Vinchy Art

Hi dear, We sincerely apologize for the inconvenience you experienced. We value every customer and regret that our responses did not reach you as intended. When you first contacted us regarding the damaged artwork, we responded promptly, but it seems our email may have been misdirected to your spam or junk folder, which is why you didn’t receive it. We apologize for the delay in seeing your follow-up emails; however, after we did, we immediately replied to you, and we're glad that we've since been able to connect. Please don't worry, we are expediting the creation of a new piece to replace the damaged one, and we are committed to ensuring that you receive it as soon as possible. We appreciate your understanding and thank you for your patience. We always strive to improve our service, and your feedback helps us in that endeavor. If there’s anything else we can do to assist you, please don’t hesitate to contact us directly. Best regards, Vinchy Art.