Mr. Gustavo tried to register for the Free Trial to our Step 1 Online Course. He could not locate the email that we automatically send in order to complete the setup process to begin the Free Trial so he called our Customer Service Department. While we were attempting to assist him to setup his Free Trial since he could not locate the email he was sent, he began to berate, belittle, and use profane language towards our Customer Service Representative because we could not immediately setup his Free Trial due to the high volume of calls we were experiencing at the time and it would have taken 5 minutes to set him up which was unacceptable to him. Our entire Customer Service Team aims to provide the absolute best customer service, to quickly assist everyone that contacts us, and to provide 100% customer satisfaction. Unfortunately, due to Mr. Gustavo’s unacceptable behavior towards our Customer Service Representative the decision was made to not further assist him because he would not refrain from his disrespectful behavior. As such, Mr. Gustavo did not receive access to the Free Trial as a result of his unacceptable behavior after every attempt was made to assist him.
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Nesrein Layas · 写过 2 条评价 · 已认证 ·
★★★★★
强化练习的好地方……
在类似的考试环境下进行强化练习的好地方。
USMLE Success Academy 回复2020-01-05
Congratulations on achieving success on the Step 2 CS exam and thank you for your review! Please let us know if we can be of any assistance in the future. All the best to you!
Congratulations on achieving success on the Step 2 CS exam and thank you for your review! Please let us know if we can be of any assistance in the future. All the best to you!