VTUVIA Electric Bike（vtuviaebike.com）在 OK.one 的综合评分为 4.2 分（满分 5 分），基于本站收录的 38 条用户评价，属于车辆与交通分类，口碑良好。79% 的评价为 4 星及以上，13% 为 1 星；商家回复了 67% 的差评；近 12 个月新增 29 条。数据最后更新于 2026-08-10。
订单迟到了，但他们保持联系，看看是否可以。 非常好的客户服务。
Hi Beverly, Thank you for your understanding! We’re continuously working to improve our order processing to avoid delays in the future, and we’re glad our team could keep you updated throughout. Your feedback is very valuable to us! Best regards, The VTUVIAEBIKE Team
优质的客户服务、优质的产品和快速的运输
Thank you so much, Lawrence! We’re thrilled to hear you’re happy with the saddlebags, our service, and the fast shipping. Your support means a lot to us! Best regards, The VTUVIAEBIKE Team
灯是个好产品。但花了很长时间才收到，而且追踪也很混乱。
Hi Phillip. Thank you for your feedback! We are glad to hear you like the light. We are very sorry for the long delivery time and any confusion caused by the tracking. We are continuously working with our shipping partners to improve delivery speed and make tracking easier to follow. We appreciate your patience and hope you enjoy your purchase! Best regards, The VTUVIAEBIKE Team
服务快捷，并有助于回答有关购买的问题。
Hi Brad, Thank you for your kind words! We are thrilled to hear you had a positive experience with our support team. We always aim to provide quick and helpful assistance, and your feedback means a lot to us. Best regards, The VTUVIAEBIKE Team
优秀的知识客户服务谢谢。
Hi Stephen, Thank you so much for your kind words! We are glad our team could provide the support you needed. Your feedback really encourages us to keep delivering excellent service. Best regards, VTUVIAEBIKE Team
支持团队审查了我的问题，发送了所需的零件并及时收到
Hi Mark, Thank you for your feedback! We are glad to hear that our support team was able to resolve your issue quickly and get the parts to you on time. Your satisfaction is very important to us! Best regards, VTUVIAEBIKE Team
我喜欢我收到的所有配饰，你们的产品很好。我希望你能保持这种状态。
Hi Tina, Thank you for your kind words! We are thrilled to hear you love our bikes and accessories. We will continue working hard to keep providing high-quality products you can enjoy. Best regards, VTUVIAEBIKE Team
Vtuvia 的客户服务是一流的！他们打电话和发电子邮件让我知道我的订单何时发货，甚至在我收到自行车几周后对我进行了跟进，以确保一切都符合我的预期。他们非常友善并且很快回答我的任何问题。我百分百推荐他们！
Hi P McQ, Thank you so much for your wonderful feedback! We are thrilled to hear that our team could provide timely updates and support throughout your experience. Your recommendation means a lot to us! Best regards, VTUVIAEBIKE Team
客户服务非常积极且有礼貌。物品到达速度很快而且是全新的。 我确实遇到了一个问题。 但这对我来说是一个问题。 我忘了读细则。 他们做出了专业的回应。 我会给它第五颗星。 但我必须支付整个单元的费用，全部用于垫片。 他们不会单独出售，只会与套件一起出售。 扣一星只是因为这个。 他们的产品给我留下了深刻的印象。 肯定会强烈推荐他们。
Hi Rickie, Thank you for your detailed feedback! We are glad to hear you are impressed with our products and our customer service. We understand your concern regarding the part purchase, and we appreciate your honesty. Your recommendation and kind words mean a lot to us! Best regards, VTUVIAEBIKE Team
我两年前购买了 SX20，每周骑行 20 英里。到目前为止，一切都很好。我可以享受户外的乐趣和踏板锻炼。低步进和稳定的系统。真正解放膝盖。
Thank you for sharing your experience! We are thrilled to hear that your SX20 has been reliable and that you are enjoying your weekly rides. It’s great to know the low step-through and stable system are making your rides comfortable and knee-friendly. Best regards, VTUVIAEBIKE Team
在研究了几条评论并选择了 Vtuvia SN100 后，我们在沙漠和公路上骑行，这些都是完美的。我会向任何想要购买坚固的电动自行车的人推荐 Vtuvia。
很好很容易买到 很难得到没有我想要的东西拿了替代品 然后跟踪运输很糟糕 位于卡尔菲运输设施 7 月 30 日 从未表现出离开那里 即使它说 8 月 6 日是恶魔 那么它在哪里呢？
Hi Victor., Thank you for your feedback, and we're truly sorry to hear about the confusion and frustration regarding your delivery. We want to clarify that your bike was shipped out promptly on July 31 via FedEx (Tracking #: 883197086580). It was picked up the same day and departed our Arcadia, CA facility shortly after. According to FedEx updates, your package has already arrived in Kansas City, MO and is on schedule to be delivered by August 6. We understand how concerning it can be when tracking information is unclear — especially when the label needed to be replaced, causing temporary updates to be delayed. Please rest assured your bike is on its way and moving through the network, just across the country. We appreciate your patience and are always here to help if you have further concerns. Please feel free to reach out to our support team directly anytime.
垃圾公司，拥有这辆自行车 6 个月后，我加速穿过人行横道并到达另一个角落时，曲柄螺栓刚刚脱落，导致我摔倒在一个人身上，把他撞倒在地，后来我得知这是一名刚刚结束化疗的癌症患者，所以我联系了该公司，让他知道曲柄螺栓脱落导致我撞到了某人，他们不会更换曲柄螺栓。 然后在一年多一点的时间里，我发现它一次充电却从未比预期的行驶里程减少 40-50 英里。所以我在充满电的情况下检查了两次，尽管总里程只有 166 英里，但它只行驶了 10-15 英里。我联系了该公司，他们要求我用万用表检查电池，当我报告充满电的电池放电量低时，我被告知它已损坏，就像这是一个巨大的发现一样。事实是，电池在自行车行驶了几英里的情况下就有缺陷，电池没有理由出现这种情况。当我向公司指出这一点时，他们说他们不会支持他们的产品，他们希望我理解。这是一家垃圾公司，我将向 FTC 举报，去其他地方购买👎。
Hi Ben, Thank you for taking the time to share your experience. We are truly sorry to hear about the incident you described and are glad to know that no serious injuries resulted. After reviewing our records, we would like to clarify a few important points to avoid any misunderstanding: First, your e-bike was purchased through an authorized dealer. For dealer-sold products, warranty and after-sales service are primarily handled by the dealer, as they are responsible for supporting the products they sell. We always recommend contacting the dealer directly for service and parts replacement, as they are best positioned to assist in these cases. Second, regarding the battery performance: based on the information provided, the bike had a total mileage of approximately 166 miles over more than one year. Lithium batteries require regular use and proper maintenance. Extended periods of low usage without periodic charging can lead to deep discharge, which may negatively affect battery performance. This is considered a maintenance-related issue rather than a manufacturing defect. We understand your frustration and regret that this experience did not meet your expectations. Our goal has always been to provide reliable products and transparent support, and we appreciate the opportunity to clarify the situation. If you would like, we are still willing to review your case further together with the dealer to explore any reasonable next steps. Best regards, The VTUVIAEBIKE Team
Jason（不知道他的中文名字）是一个素质非常差的销售人员，他承诺提供帮助，但需要几个月的时间才能回复。我对他的服务非常不满意。他屏蔽了他的顾客。 Vtuvia是一家垃圾公司我根本不推荐它。
首先……这些评论是个笑话！ 刚刚收到我和我妻子的邮件，在我把它从盒子里拿出来之前，我的车头灯已经坏了。其次，我的刹车前盘变形了，这很可爱。组装说明是一个笑话，我已经组装宜家家具很多年了，因为我结婚了……现在三年后我终于得到了回复！太棒了，我很乐意发送两辆自行车的照片来证明这一点
Hi, Thank you for sharing your feedback. We take product quality and customer experience very seriously and would like to review this matter properly. At this time, we are unable to locate any matching order or service record based on the information provided. To help us verify and assist, please contact us at [email protected] with your order number, purchase channel, and supporting photos. Please note that we welcome genuine feedback from verified customers. However, if a review is found to be unverified or intentionally misleading, we reserve the right to take appropriate steps to protect our rights in accordance with platform policies. We appreciate your cooperation and look forward to clarifying this situation. Best regards, The VTUVIAEBIKE Team
很棒的购买 Sf20 克尔维特红色设置书不完整写得不好看 vtuvia 管在你设置它之前从未有过电动自行车之前仍然学习如何使用它到目前为止一直很好
你好，我刚从波士顿搬到佛罗里达州迈尔斯堡，我喜欢在迈尔斯堡海滩度过时光，但在季节期间从我家开车到迈尔斯堡海滩可能需要一个多小时，我花了几周时间在网上学习电动自行车，最后选择了 SF 20。现在我只需要 20 分钟就可以到达海滩，而在海滩上我遇到了各种各样也购买了电动自行车的人，他们比我多付了数千美元，我相信我的自行车是更好的自行车，我重 230 磅，不仅自行车不费力，我只需踩油门就能轻松行驶 25 到 28 英里每小时。到目前为止，我遇到的唯一问题是后轮胎漏气，但那是我的错，因为我开车穿过由贝壳组成的停车场，它完美地将我的轮胎卡在胎面之间，当我妻子来接我时，我所要做的就是在 5 分钟内将自行车折叠起来，放在汽车后座上。不管怎样，老实说，我几乎不再开车了，我只是骑自行车去商店短途旅行，甚至整天去海滩。 没有车意味着我每天可以节省 30-40 美元的停车费。迄今为止我在佛罗里达州所做的最好的投资，谢谢。 PS，现在我两次联系 vtuvia 询问有关自行车的问题，我总是得到快速答复。
我是美国孩子，我很喜欢这款电动自行车。这辆自行车让我和美国孩子超级好玩！我整天骑自行车去工厂！自行车很快，Xi和朋友Sean、Rick一起骑！现在就买自行车，否则生活不好。真的很好的自行车，你买推荐。
共 38 条符合条件的评价