# SuperSmart USA 评价与评分

> 来源: OK.one — https://ok.one/review/us.supersmart.com

- 域名: us.supersmart.com
- 分类: 美丽与健康
- 综合评分: 4.4 / 5 (102 条评价)
- 评分分布 5→1 星: 76% / 9% / 2% / 4% / 9%
- 所在地: United States · Miami
- 数据更新: 2026-08-12

SuperSmart USA（us.supersmart.com）在 OK.one 的综合评分为 4.4 分（满分 5 分），基于本站收录的 102 条用户评价，属于美丽与健康分类，口碑良好。85% 的评价为 4 星及以上，9% 为 1 星；商家回复了 92% 的差评；评价主要围绕产品、质量、客户服务。数据最后更新于 2026-08-12。

## 最新评价(第 1/6 页)

### ★★★★★ 优秀的产品
- BEAVERS SANCHEZ Tencia · 2026-08-09 · 已验证

优秀的产品，异常高效的流程，而且没有咄咄逼人的销售。产品来源、成分、质量和说明基于证据的透明度。信息。用户友好的网站。轻松的会员资格、入职和退出。 
优秀的价格没有噱头  
交货快捷且正确。 
很高兴我找到了这家公司。

### ★★★☆☆ 没有预先通知订阅即将发货。
- Frank · 2026-08-08 · 已验证

我订阅了其他公司的其他产品。  通常，我会提前收到一封电子邮件，告知我的订阅已准备好处理（通常至少提前 3 天，如果不是更长时间）。  如果我当时不需要的话，这允许我调整日期。  我没有收到 Supersmart 发来的电子邮件。  我收到的唯一一封电子邮件是在 8 月 3 日，表明产品已发货，并且提供了订单和跟踪编号。  这也是从 Supersmart 收到的最后一封电子邮件。  此外，虽然我不介意没有收到任何递送通知，但我订阅的大多数其他公司都会发送一封电子邮件，表明包裹已递送。  另外，对于这个特殊的例子，我不需要这么早就需要该产品，如果在发货之前我知道的话，我会修改日期。  根据我下周将接受的一些医学检查，我什至可能不需要未来的产品。  因此，公司只需要在沟通中更加积极主动。

> 商家回复 (2026-08-10): Hi Frank, thank you for such thoughtful and detailed feedback. This is genuinely helpful.

You have raised a completely fair point. A pre-shipment notice a few days before your subscription processes, giving you the chance to adjust or skip a delivery, is exactly the kind of proactive communication customers should expect, and a delivery confirmation afterward as well. You are right that this is a gap, and it is one we are actively working to improve as we build out our subscription program.

In the meantime, we do not want you to be stuck with product you may not need, especially with your medical tests coming up. Please reach out to us at customerservice@supersmart.com and we will be glad to help you pause, reschedule, or adjust your upcoming subscription orders, and assist with this most recent one if needed.

We really appreciate you taking the time to help us do better.

The SuperSmart Team

### ★★★★★ 客户服务非常好。
- Jill · 2026-08-06 · 已验证

### ★★★★★ 产品很棒
- DMHoge · 2026-08-05 · 已验证

产品很棒。赞美主！

### ★★★★★ 你们的产品质量非常好
- Mariano Castillo · 2026-08-03 · 已验证

### ★★★★★ 很棒的公司。
- Susan · 2026-08-02 · 已验证

非常快速的运输，优惠的价格和优质的产品。

### ★★★★★ 超过
- GEORGE Verne · 2026-07-29 · 已验证

超出预期

### ★★★★☆ 最优惠的价格和产品数量
- CAMPBELL Clayton · 2026-07-29 · 已验证

最优惠的价格和产品数量
虽然在亚马逊时代交货缓慢，但了解服务成本。

### ★☆☆☆☆ 不幸的是，夏季包装不佳——益生菌因热而受损
- HUIYU Zeng · 2026-07-22 · 已验证

不幸的是，在夏季高温期间，邮件递送将益生菌留在了室外邮箱内。高温使益生菌失去活性和无效，所以我不再需要定期订阅。

> 商家回复 (2026-07-23): Hi Huiyu, 

Thank you for letting us know, and we are sorry to hear about your experience.

We understand your concern about the heat. For your reassurance, our probiotics are lab-tested to remain stable and effective even when exposed to summer temperatures for up to 30 days, so a period in a warm mailbox would not typically render them inactive. They are formulated with this kind of transit in mind.

That said, once a package leaves our facility the delivery conditions are in the carrier's hands and outside of our control, and we never want you to be left with a product you are not confident using. Please reach out to us at customerservice@supersmart.com and we will be glad to arrange a replacement or a full refund, whichever you prefer.

We appreciate your understanding and hope to have the opportunity to serve you again.

The SuperSmart Team

### ★★★★★ 原料干净
- chris bentley · 2026-07-20 · 已验证

### ★★★☆☆ 喜欢维生素——订阅门户需要改进
- Vikki L · 2026-07-19 · 已验证

喜欢维生素。 
不喜欢订阅门户。我无法“重新安排”我的维生素以“立即购买”或创建早于订阅日期的日期。我必须下一个完整的单独订单才能更快地获得订阅。只有‘一个月’、‘两个月’等选项。 
我需要更改我的时间表以更快地交付，但没有选择这样做。

> 商家回复 (2026-07-20): Hi Vikki, thank you so much for the kind words about the vitamins, and for taking the time to share this feedback.

You have raised a real and valid point. The inability to move a subscription delivery to an earlier date, without placing a separate order, is a genuine gap in the portal, and you are right that the fixed one month, two month options do not cover situations where you simply need your next order sooner. This is exactly the kind of practical feedback that helps us improve, and we are sharing it with our team.

In the meantime, please reach out to us directly at customerservice@supersmart.com and we will be glad to manually adjust your delivery timing so you get your vitamins when you need them, without having to place a duplicate order.

Thank you again for being a loyal customer.

The SuperSmart Team

### ★★★★★ 超越一切！
- DOMINIC · 2026-07-17 · 已验证

### ★★☆☆☆ 没有收到交货通知，而且…
- YANNICELLI Hector · 2026-07-10 · 已验证

没有任何交货通知，包裹就留在邮箱里在午后的阳光下烘烤。这是一个很差的服务。

> 商家回复 (2026-07-10): Hi Hector,

Sorry to hear how your package was delivered. Leaving it to sit in a hot mailbox with no delivery notice is not the standard we want, and you're right to flag it. This comes down to the carrier's handling on final delivery, and we're actively working with our shipping partners to improve delivery notifications and how parcels are left.

Thanks for letting us know.

SuperSmart team

### ★★★★★ 他们很快就把产品给我了。
- GORMLEY Rebecca · 2026-07-06 · 已验证

### ★★★★★ 优秀的产品
- PRONK Douglas · 2026-07-03 · 已验证

优质的产品，快速的交货。

### ★★★★★ 我对产品和…感到满意
- NAKHJAVAN Shervin · 2026-07-02 · 已验证

我对产品和版税折扣感到满意。

### ★★★★★ 对我的补充剂总是很满意！
- kirstin Torres  · 2026-06-24 · 已验证

这家公司拥有最优质的补品，而且应有尽有！

### ★☆☆☆☆ 回到库存电子邮件
- Hank · 2026-06-21 · 已验证

你不断地发回库存提醒电子邮件，让客户无法阻止。此外，发货订单也需要很长时间。

> 商家回复 (2026-06-22): Hi Hank,

Sorry for the frustration on both counts. Demand outpaced our forecasts and we sold through stock faster than we could restock, which is why shipping has been slow. A fresh batch is on its way from the lab now and we expect to be back to normal speed very shortly.

On the emails: Our IT team will fix this shortly. Sorry about the inconvenience. 

Thanks for your patience.
SuperSmart team

### ★★★★★ 简单、有用且高效:)
- Sheryl Strople · 2026-06-18 · 已验证

您的网站很容易浏览......订购一个简单的......订单履行，及时。
我很欣赏你们的产品和公司

### ★★★★★ 他们总是很快就把订单交给我。
- GORMLEY Rebecca · 2026-06-11 · 已验证

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