# US Solar Supplier 评价与评分 > 来源: OK.one — https://ok.one/review/ussolarsupplier.com - 域名: ussolarsupplier.com - 分类: 公用事业 - 综合评分: 3.7 / 5 (60 条评价) - 评分分布 5→1 星: 58% / 8% / 5% / 5% / 23% - 所在地: United States · Louisville - 数据更新: 2026-08-10 US Solar Supplier（ussolarsupplier.com）在 OK.one 的综合评分为 3.7 分（满分 5 分），基于本站收录的 60 条用户评价，属于公用事业分类，口碑一般。23% 的评价为 1 星，差评比例偏高；商家回复了 100% 的差评；近 12 个月新增 40 条。数据最后更新于 2026-08-10。 ## 最新评价(第 1/3 页) ### ★★★★★ 拨打了客户服务热线... - David Jones · 2026-07-29 致电客户服务热线寻求帮助解决我的逆变器故障。非常有帮助的团队！ > 商家回复 (2026-07-30): Troubleshooting can be frustrating! Glad our team could help get you pointed in the right direction. ### ★★★★★ 美国太阳能Meyer Berger面板订单 - Glenn Weber · 2026-07-28 他们在丰塔纳的分支机构的接送既快捷又方便。 US Solar 的 Bobby 确实帮助我完成了订单，包括为我提供托盘尺寸，以确保我可以使用较小的皮卡轻松提取订单。 一位专业安装人员在我的同时拿起了相同的面板，并说他在许多安装中都使用了它们，这让我相信我做出了正确的选择。 > 商家回复 (2026-07-30): Thanks for the feedback. We're really happy the pickup went smoothly. It means a lot to get a vote of confidence from a fellow installer. Thanks for trusting us with your project, and we hope to help you again down the road. ### ★★★★★ 我的经历很棒 - Remi Prosser · 2026-07-28 我的经历很棒。 订购了 Bluetti 电池并很快收到了。 客户服务反应非常迅速，使整个交易非常愉快。 > 商家回复 (2026-07-30): Thank you for the kind words! We're glad your Bluetti battery arrived quickly and that our team helped make the whole experience an easy one. Bluetti's are popular around the office as well. We really appreciate your trust. ### ★★★★★ 从我这边来说没问题 - Tom Mac——— · 2026-07-24 从我的角度来看没有问题。 沟通良好，运输良好。 我会再次从他们那里购买。 > 商家回复 (2026-07-30): Thanks for taking the time to leave a review. Sometimes it's really as simple as that; good communication, smooth shipping, and everything shows up the way it should. We appreciate you trusting us! ### ★★★★★ 正是我一直在寻找的🌞 - Forefront Fan · 2026-07-23 优惠的价格，良好的沟通，一切都按预期到达——这就是我所希望的，美国太阳能供应商交付了。 > 商家回复 (2026-07-23): Really appreciate you trusting us with your project. Hope the install goes smoothly! And if you decide your next project needs "just one more panel," we'll be here! ### ★★★★★ 与安德鲁一起工作，非常棒…… - Kevin Cochran · 2026-07-14 与安德鲁一起工作是一次美妙的经历。 如果我将来需要太阳能零件，我会很容易推荐这里。 > 商家回复 (2026-07-23): Thanks so much for the kind words! We agree, Andrew is the best. Hope everything goes smoothly with your Sol Ark/south Texas install! Thanks again for trusting us with your project. ### ★★★★★ 质量和客户支持 - Alberto Baez · 2026-06-19 在线购买时我最看重的事情之一就是客户支持。不幸的是，在销售完成后，没有多少公司支持他们的产品来回答合法的客户问题或投诉。相信我，我已经为此被烧伤很多次了。在美国太阳能公司，我不仅体验到了他们销售的产品的良好质量，而且非常快地解决了任何合法的投诉。 > 商家回复 (2026-07-23): Thank you for this. We know exactly what you mean; the real work can sometimes start past the sale. We're glad we could get your issue sorted out quickly. Thanks for trusting us with your project, and for taking the time to share your experience! ### ★★★★★ 老实说我非常满意 - Jason Joyce · 2026-06-18 老实说，我非常满意。安德鲁和塞斯非常棒。我们在两周内收到了所有供应品，考虑到我们订购的几种产品的尺寸，我觉得这令人难以置信。我们在周一又订购了一些需要添加额外面板的部件，并在今天周五收到了它们。极好的！！赛斯与安德鲁和我自己分享的技术帮助是无价的。在您的销售团队中拥有一名技术人员是天才。我向任何人强烈推荐你们的公司。正如我告诉安德鲁的那样，我和我的妻子打算在婚礼结束后立即安装我们为儿子安装的相同系统。我衷心感谢您的所有帮助。 > 商家回复 (2026-07-23): Thank you for taking the time to share this! We're really glad everything came together the way it did, especially on an order of that size. Getting those last few parts to you by Friday was a nice win, too. Thanks for trusting us with such an important project! ### ★☆☆☆☆ 99 美元的欺骗性定价以及 559 美元的掠夺性运费 - Anthony Herrera · 2026-06-08 该公司使用欺骗性的“诱饵和转换”定价策略。他们广告中的单个太阳能电池板售价仅为 99.00 美元。然后他们添加了强制性的 559.00 美元运费。该费用并不反映合法的运费。这是产品上未经广告的加价。我就此与销售总监 Andrew Kurtz 进行了质询。他表示他们不会放弃产品。这一承认证明低价是假的。他们将真实的产品成本隐藏在运费中。避免这项业务以保护您的资金。 根据联邦指导方针，企业不得使用诱饵和转换定价或掩盖总成本。根据联邦贸易委员会欺骗性费用指南，任何排除的运费必须合理反映企业运输实物货物的实际成本。将 559.00 美元的强制性运费附加到 99.00 美元的商品上以隐藏产品的真实标记是一种不公平且具有欺骗性的做法。 > 商家回复 (2026-06-08): Anthony, We're sorry for the disappointment. Truthfully, if you're only ordering a single panel, the shipping can absolutely feel high. The challenge is that solar panels don't ship like typical e-commerce products. Whether you order 1 panel or 30 panels, they generally need to travel on a protected freight pallet and move through the LTL freight network to arrive without damage. Those costs are largely driven by the pallet, handling, and freight lane—not the value of the panel itself. That's one reason we typically recommend a minimum of 8 panels - and was the case here as well. The shipping cost often stays relatively similar as additional panels are added, making the delivered cost per panel much more economical. We also want to be clear that these are actual freight charges, not hidden product markups. More often than not, we absorb additional shipping costs that are never passed on to customers when carrier invoices exceed quoted rates. We wish we could offer more economical shipping for single-panel orders, but we're ultimately subject to the realities of the freight market and shipping supply chain. We certainly do not aim to have deceptive anything. Our customers specifically value transparence and are the first to point out anything we don't have on a listing. We've already shipped 100s of these panels to customers across the country, many of whom have shopped multiple suppliers and still found us to be the best overall value—even after shipping is included. The reality is that suppliers selling sub-pallet quantities of solar panels are all working within the same freight system, and none of us can escape standard freight rates. In many cases, for someone looking for a single panel, finding a local source may genuinely be the better answer. We wish you the best of luck finding a solution that works for your budget. We certainly didn't want to mislead you, and we're sorry we weren't the right fit for your project today. — US Solar Supplier ### ★☆☆☆☆ 很长一段时间以来最糟糕的经历 - Brian Hutcherson · 2026-06-04 我订购的产品在线信息非常有限，而且他们无法通过电话提供更多信息。由于尺寸原因收到了无法使用的产品，尽管这是一条简单的电池电缆，但他们有零退货政策。糟糕的公司，去别的地方吧。 > 商家回复 (2026-06-18): Hi Brian, Very sorry to hear about your poor experience. We most definitely have a return policy - it can be found here. https://ussolarsupplier.com/pages/refund-policy It does look you were beyond the designated return time, but I'll reach out in email. Unfortunately, products like the Pytes Cable Set don't often come with full spec sheets. Regardless - we try to carry the most accurate information on our 4000+ products. Sometimes there is less published to pull from the manufacturers and we are sorry this resulted in a negative experience! ### ★★★★★ 团队非常乐意帮助我…… - Wally Bruner · 2026-05-16 · 已验证 团队非常乐意帮助我设计和订购电池和逆变器。 > 商家回复 (2026-06-18): Thank you again for the opportunity, Wally! It's so fun to see Yellowwood come to life! ### ★★★☆☆ 订单交货时间长度... - Dale · 2026-05-15 · 已验证 从订单日期算起的交货时间长度。 > 商家回复 (2026-05-15): Appreciate the feedback Mr. Lange. We fully appreciate that having the materials on the job site as soon as possible is the goal. It indeed looks like this shipped out 48 hours past our forecasted shipping terms - sending you a credit in your email for the inconvenience! ### ★★★★★ 优秀的客户服务 - William Burns · 2026-05-06 优秀的客户服务。谢谢安德鲁·库尔茨！！！ > 商家回复 (2026-05-15): Appreciate the kind words! Let us know if there is any other way we can support your solar project! ### ★★★☆☆ 买家当心 - Eric · 2026-04-30 **更新 5/5** 大多数未发货物品的隔夜运输标签已创建。 他们根据我的要求安排了这一点，以便我可以在铁路运输的同时开始安装。 我现在已经确认铁路也在发给我的路上，我的订单终于完成了。 一旦一切都到达，我将再次更新此评论，但我预计不会出现任何进一步的问题。如果我的订单能够正确处理并且不需要“特别关注”，那就更好了，但最终美国太阳能供应商的管理层超越了这一点，以令我满意的方式解决了这个问题。 不要像我一样等待 2 或 3 周才询问您的订单状态！ **更新 4/30** 在发布下面的投诉和评论几个小时后，我接到了美国太阳能供应商总裁/首席执行官罗伯特的电话。 他承认公司在这方面做得不好，并提出退还整个订单的运费（金额很大），并在明天 5 月 1 日加快发送订单中所有缺失的部件。 我被告知预计剩余订单的追踪信息将于 5 月 1 日提供。 当跟踪 # 开始移动时，我将再次更新此评论。 我仍然不清楚究竟发生了什么，但我现在有一些信心，问题很快就会得到解决。 买家注意：我于 2026 年 4 月 9 日向美国太阳能供应商下了订单 #9097。 该订单包含 (16) 块太阳能电池板以及将其分成 2 串安装在屋顶上的所有相关架子，总共 155 件物品。 当天晚些时候，我收到了一封订单确认电子邮件。 该电子邮件的文本复制并粘贴在下面……。 感谢您的购买！ 我们正在准备发货您的订单。发送后我们会通知您并发送跟踪信息。请注意，除非另有说明，否则订单将在购买后 7-14 个工作日内发货。 我的 Chase Visa 已于 2026 年 4 月 11 日收取订单全额费用。 我耐心地等到了26年4月22日，我发送了一封电子邮件询问订单的运输状态。 我很快就收到了回复，该回复的文本被复制并粘贴在下面...... 杰克·多兰 4 月 22 日星期三上午 8:59（8 天前） 对我来说 科特先生： 感谢您伸出援手。 我们的订单通常在 7-10 个工作日内发货。这不是由是否有库存决定的，而是由我们收到的订单数量决定的。 不幸的是，我们的仓库现在已经人满为患，我们的趋势是十个工作日而不是七个工作日。我们将联系履行部门并要求他们将您的订单移至队列中。 美国海军舰艇 太阳能电池板于 4 月 22 日从佛罗里达州的另一家供应商直接发货。 此时，其他139件商品（均为“Sunmodo”品牌）的发货状态变为“准备发货”。 今天是 2026 年 4 月 30 日，我没有关于这些物品的运输状态的进一步更新。 我在 4 月 28 日发邮件询问他们是否打算发送货架，但我还没有收到回复。 我于 4 月 29 日通过电子邮件直接联系了 Sunmodo，但尚未得到回复。 我将跟进大通银行，因为他们不允许供应商对没有预计到达日期的物品收费。 USSS 确认电子邮件允许的“7-14 个工作日”已过期，我没有订单中 155 件商品中 139 件的追踪号码或预计抵达日期。 USSS 的人似乎认为这是可以接受的，我不同意。 帮自己一个忙： 在谷歌地图中输入美国太阳能供应商在肯塔基州的实际地址，然后看一下……问问自己，这看起来像我想要大量采购的大型库存仓库经销商的位置吗？ 我向美国太阳能供应商下订单的唯一原因是因为我希望所有东西都从肯塔基州的一个地点运送，这样就不会发生这样的问题。 嗯，吸取教训了。 我不会再从美国太阳能供应商那里订购，并且我肯定会建议不要这样做。 他们什么也没发货，直到我在订单确认后 13 天提出投诉。 然后，只有面板从佛罗里达州直运。 尽管如此，仍然没有关于货架的任何有用的更新。 我意识到 USSS 的员工根本不在乎，但我真的不需要向一些“行业专业人士”指出，如果没有安装方法，这些面板就完全没有用处。 这就是为什么我将订单作为来自一个来源的单一订单的原因。 面板定于今天 4 月 30 日通过 ABF 货运抵达。 自 4 月 22 日以来，安装它们所需的一切都在“准备发货”。 这是最新的更新。 US Solar Supply 的工作人员能否证明我错了，然后将我 21 天前购买和付款的商品发送给我？ > 商家回复 (2026-05-15): Glad we could rectify the issues here and it looks like all has landed! ### ★★★★★ 伟大的团队合作和期望！ - Joe Zarn · 2026-04-28 整个团队共同努力，确保我们在需要时获得所需的东西。 良好的沟通..将继续购买，因为他们的定价非常好。 > 商家回复 (2026-05-15): Glad we could rectify the order issues and happy everything has landed! ### ★★★★★ 我们很喜欢在美国的经历…… - Patrick Kemme · 2026-04-27 我们很喜欢在 US Solar 的经历——从预订到交付的一切都是一次简单而美好的体验。 > 商家回复 (2026-04-27): Glad to hear this! Thank you for taking the time to share it. We work hard to keep the process smooth from start to finish, so it means a lot that it felt easy on your end. We appreciate your support and are here if you need anything down the road. ### ★☆☆☆☆ 交货非常慢。库存商品需要近 2 个月的时间。 - Zachary Vergata · 2026-04-24 · 已验证 近两个月后才收到订单，称产品有库存...目前还在等待一小笔接线盒订单，但尚未收到任何更新或对我的询问的答复。沟通不畅。运输时间不佳。除非被迫，否则没有兴趣从该企业购买产品。 > 商家回复 (2026-04-24): Hi Zachary, Looks like your original order had brakage en route and we notified by email as soon as we knew. The order was made March 4 with the final tracking April 1. While we shoot for 7-14 business days, we sometimes run into delays in the process that can be caused by things including but not limited to breakage, repack and freight carrier availability. Your second order is showing that you were sent tracking and we'll reach out personally to make sure that you've got what you need. We continuously work to improve our turnaround time, appreciate the feedback and business, and hope there is an opportunity in the future you are willing to work with us. In that situation, please call our Sales Director at ext. 102 so he can personally expedite the order! ### ★★★★★ 我一直从…购买太阳能组件 - Jason Johnson · 2026-04-24 在过去的三年里，我一直从供应商那里购买太阳能组件，包括许多工作的材料平衡，无论是国内内容还是物流，我都拥有良好的沟通和良好的文档和支持，我会给团队六颗星。 > 商家回复 (2026-04-27): Thank you! Working together across multiple projects over the past few years has been a great partnership. Glad the communication, documentation, and logistics have made things easier on your end. We appreciate the trust and look forward to what’s next. ### ★★★★★ 伟大的公司，伟大的客户…… - John O Sobol · 2026-04-24 伟大的公司，提供优质的客户服务和关心客户的需求！ 罗伯特拥有一支出色的团队，可以通过跟进帮助提高客户满意度:-) > 商家回复 (2026-04-27): Thanks for the kind words—we really appreciate it. It’s been great working with you on the backup power setup at the Florida Solar Cracker House. We take a lot of pride in supporting the longer-term projects and seeing them come to fruition! We’re here anytime you need us. ### ★☆☆☆☆ 被告知我订购的所有东西都是… - john bayusik · 2026-04-23 · 已验证 当我放置 18000 美元的栖息地时，被告知我订购的所有东西都有库存，两周内收到了 2000 美元的零件，第二批货被损坏，被拒绝，花了一周半的时间重新发货，丢失了，其余的等了一个多月，被告知今天或接下来的 3 周会发货，只是不断创建新的发货数据，然后花了 11 天才收到 15800 美元的退款 > 商家回复 (2026-04-23): Hi John, We are sorry for how this played out; especially on an order that size. A few things unfortunately stacked up: part of your order shipped, unfortunately damage in the shipping chain caused further delay, and the reship went through a new carrier which caused further delay because of size and needing terminal drop. Your refund was processed in full as soon as everything was canceled, but we understand the wait was frustrating. We’ve since made changes with that vendor and carrier to avoid this going forward. We hear you, and we’re using this to make sure it doesn’t happen again. --- - 全部评价与筛选: https://ok.one/review/ussolarsupplier.com - JSON 接口: https://ok.one/api/companies/ussolarsupplier.com - 评分口径与数据来源: https://ok.one/methodology/