pair were more difficult and once they were in the eye they were full of air and it was super difficult to get the air out so it would sit like a normal contact. (It made the contact fall out soooo much and it was not comfortable). They felt alright when they finally sat right BOTH eyes but maaaann was that frustrating and bothersome. Therefore 4/5 stars .
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