# us.tineco.com 评价与评分

> 来源: OK.one — https://ok.one/review/us.tineco.com

- 域名: us.tineco.com
- 分类: 电子与科技
- 综合评分: 1.0 / 5 (2 条评价)
- 评分分布 5→1 星: 0% / 0% / 0% / 0% / 100%
- 所在地: China
- 数据更新: 2026-10-25

us.tineco.com（us.tineco.com）在 OK.one 的综合评分为 1.0 分（满分 5 分），基于本站收录的 2 条用户评价，属于电子与科技分类，口碑较差。100% 的评价为 1 星，差评比例偏高；商家尚未回复差评。数据最后更新于 2026-10-25。

## 最新评价(第 1/1 页)

### ★☆☆☆☆ Refused to honour their warranty.
- Steve · 2024-10-01

I purchased one of their cleaners from Amazon December 2022, however, the motor failed July 2024.
As the machine was still under Tineco's 2 year warranty I contacted Tineco support.
As requested, I sent them copy of my Amazon receipt.
They asked for a video, so I recorded one.
They replied agreeing to replace the unit once it was received back at the address that they supplied.
I paid and organised a courier.
I supplied them with the tracking number.
I packed the item ready for collection.
At the last minute, on the actual day the courier was booked to collect the machine, I received an email from Customer Support which read as follows "After checking your purchase proof provided, we found that your machine was not directly from our official Tineco authorized store. We kindly ask that you contact the store for original purchase proof from them, we will proceed to next step once we receive your reply."
There really isn't a "next step" as the machine was sold by and despatched by Amazon!
You heard right, Amazon are not an authorised seller!
Their, so called "worry free" warranty makes no mention this exclusion on their website. That is to say, they do not publish a list of who are ‘authorised’ sellers.
Credit to Parcel Force I was able to cancel the collection at the last minute and they refunded the delivery charge and to Amazon for refunding me the cost of the machine.

### ★☆☆☆☆ Horrible company!! A cheap imitation, at a high cost
- Jaclyn Smith · 2020-06-04

I hate this company! Do not buy their products! They are cheap cheap cheap replicas of Dyson products. But they charge the same amount of money, actually in some cases more money. Their products constantly fall apart, and their customer service is horrible absolutely horrible. I’m telling you if you wanna avoid eye major headache do not listen to the reviews on Amazon! They are bulls**t, I have literally owned three models, and I’ve had to replace parts on all of them numerous times. Every time they’ve made it hard for me. Their products are crap, they can’t even stand up to normal wear and tear. I’m not kidding when I say I am constantly having to contact them for replacement parts.

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