Russell, I am very sorry that you were not satisfied with your experience this time around. You have been a good customer over many years. I tried calling you after receiving this review to apologize and see if there was something more I could do to satisfy you.
I certainly should have done a better job setting more realistic expectations. Your Rolex watch is a Model 1500, and based on the serial number it is from 1970. The caliber is a 1570 which Rolex as a company stopped servicing years ago.
We have one watchmaker that still works on these older vintage models. Your watch came in on 5/17/24 and was finished a sent back to you on 6/8/24.
As for your complaint about us not spending the extra money to overnight you back the completed watch....not sure how to respond. We paid to send it back UPS 2nd Day Express and it was insured for $7,000. The cost we paid for shipping was $54.87. We do not typically pay for overnight shipping.
Please give me a call and let me know what I can do to make this right. I really do take pride in going the extra mile of every customer. Clearly, this could have been handled better. Please also know that we stand behind our work fully. So if you have any issues with the watch during our warranty period, please let me know. Respectfully, Jeff Herman, President
Reply to your reply....I can try to make a custom gasket and identify where moisture can get through. We have already replaced all the seals, the crystal, the crystal gasket, etc.
With that being said, I can't "Guarantee" that it will remain water resistant and the challenge is if moisture gets into the watch and we need many parts to repair....the problem is that some of the parts for 1570 caliber movement are difficult or near impossible to source. One way or the other you would still need to be careful. Just because a watch is water resistant today...doesn't guarantee it will be tomorrow or the next day!
Happy 4th of July. Please just give me a call on Monday.
Jeff Herman