# US Fireplace Store 评价与评分 > 来源: OK.one — https://ok.one/review/usfireplacestore.com - 域名: usfireplacestore.com - 分类: 家居与园艺 - 综合评分: 3.4 / 5 (103 条评价) - 评分分布 5→1 星: 53% / 2% / 4% / 9% / 32% - 所在地: United States - 数据更新: 2026-08-11 US Fireplace Store（usfireplacestore.com）在 OK.one 的综合评分为 3.4 分（满分 5 分），基于本站收录的 103 条用户评价，属于家居与园艺分类，口碑一般。评价两极分化：55% 给出 4 星及以上，同时 32% 打了 1 星；商家回复了 100% 的差评；评价主要围绕产品、客户服务、质量。数据最后更新于 2026-08-11。 ## 最新评价(第 1/6 页) ### ★☆☆☆☆ 我在这家公司的经历是…… - afaf georgis · 2026-08-06 我在这家公司的经历非常令人失望。他们不是一次而是两次发错了货物，造成了不必要的延误和挫败感。不幸的是，客户服务体验同样令人失望。解决问题没有什么紧迫感，沟通感觉照本宣科，缺乏人情味。不管问题如何，回复都是重复的，并且缺乏真正的努力来理解或解决我的担忧。联系经理也非常困难。当我最终这样做时，谈话与我与客户服务和销售代表的谈话没有什么不同。没有额外的权力、所有权或意愿来解决问题。我建议不要有人购买。 > 商家回复 (2026-08-10): Hello, We sincerely apologize for the frustration and inconvenience you experienced. We understand how disappointing it must have been to receive the wrong items twice and to experience additional delays while trying to get the issue resolved. We also apologize that our communication did not meet your expectations. Your feedback regarding the lack of urgency, repetitive responses, and difficulty reaching a manager is important to us, and we will take it seriously as we work to improve our customer service and communication. We regret that we were unable to provide the level of support and resolution you expected. Thank you for taking the time to share your experience with us. ### ★★☆☆☆ 在线不友好 - customer · 2026-07-31 他们没有指定我们订购的原木的尺寸，收到时它们太小了。将它们退回，他们向我们收取了 25% 的产品进货费和税费。 远离这个商人。 > 商家回复 (2026-07-31): We’re sorry to hear about your experience. Our refunds are calculated according to our return policy. The refund amount is based on the total order amount, including tax, minus any applicable discounts, the 25% restocking fee, and shipping costs both ways, as outlined in our policy. We strive to apply our return policy fairly and consistently for all customers and appreciate your feedback. ### ★★★★★ 我购买了一个未完成的电视控制台...... - FS · 2026-07-30 我购买了一个未完成的电视控制台，非常喜欢它！我在上面涂了蜂蜡，橡木纹理闪闪发光！客户服务也很棒。我不会去其他地方购买另一台电视控制台。我也期待着在来年更换我的木炉，我也会从他们那里得到一个。 > 商家回复 (2026-07-31): Thank you so much for your wonderful feedback! We’re thrilled to hear that you love your unfinished TV console and that the beeswax finish brought out the beauty of the oak grain. We’re also glad to know you had a great experience with our customer service. We truly appreciate your support and look forward to helping you with your future wood stove purchase. Thank you for choosing us! ### ★☆☆☆☆ 我需要 12 英寸外径带 - steve · 2026-07-29 我需要 12 英寸外径表带，而不是 14 英寸表带。 这些选项未列出带的实际大小。我有一个客户在等这个。 我们需要尽快解决这个问题。我怎样才能在路上找到合适的人呢？ > 商家回复 (2026-07-31): We have checked your order, and our order processor is already working on this request. Please check your email for any updates. An email was sent by our support team 4 days ago, and we are currently awaiting your reply so we can proceed with the next steps. Thank you for your patience and cooperation. ### ★☆☆☆☆ 糟糕的退货政策 - Monica · 2026-07-28 如果你想退货。他们会保留你几乎所有的钱。物品没有损坏，他们会向您收取库存费和运费。太可怕了，他们对此并不透明。购买 200 美元的商品，我得到了 30 美元的退款。不要在这里购物。 > 商家回复 (2026-07-31): We’re sorry to hear about your experience. Our return policy is applied fairly and consistently to all customers. Return shipping costs and any applicable restocking fees are based on the terms outlined in our policy and are communicated to customers during the return process. We appreciate your feedback and will continue working to make our policies and procedures as clear as possible. ### ★☆☆☆☆ 卖给我一件物品然后说嘿我们能得到更多的钱吗 - Ryan Anderson · 2026-07-26 卖给我一件东西。然后发给我这个 “美好的一天！ 我们今天收到一条更新，该商品已缺货，但我们已联系我们的第三方仓库，好消息是他们有库存。然而，由于尺寸、距离和重量，需要支付额外的运输费用。运费为 200 美元。作为我们尊贵的客户，我们很乐意承担 50% 的金额。因此，您只需额外支付 100 美元即可运送该商品。如果您想继续，请告诉我们。 再次感谢您与我们开展业务！ 我们将等待您的回复。祝你过得愉快” > 商家回复 (2026-07-27): Hello, Thank you for reaching out. We understand your concern. However, please note that your order has been canceled, and no payment has been captured, as we only requested a payment authorization at the time of purchase. Payment is not captured until the order is confirmed and ready to be processed. Regarding the additional shipping cost, we were not requiring you to pay the extra $100. We were simply providing it as an optional solution after our third-party warehouse confirmed they had the item in stock. We also offered to cover 50% of the additional shipping cost as a courtesy. Since you have chosen not to proceed, your order has been canceled, and no charges have been made. If you have any further questions, please let us know. We're happy to help. Thank you. ### ★☆☆☆☆ 当尝试退货时，情况非常…… - David Vander Molen · 2026-07-23 当试图退回物品时非常困难。 然后收取 25% 的补货费用。永远不会再从他们那里购买。 > 商家回复 (2026-07-24): Thank you for your feedback. We're sorry to hear that your return experience was frustrating. Our shipping and return policy, including the 25% restocking fee, is outlined on our website prior to purchase and can also be reviewed at any time. We encourage customers to check these policies before placing an order or initiating a return so there are no surprises. We appreciate you taking the time to share your experience, and we're sorry we weren't able to meet your expectations. ### ★☆☆☆☆ 他们给我寄了一个坏了的加热器并且不予退款，所以我不得不用我的信用卡对这笔费用提出异议 - LS · 2026-07-16 我们订购的其中一个加热器到了就坏了（顶部的玻璃碎了）。我立即通知他们并发送了照片。尽管如此，他们还是花了一个半月的时间拖延，决定让我寄回整个东西，最后告诉我加热器不能转售，所以我只能得到部分退货的积分。我和我的信用卡发生了纠纷，最后赢了，拿回了我的钱。 我本来想退回我订购的第二个加热器，但他们退货了，本来应该被切割和干燥的，所以很难，我就保留了它。 可怕的可怕的事情。 > 商家回复 (2026-07-16): Hello, We're truly sorry to hear about your experience and understand how frustrating this must have been. We apologize for the delays and any inconvenience caused throughout the return process. We understand your concerns regarding the damaged heater and the outcome of your return request. Our return decisions are based on the condition of the item upon inspection and the applicable return policy. However, we understand that this experience did not meet your expectations, and we regret that it led you to dispute the charge with your credit card. We appreciate you taking the time to share your feedback. Your comments will be shared with the appropriate team as they help us review and improve our processes. Thank you for bringing this to our attention, and we sincerely apologize again for your experience. ### ★★★★★ 出色的客户服务支持 - Dick Miller · 2026-07-12 出色的客户服务支持 强大的技术支持 所有代表都彬彬有礼 > 商家回复 (2026-07-13): Hello, Thank you for your wonderful feedback! We're delighted to hear that you had a great experience with our Customer Service and Technical Support teams and that our representatives were courteous throughout your interaction. We truly appreciate you taking the time to share your experience. Your kind words mean a lot to our team and encourage us to continue providing excellent service. Have a wonderful day! ### ★☆☆☆☆ 提防！！ - Heather Wentworth · 2026-07-10 提防！！！粗略的公司。包裹式壁炉屏到达时有缺陷，一侧比另一侧短。成本约为 800 美元。拍摄运输箱每一面和设备本身的主要麻烦。然后要求查明原籍国并获取更多照片。该装置看起来可能是作为合法高端防火屏出售的仿制品。 “黄铜”摸起来像塑料。我们正在做进一步调查，但请谨慎在此购买。 > 商家回复 (2026-07-10): Hello, Thank you for bringing this matter to our attention. We have already forwarded your concern to our manufacturing team for further investigation. Please rest assured that we are actively looking into this issue and will provide you with an update as soon as we receive feedback from the team. We appreciate your patience and understanding while we work to resolve this matter. ### ★★★★★ 快速可靠的服务 - H.P.H · 2026-07-09 · 已验证 > 商家回复 (2026-07-09): Thank you for your feedback! We appreciate your kind words and are glad to know you had a fast and reliable experience with our service. We look forward to assisting you again in the future. ### ★★★★★ 良好的沟通 - Brenda Schiaffini · 2026-07-09 良好的沟通、帮助和及时。 > 商家回复 (2026-07-10): Thank you for your kind feedback! We truly appreciate your comments and are glad to hear that you had a positive experience with our communication and assistance. We’re always here to provide timely support whenever you need us. ### ★☆☆☆☆ 运费过高。 - Donna Simonson · 2026-07-08 · 已验证 > 商家回复 (2026-07-09): Thank you for your feedback. We understand your concern regarding the shipping charge. Shipping costs are calculated based on factors such as package size, weight, destination, and current carrier rates. We appreciate your input and will continue reviewing our shipping options to provide the best possible value for our customers. ### ★★★★★ 不是你的错，但你补救了一切。损坏的设备今天已被取走，我们比预期提前两周收到了新设备。工作做得很好。 - michael sharpe · 2026-07-07 加热器在运输过程中损坏，这不是您的错，但仍在进行的退货过程一直很痛苦。我被告知我会收到通过电子邮件发送给我的退货标签，但这尚未发生。 如果您愿意帮我调查一下，我知道我们的加热器因缺货而延迟，但我们仍然非常想要它。 真诚的， 迈克·夏普 > 商家回复 (2026-07-09): Hello, We’re happy to let you know that your replacement has been delivered today. Thank you for your patience and understanding throughout the process. We appreciate the opportunity to make this right and hope you’re satisfied with your replacement. If you feel your experience has improved, we would greatly appreciate it if you could consider updating your review to reflect the resolution. Thank you again for your support. ### ★☆☆☆☆ 盒子缺少螺丝，可以看出…… - JS · 2026-07-01 · 已验证 盒子缺少螺丝，可以看出该物品是刚刚重新装箱并发送给下一个订单的退货。 > 商家回复 (2026-07-03): We're sorry to hear you received an item in that condition. That isn't the experience we want for our customers. Please get in touch with us with your order details, and we'll be happy to make this right by arranging a replacement or another appropriate resolution. Thank you for bringing this to our attention. ### ★☆☆☆☆ 不可能的退货流程... - Casey Salz · 2026-06-30 确保在下订单之前先研究一下您的订单。我确信我订购的日志套装适合。不幸的是事实并非如此。退货过程无疑是我做过的最乏味的过程。最终我不得不向银行提出争议才能获得退款。从来没有道歉，或更重要的是从来没有任何帮助获得正确的日志集。我多次尝试寻求帮助，但始终无法与任何能完成任何事情的人交谈。人很好，但客户体验却是噩梦。 > 商家回复 (2026-07-01): Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations. We understand that returns can be frustrating, especially when an item isn't the right fit. Our return process follows our established policies, which are designed to ensure consistency and fairness for all customers. We regret that this process left you feeling unsupported. Your comments regarding communication and assistance in finding the correct log set have been noted, as we always strive to provide better service. We appreciate your feedback and wish you the best moving forward. ### ★★★★★ 我为一个雄伟的房间订购了一个装饰前部的… - kathy davis · 2026-06-27 我为一个宏伟的壁炉订购了一个装饰前面板，但在订购后遇到了一些问题。与我交谈的每个人都非常友好和乐于助人，并希望确保我拥有正确的物品。它很快就到了，看起来棒极了。很棒的客户服务，非常感谢。 > 商家回复 (2026-07-01): Thank you so much for your kind words! We're thrilled to hear that our team was able to answer your questions and help ensure you received the right trim front for your Majestic fireplace. It's great to know your order arrived quickly and that you're happy with how it looks. We truly appreciate your feedback and your business. Enjoy your fireplace, and please don't hesitate to reach out if you ever need anything else! ### ★★★★★ 正是我想要/需要的 - Joann Lett · 2026-06-27 虽然令人失望的是，获得壁炉控制/远程设备的时间比我最初预期的要长，但该公司在整个过程中非常善于沟通，客户服务非常及时地解决了控制旋钮丢失的问题 > 商家回复 (2026-07-01): Thank you for your thoughtful review! We appreciate your patience while your fireplace control and remote equipment was on its way. We're glad our team kept you informed throughout the process and was able to quickly resolve the issue with the missing control knob. It's great to hear you received exactly what you wanted and needed. Thank you for choosing us, and we hope you enjoy your fireplace! ### ★★★★★ 非常有用的信息和帮助 - Danette Mall · 2026-06-23 下订单时我收到了非常有用的信息和帮助。 有人告诉我需要多长时间才能收到我的物品，但它们到达的时间要早​​得多！ > 商家回复 (2026-06-23): Thank you for your kind feedback! We're delighted to hear that you found the information and assistance helpful when placing your order. It's also great to know that your items arrived earlier than expected. We appreciate your support and look forward to serving you again in the future. ### ★★★★★ 美丽的壁炉！ - Steven Burrell · 2026-06-22 · 已验证 > 商家回复 (2026-06-23): Thank you for your feedback! We're thrilled to hear that you love the fireplace. We appreciate your support and hope it brings warmth and enjoyment to your space for years to come. --- - 全部评价与筛选: https://ok.one/review/usfireplacestore.com - JSON 接口: https://ok.one/api/companies/usfireplacestore.com - 评分口径与数据来源: https://ok.one/methodology/