# Vector Security 评价与评分 > 来源: OK.one — https://ok.one/review/vectorsecurity.com - 域名: vectorsecurity.com - 分类: 家庭服务 - 综合评分: 2.4 / 5 (101 条评价) - 评分分布 5→1 星: 29% / 2% / 4% / 11% / 54% - 所在地: United States · Warrendale, PA - 数据更新: 2026-08-29 Vector Security（vectorsecurity.com）在 OK.one 的综合评分为 2.4 分（满分 5 分），基于本站收录的 101 条用户评价，属于家庭服务分类，口碑较差。54% 的评价为 1 星，差评比例偏高；商家回复了 52% 的差评；近 12 个月新增 9 条。数据最后更新于 2026-08-29。 ## 最新评价(第 1/6 页) ### ★☆☆☆☆ 这些公司是怎么开下去的？ - Alec Jain · 2026-08-25 最糟糕了，我们已经是Vector客户长达6年了。当然之前从没出过问题，但偏偏出问题的时候这里就乱套了……我们的前门摄像头一直掉线，烟雾探测器也老是误报。他们派人来了，说我们需要更换探测器，我们就同意了，但前门摄像头就是不能用，一直重启，到现在还是离线状态。既然买了设备的服务协议，我们以为都在保修范围内。结果收到一张400美元的账单，说只保一部分设备，不包括那个。我的意思是，如果只保一半，那服务协议还有什么用？而且被保的设备都是我们以前那家报警公司装的，从来就没出过问题。那个我不点名了的销售人员，说服务团队就是一帮不靠谱的人，为了省钱偷工减料。他对我也是爱莫能助……所以我们取消了，取消的过程比登天还难。 ### ★☆☆☆☆ 公司简直太糟糕了 - Robin Feigelis · 2026-08-18 这公司简直太烂了。客户服务最差！！打电话要等很久。没人回电。建议不准确甚至是完全错误的。等技术人员要3-6周，结果人要么不来，要么在约定时间之外出现（我们当时有其他安排，不得不取消预约，因为他来太晚了）。我的电子锁一直掉线。还收到门开着或锁着的警报，但根本没人靠近。我的控制面板离线并且彻底坏了。到现在至少3个月了，一直修不好。说需要升级面板。Phil-我们的销售员-花了一周才回电安排销售-而且是我在客服那里花了3个小时之后才回的。还在等预约！客服代表包括主管-如果你能找到的话-还有销售Phil都很粗鲁，根本不在乎。不建议使用这家公司。澄清一下-我们跟Vector有35年了。只是最近几年他们才一落千丈。 ### ★☆☆☆☆ 糟糕的客服 - David Groover · 2026-07-13 客户服务太糟糕了。没人能在电话里解决问题。在这家公司浪费了太多时间和金钱。他们的网站很烂，在线支付方式一半时间都不管用，所以我终于联系到一个人帮我设置自动付款。不幸的是，他们只帮我们家的设置了，没有帮我们的商业系统设置，所以我们的商业系统因为未付款被取消了。我打了好几次电话想恢复我们的商业系统，但一直被转接给不同的人，我不得不反复提供信息和解释情况。最后有人告诉我会有人回电，但从未发生。我们的商业系统大约一个月没有安保后，我尝试取消，但电话里的人说他们做不到，会有人回电。我还没收到回电，而且他们的网站上也没有删除支付方式的选择。远离这家公司。 ### ★☆☆☆☆ 非常失望 - Jeffrey Reiff · 2026-07-11 极度失望——服务糟糕透顶，毫无跟进 我是Vector Security几十年的忠实客户，但不幸的是，客户服务水平已经恶化到可能是我从任何公司经历过的最差的。 我的报警系统反复出现故障和失灵，几乎不可能获得 proper 服务。我收到了无数承诺，但几乎没有行动。最近，我请了一整天假等预约的技术人员，但他从未出现。更糟的是，当我直接发短信给他的主管询问为何爽约时，我完全没有收到任何回复。 我目前正在处理一个无法关闭的警报，被告知需要自己爬梯子拆下天花板传感器。如果我想让技术人员立即上门，被告知会产生紧急服务费——尽管上周明确告诉我一切都在保修范围内，不会有额外服务费。 我多次与主管和管理层沟通，但问题仍在不断累积且未解决。我面对的是不停蜂鸣、重复故障代码，以及一个既不能正常工作又得不到 proper 维护的安保系统。 作为客户这么多年，这种缺乏响应、问责和跟进的态度既令人失望又不可接受。长期客户忠诚度对这家公司来说似乎毫无意义。我真诚希望Vector Security立即采取措施改善客户服务，履行对客户的承诺。 ### ★☆☆☆☆ 根本不回电话！！！ - Vicki Ingber · 2026-05-02 我联系了Vector的几个部门，但就是联系不上对的人。没人回电，我还在等。我有重要问题，已经是几年客户了，但还是没人回电。他们一直把我转接到某个部门，然后转到语音信箱。不推荐他们！！！ ### ★☆☆☆☆ SC的Vector Security是最差的… - Peter vincent · 2026-04-03 南卡罗来纳州的Vector Security是最糟糕的签约选择。他们的客户服务几乎为零。没人接电话，也不回电，如果你遇到紧急情况，还不如直接报警，因为他们服务太差了。过去几个月他们一直在走下坡路，不知道这家公司怎么回事，真希望我从来没签约。我想让招牌挂在我家前面，简直比登天还难。他们说会来，说会来，但从来不来。一直说同样的话，哦，我们没有库存，我们没有库存。如果这种情况继续下去，我会取消合同，让他们来收钱吧，我会在法庭上起诉他们服务不到位。 ### ★☆☆☆☆ 一星都嫌多，真希望他们能零星 - Nina Riviera · 2026-04-01 1星都嫌多，我真希望他们连1星都没有——我会给他们-10星 你敢信吗，我整个月都在付款，他们却一直说邮件收不到，我所有的银行文件都还缺失，付款也没到账 求求你们，千万别跟这家公司打交道 这是对自己最糟糕的事 ### ★☆☆☆☆ 设备根本用不了 - daniel wagoner · 2026-03-28 设备根本不能用！车库摄像头从第二天起就没正常工作过。有人走到我的门廊上，摄像头甚至都察觉不到。如果有人闯入你家，你根本没法回去看当时发生了什么。（除非摄像头真的能拍到那个人并录下一小段视频，但我们的摄像头只有30%的概率能拍到人的身影）我们叫了他们两次上门来修问题，结果我们意识到他们就是很烂，我们几乎是被骗签了和这家糟糕公司的合同。发了取消信给他们，他们还要从我这里骗走1500美元。我应该把这几年的所有收费都申诉回去。千万别犯和我一样的错。完全是诈骗。 ### ★☆☆☆☆ 这设备老是出故障，而且… - Susan Newman · 2026-03-16 这设备老是出故障，半夜还会自动打电话过来。客服太烂了，两周内根本没法来修系统，让我们度假期间完全没有报警系统。 ### ★☆☆☆☆ 快远离这家公司 - Jenni Azevedo · 2025-07-23 设备从来都不好用，预约服务也根本约不上。 他们的取消政策太坑了，你要是搬家或者自己把设备转卖给新房主，他们会让你把合同余款全付清。 ### ★☆☆☆☆ 我注册了Vector Security - jesse fakhoury · 2025-07-15 我注册了 Vector Security，支付了超过 3500 美元，安装了专业家庭安防系统，期望获得可靠的保护。从一开始，系统就不给力：摄像头经常离线，传感器无法触发，实时监控也不稳定。尽管每月都有技术员上门，但公司始终无法诊断或修复这些持续存在的问题。在此期间，我一直在为一个根本没法用的系统付费。我提了无数次客服请求，跟多个客服代表沟通过，但没人提供永久解决方案或退款。虽然感谢技术员们上门，但光靠礼貌的沟通解决不了那些关键故障。我的家依然没有防护，我浪费了大量时间协调维修电话和争议费用。为了改进，Vector Security 应该在安装失败时退款，在排查问题时提供账单透明度，并投资质量控制，让系统从一开始就能正常工作。我分享这个是为了让潜在顾客避免在不可靠的设备和零服务的持续费用上浪费数千美元。 ### ★☆☆☆☆ Vector就是个骗局 - Kay · 2025-06-19 I have been with Vector three years now. My contract ended a few days ago. However, they are the worst home monitoring system providers that I have had! The customer support is nonexistent. There is no customer support center to contact that is monitoring what is going on with your home 24/7. When contacting "customer support," the customer has to leave a message and hope that someone returns your call within a few days. There is no direct contact to customer service. If they call you back, you better be able to answer because you will not be able to reach the Vector Representative that called you again. My alarm would go off and no one from the monitoring center would call me or law enforcement. If you are in a life or death situation, you will be dead before Vector contacts your local law enforcement. Also, when my contract was ending they started sending me bills that I was a month behind when I would pay my bills at least two months in advance. To make matters worst, I was paying for a doorbell camera, three outdoor cameras, two motion sensors and three exterior door sensors. I have complained to the company since I had the doorbell camera regarding the poor picture quality and not picking up motion around my door. Also, I would contact the installer periodically about my outside cameras often going off line or having some other issue. At times he would walk me through the steps to correct the problem until about a few days prior to my reaching out to the company on one event. A Vector representative was later sent out to my home. He reported that I was paying $70 per month just for the doorbell camera and sensors only. He went on to say that the installer that I had been dealing with was no longer with company, had not been with the company for a long time and was still portraying to be a Vector Representative. He continued to explain that the Arlo cameras that were installed, and that I was paying for, were not covered by Vector and that I should have only been paying about $38.00 per month for what I have covered by Vector. I made the company aware that I'd been having contact with the installer until just a few days prior and requested that may monthly payment be reduced since I was overpaying. The representative stated that he would check into replacing my doorbell camera...never happened! The camera situation still has not been solved because of poor customer service availability and Vector is just straight out refusing to do anything about the matter. Residential service with Vector is not the best choice, go elsewhere. ### ★☆☆☆☆ 远离他们 - Terence O'Hara · 2025-06-19 当我决定继续他们的服务根本不值这个钱，再加上设备老是出问题，我就决定取消。他们让取消变得根本不可能。真的，不可能。我反复尝试让他们停止计费，但他们还是继续扣了我好几个月。然后他们派催收公司来找我。体验糟透了，我当了12年的付费客户。远离他们。他们就是不喜欢自己的客户。 ### ★☆☆☆☆ 如果他们上门，千万别开门 - Theresa Reed · 2025-06-17 Moving in new home. Representive showed up unannounced at my door. I thought they were ADT with my DRHorton package. The day the rep dropped by offered service. Live in 1200 square feet home. There was a $39 package for smaller properties which the rep failed to mention. He only had a $68 package a month. As soon as the rep left, ambulance took me to ICU for 5 days. Got home, Vector moved in unknownest to me added equipment. I did not have the 3 days to decide. While in ICU these scam artists installed their equipment. Got home from hospital and in no condition to sign contracts nor would they understand I was ill under duress and in no condition to look at contracts. Been trying to work with Frank Burns but he’s uncaring to any situation. I found they signed me for 60 months at $68 month. I asked about the $39 package and how long of a contract, wasn’t provided a contract. The fire detector is so bad that every time I cook or light a candle, fire alarms go off and fire department comes out each time. Saturday they came to my house for defective smoke detector five times. All together fire department out here 8 times. I can’t even use the system because it sucks and there’s no one who cares at Vector. Joe Burns told me on a text two times I can cancel for $1,600 so they can remove their equipment which I did not authorize to install since I was in ICU. Age 73. Was not given 3 days to confirm contract. I paid $32 Called to cancel yesterday for $1600 and now they want $3900. After telling her Joe Burns said I could cancel $1600, the rep told me it’s $3900 to get their crappy product out of my house, I had no idea they signed me up for 6 months until yesterday, after calling, texting. I told them we had a small home and need the $39 package which the rep didn’t even offer. Bottom line, run and lock your doors so these scrupulous so called company. They will not address any problems to resolve. They labor my cancellation fee even though Joe Burns said $1500 to cancel now $3900. They would not change my contract to the $39 package as it was never offered. They sign you up for 60 months and renew the contract after 60 months and you are still charged for the entire system. This has destroyed my new home experience. Had family Saturday but fire alarm kept going off 5 times with fire department here. Ruined our weekend with the family and embarrassed us for being take advantage by this so called company. I can’t get any help from them for any of these problems. BE AWARE if these scammers try to sign you up. No customers service at all. They lie and don’t stand behind their customers at all. I only have a remedy of filing a complaint on Superior Court which will include punitive damages for knowingly selling under duress, not offering all they offer. Not telling you how long of a contract, not standing behind their customers when begging for a contract, any help with customer service. I have proof from EMS and the hospital on the same day Tristan didn’t mention $39, 60 month contract $67.99 month. I wanted security on my home since I am 73, going through breast cancer, and other conditions. I passed out when he left, EMS came. That’s why they give 3 days to decide if you want this service. Came home after 5 days in ICU and they had installed their crap. Threw their (free) advertising signs in the trash. I’m ashamed I was scammed again at my age. Wish I had been coherent to enter in a contract but Vector and Frank Burns were uncaring, not helpful and lied about $1500 to cancel. Called to cancel and now it’s $3900. If you respect your property and quality of life. STAY AWAY FROM THESE SCAMMERS. They don’t care about you as a human being, much less a customer. This is been a difficult and stressful time. It really lessened the happiness of enjoying my new home. Find another provider, ensure your builder doesn’t have a program. I’m supposed to be on safe haven but have now lost warranties offered by my builder. Described this to Joe Burns and they kept telling me Horton Safe Haven was lying to me. Sent texts to Safe Haven and they can’t put in my proper system until I cancel these creeps. But, the lies are 1.600 to get out their equipment but calling now it’s 3900 and I can’t afford this especially with all the calls to the fire department 8 times. ### ★☆☆☆☆ 经理们大吼大叫；唯利是图、毫无客服的公司 - Lauren Fetty · 2025-06-03 这家公司跟评价里说的一样差。他们关掉 Google 商家主页是有原因的。他们的评分就该是一星，跟这里一样。这家公司没什么好的，最糟糕的是他们的客户服务。员工们大喊大叫，打断你，抢着说话。没有一个试图解决问题，就算给出方案也要收费。糟糕的公司，毫无底线。远离它。我接触过的最糟糕的公司之一。 ### ★☆☆☆☆ 他们拒绝提供相关文件…… - Noneya · 2025-01-15 他们拒绝提供他们声称取消服务所需的文件。我从2024年11月起就一直试图取消。他们继续从我的支票账户扣钱来支付我不想要的服务。他们和骗子没什么两样，你想给小偷起什么好听的名称都行。 ### ★☆☆☆☆ 服务太烂了 - Rob · 2024-08-22 Horrible Service - paying for monitoring and service and no one contacted us for two “critical incidents” CO monitors expired in June of 2024 and I had to call for replacement when monitor failed. We had to call the fire department Vector never did. Multiple fails today and can not reach service center. Automated answering. ### ★☆☆☆☆ 糟糕的客户服务 - Denise Mccormack · 2024-07-27 糟糕的客户服务！他们打电话告诉我们系统出故障了，所以我们试着打回去，但语音提示说请在正常营业时间内回电。我们付钱买的24/7全天候服务去哪了？如果有人想闯入我们家，我想只要不在正常营业时间内，他们就能得逞，你们觉得呢？ 做了15年的客户，技术人员很棒，但想打通电话简直不可能，而且这种情况反复发生。现在竞争这么多，我想我得研究一下然后换一家了，因为这肯定不足以保障和保护我们的家！ ### ★☆☆☆☆ 我做了八年多的顾客 - Cynthia · 2024-04-17 我做了八年多的客户。一半时间摄像头都不工作。客户服务糟糕透顶，而且收费太高。我搬了三次家，每次都继续用这家公司。最后一次搬家，我只住了不到一年。他们收了我要一千多美元装两个摄像头和传感器。不知什么原因给我开了新合同。然后我卖了房子，他们逼我取消服务，还收了我要两千多美元才让我解约。 快跑，离这家公司远点。他们会坑你的！ ### ★★★★☆ 惊喜……居然收上门费 - fred Katz · 2024-03-11 系统不错，但现在收25美元的上门费，做完服务才告诉我的 --- - 全部评价与筛选: https://ok.one/review/vectorsecurity.com - JSON 接口: https://ok.one/api/companies/vectorsecurity.com - 评分口径与数据来源: https://ok.one/methodology/