WalletHub

Hi Thomas! We’re sorry to hear about your experience with the email communications. To clarify, WalletHub sends different types of emails (such as credit score updates, credit report changes, monthly recaps, and new features). If you unsubscribe using the link in a specific email, it will only stop that particular type of communication. While it’s not possible to unsubscribe from all emails (certain account-related updates and legal notices cannot be turned off as they are required by policy), you can reduce the number of emails you receive by adjusting your notification settings here: https://wallethub.com/home/settings/notifications If you select "Only notifications about the WalletHub account, security, and privacy," those should be the only emails you receive from us. If this option is already selected and you are still receiving emails that do not match your preferences, please contact the WalletHub Help team at [email protected] so they can investigate your account directly. This issue can only be reviewed by the Help team through a direct request.

Hi there! Please keep in mind that WalletHub simply displays your TransUnion credit report. The information shown in your account is automatically retrieved from them, and WalletHub cannot modify anything on your credit report. WalletHub looks for updates on your credit report and credit score on a daily basis, with TransUnion data typically refreshed between 3–6 a.m. ET, including weekends. Although WalletHub checks for new info on your report every day, if a lender does not send TransUnion updates fast enough, it will not immediately show up on your profile. If it has been more than 30 days and updated information is still not visible, it is recommended to contact the relevant lenders to confirm that updates have been sent to the credit bureau. Regarding account closure, deleting an account is as easy as submitting your request via Your Privacy Choices page or emailing [email protected] with your unique ID from your settings page.

Hi John! Please know that you can check out a bank on both the WalletHub website and the app. Regarding your IP address being blocked, we apologize for the inconvenience you're experiencing. WalletHub's system is designed to prevent too many login attempts from the same IP address as a security precaution. Please also note that an IP address can’t be identified as belonging to a specific user unless it is provided by that user. That said, please contact the WalletHub Help team at [email protected] with your IP address so they can check why it was blocked.