# Wantable 评价与评分 > 来源: OK.one — https://ok.one/review/wantable.com - 域名: wantable.com - 分类: 购物与时尚 - 综合评分: 3.3 / 5 (102 条评价) - 评分分布 5→1 星: 50% / 6% / 4% / 4% / 36% - 所在地: United States · Milwaukee - 数据更新: 2026-08-10 Wantable（wantable.com）在 OK.one 的综合评分为 3.3 分（满分 5 分），基于本站收录的 102 条用户评价，属于购物与时尚分类，口碑一般。评价两极分化：56% 给出 4 星及以上，同时 36% 打了 1 星；商家回复了 95% 的差评；近 12 个月新增 88 条。数据最后更新于 2026-08-10。 ## 最新评价(第 1/6 页) ### ★☆☆☆☆ 这是你最糟糕的订阅盒…… - Michelle · 2026-08-02 这是您订购过的最糟糕的订阅盒。这些衣服不仅不时尚，而且还一直向我收取退回的整箱衣服的费用。然后，当我打电话给他们并解释我将物品寄回时，他们说“哦，只是邮局还没有扫描。”与此同时，我的卡上有一大笔费用，几天后当他们找到退回的物品时，这笔费用就被撤销了。这种情况已经发生过一次又一次。当我打电话给客服时，他们把责任归咎于邮局，实际上建议我去邮局解决和处理，因为我确信这就是客户想要做的……去邮局投诉他们。远离旺旺。有更好的服装盒可以真正运送您喜欢的物品，而不是玩金融游戏。 > 商家回复 (2026-08-03): Hi Michelle! We’re really sorry for the frustration this has caused, and we understand how upsetting it feels to see a full Edit charge while your return is still in transit. That’s never the experience we want you to have, and we know it can feel stressful even when the charge is later reversed. When a return is sent back, our system relies on the carrier scan to confirm it’s on the way. While we don’t have direct control over when a local post office scans or activates a return, we absolutely want to help account for any delays that could create an inconvenience. These situations are not the norm, but we understand they can happen, and we don’t want you feeling stuck because of a carrier delay. If your post office has had issues scanning returns right away, please reach out before your checkout deadline so we can review the account and arrange a longer extension when needed. You can also send us a DM on any of our social media pages for time-sensitive help so we can step in as quickly as possible. We’re sorry this has shaken your trust, and we’d appreciate the chance to help make the return process feel smoother and more reliable for you moving forward. ### ★☆☆☆☆ 没有真正的造型师，也没有真正的风格 - S Peters · 2026-07-29 没有真正的造型师。这显然是人工智能，而不是好的人工智能。在付款屏幕上点击“提交”后几秒钟内，我收到了一封电子邮件，其中包含滚动选项。几分钟后，我得到了一个盒子预览。它并不像他们宣传的那样“经过深思熟虑的策划”。这是一堆带有图形艺术的运动衫，包括“龙舌兰酒”和 6/7。还有各种浅色水洗牛仔裤。还有一些老式的西装外套。我已经使用 Stitch Fix 4 年了。我可以从顺丰买到更多的商品，以及更好的品质和更合适的选择。非常令人失望的经历——一点也不像他们声称的那样。 > 商家回复 (2026-07-29): Hi there! We have an update for you! Looks like what you experienced with our box preview was a glitch and our engineering team has worked hard to fix that minor setback. While it doesn't change that our box preview works more as a recommendation based on your quiz answers, we want to make sure that what we offer aligns with what you filled out, on top of what your real, human stylist ends up curating eventually. We'd like an opportunity to earn back your trust, so please reach out to us on our DMs via social and we're happy to offer you a credit to get another Edit started. Thank you! We’re really sorry this was your first impression, and we completely understand why that preview felt disappointing. Seeing items that don’t feel aligned with your style can be frustrating, especially when you’re expecting a personalized experience. We do want to clarify that Wantable uses real stylists. The Box Preview is a recommendation based on your quiz answers and available style signals, but it is not the full picture of what we have to offer or the final say in your Edit. Your stylist will still review your order, consider your notes, preferences, sizing, lifestyle, and feedback, and make adjustments before your Edit is finalized. That personal styling step is something we truly value. We never want the experience to feel like an algorithm is making every decision for you, because a real stylist is still part of the process. If a preview ever feels off or not quite like you, we’re always happy to help before the order moves forward. You can email us at hello@wantable.com, call us at 855-926-8225, or send us a DM on our social channels so we can add more direction for your stylist and help make your Edit feel more personalized. We’d really appreciate the chance to better understand what missed the mark and help show you the kind of thoughtful styling experience Wantable is meant to provide. ### ★★★★★ Wantable 对我来说非常棒…… - Lori Gingery · 2026-07-23 Wantable 对我来说非常棒，而且客户服务始终是一流的。我喜欢角落和编辑。 ### ★★★★★ 我兴奋地等待每个盒子...... - Patricia Beach · 2026-07-10 我兴奋地等待每个盒子的到来。 衣服质量很好，价格也很合理。 尝试它们非常有趣。 我怀念能够在实体店试穿衣服的日子。如果我不喜欢某件商品，我会将其退回。 我喜欢我可以提供有关我的好恶的信息，我的造型师会倾听并尽力满足我的需求。 我通过这项服务获得了很棒的体验。 ### ★★★★★ 精选服装和品质 - Joan · 2026-07-10 很棒的服装选择 ### ★☆☆☆☆ 我已经使用 Wantable 很长时间了…… - Jennifer Hickmott · 2026-07-08 我已经使用 Wantable 很长时间了，我喜欢他们的产品，从来没有遇到过问题。直到……他们给我发了一份从未交付的编辑。他们发送的追踪号码显示包裹已经丢失。我联系了他们，看看他们是否可以重新发送这些物品。我收到了来自人工智能聊天机器人的回复，因为它无法打开跟踪链接，并不断要求我提交显示跟踪详细信息的屏幕截图（他们向我提供的链接）。然后我认为更换盒子是一个失败的原因。几天后，他们联系我，提醒我“结帐”，所以我再次联系他们，提醒他们我从未收到过盒子，聊天机器人回复要求提供更多屏幕截图，我再次发送了它们。第二天，我收到一封电子邮件，说如果我没有完成订单，他们将向我收费，所以我再次发送电子邮件，要求与人工交谈。没有回应。 2 天后，他们向我收取了 600 美元的费用，因为我从未收到过这些物品。此时的追踪号码仍然显示物品已丢失或正在运输途中，具体取决于链接（均由 Wantable 提供）。所以他们有证据证明我从未收到过这些物品以及我不断的沟通，但仍然向我收费。我通过每封电子邮件回复要求支持和退款，他们忽略了每封电子邮件。几天后，我对信用卡提出了异议。 Wantable过去常常宣传他们如何使用人类造型师，这让他们变得更好，但他们似乎正在使用人工智能来提供客户服务。不幸的是，如果这就是我们未来与这些公司合作时要处理的问题，那将会变得非常令人沮丧。我仍然不确定是否有人看过我的案例并看到我遇到的问题，整个情况花了大约 3 周的时间。很明显，他们正在努力为客户提供支持。 > 商家回复 (2026-07-09): Hi Jennifer, Thank you again for sharing all of this with us. We’re truly sorry for the stress and frustration this situation has caused, especially after being a longtime Wantable customer and having previously had such positive experiences with us. We completely understand how upsetting it would feel to worry about being charged for items you never received or to feel like you were not able to get clear help when you needed it most. We did take a closer look, and we can confirm that your return for order DM580214633 has already been scanned and received at the post office. Since the return is now showing movement in the return process, you should not need to worry about being charged for the full Edit. For order DW785757013, which was lost and later disputed, the bank has already issued the refund through the dispute process. Since that was handled through your financial institution, any additional questions about that refund or dispute would need to be coordinated with your bank directly. We also want to sincerely apologize for the inconvenience and added worry this has caused. If you ever have trouble reaching us about an urgent concern, especially anything involving a charge, please know that email is not the only way to contact us. You can also reach our phone team at 855-926-8225, or send us a DM on our social channels like Facebook or Instagram. Those are also active ways to connect with our team, and we want to make sure you’re able to get support as quickly as possible when something needs immediate attention. We truly appreciate you giving us the opportunity to review this and respond. We know this was not the experience you expected from Wantable, and we’re sorry for the frustration it caused. ### ★☆☆☆☆ 根据我的情况，我不推荐 Wantable... - Lindsey Halligan · 2026-07-04 根据我最近的经验，我不推荐 Wantable。 我的造型师发送了一份编辑，其中包括我明确表示不想要的多件物品，包括宽松上衣和牛仔短裤。收到编辑后，我要求退还造型费并要求进行新的编辑，因为我认为在未遵循我所说的偏好时收费是不公平的。 我于 6 月 24 日发出了最初的请求，随后又跟进了五次，但我的消息均未收到回复。缺乏客户服务非常令人失望。因无视我偏好的编辑而被收取费用，再加上当我寻求帮助时被完全忽视，这造成了非常令人沮丧的体验。 我期望更好的沟通和问责制。不幸的是，基于造型和客户服务，我不能推荐 Wantable。 > 商家回复 (2026-07-04): Hey Lindsey, Thank you for sharing your experience with us. We’re sorry your Edit did not feel aligned with the preferences you shared, especially around the fit and styles you were hoping to receive. We completely understand how important it is for your notes to be reflected in your curation, and we appreciate you taking the time to let us know. We also appreciate your patience while our email team works through a high volume of inquiries and requests. They are doing their best to respond as quickly as possible, and we understand how important timely support is when you’re waiting for help with your order. We sent you a reply to your email with more details, including the solution you were looking for with your styling fee, along with a recommendation we hope will help improve your Wantable experience moving forward. Please take a look when you have a chance, as it includes confirmation of your styling fee refund and the next steps we’d love to offer. We truly appreciate the opportunity to address this and help make things right. We know trust is earned, and we’d love the chance to provide a better experience. For anything urgent in the future, you’re also welcome to reach us by phone at 855-926-8225, through live chat, or by sending us a DM on Facebook or Instagram so we can assist you as quickly as possible. ### ★☆☆☆☆ 真是抢钱惊喜啊！ - Kelly Slider · 2026-06-23 旺特布尔问了我一些问题。 我回答了他们。 我之后他们向我收取了一小笔费用 给了我的付款信息。 他们存储了我的风格信息并向我提供了此类建议，称我为他们的“闺蜜”…… 然后我看到我的银行账户有 2 笔提款……2；我都不知道！ 其中有 2 个 ~ 200 美元。你可以想象我的震惊和沮丧！ 远离……这不仅是不道德和不恰当的，而且他们的风格选择还有很多不足之处！ 不谢谢你！ > 商家回复 (2026-06-25): Hi Kelly, thank you for sharing this. We’re really sorry for the shock and concern this caused. Seeing unexpected activity on your bank account can feel alarming, and we completely understand why you reached out. To clarify, the $200 you saw was a pre-authorization hold, not a finalized charge. Wantable uses pre-authorizations to help verify that an account and payment method are valid before an order moves forward. This is a security step meant to protect both our customers and Wantable. The second $200 entry you’re seeing is most likely the release or refund of that hold, which we issue almost immediately on our end. Depending on your bank, it may still appear as a separate activity before it fully settles. We also saw that you contacted us because you were confused about why an order was placed, and we want to reassure you that your request to cancel the order has been acknowledged. To be extra safe, we recommend contacting your bank to confirm how those transactions are listed and that they are tied to Wantable. We’re sorry this experience felt unsettling, and we appreciate the chance to clarify. Our goal is never to create confusion, and we’re always here to help review account or billing questions. You can always contact us via our email at hello@wantable.com, give us a call at 855-926-8225, chat with our live agents, or reach out to our social channels via DM. ### ★★★☆☆ 一开始没有服务 - Vel Fuller · 2026-06-20 老实说，我喜欢这个主意；我订购了，但最终我确实经历了一些严重的财务压力，尽管就在收费到来的时候；我联系了客服，把衣服寄了回去，却再也没有听到任何回音。似乎他们得到了他们想要的东西，却懒得与客户联系。 🤷 留下这篇评论后，他们联系了我并能够与我合作，对此我非常感激。 > 商家回复 (2026-06-23): Hi Vel! Thank you for sharing this. We’re really sorry to hear that this happened, and we completely understand how stressful it must have felt to deal with a charge during a difficult financial moment. We also regret that you didn’t receive the follow-up you needed after reaching out and sending the clothes back. That’s not the experience we want for our customers. Our email support team has been working through a high volume of contacts, which has caused delays, but we know that doesn’t make the wait any less frustrating. We did try to locate your account using the information available from your Trustpilot profile so we could look into this right away, but we weren’t able to find a matching account. We do want to help get this resolved. Please contact us by phone at 855-926-8225, or send us a DM through Facebook or Instagram with the email address on your Wantable account or your order number. Once we have that, we’ll be happy to review your return and help sort out any remaining concerns. ### ★☆☆☆☆ 我正在与客户服务部门合作…… - Billie Baber · 2026-06-18 我正在与客户服务部合作以延长结帐时间，因为我出城处理我母亲的去世。无论如何，他们向我收取了一切费用。我已经是老顾客了，但我再也不会从这里订购了。 > 商家回复 (2026-06-19): Hi Billie! We’re so deeply sorry for your loss. Please accept our sincere condolences during such a difficult time. The last thing we would ever want is to add more stress while you’re dealing with the passing of your mother, and we’re truly sorry this happened. We understand you had requested an extension, and we apologize that this wasn’t handled before the charge went through. Our customer service team has been working through a high volume of requests, but we know that doesn’t take away from the frustration or impact this caused. We can absolutely help get this sorted out and process the appropriate refund. To make sure everything is handled correctly, we’ll be reaching out via email to confirm when you’ll be able to send the package back. If you need more time, we can extend your return deadline through the end of the month so you don’t have to worry about rushing. Again, we’re truly sorry for the additional stress this caused. Please keep an eye out for our email, and if anything feels urgent, you’re also welcome to call us or reach out through our Facebook or Instagram DMs so we can help as quickly as possible. ### ★☆☆☆☆ 退货太困难——公司不尊重到期日延期 - Lauren · 2026-06-18 该服务不包括您通过他们的网站请求取件邮件的任何方式，您必须访问 USPS 网站并独立请求取件，因此，如果您的邮递员在您请求的当天没有取件您的包裹，则该网站无法看到您尝试退回包裹并且 USPS 也没有显示。当您尝试请求延长到期日时，该公司不会接受该请求，而是向您收取全额费用，然后他们的客户服务团队将完全忽略您的退款请求。 衣服的质量真的是参差不齐。有更好的选择，提供更好、更可靠的服务、服装和客户服务。我不会相信这个。 > 商家回复 (2026-06-18): Hi Lauren, thank you for sharing your experience. We’re sorry this felt so difficult to navigate. Returns should feel simple, and we understand how stressful it is when a USPS pickup doesn’t happen as expected, and then the package doesn’t show as scanned on time. USPS pickups are scheduled directly through USPS, so our system can only recognize a return once the carrier scans it. That said, we know things can go wrong with pickups, and we’re always happy to help with extensions or review billing concerns when that happens. Our email team has been working through a higher volume of requests, which has slowed response times, but email isn’t the only way to reach us. For anything time-sensitive, you can contact us by phone at 855-926-8225, Live Chat from our website, or Facebook/Instagram DM so we can step in. We also appreciate your feedback about the clothing quality. We work with a variety of brands, fabrics, and price points, and while many customers find pieces they love, we understand that not every item will feel right for everyone. Feedback like this helps us improve both our selections and the overall experience. If there’s anything still unresolved, we’d be glad to take a closer look and help get it sorted, so please contact us alternatively. Thank you! ### ★☆☆☆☆ 不专业、不道德的商业行为！ - Denese Malcolm · 2026-06-10 我第一次尝试这项服务时收到了一份礼物。我必须注册才能查看他们的选择。大约进行到一半时，我意识到这项服务不适合我。我没有结帐或下订单。我在注册后两小时内发送了一封电子邮件并要求取消我的会员资格。我收到了取消确认，一个月后，我的银行账户被扣款 690 美元！我从未收到过这家公司的任何东西，现在没有人会回复我的电话或电子邮件！这是一个骗局，该公司以不专业和不道德的方式开展业务。我打算对 Wantable 提出正式的欺诈指控。这家公司不好，不要注册任何东西！你会后悔的！！！ ### ★☆☆☆☆ 糟糕的客户服务和欺诈性收费。 - Jen · 2026-06-09 我从这家公司订购过很多次，一开始没有任何问题。去年冬天，我的两个订单出现了问题，特别是我从未收到或退回的物品被收取费用。在这两种情况下，经过几封电子邮件和最后的电话后，我得到了报销。由于客户服务很差，我很长一段时间都没有订购，直到上个月我才订购了编辑。我保留了 3 件物品并退回了其余的。我因退回的一件商品而被收取费用，尽管我收到了电子邮件并请求回复，但我没有收到任何东西，所以我退回的一件商品没钱了。出于沮丧，我上次联系他们时，我表示我会留下评论，让其他人知道发生了什么，以防止他们被敲诈和糟糕的客户服务，由于我再次没有得到回复，我将留下评论，以向潜在买家发出警告。购买需要您自担风险。 > 商家回复 (2026-06-10): Hi Jen! We're truly sorry to hear that you've had this experience, especially as someone who has been with us through multiple orders. We completely understand how frustrating it is to be charged for an item you believe you returned, and we can see why this would shake your confidence after previous issues as well. Our team has been working through a higher volume of inquiries, which has impacted response times, but we know that doesn't make the situation any less frustrating when you're waiting for answers about your money. We never want our customers to feel ignored or left without a resolution. We'd love the opportunity to take another look at this and make sure your return is fully reviewed. If you haven't already, please reach out to us via phone at 855-926-8225, live chat, or DM on Facebook or Instagram, as those channels can also be helpful. We sincerely appreciate your continued support over the years, and we're sorry this experience has overshadowed the positive ones you've had with us in the past. We'll wait for you to contact us alternatively. Thank you! ### ★★★★★ 衣服很漂亮，但是有点…… - Connie Robb · 2026-06-06 衣服很棒，但对我来说有点贵。 ### ★★★★★ Wantable 将您想要的牢记在心…… - Stacey · 2026-05-30 Wantable 牢记您想要的东西，并逐一拼凑出一个出色的精心策划的盒子供您浏览。就像每个月一次的圣诞节一样！！ ### ★★★☆☆ 客户服务很差！ - Amie Thornburg · 2026-05-27 更新：我的评论终于得到了客服的回复。 基本上，我一直收到的所有优惠券和折扣都不适用于我的“想要的编辑”，但如果我在适当的日期将其应用于适当的订单类别，则它们将适用于非编辑订单。 Wantable 在我之前的订单上应用了一张优惠券，以退款的形式解决我的麻烦，这很棒。 我认为优惠券/折扣不应该那么复杂。 在 9 件衣服的“编辑”中，我希望收到 8 件衬衫和 1 条裤子以外的东西。我不认为客户必须抱怨才能获得客户服务，但是……Wantable 确实尝试过，所以我正在更新我的评论。 我仍然会去其他地方购物。 衣服不是我要求的，优惠券代码也不起作用。 我通过在线聊天和电子邮件联系客户服务五次，每次我都被告知我的请求必须升级到另一个团队，我很快就会收到电子邮件......但这从未发生过。我尝试了六天联系他们。我放弃了，并取消了我的帐户。我不推荐旺旺。 > 商家回复 (2026-06-01): Hi Amie! We’re really sorry to hear about your experience. It’s frustrating when things don’t align with what you expected, and we understand how disappointing that must have felt. Our team has been handling a high volume of inquiries, which has caused delays in follow-ups, and we sincerely apologize that you didn’t receive the timely response you were hoping for. In terms of styling, the items sent in your Edit are based on both your quiz answers and preferences, along with current inventory availability at the time your order is curated. We do our best to match your requests, but availability can sometimes impact what’s included. We also want to clarify that the promo code you received is for our Wantable Shop site, and it isn’t applicable to Wantable Edits, which is what you got. Additionally, any applicable coupons would need to be applied before placing an Edit in order for it to be used. We’d still love the chance to review this further for you. We’ll be sending an email requesting a screenshot of the email you received, and we’ll take a closer look from there. Please note that any adjustments would be subject to review. If you have trouble reaching us via email, you can always connect with us through phone, live chat, or Facebook/Instagram DMs for quicker support. We truly appreciate you giving Wantable a try. ### ★☆☆☆☆ 我退回了发送到的所有内容... - Diane · 2026-05-21 我退回了寄给我的所有东西，差不多 4 周后，我的信用卡上仍然没有收到超过 600 美元的退款。 发送给我的内容，造型师发送的内容与我选择的完全相反。 > 商家回复 (2026-06-01): Hi Diane! We’re really sorry for the frustration you’re experiencing. That’s a long time to be waiting on a refund, especially for that amount. Our team has been working through a higher volume of inquiries and requests, which has caused delays, but we definitely want to get this looked into and resolved for you. We’d be happy to help take a closer look at your return and refund status. For faster assistance, you can reach us through phone at 855-926-8225, live chat, or by sending a DM on Facebook or Instagram. Those channels can help us connect with you quickly and get this sorted out. We appreciate your patience and want to make this right for you. ### ★★★★★ 喜欢这些衣服，一切都很合身…… - Brandy Childress · 2026-05-21 喜欢这些衣服，一切都很合身 ### ★★★★★ 收到了我非常喜欢的物品 - Karen Speights-Adams · 2026-05-17 收到了我非常喜欢的物品。期待收到更多。 ### ★★★★★ 超级满意 - Jennifer · 2026-05-11 我的造型师确实听取了我添加的内容：我正在寻找什么。我最终确实退回了一些作品——它们只是不完全是“我”——但我的造型师向我索取了更多关于我的风格的笔记……等不及我的下一个盒子了…… --- - 全部评价与筛选: https://ok.one/review/wantable.com - JSON 接口: https://ok.one/api/companies/wantable.com - 评分口径与数据来源: https://ok.one/methodology/